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"ABSTRAKCommuter Vending Machine (C-VIM) adalah jawaban dari PT. Kereta Commuter Jabodetabek (KCJ) terhadap meningkatnya kebutuhan atas transportasi kereta commuter line. Mesin ini hadir dan mulai menggantikan loket konvensional di stasiun. Implementasi mesin C-VIM bertujuan untuk memperkenalkan teknologi self-service kepada para pengguna jasa commuter line. Namun, hal ini menimbulkan permasalahan ketika pengguna tidak terbiasa menggunakan mesin C-VIM dan menimbulkan adanya antrean. Penelitian ini bertujuan untuk mengevaluasi user experience penggunaan mesin penjual tiket kereta commuter line. Evaluasi dilakukan dengan memberikan skenario task sesuai dengan fitur yang ditawarkan mesin C-VIM. Metode yang digunakan meliputi performance metrics, kuesioner System Usability Scale (SUS), dan kuesioner Questionnaire for User Interface Satisfaction (QUIS). Berdasarkan hasil penelitian, mesin C-VIM memiliki penilaian usability yang belum baik sehingga dilakukan redesain tampilan menggunakan metode Activity Relationship Chart (ARC). Hasil penelitian ini adalah penilaian user experience, rekomendasi, dan desain tampilan mesin C-VIM yang dapat meningkatkan usability pengguna

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ABSTRACTCommuter Vending Machine (C-VIM) is the answer from PT. Kereta Commuter Jabodetabek (KCJ) to the increase of commuter line train transportation needs. The machine come and starting to substitute the conventional ticket windows. The purpose of C-VIM implementation is to introduce self-service technology to the commuter line user. Instead this implementation causing problems when the user is not accustomed to using the machine. The intention of this research is to evaluate user experience after using commuter vending machine. The evaluation is done by giving task scenario according to the feature offered by the machine. Methods used in this research are usability performance metrics, System Usability Scale (SUS) questionnaire, and Questionnaire for User Interface Satisfaction. Results indicate that C-VIM has a relatively low usability score, so interface redesign was proposed using Activity Relationship Chart (ARC). The output of this research are user experience evaluation, reccomendation, and interface design to increase the user usability."

"ABSTRAKPeningkatan jumlah pengguna jasa kereta commuter line diikuti oleh inovasi pengadaan mesin penjual tiket yang menggantikan loket manual. Permasalahan muncul ketika 79% pengguna merasa kesulitan menggunakan mesin tiket. Tujuan penelitian ini adalah menghasilkan purwarupa mesin tiket yang memberikan kemudahan tampilan dan penggunaan. Pendekatan desain berbasis manusia (UCD Approach) digunakan untuk menghasilkan wireframe, mock-up, dan prototype. Responden yang dilibatkan berjumlah 20 orang dan dibagi dalam 2 kelompok sesuai dengan afinitas teknologinya. Data kebutuhan responden disusun menjadi wireframe tampilan dan fisik. Wireframe fisik disusun menjadi mock-up sesuai dengan antropometri Indonesia. Mock-up yang dihasilkan kemudian dibuat menjadi prototype 3 dimensi 1:1. Evaluasi postur tubuh menunjukkan beban kerja yang aman dan nyaman bagi pengguna. Usability testing menunjukkan matriks performa pengguna yang tinggi. Sehingga dapat diambil kesimpulan bahwa purwarupa mesin tiket yang dirancang telah memberikan kemudahan tampilan dan penggunaan.

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ABSTRACTAn increasing number of commuter line users followed by ticket vending machines inovation procurement that replace the manual counters. The problem arises when the 79% user felt difficult by using the vending machine. The purpose of this research is to produce a vending machine prototype that provide ease of display and usage. User-centered design approach (UCD Approach) was used to generate a wireframe, mock-up, and prototype. Twenty people were involved as respondents and divided into two groups in accordance with their technology proficiency. The data of respondent needs then translated into physical and display wireframe. The wireframe then translated into physical mock-up in accordance with Indonesian anthropometry. A 1:1 3-dimensional prototype then built to be evaluated. Posture evaluation index indicate the working posture is safe and convenient for all users. Usability testing shows a good performance matrix during the evaluation. So, it can be concluded that the prototype has provided an ease of display and usage."

