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"ABSTRAKPenelitian ini mengembangkan dan menguji model consumer-based chain restaurant brand equity (CBCRBE) dan menginvestigasi efek dari variabel-variabel yang berada di dalam CBCRBE terhadap reputasi sebuah brand dan juga kepercayaan konsumen terhadap brand tersebut dan juga menginvestigasi efek dari reputasi sebuah brand terhadap brand trust dengan menggunakan metode structural equation modeling (SEM). Hasil penelitian ini mengkonfirmasi bahwa kepercayaan konsumen terhadap brand tersebut dipengaruhi oleh reputasi sebuah brand, brand affect, self-congruence. Serta reputasi sebuah brand dipengaruhi oleh faktor-faktor seperti kualitas makanan dan juga pelayanan restoran, kesadaran konsumen terhadap sebuah brand, dan atribut asosiasi sebuah brand. Penelitian ini juga menemukan bahwa self-congruence berpengaruh negatif terhadap reputasi sebuah brand, dan kesadaran konsumen terhadap sebuah brand berpengaruh negatif terhadap reputasi brand

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ABSTRACTThis study was to develop and test models of consumer-based chain restaurant brand equity (CBCRBE) and investigate the effects of variables that are within CBCRBE to the reputation of a brand and consumer confidence in the brand and also investigated the effect of the reputation of a brand to brand trust using structural equation modeling (SEM). The results of this study confirm that consumer confidence in the brand is influenced by brand reputation, brand affect, and self-congruence. As well as the reputation of a brand is influenced by factors such as the quality of the food and restaurant services, consumer awareness of a brand, and a brand attribute association. The study also found that self-congruence negatively affect the reputation of a brand and consumer awareness of a brand negatively affect brand reputation"

"Restoran menjadi salah satu sektor bisnis yang sangat terdampak oleh Pandemi COVID-19. Restoran all you can eat termasuk jenis restoran yang mengalami penurunan jumlah pengunjung yang drastis akibat pandemi. Dibutuhkannya strategi bisnis yang disesuaikan pada perilaku konsumen selama pandemi. Penelitian ini bertujuan untuk menguji pengaruh perceived safety & brand trust, fair price, perceived risk, government trust, dan solidarity with restaurant sector terhadap intention to visit restoran all you can eat. Pendekatan yang digunakan dalam penelitian ini adalah kuantitatif dengan melakukan survei melalui penyebaran kuesioner terhadap 150 responden secara online untuk mengumpulkan data. Data diolah menggunakan SPSS versi 26.0. Hasil penelitian menunjukan perceived safety & brand trust, fair price, government trust, dan solidarity with restaurant sector secara parsial berpengaruh positif terhadap intention to visit restaurant. Selanjutnya perceived risk berpengaruh negatif terhadap intention to visit restaurant. Perceived safety & brand trust, fair price, perceived risk, government trust, dan solidarity with restaurant sector berpengaruh signifikan secara simultan terhadap intention to visit restaurant. Faktor-faktor tersebut selanjutnya harus diperhatikan oleh restoran all you can eat dalam menarik minat konsumen untuk berkunjung.

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Restaurant is one of the most business sector that affected by COVID-19 pandemic. All You Can Eat is one of restaurant type that has a drastic decrease in the number of visitors due to the pandemic. Therefore, an adapted strategy is needed based on consumer’s behaviour during the pandemic. This study aims to examine the effect of perceived safety and brand trust, fair price, perceived risk, government trust, and solidarity with restaurant sector toward consumer’s intention to visit all you can eat restaurant. This study uses a quantitative approach by conducting online survey through distributing questionnaires in order to collect the data from 150 respondents. The data was processed using SPSS software version 26.0. The results showed that perceived safety and brand trust, fair price, government trust, and solidarity with restaurant sector partially had a positive effect toward consumer’s intention to visit all you can eat restaurant. Furthermore, perceived risk had a negative effect toward consumer’s intention to visit all you can eat restaurant. Perceived safety and brand trust, fair price, perceived risk, government trust, and solidarity with restaurant sector had a significant simultaneous effect toward consumer’s intention to visit all you can eat restaurant. These factors must be considered by all you can eat restaurant for attracting consumers to visit."

