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"[This book provides a road-map to successful implementation of strategic outsourcing programmes, providing down-to-earth approaches to outsourcing decision making and programme management, based on a grass-roots understanding. This is a practitioner-focused book for business leaders and managers providing a holistic view of strategic outsourcing, covering the three essential pillars of success: risks, rewards and relationships. The author shows how business leaders can transform organisational business models, structures and mind-sets, taking the reader on a journey through the book's fifteen chapters, helping the reader truly grasp : the drivers for change as a result of globalisation and convergence and their impact on organisational strategies, how outsourcing can transform the various processes and functions of an organisation; the impact outsourcing is having on various industry vertical sectors, and, the eight foundations of successful strategic outsourcing programmes, which when combined with strategic decision-making knowledge, guarantees that organisations embarking on the strategic outsourcing journey, derive the transformational benefits they seek., This book provides a road-map to successful implementation of strategic outsourcing programmes, providing down-to-earth approaches to outsourcing decision making and programme management, based on a grass-roots understanding. This is a practitioner-focused book for business leaders and managers providing a holistic view of strategic outsourcing, covering the three essential pillars of success: risks, rewards and relationships. The author shows how business leaders can transform organisational business models, structures and mind-sets, taking the reader on a journey through the book's fifteen chapters, helping the reader truly grasp : the drivers for change as a result of globalisation and convergence and their impact on organisational strategies, how outsourcing can transform the various processes and functions of an organisation; the impact outsourcing is having on various industry vertical sectors, and, the eight foundations of successful strategic outsourcing programmes, which when combined with strategic decision-making knowledge, guarantees that organisations embarking on the strategic outsourcing journey, derive the transformational benefits they seek.]"

"The advancement of technology, such as data analytics and AI, has led to the birth of Industry 4.0, in which technology seems to be at the centre of development. However, as the COVID-19 pandemic created havoc, the entire world production chain was seriously affected, highlighting that machines alone, although fully connected and automated, cannot function without people.This book addresses contemporary issues and the impact of digital transformation on individuals, businesses and governments in Asia. As Asian nations are moving fast towards the digital economy, this edited collection offers new perspectives on understanding emerging business opportunities as well as the challenges faced. Chapters explore the variables that accelerate digital transformation, notably the COVID-19 pandemic, the rapid development of information and communication technology, AI, big data and affordable internet access, and their impact on business and society.With rich, empirical studies from leading researchers, this book will be a reference for academics and scholars across business disciplines, including information, technology and innovation management, organisational and strategic management, as well as those interested in industrial development."

"Perjalanan bisnis merupakan segmen pariwisata yang diproyeksikan akan terus meningkat dan memiliki kontribusi terhadap industri pariwisata yang cukup signifikan. Implementasi sistem informasi yang mendukung proses customer relationship management (CRM) dan transformasi digital proses penjualan dapat dilakukan untuk memastikan keberlangsungan segmen ini. Penelitian ini bertujuan untuk merancang proses bisnis penjualan segmen business-to-business (B2B) pada salah satu online travel agent (OTA) yang menginkorporasikan sistem informasi CRM dan merancang sistem informasi terintegrasi untuk pengumpulan dan pengelolaan data klien selama proses penjualan. System Development Lifecycle (SDLC) digunakan untuk menganalisis kebutuhan sistem pada proses penjualan segmen B2B dan merancang sistem informasi. Hasil dari perancangan didapatkan sistem informasi yang terdiri dari tiga sistem, yaitu sistem manajemen klien, sistem manajemen perjanjian, dan sistem manajemen pembayaran. Sistem informasi yang dirancang mengubah proses bisnis penjualan pada tahap Akuisisi dan On-boarding. Perubahan proses bisnis penjualan dan fitur sistem informasi yang dirancang mampu meningkatkan dan mempermudah penyimpanan dan pengelolaan data serta mengotomatisasi proses persetujuan dokumen.

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Business travel is a tourism segment that is projected to continue to increase and has a significant contribution to the tourism industry. The implementation of an information system that supports the customer relationship management (CRM) process and the digital transformation of the sales process can ensure the sustainability of business travel segment. This study aims to redesign the business-to-business (B2B) sales business process of an online travel agent (OTA) to incorporates a CRM information system and designs an integrated information system for the collection and management of client data during the sales process. The System Development Lifecycle (SDLC) is used to analyze system needs in the B2B sales process and design the information systems. The results of the design obtained an information system consisting of three systems, namely client management system, contract management system, and payment management system. The designed information system changes the sales business process at the Acquisition and On-boarding stages. The features of the designed information system and the changes in sales business processes are able to improve and facilitate data storage and management and automate the document approval process."