"ABSTRAKKebijakan Pemerintah Kota untuk mengurangi kemacetan mendorong penggunaan moda transportasi publik seperti Commuter Line. Saat ini Commuter Line sudah menjadi bagian dari aktivitas sehari-hari masyarakat Jabodetabek, namun persepsi masyarakat tentang kualitas layanan masih sangat beragam. Hal tersebut mendorong PT. KAI Commuter Jabodetabek terus meningkatan kualitas jasa salah satunya dengan mengadopsi SST berupa mesin penjual tiket commuter otomatis C-VIM untuk meningkatkan efisiensi dan efektivitas dalam bertransaksi dan tentunya menarik minat masyarakat untuk beralih ke transportasi publik dalam rangka mendukung kebijakan Pemerintah Kota. Penelitian ini didesain untuk mengetahui penerimaan masyarakat pengguna jasa Commuter Line terhadap suatu teknologi baru dengan meneliti pengaruh kegelisahan anxiety , keramaian crowding , dan tekanan waktu time pressure terhadap niat untuk menggunakan kembali intention to use . Responden dalam penelitian ini berjumlah 160 penumpang commuter line Jabodetabek yang pernah menggunakan mesin penjual tiket commuter otomatis C-VIM . Sebuah model penelitian dengan 9 hipotesis diuji dengan metode Structural Equation Modeling SEM untuk mengetahui hubungan antara kegelisahan technology anxiety , keramaian perceived crowding , dan tekanan waktu perceived time pressure

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ABSTRACTThe Government rsquo s policy to reduce congestion has encouraged public rsquo s use of Commuter Line. Though Commuter Line has became a part of everyday activities for people lived in Jabodetabek, yet the society rsquo s perception of service quality is still vary. It encourages PT. KAI Commuter Jabodetabek to continue to improve its service quality by adopting an SST like commuter line ticket vending machine C VIM to somehow be able to increase the efficiency and effectiveness of transaction and of course, attracting public to actually shift to public transportation, to support the policy of the City Government. This study is designed to understand the acceptance of the commuter line users rsquo acceptance towards a new technology by investigating the influence of anxiety, crowding, and time pressure on their intention to use. The total amount of 158 passengers of commuter line Jabodetabek are involved in this research, those are passengers who have already experienced or used the commuter line ticket vending machine C VIM . This research contained 9 testable hypotheses and used the Structural Equation Modeling SEM method to analyze the relationship between technology anxiety, perceived crowding, and perceived time pressure. "

"Kemajuan teknologi memberikan dampak positif bagi kehidupan masyarakat. Hal tersebut ditunjukkan dengan beralihnya masyarakat kepada penggunaan aplikasi untuk kebutuhan sehari-hari termasuk kebutuhan pemesanan makanan cepat saji fastfood . Keadaan ini membuat perusahaan fastfood meningkatkan kualitas aplikasinya. User experience UX merupakan salah satu faktor utama yang menjadi prioritas pengguna. Penelitian ini bertujuan untuk mengevaluasi user experience penggunaan tiga aplikasi pemesanan fastfood KFC delivery, Hoka-Hoka Bento delivery, dan Domino's Pizza delivery sehingga diketahui faktor apa saja yang harus diperbaiki kedepannya. Evaluasi dilakukan dengan memberikan skenario task sesuai dengan fitur yang ditawarkan aplikasi pemesanan fastfood. Metode yang digunakan meliputi performance metrics, kuesioner Single Ease Question SEQ, kuesioner System Usability Scale SUS, kuesioner Questionnaire for User Interface Satisfaction QUIS, dan rekam data Electroencephalogram. Berdasarkan hasil penelitian, pada evaluasi per task KFC delivery unggul dalam fitur log in pemilihan alamat, dan pemilihan pemesanan menu, sedangkan pada fitur check out diungguli oleh Domino's Pizza delivery. Pada evaluasi secara keseluruhan aplikasi, KFC delivery unggul dari sisi time on task, ease of use, usability, dan satisfaction. Hoka-Hoka Bento delivery unggul dari sisi attractiveness. Sedangkan Domino's Pizza delivery unggul dari sisi efisiensi. Selain itu dibuat pula rekomendasi desain untuk aplikasi pemesanan fastfood. Hasil penelitian ini adalah penilaian user experience, rekomendasi, dan desain tampilan aplikasi pemesanan fastfood yang termasuk ke dalam kategori user friendly.

