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"Without a change manager the transition to a human performance intervention mindset will be inconsistent and desired results not achieved. This Infoline explores not only the key competencies of the change manger, but also details major steps in the change process from making the case for change, managing resistance, and getting commitment. The issue also provides tips on group dynamics, communication techniques, and the role of the facilitator to effect change."

"[ABSTRAKTesis ini bertujuan menguji secara empiris pada sebuah konteks spesifik yakni perusahaan transportasi terbesar di Indonesia, PT. Blue Bird, mengenai hubungan faktor-faktor dalam organizational change, yakni corporate culture, melalui dimensi adaptability dan involvement, faktor trust kepada atasan (middle manager) serta effective communication selama proses perubahan terjadi, terhadap individual readiness to change. Sebanyak 389 kuesioner telah disebar ke pengemudi taksi di perusahaan ini. Kuesioner yang diadopsi dari penelitian sebelumnya oleh Khan (2011) dan Harp (2011), berisikan 30 pertanyaan. Metode analisa data menggunakan teknik Multivariate Structural Equation Modelling (SEM) PLS. Untuk uji validitas dan reliabilitas penulis menggunakan SPSS 22. Hasil penelitian menunjukkan pengaruh beberapa variabel diatas tidak signifikan terhadap individual readiness to change.

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ABSTRACTThis thesis is aimed to test empirically in a specific context, a leading passenger transportation company in Indonesia, PT. Blue Bird, on the correlation between organizational factors such as corporate culture, through its dimensions (adaptability and involvement), trust in middle manager and effective communication during the change process, and individual readiness to change. There have been 389 questionnaire distributed to Blue bird drivers. This questionnaire, adopted from the previous research conducted by Khan (2011) and Harp (2011), consists of 30 questions. The data analysis use the Multivariate, Structural Equation Modelling (SEM) PLS. In term of the validity and reliability, author utilise SPSS 22. The output of the research shows that the influence of some variables mentioned above has no significant impact to the individual readiness to change.;This thesis is aimed to test empirically in a specific context, a leading passenger transportation company in Indonesia, PT. Blue Bird, on the correlation between organizational factors such as corporate culture, through its dimensions (adaptability and involvement), trust in middle manager and effective communication during the change process, and individual readiness to change. There have been 389 questionnaire distributed to Blue bird drivers. This questionnaire, adopted from the previous research conducted by Khan (2011) and Harp (2011), consists of 30 questions. The data analysis use the Multivariate, Structural Equation Modelling (SEM) PLS. In term of the validity and reliability, author utilise SPSS 22. The output of the research shows that the influence of some variables mentioned above has no significant impact to the individual readiness to change., This thesis is aimed to test empirically in a specific context, a leading passenger transportation company in Indonesia, PT. Blue Bird, on the correlation between organizational factors such as corporate culture, through its dimensions (adaptability and involvement), trust in middle manager and effective communication during the change process, and individual readiness to change. There have been 389 questionnaire distributed to Blue bird drivers. This questionnaire, adopted from the previous research conducted by Khan (2011) and Harp (2011), consists of 30 questions. The data analysis use the Multivariate, Structural Equation Modelling (SEM) PLS. In term of the validity and reliability, author utilise SPSS 22. The output of the research shows that the influence of some variables mentioned above has no significant impact to the individual readiness to change.]"

"While many supervisors know how to identify flaws in their employees’ performance, only the best managers truly know what it takes to fix the problem. A Manager’s Guide to Improving Workplace Performance offers a practical, step-by-step approach to guiding employees to excellence by analyzing their problem areas, developing creative solutions, and implementing change."

