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"A disruptive participant in your training event can put an end to learning in a hurry. How do you get the class back on track? This issue provides the tips and tools to solve the problem. It provides a checklist to help you prepare for sessions so you can anticipate trouble and plan to deal with it before it starts and adjust your reactions so as to not make the situation worse. In addition, 12 specific disruptive behaviors are addressed along with recommendations on how to handle them effectively."

"How does an already busy manager deal with people whose personalities are difficult or even seriously disturbed? The answer lies in using practical psychology to understand just what it is that makes them tick, whether it's something as common as being introverted or extroverted ...or something much more serious. From "Difficult to Disturbed" helps readers become better managers by providing insight into both big and small people-problems that can seriously disrupt the workplace if they're not handled correctly. Every workplace is filled with a wide range of personalities. This book gives managers the insight, understanding, and tools they need to get the best from those who present the toughest problems."

"Managing government employees presents unique challenges. Government managers may feel that stringent and convoluted regulations mean they "can’t do that." Some others may use that perception as a crutch. But the truth for all of them is, yes, they can "do that" -- and they’d better."

"This helpful guide defines nine fundamental types of difficult people and gives readers a complete system for opening lines of communication, resolving differences, and avoiding office headaches. This revised edition includes an action plan for preparing for encounters and confrontations as well as all-new verbal self-defense tips, guidance on how to master power dynamics, and ways to differentiate between situational issues and psychological ones. Packed with new, updated information, this is an indispensable guide for dealing with the most difficult people in the workplace."

"This book focus on the challenges faced by cutting materials with superior mechanical and chemical characteristics, such as hardened steels, titanium alloys, super alloys, ceramics and metal matrix composites. Aspects such as costs and appropriate machining strategy are mentioned. The authors present the characteristics of the materials difficult to cut and comment on appropriate cutting tools for their machining. This book also serves as a reference tool for manufacturers working in industry."