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Technology advancement impact people's lives positively. It it shown by the shifting of human preference on the usage of mobile application in daily needs. Moreover, it has also been used for fulfilling the needs of ordering fastfood. The phenomenon made fastfood company compete each other improving their mobile application quality. User experience UX is one of user priorities in considering a mobile application. This research objectives are evaluating user experience of three fastfood mobile apps delivery KFC delivery, Hoka Hoka Bento delivery, and Domino's Pizza delivery to figure out which UX dimensions needing advancement so that recommendation can be resulted. The evaluation is done by giving task scenario according to the feature offered by fastfood mobile apps delivery. Methods used in this research are usability performance metrics, Single Ease Question SEQ, System Usability Scale SUS questionnaire, Questionnaire for User Interface Satisfaction, and recording Electroencephalogram data.

Results indicate for the evaluation application per task, KFC delivery is great in log in, address selection, and the menu selection, whereas the check out surpassed by Domino's Pizza delivery. In the overall evaluation of applications, KFC delivery is great in time on task, ease of use, usability and satisfaction. Hoka Hoka Bento delivery is great in terms of attractiveness. While Domino's Pizza delivery is great in terms of efficiency. In addition there is also design recommendations for fastfood mobile apps. The output of this research are user experience evaluation, reccomendation, and interface design to increase the user usability."

"Perkembangan teknologi dalam hal konektivitas telah merubah aktivitas manusia dengan memungkinkan terjadinya transaksi jual ndash; beli secara online. Perubahan ini ditandai dengan signifikannya jumlah transaksi secara online dan transaksi jual beli kosmetik secara online menempati posisi ke-3 sebagai jenis transaksi online terbanyak di Indonesia. Hal tersebut membuat banyak pengusaha bisnis kosmetik beralih dalam bentuk online. Namun, persaingan ketat di Indonesia membuat situs B2C bidang kosmetik kalah bersaing dengan situs C2C. Pengunaan sebuah situs sangatlah terkait dengan user experience. Penelitian ini bertujuan untuk mengevaluasi user experience dari 2 situs B2C bidang kosmetik yaitu sephora.com dan sociolla.com serta situs C2C Shopee.com. Penelitian dilakukan dengan memberikan scenario Task sesuai dengan fitur yang ada. Metode yang digunakan meliputi performance metrics, kuesioner Single-Ease Question SEQ, Questionnaire for User Interface Satisfaction QUIS, Post Study System Usability Questionnaire PSSUQ, Retrospective Think Aloud RTA, dan Kano Model. Berdasarkan penelitian terdapat berbedaan yang signifikan antara situs C2C shopee.com dengan kedua situs B2C, sephora.com dan sociolla.com dalam time on Task, easy of use, usability, dan satisfaction. Dengan shopee.com lebih unggul dibandingkan dengan sephora.com dan sociolla.com. Selain itu, dibuat pula rekomendasi design untuk sephora.com dan sociolla.com

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The development of technology in connectivity has changed human activities by making online business transactions possible. This change is indicated by the significant increase of online transactions, and the online transaction in cosmetics takes the third place of all kinds of online transactions in Indonesia. This possibility has spurred many business people dealing in cosmetics to switch to online business. However, the tough competition in Indonesia has made the B2C sites suffer the loss in the competition to the C2C sites. The use of a site is closely related to user experience.

