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"Peneltian ini membahas pengaruh reference group atau kelompok acuan terhadap serangkaian merek konsiderasi atau evoked set. Hijabers Community dipilih sebagai kelompok acuan yang dibagi menjadi tiga berdasarkan daya tarik yaitu dissociative, aspirational, dan associative. Tujuan dari penelitian ini adalah untuk mengetahui apakah kelompok acuan berperan dalam menentukan merek pakaian yang dipilih. Metode penelitian yang digunakan adalah kuantitatif dengan instrumen kuesioner untuk 90 orang responden yang diklasifikasikan berdasarkan jenis kelompok acuan. Teknik lexichographic digunakan untuk menentukan evoked set dengan tahapan penentuan merek yang diketahui, merek konsiderasi, dan merek konsiderasi berdasarkan atribut. Daftar merek yang diberikan dikode menjadi dua yaitu merek yang berhubungan dengan Hijabers Community dan tidak. Analisis data menggunakan statistik deskriptif dan analisis korelasi menggunakan tes Chi-square dan uji korelasi urutan Spearman. Hasil penelitian menunjukkan bahwa kelompok acuan dissociative cenderung menghindari merek yang berhubungan dengan Hijabers Community sedangkan kelompok acuan aspirational dan associative memilih merek yang berhubungan dengan Hijabers Community.

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This research is conducted to examine influence of reference group towards evoked set content. Hijabers Community is chosen as a reference group that divided into three categories based on its interests: dissociative, aspirat ional, and associative. Purpose of this research is to understand whether reference group has an influence on determining the online clothing?s brand set. Researcher used quantitative method and questionnaire as an instrument for 90 respondents which will be classified based on interest. Lexichographic is used to determine evoked set, the process begin with awareness set determination, evoked set determination, and evoked set evaluation based on attributes. The list of brand is consisted by two categories: brand which has an association with Hijabers Community and brand which doesn?t have. The data will be analyzed using descriptive statistic, Chi-square test, and Spearman?s rank correlation. The result of this research showed that dissociative reference group is avoiding brand which has association with Hijabers Community, while aspirational and associative group tend to choose brand that associate with Hijabers Community."

"ABSTRAKPerkembangan teknologi dan informasi di Indonesia berdampak pada lingkungan bisnis yang menjadi semakin kompetitif. Salah satu sektor bisnis di Indonesia yang terkena dampak tersebut adalah sektor industri smartphone. Brand loyalty menjadi faktor penting dalam bertahan dalam berkompetisi dalam lingkungan bisnis tersebut. Penelitian ini dilakukan untuk melihat pengaruh dari customer engagement di dalam komunitas merek online untuk brand Xiaomi terhadap brand loyalty. Dalam penelitian ini, peneliti menggunakan metode kuantitatif. Sampel dalam penelitian ini adalah 100 responden yang aktif di komunitas merek online Mi Community yang berusia minimal 18 tahun yang pernah membeli produk brand Xiaomi setidaknya dua kali dengan menggunakan metode non-probability sampling serta teknik purposive sampling yang dilakukan secara online. Instrumen penelitian ini menggunakan kuesioner dan dianalisis menggunakan regresi linear. Hasil penelitian ini menunjukkan bahwa customer engagement berpengaruh terhadap brand loyalty sebesar 0,519.

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ABSTRACT

In Indonesia, the growth of information and technology has an impact on the increasingly competitive business environment. One of the affected business sectors in Indonesia is the smartphone industry sector. Brand loyalty is an important factor in staying competitive in this business environment. This research was conducted to see the influence of customer engagement in the online brand community for the Xiaomi brand on brand loyalty. In this study, researcher used quantitative methods. The sample in this study was 100 respondents who were active in the Mi Community online brand community who were at least 18 years old who had bought Xiaomi brand products at least twice, using non-probability sampling methods and purposive sampling techniques conducted online. This research instrument used a questionnaire and analyzed using linear regression. The results of this study indicate that customer engagement has an impact about 0,519 on brand loyalty."

