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""Once upon a time, it was widely thought that Internet commerce could exist apart from traditional business strategy, and that all the known financial models previously relied on could be disregarded."

"ABSTRAKPerkembangan transaksi online e-commerce yang kian marak membuat para pelaku bisnis perlu untuk melaksanakan berbagai strategi untuk bertahan dalam persaingan melalui peningkatan customer engagement. Dalam tulisan ini membahas tentang pengaruh pembedaan jenis platform terhadap strategi peningkatan customer engagement dan implikasi tingkat customer engagement yang terbentuk pada salah satu jenis e-commerce yang tengah berkembang yaitu social commerce. Penulis berfokus pada penelitian platform Instagram dan Shopee Gynda Hijab Store untuk melihat perbedaan antara keduanya. Kedua platform tersebut merupakan media yang digunakan dalam bisnis social commerce namun dalam jenis media yang berbeda, dimana Instagram merupakan sebuah media sosial dan Shopee sebagai sebuah online marketplace C2C. Perbedaan fleksibilitas media berdasarkan regulasi yang diterapkan pada kedua platform tersebut telah membuat Gynda Hijab Store perlu menurunkan strategi yang berbeda untuk memengaruhi cutomer stimuli melalui empat aspek, yaitu sales related information, personalization, interactivity, dan user generated content. Hasilnya tingkat customer engagement pada Gynda Hijab Store menunjukan suatu perbedaan, adapun tingkat pengukuran customer engagement merujuk pada konsep yang dicetuskan oleh Dave Evans yaitu mulai dari tahap consumption, curation, creation, hingga collaboration.

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ABSTRACThe development of e commerce these days resulted in urgency for businessman to implement various strategies to stand out in competition through the enhacement of customer engagement. This paper discuss about the effect occured by different type of platform on implementation strategies and its implication to the level of customer engagement in social commerce. The author focus on research of Instagram and Shopee account ldquo Gynda Hijab Store rdquo to see the differentiation between these two platforms. Both of the platforms are the media used for social commerce business in two different type, in which Instagram as social media and Shopee as online marketplace C2C. The difference of media flexibility based on its regulation applied in these two platforms resulted Gynda Hijab Store needs to determine different strategies to influence customer stimuli through four aspects sales related information, personalization, interactivity, and user generated content. This results in the different of customer engagement level, the measurement refers to Dave Evan rsquo s concept consumption, curation, creation, and collaboration."

"Penelitian ini adalah untuk menganalisis pemungutan PPN atas transaksi e-commerce tipe Marketplace serta melihat hambatan yang dilakukan oleh di PT.ABC. Penelitian ini menggunakan pendekatan kualitatif dengan teknik pengumpulan data melalui studi kepustakaan dan wawancara mendalam. Hasil penelitian menunjukan bahwa pengenaan PPN atas transaksi e-commerce tipe Marketplace dilakukan pada saat penyerahan barang yang dilakukan oleh Online Marketplace Merchant kepada pembeli. Hambatan dan upaya yang terjadi dalam pengenaan PPN, merujuk kembali pada jenis transaksi yang terjadi.

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The purpose of this research is trying to analyze the collection of PPN for e-commerce transaction with online marketplace model and find the obstacles which is faced by PT. ABC descriptive qualitative data collection method is chosen to be approach of this resech by collecting data from literature review and field study using in deptninterview and observation.

At the end of this study and researcher conclude that PPN for e-commerce transaction with online marketplace model is based on delivery of good which is done by the oneline marketplace merchant to customer. The obstacles from this problem isdepend on what kind of transaction that happened."

"Sebagai produk yang mendunia dan digemari oleh banyak orang, Kitkat pernah dinobatkan menjadi salah satu snack yang paling berpengaruh sepanjang masa. Dengan produk seperti Kitkat, masalah yang biasanya dialami adalah permasalahan umum bagi brand-brand yang sudah dewasa, yaitu penurunan pada brand yang dikarenakan oleh ketatnya kompetisi dan kurangnya komunikasi. Untuk menjawab permasalahan tersebut, dilakukan riset pada target khalayak Kitkat yang menghasilkan insight untuk rancangan kampanye digital. Komunikasi pemasaran digital dinilai lebih efektif bagi target khalayak Kitkat karena lebih terfokus dan lebih relateable bagi para konsumen. Dengan tujuan untuk menjadikan Kitkat kembali menjadi snack coklat pilihan utama target khalayak di Indonesia dan dengan budget sebesar dua ratus juta rupiah, Kitkat mengadakan kampanye digital HaveYourBreak.

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As a globally known product and liked by many, Kitkat was once named the most influential candy bar of all time. With a product like Kitkat, the problem that usually occurred is common for any mature brands which is declining brand due to emerging new competitors and lack of communications. Research targeted to Kitkat rsquo s consumers is needed to answer those problems, it provide the insights needed to plan this digital campaign. Digital marketing communication is more effective because it is more targeted and more relateable to Kitkat rsquo s consumer. With the main goal is to get Kitkat back to being the first choice for Indonesia rsquo s consumer in chocolate snack and with budget up to two hundred million rupiah, Kitkat created the HaveYourBreak digital campaign. "