This research aims to evaluate the user experiences of two B2C sites, i.e. sephora.com and sociolla.com as well as the C2C site shopee.com. This research was done by giving a scenario Task in line with the available features. The methods used included performance metrics, Single Ease Question SEQ questionnaire, Questionnaire for User Interface Satisfaction QUIS, Post Study System Usability Questionnaire PSSUQ, Retrospective Think Aloud, and Kano Model.

Based on the research, there was significant differences between the C2C site shopee.com and the two B2C sites, sephora.com and sociolla.com in time on task, ease of use, usability, and satisfaction. It was found out that shopee.com was superior compared to sephora.com and sociolla.com. Other than that, a recommendation for the designs for sephora.com and sociolla.com, were provided."

"Masyarakat di sekitar Jakarta membutuhkan alat transportasi untuk mobilitas saat berangkat maupun pulang beraktivitas. Alternatif alat transportasi yang dapat memenuhi kebutuhan transportasi masyarakat adalah kereta api. PT Kereta Api Commuter Line Jabodetabek merupakan badan penyelenggara tunggal jasa angkutan kereta api di wilayah Jabodetabek perlu meningkatkan kualitas layanannya sebagai wujud pelayanan publik. Tujuan penulisan tesis ini adalah mengetahui persepsi dan harapan pengguna jasa PT Kereta Api Commuter Line Jabodetabek dari dimensi bukti fisik, reliabilitas, daya tanggap, jaminan kepastian dan empati dengan menggunakan metode servqual. Berdasarkan hasil penelitian disimpulkan bahwa kualitas pelayanan jasa Kereta Api Commuter Line Jabodetabek belum memenuhi harapan pengguna jasa sehingga perlu perbaikan pelayanan pada kelima dimensi terutama pada dimensi daya tanggap. Prioritas kebijakan yang perlu dilaksanakan yaitu penambahan frekuensi pemberangkatan kereta, ketepatan jadwal perjalanan serta perbaikan sikap petugas dalam melayani pengguna jasa agar lebih responsif terhadap keluhan, permasalahan pengguna jasa dan kemudahan dalam memperoleh informasi apabila terjadi gangguan dalam pemberangkatan kereta.

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People around Jakarta require transportation for mobility. Alternative transportation that can meet the needs of public transportation is train. PT Jabodetabek Railway Commuter as a single administrator`s railway services in Jabodetabek area needs to improve its service quality as a form of public service.

The aims of this research are to determine the consumers perceptions and expectations of Jabodetabek Railway Commuter Line`s services by dimensions of tangibality, reliability, responsiveness, assurance and empathy, using servqual method.

Based on the results of the study, we conclude that the services quality of Jabodetabek Railway Commuter Line has not met the consumer`s expectations so that it needs to improve the services on the five dimensions, especially in the dimension of responsiveness. Policy priorities that need to be implemented such as increase frequencies of train departure, improved accuracy of trip schedules,enhance officer attitudes to be more responsive to consumers complaints, and ease of obtaining information in case of an interruption in the train departure."