"Konsumsi kopi di Indonesia naik empat kali lipat sejak tahun 1990 dan generasi muda seperti milenial dan Gen-Z di Indonesia mulai berpindah dari mengonsumsi teh ke mengonsumsi kopi. Peristiwa ini telah menyebabkan revolusi industry kopi di Indonesia dengan bermunculannya berbagai macam merek kopi grab-n-go. Penelitian ini fokus kepada satu merek kopi grab-n-go yaitu Kopi Kenangan. Penilitian ini bertujuan untuk menganalisis dampak dari keterikatan emosional konsumen Indonesia dengan Kopi kenangan terhadap consumer-based brand equity dari Kopi Kenangan. Penilitian ini menggunakan model penelitian yang menggambarkan hubungan antara keterikatan emosional konsumen terhadap berbagai layanan media sosial dan consumer-based brand equity melalui kredibilitas merek dan kepuasan konsumen. Sebanyak 150 responden valid berhasil dikumpulkan melalui metode convenience sampling. Hasil dari penelitian ini membuktikan hubungan dari keterikatan emosional konsumen dengan sebuah merek terhadap consumer-based brand equity yang di mediasi oleh kredibilitas merek dan kepuasan konsumen dengan menganalisis data menggunakan PLS-SEM. Penelitian ini mengimplikasikan dan memberikan saran kepada merek kopi grab-n-go lainnya untuk meningkatkan consumer-based brand equity mereka dengan memperbesar kredibilitas merek, kepuasan konsumen, dan keterikatan emosional dengan sebuah merek.

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Coffee consumption in Indonesia have quadrupled since 1990 and younger generations like millennials and Gen-Z are increasingly switching from tea to coffee consumption. This has led to the revolution of the coffee industry in Indonesia with the emergence of the so-called “grab-n-go” coffee shops. This research focuses one brand of grab-n-go coffee which is Kopi Kenangan. The purpose of this research is to investigate the effect of Indonesian consumers’ emotional brand attachment with Kopi Kenangan towards the consumer-base brand equity of the brand. This research utilizes the framework that depicts the relationship between consumers’ emotional attachment to social media brands and its consumer-based brand equity through brand credibility and consumer satisfaction. A total of 150 valid respondents were collected through a convenience sampling method. The result of this research proves the relationship between emotional brand attachment and consumer-based brand equity but is significantly mediated by brand credibility and consumer satisfaction by analyzing the data using PLS-SEM. This study implies and makes suggestions for other grab-n-go coffee brands to improve their consumer-based brand equity by enhancing brand credibility, consumer satisfaction, and emotional brand attachment."

"Skripsi ini membahas tentang pengaruh customer authenticity perception dan komponen brand equity terhadap brand choice intention waralaba lokal restoran etnis di Indonesia. Lebih lanjut lagi, skripsi ini membahas pengaruh terhadap brand choice intention yang ditimbulkan oleh brand awareness, brand image, perceived quality dan brand loyalty. Penelitian ini menggunakan desain penelitian konklusif-deskriptif dan single-cross sectional. Kuesioner disebar kepada responden yang memiliki pengalaman bersantap di restoran etnis yang menjadi objek penelitian dalam kurun waktu minimal dua bulan terakhir sebanyak 151 responden yang diambil menggunakan metode convenience sampling. Penelitian ini menghasilkan kesimpulan bahwa customers? authenticity perception berdampak signifikan pada komponen brand equity yang meliputi brand awareness, brand image, perceived quality, dan brand loyalty, dan brand choice intention dipengaruhi secara signifikan oleh brand loyalty. Pada penelitian ini juga terdapat implikasi manajerial serta saran untuk penelitian selanjutnya.

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This study discusses the effect of customer authenticity perception and the components of brand equity to brand choice intention on local franchise of ethnic restaurants in Indonesia. Furthermore, this paper discusses the influence on brand choice intention posed by brand awareness, brand image, perceived quality and brand loyalty. This research uses descriptive conclusive research designs and single-cross sectional. Questionnaires were distributed to respondents who have experience of dining at ethnic restaurants which became the object of study in a minimum period of two months as many as 151 respondents drawn using a convenience sampling method. This study concluded that customers' perception authenticity has significant impact on brand equity components that include brand awareness, brand image, perceived quality, and brand loyalty, and brand choice intention significantly affected by brand loyalty. In this study, there is also a managerial implications and suggestions for further research."