"ABSTRAK

Perkembangan penelitian komposit diperkuat serat alam telah menunjukkan hasil yang signifikan. Komposit diperkuat serat daun nanas Subang (SDNS) untuk aplikasi non-struktural memberikan nilai tambah untuk limbah serat daun nanas Subang. Penelitian ini bertujuan untuk mengamati kekuatan lentur, absorpsi dan desorpsi air komposit yang mengacu pada Standar Nasional Indonesia (SNI). Perlakuan alkali pada SDNS dilakukan dengan merendam SDNS dalam larutan NaOH 5%. SDNS setelah perlakuan alkali dan lembaran PP dibuat menggunakan teknik compression molding dengan variasi fraksi berat serat untuk PP adalah 20wt%, 30wt% dan 40wt%. Pengukuran sifat lentur, desorpsi dan absorpsi air dilakukan pada komposit PP dan PP/SDN. Hasil pengukuran densitas, bahan komposit dikelompokkan dalam papan serat kerapatan tinggi (PSKT) berdasarkan SNI 01-4449-2006. Dari variasi fraksi berat serat pada penelitian ini, kekuatan lentur tertinggi dimiliki oleh komposit PP/SDN40% dengan nilai (4,89 ± 0,37) MPa, meningkat sebesar 153,37% dibandingkan dengan PP murni. Nilai desorpsi dan absorpsi air masing-masing (1,08 ± 0,12) % dan (8,83 ± 3,35) %. Hasil pengamatan mikroskop optik menunjukkan bahwa komposit mengalami kegagalan matriks pada permukaan sampel sesudah uji lentur.

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ABSTRACT

The development of natural fiber reinforced composite research has shown significant results. Pineapple leaf fiber reinforced composites for non-structural application provide added value for Subang pineapple leaf fiber (PALF) waste. This study aimed to observe flexural strength, water absorption and desorption of composites which referred to the Indonesian National Standard (SNI). Alkali treatment on Subang PALF was performed to improve the interface bonding between PALF with polypropylene (PP), in which the PALF was soaked in 5% NaOH solution for 24 hours. Treated PALF and PP sheets were fabricated using compression molding (hot press) technique with the variation of fiber fraction to PP were 20 wt%, 30 wt% and 40 wt%. Flexural property, desorption and absorption water tests were conducted on PP and PP/PALF composites, and optical microscope (OM) observation was performed on the surfaces after the flexural test was conducted. The highest flexural strength was (4.89 ± 0.37) MPa, these values shown an increased respectively by (153,37) % compared to the pure PP. Then the desorption and the absorption water tests were (1,08 ± 0,12) % and (8,83 ± 3,35) % respectively. The morphology composites indicated that matrix failure it caused by there was a strong enough interface bond between the fiber and matrix."

"Perkembangan pesat online brand community secara global, didukung oleh kemajuan teknologi, telah mendorong banyak perusahaan untuk mengadopsi strategi serupa guna mempertahankan basis konsumen mereka. Salah satu keuntungan dari mengadopsi strategi ini adalah menumbuhkan loyalitas pelanggan dalam jangka panjang. Penelitian ini mengidentifikasi dua jenis produk yang berbeda dimana terdapat online brand community di dalamnya untuk melihat bagaimana pengaruhnya terhadap loyalty intention serta bagaimana pihak brand memanfaatkan wadah ini dengan jalur yang berbeda untuk mendapatkan loyalitas pengguna yang lebih baik. Penelitian dilakukan terhadap 270 responden melalui kuesioner daring dan data dianalisis menggunakan SmartPLS 4. Hasil penelitian menunjukkan bahwa information quality completeness dan timeliness mempengaruhi customer satisfaction, sedangkan aspek information quality believability dan amount tidak memiliki pengaruh signifikan. Selain itu, aspek-aspek sosial seperti need for social capital bridging, bonding, dan maintaining juga berperan penting dalam meningkatkan customer satisfaction. Lebih lanjut, customer satisfaction juga terbukti berdampak positif pada loyalty intention, bersama dengan relationship commitment yang kuat. Temuan ini memberikan wawasan berharga bagi perusahaan dalam merancang strategi online brand community yang efektif untuk memperkuat hubungan dengan konsumen dan membangun loyalitas yang berkelanjutan.

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The rapid development of online brand communities globally, supported by technological advancements, has prompted many companies to adopt similar strategies to maintain their consumer base. One advantage of adopting this strategy is fostering long-term customer loyalty. This study identifies two different types of products with online brand communities within them to examine their influence on loyalty intention and how brands utilize this platform through different avenues to enhance user loyalty. The research was conducted with 270 respondents through online questionnaires, and the data were analyzed using SmartPLS 4. The results show that information quality completeness and timeliness affect customer satisfaction, while aspects of information quality such as believability and amount do not have a significant impact. Additionally, social aspects such as the need for social capital in bridging, bonding, and maintaining also play a crucial role in enhancing customer satisfaction. Furthermore, customer satisfaction has been proven to positively impact loyalty intention, along with strong relationship commitment. These findings provide valuable insights for companies in designing effective online brand community strategies to strengthen relationships with consumers and build sustainable loyalty."