"Globalisasi telah mendekatkan masyarakat dengan dunia teknologi. Hal tersebut ditunjukkan dengan beralihnya masyarakat kepada penggunaan aplikasi untuk kebutuhan sehari-hari termasuk kebutuhan travel seperti reservasi tiket pesawat dan kamar hotel. Keadaan ini membuat agen travel online berlomba meningkatkan kualitas aplikasinya. User experience (UX) merupakan salah satu faktor utama yang menjadi prioritas pengguna. Tujuan dari penelitian ini adalah untuk mengevaluasi user experience dari dua aplikasi agen travel online teratas yaitu Traveloka dan Tiket.com untuk mengetahui faktor apa saja yang harus diperbaiki kedepannya. Terdapat delapan dimensi UX yang akan dievaluasi yaitu, efektivitas, efisiensi, ease of use, usability, understandability, learnability, satisfaction, dan attractiveness yang terbagi ke dalam dua pendekatan, task-oriented dan apps-oriented. Metode yang digunakan pada penelitian ini adalah performance measurement, kuesioner, think aloud dan eye tracking. Meskipun tidak ditemukan secara signifikan pada beberapa dimensi, didapatkan bahwa Tiket.com memiliki ketertinggalan dari segi efisiensi, efektivitas, sistem, dan desain tampilannya sehingga berpengaruh kepada usability secara keseluruhan, understandability, satisfaction, dan attractiveness. Traveloka memiliki ketertinggalan dari segi learnability.

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Globalization has driven human being and technology to become inseparable. It it shown by the shifting of human preference to the usage of mobile application as daily needs. Moreover, It has also been used for fullfilling travel necessaries, for instance, flight dan hotel booking. The phenomenon made online travel agents compete each other improving their mobile application quality. User experience (UX) is one of user priorities in considering a mobile application.

This research objectives are evaluating user experience of top two Online Travel Agent Mobile Application to figure out which UX dimensions needing advancement so that recommendation can be resulted. There are eight UX dimensions being used in this research such as effectivity, efficiency, ease of use, usability, understandability, learnability, satisfaction, and attractiveness that were divided into two research apporach which are task-oriented and app-oriented.

The methods of this research are performance measurement, questionnaire, think aloud and eye tracking. Although the survey results did not reveal significant differences in several UX dimensions, Tiket.com however has lack of effectivity, efficiency from their system and design so that it affect its overall usability, understandability, satisfaction, dan attractiveness. Meanwhile, Traveloka has only lack of learnbility."

"Globalisasi berperan besar dalam perubahan transparansi di masyarakat Indonesia, hal ini didukung dengan perkembangan pesat dari teknologi informasi komunikasi. Banyak sekali konsumen yang berpindah melakukan transaksi melalui e-commerce termasuk untuk barang fashion. Persaingan ketat antar e-commerce bidang fashion menyebabkan purchase intentions, yang sangat dipengaruhi oleh user experience (UX) menjadi parameter kesuksesan. Penelitian ini bertujuan untuk memperoleh elemen UX yang memiliki hubungan dengan purchase intentions dan mengevaluasi UX dari dua situs e-commerce bidang fashion yaitu zalora.co.id dan berrybenka.com. Penelitian dilakukan dengan menyebar kuesioner dan mengolah data nya dengan metode faktor analisis dan uji korelasi. Metode yang digunakan untuk evaluasi meliputi performance measurement, retrospective think aloud, dan kuesioner evaluasi. Berdasarkan hasil penelitian, meskipun tidak ditemukan secara signifikan pada beberapa elemen, Berrybenka memiliki ketertinggalan dari parameter time on task dan efficiency, serta dari 7 elemen UX yang memiliki hubungan dengan purchase intentions dibandingkan Zalora. Sedangkan, Zalora memiliki ketertinggalan dari parameter error.

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Globalization has big role towards transparency changing in Indonesian society, where this is driven by rapid development of information communication technology. This phenomenon is shown by the number of consumers who has shifted to doing transactions using e-commerce, this also applies for fashion goods. Intense competitions between fashion e-commerce has made purchase intentions, which is affected by user experience (UX) in becoming one of the success parameters.

This study aims to obtain UX elements which are correlated with purchase and to evaluate UX from two fashion e-commerce sites, which is zalora.co.id and berrybenka.com. This study is done by spreading questionnaires and process its data using factor analysis and correlation test. Methods that are used for evaluation involved performance measurement, retrospective think aloud, and evaluation questionnaires.

Although the survey results did not reveal significant differences in several elements, Berrybenka has lack of time on task and efficiency parameters, also of 7 UX elements which correlated with purchase intentions compared to Zalora. While Zalora has lack of error parameter."