"Skripsi ini membahas tentang pengaruh customer authenticity perception dan komponen brand equity terhadap brand choice intention waralaba lokal restoran etnis di Indonesia. Lebih lanjut lagi, skripsi ini membahas pengaruh terhadap brand choice intention yang ditimbulkan oleh brand awareness, brand image, perceived quality dan brand loyalty. Penelitian ini menggunakan desain penelitian konklusif-deskriptif dan single-cross sectional. Kuesioner disebar kepada responden yang memiliki pengalaman bersantap di restoran etnis yang menjadi objek penelitian dalam kurun waktu minimal dua bulan terakhir sebanyak 151 responden yang diambil menggunakan metode convenience sampling. Penelitian ini menghasilkan kesimpulan bahwa customers? authenticity perception berdampak signifikan pada komponen brand equity yang meliputi brand awareness, brand image, perceived quality, dan brand loyalty, dan brand choice intention dipengaruhi secara signifikan oleh brand loyalty. Pada penelitian ini juga terdapat implikasi manajerial serta saran untuk penelitian selanjutnya.

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This study discusses the effect of customer authenticity perception and the components of brand equity to brand choice intention on local franchise of ethnic restaurants in Indonesia. Furthermore, this paper discusses the influence on brand choice intention posed by brand awareness, brand image, perceived quality and brand loyalty. This research uses descriptive conclusive research designs and single-cross sectional. Questionnaires were distributed to respondents who have experience of dining at ethnic restaurants which became the object of study in a minimum period of two months as many as 151 respondents drawn using a convenience sampling method. This study concluded that customers' perception

authenticity has significant impact on brand equity components that include brand awareness, brand image, perceived quality, and brand loyalty, and brand choice

intention significantly affected by brand loyalty. In this study, there is also a managerial implications and suggestions for further research."

"Consumer-based brand equity (CBBE) merupakan instrumen brand paling bernilai dari instrumen brand lainnya. Salah satu strategi pemasaran yang mampu meningkatkan CBBE adalah dengan social media marketing activities (SMMA) yang dapat dirasakan pengikutnya, atau perceived SMMA. Shopee Indonesia merupakan salah satu e- commerce yang mempunyai media sosial Instagram untuk memberi informasi terbaru dan berhubungan dengan konsumennya, khususnya di Jakarta yang penduduknya mempunyai angka melek media sosial hingga 99%. Perceived SMMA dapat menciptakan brand experience konsumen, serta nantinya brand experience mampu meningkatkan CBBE. Selain itu, co-creation dapat berperan sebagai moderasi antara hubungan perceived SMMA dan brand experience. Tujuan dari penelitian ini adalah untuk menganalisis pengaruh perceived SMMA terhadap CBBE melalui brand experience serta co-creation behaviour sebagai moderasi pada pengikut Instagram Shopee Indonesia di Jakarta. Metode penelitian ini menggunakan pendekatan kuantitatif melalui teknik purposive sampling pada 211 responden yang diperoleh melalui online quiestionnaire. Hasil penelitian menunjukkan bahwa perceived SMMA berpengaruh signifikan terhadap CBBE. Perceived SMMA juga berpengaruh signifikan terhadap brand experience. Selain itu, brand experience mempunyai pengaruh signifikan terhadap CBBE. Peran brand experience sebagai mediasi antara perceived SMMA dan CBBE mempunyai pengaruh signifikan. Namun, tidak ada pengaruh signifkan pada co- creation behaviour sebagai moderasi antara perceived SMMA dan CBBE.

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Consumer-based brand equity (CBBE) is the most valuable brand instrument among the other brand instruments. One of the marketing strategies that can increase CBBE is social media marketing activities (SMMA) that can be perceived by its followers, or perceived SMMA. Shopee Indonesia is one of the e-commerce sites that has Instagram to provide the latest information and connect with its consumers, especially in Jakarta where the population has a social media literacy rate of up to 99%. Perceived SMMA can affect consumer’s brand experience, and also brand experience can increase CBBE. In addition, co-creation can be a moderator between the relationship between perceived SMMA and brand experience. This study aims to analyze the effect of perceived SMMA on CBBE through brand experience and co-creation behavior as a moderator from Shopee Indonesia's Instagram followers in Jakarta. The research method uses quantitative approach with purposive sampling technique on 211 respondents obtained through online questionnaires. The results showed that perceived SMMA had a significant effect on CBBE. Perceived SMMA also has a significant effect on brand experience. Futhermore, brand experience has a significant influence on CBBE. The role of brand experience as a mediation between perceived SMMA and CBBE has a significant effect. However, there is no significant effect on co-creation behavior as a moderator between perceived SMMA and CBBE."