"[Penelitian ini menjelaskan mengenai komunitas merek dengan mengembangkan model yang menggambarkan bagaimana pandangan pelanggan atas unsur-unsur komunitas merek pada media sosial, yaitu pandangan pelanggan atas produk, pandangan pelanggan atas merek, pandangan konsumen atas perusahaan, dan pandangan pelanggan atas pelanggan lainnya, serta tingkat keterlibatan (community engagement) terhadap kepercayaan merek. Penelitian ini berfokus pada 129 sampel yang tergabung dalam komunitas merek GoPro dan datanyadiolah dengan menggunakan analisis regresi linear berganda dan analisis regresi multivariat. Dari hasil penelitian ini diketahui bahwa terdapat pengaruh dari unsur komunitas merek yakni pandangan pelanggan atas produk, merek, perusahaan, dan pelanggan lainnya dengan brand trust. Dan community engagement sebagai variabel moderasi terbukti memiliki pengaruh dari variabel di dalam penelitian.

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This research explain about brand community by developing a model depicting how customers views with the elements of a brand community based on social media. (i.e brand, product, company, and other customers), also the level of community engagement towards brand trust. This research focused on 129 samples which joined in brand community of GoPro, and the data was tested by using multiple regression analysis and multivariate analysis regression. The result of this research indicated that the elements of brand community (customers views on product, customers views on brand, customers views on company, and

customers views on other customers) affected brand trust. And community engagement as a moderating variable also have a significant effect on the variables in this research.;This research explain about brand community by developing a model depicting

how customers views with the elements of a brand community based on social

media. (i.e brand, product, company, and other customers), also the level of

community engagement towards brand trust. This research focused on 129

samples which joined in brand community of GoPro, and the data was tested by

using multiple regression analysis and multivariate analysis regression. The result

of this research indicated that the elements of brand community (customers views

on product, customers views on brand, customers views on company, and

customers views on other customers) affected brand trust. And community

engagement as a moderating variable also have a significant effect on the

variables in this research., This research explain about brand community by developing a model depicting

how customers views with the elements of a brand community based on social

media. (i.e brand, product, company, and other customers), also the level of

community engagement towards brand trust. This research focused on 129

samples which joined in brand community of GoPro, and the data was tested by

using multiple regression analysis and multivariate analysis regression. The result

of this research indicated that the elements of brand community (customers views

on product, customers views on brand, customers views on company, and

customers views on other customers) affected brand trust. And community

engagement as a moderating variable also have a significant effect on the

variables in this research.]"

"Penelitian ini bertujuan untuk mengetahui pengaruh dari Social Networking Site (SNS) Brand Community Experience dan SNS Brand Community Commitment terhadap Brand Attitude dan Repurchase Intention dalam konteks BTS Twitter brand community. Sampel yang digunakan dalam penelitian ini merupakan anggota aktif dari komunitas brand BTS di Twitter yang berdomisili di Indonesia, berusia 18-29 tahun dan pernah membeli produk official merchandise BTS dalam kurun waktu 3 bulan terakhir. Kuesioner menggunakan platform Google Forms dan disebarkan secara online melalui Twitter. Terdapat sebanyak 419 responden yang berhasil dikumpulkan dalam penelitian ini. Selanjutnya, data yang dikumpulkan diolah dengan metode Partial Least Square - Structural Equation Modeling (SEM) dan menggunakan software SmartPLS. Hasil penelitian ini menunjukkan bahwa semua dimensi dari SNS Brand Community Experience yaitu Information Experience, Entertainment Experience, Homophily Experience dan Relationship-based Experience memiliki pengaruh positif terhadap SNS Brand Community Commitment dengan pengaruh paling besar dari variabel Entertainment Experience. SNS Brand Community Commitment juga ditemukan memiliki pengaruh positif terhadap Brand Attitude dan Repurchase Intention. SNS Brand Community Commitment juga memediasi secara positif hubungan antara SNS Brand Community Experience (IE, EE, HE, RE) dengan Brand Attitude dan Repurchase Intention. Selebihnya, Brand Attitude juga memiliki pengaruh positif terhadap Repurchase Intention dan juga memediasi antara variabel SNS Brand Community Commitment dan Repurchase Intention.

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This study aims to determine the effect of Social Networking Site (SNS) Brand Community Experience and SNS Brand Community Commitment on Brand Attitude and Repurchase Intention in the context of BTS Twitter brand community. The samples used in this study are active members of the BTS brand community on Twitter who resided in Indonesia, aged 18-29 years and have purchased BTS official merchandise products within the last 3 months. The questionnaire utilized Google Forms platform and was spread online through Twitter. There was a total data from 419 respondents who were successfully collected in this study. The data collected was processed using Partial Least Square - Structural Equation Modeling (SEM) method with the SmartPLS software. The results of this study indicate that all dimensions of the SNS Brand Community Experience, namely Information Experience, Entertainment Experience, Homophily Experience and Relationship-based Experience, have a positive influence on SNS Brand Community Commitment with the greatest influence coming from the Entertainment Experience variable. SNS Brand Community Commitment was also found to have a positive influence on Brand Attitude and Repurchase Intention. Moreover, SNS Brand Community Commitment also positively mediates the relationship between SNS Brand Community Experience (IE, EE, HE, RE) with Brand Attitude and Repurchase Intention. Lastly, Brand Attitude also has a positive influence on Repurchase Intention and also mediates between SNS Brand Community Commitment and Repurchase Intention variables."