"Transportasi umum merupakan salah satu sektor yang paling berdampak akibat pandemi COVID-19. Namun demikian, kebutuhan akan penggunaan transportasi umum untuk mobilitas sehari-hari masih tinggi sehingga hal tersebut merupakan suatu tantangan bagi penyedia jasa transportasi umum untuk menyediakan transportasi yang aman untuk digunakan saat pandemi seperti ini. KRL Commuter Line merupakan salah satu moda transportasi yang paling banyak digunakan oleh masyarakat. Tujuan dari penelitian ini yaitu untuk mengetahui gambaran upaya penyedia jasa transportasi umum dalam pengendalian dan pencegahan COVID-19 di transportasi umum di DKI Jakarta. Metode penelitian ini menggunakan gabungan dari penelitian kuantitatif dan kualitatif. Variabel yang diteliti yaitu pelaksanaan teknis (disinfeksi dan pembersihan lingkungan, pembersihan ventilasi, jaga jarak), aspek tenaga kerja, serta fasilitas dan penyebaran informasi pencegahan COVID-19. Data dan informasi yang digunakan berasal dari hasil wawancara serta observasi di stasiun-stasiun dan kereta. Penelitian ini dilakukan di kereta dan 16 stasiun jalur Bogor – Jakarta Kota yang berada di DKI Jakarta. Hasil penelitian menunjukkan bahwa pelaksanaan teknis sudah sesuai dengan panduan disinfeksi dari Kementerian Kesehatan dan Keputusan Menteri Kesehatan Nomor HK.01.07/MENKES/382/2020. Namun, pada aspek tenaga kerja masih ditemukan petugas yang tidak menggunakan sarung tangan saat melakukan pembersihan lingkungan. Pada ketersediaan fasilitas dan penyebaran informasi pencegahan COVID-19, masih ada beberapa komponen yang perlu ditingkatkan lagi seperti imbauan pencegahan COVID-19 melalui alat pengeras suara dan layar elektronik, penyediaan pos kesehatan sementara serta pengecekan suhu tubuh pada penumpang. Skor hasil observasi dalam pengendalian dan pencegahan COVID-19 tergolong baik, yaitu 73,20 dari 100 di stasiun serta 76,39 dari 100 pada kereta. Dapat disimpulkan bahwa KRL Commuter Line telah melakukan pencegahan dan pengendalian COVID-19 di stasiun dan di kereta dengan baik walaupun masih ada beberapa aspek yang dapat ditingkatkan lagi seperti aspek tenaga kerja serta fasilitas dan penyebaran informasi. Saran atau rekomendasi dari penelitian ini antara lain:  1) melakukan pemantauan penggunaan APD pada petugas kebersihan; 2) melakukan penyebaran informasi pencegahan COVID-19 melalui layar elektronik dan alat pengeras suara di stasiun; 3) menyediakan layar elektronik di kereta untuk penyebaran informasi pencegahan COVID-19; dan 4) tetap melakukan pengecekan suhu tubuh penumpang sebelum memasuki stasiun.      

