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"Barbara Jones uses her experience and expertise to offer an intellectual freedom title tailored to the academic library environment. This title presents a number of scenarios in which intellectual freedom is at risk and includes: *Case studies that provide narrative treatment of common situations tailored to your library type*Easy and motivating ways to prepare new hires for handling intellectual freedom issues*Sidebars throughout the book that offer sample policies, definitions of key terms, and analysis of important statutes and decisions*Detailed information on how to handle challenges to materials in your collection"

"Pat Scales uses her experience and expertise to offer an intellectual freedom title tailored to the school library environment. This title presents a number of scenarios in which intellectual freedom is at risk and includes *Case studies that provide narrative treatment of common situations tailored to your library type*Easy and motivating ways to prepare new hires for handling intellectual freedom issues*Sidebars throughout the book that offer sample policies, definitions of key terms, and analysis of important statutes and decisions*Detailed information on how to handle challenges to materials in your collection"

"On the front lines of customer service, every day presents new and unexpected challenges - and even the most dedicated employees can be caught unprepared. They need confidence. They need training. They need help. This book answers the call by providing customer-facing professionals with short, simple, actionable advice designed to transform them into heroes in the eyes of the customers they serve. Chapters show readers how to: achieve the mindset required for hero-class service; understand the customer's expectations - and exceed them; develop powerful communication skills; avoid the seven triggers guaranteed to set customers off; handle difficult and even irrational customers with ease; and become an indispensable part of any frontline team. Armed with the tools and techniques in this book, readers will start each workday knowing they can conquer whatever problem comes their way."

"Buku ini merupakan kumpulan tulisan dari Andrei D. Shakarov mengenai perspektifnya terhadap ilmu pengetahuan di Rusia."