"Komunitas merek mengalami perkembangan, yang kemudian melahirkan komunitas merek online, dicirikan dengan penggunaan internet sebagai platformnya. Perkembangan ini tidak hanya bermanfaat bagi konsumen, tetapi juga bagi siapa saja yang aktif di pasar, salah satunya adalah meningkatnya loyalitas pelanggan. Tak hanya itu, keterlibatan pelanggan juga merupakan diskusi utama dalam komunitas merek online yang menggambarkan pengalaman interaktif konsumen, memiliki sifat iteratif yang dapat bertindak sebagai penyebab antecedent maupun akibat consequence. Oleh karena itu, penelitian ini bertujuan untuk membuktikan pengaruh komunitas merek online terhadap keterlibatan pelanggan, pengaruh keterlibatan pelanggan terhadap loyalitas merek, serta pengaruh mediasi loyalitas komunitas dalam pengaruh keterlibatan pelanggan terhadap loyalitas merek pada komunitas Mi Fans Indonesia. Penelitian dilakukan menggunakan pendekatan kuantitatif dengan mengaplikasikan SEM melalui AMOS. Hasilnya adalah komunitas merek online terbukti secara positif mempengaruhi keterlibatan pelanggan, keterlibatan pelanggan terbukti secara positif mempengaruhi loyalitas merek, dan adanya peran mediasi loyalitas komunitas dalam pengaruh keterlibatan pelanggan terhadap loyalitas merek pada komunitas Mi Fans Indonesia.

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Brand community is experiencing growth, which then develops into online brand community, characterized by the use of the Internet as its platform. This development is not only beneficial for consumers, but also for anyone who is active in the market, one of which is increasing customer loyalty. More than that, customer engagement is also a major discussion in the online brand community that describes the interactive experience of the consumer, that has iterative nature act as an antecedent or consequence. Therefore, this study aims to prove the influence of the online brand community on customer engagement, the influence of customer engagement on brand loyalty, and the role of community loyalty as mediation in the influence of customer engagement on brand loyalty in Mi Fans Indonesia community. This thesis is conducted using quantitative analysis by applying SEM through AMOS. The result is online brand community is proved to affect customer engagement positively, customer engagement is proved to affect brand loyalty positively, and there is mediation role of community loyalty in the influence of customer engagement on brand loyalty in Mi Fans Indonesia community."

"Dengan semakin berkembangnya teknologi dan internet, berdampak pada strategi pemasaran online pada brand fashion. Levi’s Indonesia melakukan promosi sekaligus membangun hubungan yang lebih langsung dengan konsumennya (keterikatan) melalui Instagram Levi’s Indonesia. Penelitian ini bertujuan untuk menganalisis pengaruh customer participation terhadap brand loyalty melalui customer-brand engagement pada konsumen brand Levi’s yang mengikuti Instagram Levi’s Indonesia. Metode penelitian ini menggunakan pendekatan kuantitatif melalui online questionnaire dengan menggunakan teknik purposive. Hasil penelitian menunjukkan adanya pengaruh signifikan positif yang terdapat dalam model struktural dengan efek mediasi parsial yang dihasilkan yaitu complementary. Penelitian ini merekomendasikan agar brand fashion Levi’s dapat mewadahi preferensi konsumen dalam berekspresi melalui produk yang ditawarkannya, menyediakan konten yang menarik di media sosialnya, menangani masukan konsumen dengan baik, membangun keterikatannya melalui kesan positif dan pelayanan yang telah dibangun, serta mengelola keterlibatan konsumen dalam halaman media sosial.

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The development of technology and internet, has impacted fashion brands on their online strategy marketing. Levi's Indonesia does promotions while at the same time building a more direct relationship with its consumers (engagement) through Instagram Levi's Indonesia. This study aims to analyze the influence of customer participation on brand loyalty through customer-brand engagement with Levi's brand consumers who follow Instagram Levi's Indonesia. This study method uses a quantitative approach by conducting a survey using a purposive technique. The study showed there are positive influences in the structural model with the resulting partial mediating effect namely complementary. This study recommends that the Levi's fashion brand can accommodate consumer preferences in expression through the products it offers, provide interesting content on its social media, handle consumer input well, build engagement through positive impressions and services that have been built, and manage consumer engagement on social media pages."