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Public transportation is one of the most impacted sectors by COVID-19 pandemic. However, the need to use public transportation for daily mobility is still high, so it is a challenge for public transportation service providers to provide safe transportation during the pandemic. KRL Commuter Line is one of the most widely used modes of transportation by the community. The purpose of this study is to describe the efforts of public transportation service providers in controlling and preventing COVID-19 in public transportation in DKI Jakarta. The method used in this research is a combination of quantitative and qualitative research. The variables studied are technical implementation (environmental disinfection and cleaning, ventilation cleaning, physical distancing), labor aspects, as well as facilities and dissemination of information on COVID-19 prevention. The data and information used are derived from interviews and observations at the stations and train. This research was conducted in the train and 16 stations of the Bogor – Jakarta Kota line in DKI Jakarta. The result shows that the technical implementation are in accordance with disinfection guide issued by Minister of Health and the Decree of the Minister of Health Number HK.01.07/MENKES/382/2020. However, in the aspect of labor, there are officers who do not use gloves when cleaning the environment. Regarding the availability of facilities and the dissemination of information on COVID-19 prevention, there are several components that need to be further improved, such as encouragement to prevent the spread of COVID-19 through loudspeakers and electronic screens, temporary health posts and body temperature check on passengers. The observation score for control and prevention of COVID-19 is quite good: 73.20 out of 100 at the stations and 76.39 out of 100 in the train. It can be concluded that the prevention and control measures of COVID-19 at the station and in the train has been implemented well by KRL Commuter Line. However, there are several aspects that can be improved, such as aspects of labor and facilities and information dissemination. Based on this study results, there are some suggestions or recommendations that can be applied by KRL Commuter Line to ensure the safety of passengers and public transportation staffs. They are: 1) to monitor the use of PPE for cleaning staff; 2) to share information on COVID-19 prevention through electronic screens and loudspeakers at stations; 3) to provide electronic screens in the train for the dissemination of information on COVID-19 prevention; and 4) to always check passengers’ body temperature before entering the station."

"Penelitian ini membahas mengenai kualitas layanan pencegahan kekerasan seksual pada KRL Commuter Line berdasarkan sudut pandang pengguna di Jabodetabek. Penelitian ini bertujuan untuk menilai kualitas layanan Commuter Line berdasarkan metode Importance Performance Analysis yang membandingkan nilai kinerja dengan kepentingan layanan serta mengidentifikasi layanan apa yang dianggap penting sehingga perlu diperbaiki sebagai bentuk intervensi pemerintah guna mencegah terjadinya kekerasan seksual di KRL Commuter Line. Dalam merumuskan atribut layanan, penelitian ini menggunakan enam dimensi dari teori Inisiatif Pencegahan Kekerasan Seksual oleh Gekoski et al (2015) yaitu formal surveillance, natural surveillance, raising awareness, technology, women only transportation, dan other initiative. Teknik pengumpulan data yang digunakan dalam penelitian ini adalah mix method, yakni melalui survei dengan menyebarkan kuesioner secara online, wawancara mendalam, dan studi kepustakaan. Penyebaran kuesioner dilakukan melalui platform Google Form dengan menghasilkan sebanyak 134 responden. Hasil penelitian menunjukkan bahwa berdasarkan penilaian Importance Performance Analysis, secara keseluruhan tingkat kesesuaian pada 23 atribut layanan pencegahan kekerasan seksual di KRL Commuter Line di Jabodetabek adalah 80,27% yang berarti kualitas layanan sudah cukup baik. Terdapat 11 atribut layanan yang dianggap penting oleh pengguna yang pada diagram kartesius berada pada Kuadran I dan Kuadran II.

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This study discusses the quality of sexual violence prevention services on the KRL Commuter Line based on user perspectives in Jabodetabek. This study aims to assess service quality of sexual violence prevention services on the KRL Commuter Line based on the Importance Performance Analysis method which compares performance level with importance level and identifies what services are considered important so that they need to be improved as a form of government intervention to prevent sexual violence on the KRL Commuter Line. In formulating service attributes, this study uses six dimensions of the Sexual Violence Prevention Initiative theory by Gekoski et al (2015), namely formal surveillance, natural surveillance, raising awareness, technology, women only transportation, and other initiative. This research use mix method as data collection method, through surveys by distributing questionnaires online, in-depth interviews, and literature studies. The questionnaire was distributed through the Google Form platform with 134 respondents. The results showed that based on the Importance Performance Analysis assessment, the overall level of conformity to 23 attributes of sexual violence prevention services on the KRL Commuter Line in Jabodetabek is 80.27% which means the service quality is quite satisfactory. There are 11 service attributes that are considered important by users which on the kartesius diagram located in Quadrant I and Quadrant II."