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"A comprehensive training program for improving interpersonal relationships, teaching negotiation skills, resolving conflict, and strengthening assertiveness. Communication Skills Training provides complete communication skills training in one comprehensive resource. Use this step-by-step guide to enhance individual interpersonal communication abilities while improving communication and collaboration throughout your organization."

"You've been there. You are about to deliver a presentation to a group of people. As you arrange your notes, your knees suddenly begin shaking. Then the strange muscle spasms begin. One eyelid twitches uncontrollably. The presentation you spent hours memorizing vanishes from your head.That's unfortunate. Oral expression--together with its nonverbal components--is the most important communication skill you can have. Think about it. In school, at home, at work you probably speak hundred of times each day, ...."

"Summary: "Communication Skills Training offers all the resources and tools needed to design engaging and highly effective training to help people develop the communication skills that drive performance. The innovative half-day, full-day, and two-day workshop programs can be tailored to your organization's business needs. Developed by seasoned practitioner of communication training Maureen Orey, this complete workshop guide delivers basic design, facilitation, and evaluation advice with a focus on quick, easy-to-use programs"--Back cover. "

"Effective communication is an important element of success for every organization, leader, manager, supervisor, and employee. Good communication skills are a prerequisite for advancement in most fields and are key to exercising influence both within and beyond the work group. This edition retains the subject matter strengths of the previous version and augments them with content that reflects new understandings of interpersonal communications, new communication technologies, and new organizational practices that include wider spans of management control, greater employee empowerment, geographically dispersed work groups, and team-based activities. It also contains new material on persuasive communications, dialogue, and nominal group technique. New chapters on techniques for generating ideas and solutions and communicating in the multicultural workplace offer fresh perspectives on topics that have become increasingly important in today?s workplace. Throughout the book, the authors provide assessments, exercises, and Think About It sections that offer readers numerous opportunities for practice and feedback. Any person can realize the benefits of improved communication skills. Interpersonal Communication Skills in the Workplace, Second Edition, provides the insight and expertise needed to achieve this goal. Readers will learn how to: * Solve common communication problems. * Communicate with different personality types. * Read non-verbal cues. * Improve listening skills. * Give effective feedback. * Be sensitive to cultural differences in communication. This is an ebook version of the AMA Self-Study course. If you want to take the course for credit you need to either purchase a hard copy of the course through amaselfstudy."

"Effective presentations are a core business competency; yet many managers, team leaders, and other key organizational decision makers lack these skills. Presentation Skills Training allows you to design training to transform individuals from all levels of your organization into expert presenters."

"Every trainer strives to be a great presenter a skill that is basic to the profession and is a key factor in learning transfer. This Infoline introduces you to the basics of planning, presenting, and evaluating the success of your presentations. In addition, a set of critical checklists and other planning tools are provided to help you cover the right material, ensure that you leave nothing to chance once on-site, and make the best impression from the moment you face your learners."