"Perubahan dinamika lingkungan pada suatu perusahaan baik dari sisi internal maupun eksternal membutuhkan tindakan yang mengintegrasikan manajemen stratejik dengan kepemimpinan. Sejauh mana seseorang dapat dipercaya menjadi pemimpin yang secara langsung dapat mempengaruhi lingkungan dan memiliki dampak substansial terhadap persepsi lingkungan dan rekasi terhadapnya. Peran pemimpin sebagai penghubung kedua sisi tersebut untuk mewakili kepentingan dari pandangan internal organisasi terhadap kepentingan dan pandangan kelompok luar serta mampu menyeimbangkan keduanya (boundary spanner). Pada sektor perbankan kompleksitas wewenang yang menjadi tanggungjawab pimpinan cabang dapat menimbulkan perilaku-perilaku yang tidak konsisten dan perannya semakin tidak terarah. Sebagai kepanjangan tangan dan membawa image dari perbankan, kantor cabang merupakan tempat terjadinya interaksi antara pegawai dengan nasabah. Aspek operasional dan marketing menjadi tugas pokok bagi branch manager untuk memadukan keduanya agar seimbang dan mencapai target yang telah ditetapkan oleh kantor pusat (headquarter). Menggunakan perspektif strategic leadership, melalui tipe kepemimpinan authentic leadership penelitian ini menyelidiki apakah terdapat pengaruh kepemimpinan otentik (authentic leadership) terhadap konflik peran (role conflict), ambiguitas peran (role ambiguity) dan kinerja tugas (task performance). Penelitian ini dilakukan di PT Bank Mandiri (Persero) Tbk, yang melibatkan 100 kepala cabang dari regional I hingga XII dengan model cabang yang berbeda. Penelitian ini menggunakan metode SEM, dengan tingkat respons lebih dari 66.7%. Hasil penelitian menunjukkan Authentic leadership memiliki pengaruh negatif terhadap tingkat role conflict dan role ambiguity namun dalam penelitian ini tidak berpengaruh secara signifikan. Sementara Authentic leadership memiliki terbukti memiliki pengaruh yang signifikan terhadap peningkatan task Performance. Serta role ambiguity memberikan pengaruh positif terhadap ketidakjelasan peran (role conflict). Penelitian ini memberikan keterbaruan, dimana peran kepemimpinan sebagai boundary spanner pada perusahaan perbankan yang besar memiliki tingkat konflik peran dan ambiguitas peran yang tidak begitu signifikan. Hal ini dikarenakan melalui pengembangan authentic leadership, pemimpin harus terbuka untuk beradaptasi terhadap lingkungan organisasi merupakan indikator terkuat dalam pencapaian kinerja.

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Changes in environmental dynamics in a company both internally and externally require actions that integrate strategic management with leadership. The extent to which a person can be trusted to be a leader who can directly influence the environment and have a substantial impact on environmental perceptions and reactions to them. The role of the leader as a liaison between the two sides is to represent the interests of the organization's internal views on the interests and views of the outside group and to be able to balance the two (boundary spanner).

In the banking sector, the complexity of the authority that is the responsibility of branch managers can lead to inconsistent behaviors and the role is increasingly undirected. As an arm and carry the image of the bank, the branch office is the place where interaction between employees and customers occurs. Operational and marketing aspects are the main tasks for branch managers to integrate the two to balance and achieve the targets set by the headquarter. Using the perspective of the leadership strategy, through the authentic leadership type this study investigated whether there was an influence of authentic leadership on role conflict, role ambiguity and task performance. These variables become a research material in the banking sector and have a relationship with banking performance.

This research was conducted at PT Bank Mandiri (Persero) Tbk, which involved 100 branch heads from regional I to XII with a branch model consisting of: Branch Offices (KC), Sub-Branch Offices (KCP) and Sub-Branch Offices of Business Partners (KCP MMU ). This research used the SEM method, with response rate of more than 66.7%. The results showed that authentic leadership has a negative effect on the role conflict and role ambiguity, but in this research hasn’t significant effect. While Authentic leadership has proven to have a significant effect on improving task performance and Role ambiguity has a positive influence on increasing role conflict. This study provides renewal, where the role of leadership as a boundary spanner in large banking companies has a level of role conflict and role ambiguity that is not too significant. Through the authentic leadership development with openness and willingness to adapt the organizational environment is the strongest indicator of performance achievement."

"Assessment of a performance interventions ultimate impact on the organization is a key metric. This issue provides a detailed look at the role of the evaluator in the HPI process and describes the skills and competencies of the role. An extensive evaluator competency assessment is included."