"Gender merek telah diusulkan sebagai sumber yang relevan dari ekuitas merek berbasis konsumen (CBBE). Tujuan dari makalah ini adalah untuk memperdalam pemahaman tentang hubungan antara gender merek dan CBBE dengan menganalisis peran mediasi keterlibatan konsumen-merek (CBE) dan cinta merek (BL) pada hubungan ini. Penelitian ini dilakukan di Instagram, platform media sosial global yang dominan. Studi ini menggunakan satu industri yaitu Digital Wallet. Brand gender memiliki dari 2 faktor independen yaitu berciri Masculine Brand Personality (MBP) yang direpresentasikan oleh GoPay dan ciri Feminine Brand Personality (FBP) direpresentasikan oleh Shopee Pay didapati dari pengujian pilot test. Total 547 responden terdiri dari 278 pengguna GoPay dan 269 pengguna Shopee Pay. Pengujian hipotesis menggunakan PLS-SEM, diperoleh hasil bahwa gender merek memiliki dampak tidak langsung dan relevan pada ekuitas merek melalui brand love dan consumer brand engagement. Oleh karena itu, penelitian ini menegaskan keuntungan dari penentuan posisi gender yang jelas dan memperluas penelitian sebelumnya menggunakan representatif untuk setiap gender merek.

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Brand gender has been proposed as a relevant source of consumer-based brand equity (CBBE). The aim of this paper is to deepen the understanding of the relationship between brand gender and CBBE by analyzing the mediating role of consumer-brand engagement (CBE) and brand love (BL) in this relationship. This research was conducted on Instagram, the dominant global social media platform. This study uses one industry, namely Digital Wallet. Brand gender has 2 independent factors, namely Masculine Brand Personality (MBP) which is represented by GoPay and Feminine Brand Personality (FBP) is represented by Shopee Pay, found from trial testing. A total of 547 respondents consisted of 278 GoPay users and 269 Shopee Pay users. Testing the hypothesis using PLS-SEM, the results show that gender brands have an indirect and relevant impact on brand equity through brand love and consumer brand engagement. Therefore, this study confirms the advantages of clear gender positioning and expansion of representative previous research for each brand gender."

"Corporate Social Responsibility merupakan kegiatan sosial yang dilakukan oleh perusahaan sebagai bentuk tanggung jawab atas kegiatan bisnisnya kepada masyarakat dalam rangka menjaga kelangsungan hidup. Penelitian ini membahas tentang pengaruh Corporate Social Responsibility yang dilakukan Telkomsel. Corporate Reputation dan Brand Equity terhadap Brand Performance Telkomsel. Penelitian ini adalah penelitian kuantitatif dengan sampel sebanyak 150 orang, teknik pengumpulan data yang digunakan adalah menyebarkan kuesioner. Penelitian ini diolah aplikasi statistik SEM (Structural Equation Modeling). Hasil penelitian menunjukkan bahwa aktivitas atau program Corporate Social Responsibility yang dilakukan Telkomsel memiliki pengaruh yang positif terhadap Corporate Reputation. Sebaliknya untuk hasil variabel lainnya yaitu Corporate Reputation dan Brand Equity terhadap Brand Performance tidak memiliki pengaruh.

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Corporate Social Responsibility is a social activity carried out by the company as a form of responsibility for its business activities to the community in order to maintain survival. This study discusses the influence of Corporate Social Responsibility carried out by Telkomsel. Corporate Reputation and Brand Equity towards Telkomsel Brand Performance.

This research is a quantitative study with a sample of 150 people, the data collection technique used was distributing questionnaires. This research is processed by statistical application of SEM (Structural Equation Modeling).

The results of the study indicate that the activities or Corporate Social Responsibility programs carried out by Telkomsel have a positive influence on Corporate Reputation. On the other hand, for the results of other variables, namely Corporate Reputation and Brand Equity on Brand Performance, it has no influence."