"ABSTRAKSeiring perkembangan teknologi yang ada kini hampir segala aspek kehidupan di masyarakat telah dipengaruhi oleh teknologi. Salah satunya, muncul aplikasi GO-JEK yang membantu kehidupan kita sehari-hari. GO-TIX adalah sebuah layanan penyedia tiket dan direktori acara secara online yang dimiliki oleh GO-JEK. Layanan ini mulai tersedia sejak Desember 2015 di dalam aplikasi GO- JEK. Sebagai layanan yang berbasis online GO-TIX merupakan salah satu pelopor konsep penjualan tiket dan direktori acara berbasis aplikasi. Namun, keadaannya saat ini setelah satu tahun berjalan GO-TIX masih belum terasa kehadirannya terutama di ranah digital. Ditambah lagi, dilihat dari akun media sosialnya GO-TIX masih belum memiliki engagement dengan para pengguna dan pengikutnya. Dengan tujuan untuk memperkuat keberadaan GO-TIX di ranah digital serta untuk meningkatkan brand engagement GO-TIX dengan pengguna dan pengikutnya, GO-TIX menghadirkan kampanye YukIntipGO-TIX sebagai salah satu cara menunjukkan keberadaannya di ranah digital. Berbagai macam informasi mengenai event serta layanan lainnya tersedia bagi khalayaknya dalam memenuhi kebutuhan hiburan sehari-hari. Biaya untuk enam bulan kampanye dan produksi konten YukIntipGO-TIX adalah Rp 675.674.538 dan akan diadakan juga evaluasi di akhir kampanye serta monitoring selama kampanye berlangsung.

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ABSTRACTAlong with the development of technology, now almost all aspects of life in society has been influenced by technology. One of them, GO JEK appears to help our daily lives in every aspects ranging from transportation, food, health, automotive, and entertainment. GO TIX iit self s a service provider of ticketing and online event directory owned by GO JEK. The service has been available since December 2015 on GO JEK app. As a online service based, GO TIX is one of the pioneers of the concept of ticket sales and event directory based applications. However, the current situation after a year of GO TIX yet to be felt its presence, especially in the digital realm. Plus, judging from their social media accounts, GO TIX still has no engagement with their users and followers. With the aim to strengthen the presence of GO TIX in the digital realm as well as to increase brand engagement of GO TIX with users and followers, GO TIX presenting YukIntipGO TIX campaign. A wide variety of information about the event as well as other services available for the audience to meet the needs of users daily entertainment. This six months campaign costs Rp 675.674.538 for the execution and production and in the end of cmapign there will be held campaign evaluation and campaign monitoring during the campaign. "

"

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ABSTRACTWith an increasing volume of customer time and attention being devoted to mobile and social channels, sales teams need to ensure that they are visible and available online. Until now this has been an area largely left to marketing, but as disciplines converge, sales people need to add digital skills to their existing skillset and how to translate core selling expertise into online business development. Digital Selling cuts through the abundance of information to help guide salespeople in acquiring the core digital skills needed to understand the new models of consumer behavior. It also explains how to build a brand that is relevant, visible, and has value for the consumer. Author Grant Leboff reveals why embracing the social web is vital, how sales roles change in a digital environment, how to build an online network, how to create structure and time for your lead generation, how to get noticed, and how sales and marketing can work together"--"The sales and marketing functions are increasingly converging, with lead generation now frequently arising from digital promotional campaigns, and the opportunities for tried and tested consultative sales techniques diminishing in the face of scarce customer attention and availability, as well as a plethora of readily accessible comparative product information. To take part in this process, salespeople need to understand and interact with customers via multiple channels, participating in social media in collaboration with marketing to influence purchasing decisions and convert contacts to sales. Digital Selling makes sense of the new paradigms in which a salesperson now operates. It outlines the new strategies required to make the most of the plentiful opportunities that exist, and provides the practical advice salespeople need to use the social web effectively, generate leads and sell more""

"Perkembangan teknologi yang begitu pesat saat ini, telah memunculkan berbagai peluang baru dalam bisnis, salah satunya e-commerce. Saat ini di Indonesia jual beli secara online terus mengalami peningkatan, khususnya dilakukan melalui empat marketplace besar Indonesia (Shopee, Tokopedia, Lazada dan Bukalapak). Proses pembelian online tidak terlepas dari adanya pembelian impulsif yang dipengaruhi oleh stimulus internal dan eksternal. Penelitian ini bertujuan untuk mengetahui pengaruh rangsangan internal dan ekternal terhadap pembelian impulsif. Untuk memperoleh data, dilakukan online survei terhadap lebih dari 500 responden. Selanjutnya data diolah menggunakan aplikasi Smart PLS yang merupakan analisis SEM berbasis varians dengan tujuan pada pengujian teori model yang menitikberatkan pada studi prediksi. Studi ini menemukan bahwa trust propensity, willingness to buy, self-confidence, variety of selection, interpersonal influence, dan brand ambassador berpengaruh secara langsung pada perilaku pembelian impulsif. Mengingat hanya sedikit penelitian yang membahas topik ini, khususnya di Indonesia, maka hasil penelitian ini diharapkan dapat memberikan wawasan baru tentang perilaku pembelian impulsif secara online dan juga dapat berkontribusi pada industri e-commerce Indonesia.

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The rapid development of technology today, has given rise to various new opportunities in business, one of which is e-commerce. Currently in Indonesia buying and selling online continues to increase, especially through four major Indonesian marketplaces (Shopee, Tokopedia, Lazada and Bukalapak). The online buying process is inseparable from impulse purchases that are influenced by internal and external stimuli. This study aims to determine the effect of internal and external stimuli on impulse buying. To obtain the data, an online survey of more than 500 respondents was conducted. Furthermore, the data is processed using the Smart PLS application which is a variance-based SEM analysis with the aim of testing model theory that focuses on prediction studies. The study found that trust propensity, willingness to buy, self-confidence, variety of selection, interpersonal influence, and brand ambassadors have a direct effect on impulse buying behaviour. Given that only a few studies discuss this topic, especially in Indonesia, the results of this study are expected to provide new insights into impulse buying behaviour online and can also contribute to Indonesia's e-commerce industry."