"Selama beberapa tahun terakhir perkembangan hubungan konsumen-merek (consumer–brand relationship) telah menjadi fokus teori branding dalam literatur pemasaran dalam rangka mengatasi lingkungan usaha yang semakin kompetitif. Ekuitas merek disebut sebagai alat terbaik yang bertindak sebagai pembeda yang menguntungkan (Aggarwal Sharma et al., 2013) dan kuat untuk menjaga hubungan konsumen-merek (consumer-brand relationship). Selain itu disebutkan pula bahwa pengalaman merek (brand experience) dan ekuitas merek berbasis konsumen (consumer-based brand equity) memiliki kepentingan yang sama untuk menjaga hubungan konsumen-merek (Altaf et al., 2017). Penelitian ini mencoba menyelidiki peran pengalaman merek dalam ekuitas merek berbasis konsumen (CBBE) pada produk perawatan diri halal khusus pria dalam rangka mengidentifikasi komponen penting dari ekuitas merek yang disarankan oleh Aaker (1991) dan Keller (1993) yang mengkombinasikan pengaruh dari loyalitas merek untuk mengelola ekuitas merek secara keseluruhan pada produk perawatan diri khusus pria. Peneliti melakukan penelitian kuantitatif dengan survei hasil olahan 251 responden pengguna produk Kahf di Indonesia yang dipertimbangkan untuk analisis data. Metode analisis yang akan digunakan dalam penelitian ini adalah Structural Equation Model (SEM) untuk melihat hubungan antar variabel dan moderasi dengan menggunakan aplikasi IBM AMOS 26 dan SPSS. Hasil penelitian menunjukkan bahwa persepsi kualitas, citra merek, pengalaman merek, loyalitas merek dan kesadaran merek berhubungan positif dan memiliki pengaruh yang signifikan terhadap ekuitas merek secara keseluruhan. Disimpulkan bahwa bahwa persepsi kualitas merupakan variabel penting dalam pengelolaan CBBE pada produk perawatan diri Halal khusus Pria untuk meningkatkan ekuitas merek secara keseluruhan.

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Over the last few years the evolution of consumer-brand relationships has become the focus of branding theory in the marketing literature in order to tackle an increasingly competitive business environment. Brand equity is claimed as the best tool that acts as a profitable differentiator (Aggarwal Sharma et al., 2013) and strong for maintaining consumer-brand relationships. In addition, brand experience and consumer-based brand equity were declared have the same importance in maintaining consumer-brand relationships (Altaf et al., 2017). This study tries to find the role of brand experience on consumer-based brand equity (CBBE) in Halal Personal Care for Men Product to identify the importants elements of brand equity suggested by Aaker (1991) and Keller (1993), which combined the effect of brand loyalty on managing overall brand equity in men's personal care products. Researchers conducted a quantitative study with a survey of the results of 251 respondents Kahf products user in Indonesia. The analytical method used in this research is the Structural Equation Model (SEM) to see the relationship between variables and moderation using IBM AMOS 26 and SPSS applications. The results revealed that perceived quality, brand image, brand experience, brand loyalty, and brand awareness; were positively related and had a significant effect on overall brand equity. Perceived quality is claimed an important variable in the management of CBBE on male-specific Halal personal care products to increase overall brand equity."

"Gender merek telah diusulkan sebagai sumber yang relevan dari ekuitas merek berbasis konsumen (CBBE). Tujuan dari makalah ini adalah untuk memperdalam pemahaman tentang hubungan antara gender merek dan CBBE dengan menganalisis peran mediasi keterlibatan konsumen-merek (CBE) dan cinta merek (BL) pada hubungan ini. Penelitian ini dilakukan di Instagram, platform media sosial global yang dominan. Studi ini menggunakan satu industri yaitu Digital Wallet. Brand gender memiliki dari 2 faktor independen yaitu berciri Masculine Brand Personality (MBP) yang direpresentasikan oleh GoPay dan ciri Feminine Brand Personality (FBP) direpresentasikan oleh Shopee Pay didapati dari pengujian pilot test. Total 547 responden terdiri dari 278 pengguna GoPay dan 269 pengguna Shopee Pay. Pengujian hipotesis menggunakan PLS-SEM, diperoleh hasil bahwa gender merek memiliki dampak tidak langsung dan relevan pada ekuitas merek melalui brand love dan consumer brand engagemet. Oleh karena itu, penelitian ini menegaskan keuntungan dari penentuan posisi gender yang jelas dan memperluas penelitian sebelumnya menggunakan representatif untuk setiap gender merek.

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Brand gender has been proposed as a relevant source of consumer-based brand equity (CBBE). The aim of this paper is to deepen the understanding of the relationship between brand gender and CBBE by analyzing the mediating role of consumer-brand engagement (CBE) and brand love (BL) in this relationship. This research was conducted on Instagram, the dominant global social media platform. This study uses one industry, namely Digital Wallet. Brand gender has 2 independent factors, namely Masculine Brand Personality (MBP) which is represented by GoPay and Feminine Brand Personality (FBP) is represented by Shopee Pay, found from trial testing. A total of 547 respondents consisted of 278 GoPay users and 269 Shopee Pay users. Testing the hypothesis using PLS-SEM, the results show that gender brands have an indirect and relevant impact on brand equity through brand love and consumer brand engagement. Therefore, this study confirms the advantages of clear gender positioning and expansion of representative previous research for each brand gender."