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Hasil Pencarian

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Raden Siti Nabila Widya Renjani
"[ ABSTRAK
Tujuan dari penelitian ini adalah untuk menelusuri nilai ekspektasi dan
kenyataan para konsumen online terhadap pengalaman saat belanja online.
Komunitas online telah menghadapi masalah dengan kepercayaan dan keamanan.
Hasilnya menjadikan konsumen tidak percaya untuk belanja online. Alat ukur
mengenai kualitas pelayanan telah digunakan untuk mengukur kesenjangan
antara nilai ekspektasi dan kenyataan para konsumen terhadap pengalaman saat
belanja online. Penelitian berdasarkan model SERVQUAL diuji kepada kelompok
penggemar belanja online di Melbourne untuk memahami aspek-aspek yang turut
berkontribusi terhadap kesenjangan diantara ekspektasi dan kenyataan para
konsumen. Singkat kata, konsumen online mencari keamanan dan jaminan
sebagai prioritas utama ketika mereka telibat dengan belanja online.
ABSTRACT The purpose of this paper is to explore the perceived and actual value of
online consumers towards online shopping experience. The problem the online
community has been dealing with was trust and security. The outcomes of those
actions were distrusts from consumers to shop online. A measurement of quality
service is used to measure the gaps between consumer?s perceived and actual
value towards online shopping experience. A research based on the SERVQUAL
model was conducted to a group of avid online consumers in Melbourne to
understand which aspect contributes the most to the gap of their expectations and
perceptions. In summary, online customers seeks security and assurance as the
top priority when engaging in online shopping experience, The purpose of this paper is to explore the perceived and actual value of
online consumers towards online shopping experience. The problem the online
community has been dealing with was trust and security. The outcomes of those
actions were distrusts from consumers to shop online. A measurement of quality
service is used to measure the gaps between consumer’s perceived and actual
value towards online shopping experience. A research based on the SERVQUAL
model was conducted to a group of avid online consumers in Melbourne to
understand which aspect contributes the most to the gap of their expectations and
perceptions. In summary, online customers seeks security and assurance as the
top priority when engaging in online shopping experience]"
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2015
MK-PDF
UI - Makalah dan Kertas Kerja  Universitas Indonesia Library
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Primadia Putra Amandza Syam
"Dikarenakan adanya perkembangan teknologi, angka dari pengguna internet di Indonesia telah meningkat secara dramatis. Saat ini jumlah pengguna belanja online di Indonesia mengalami peningkatan beserta peningkatan perilaku konsumen digital yang menikmati kegiatan belanja online ini bersamaan dengan pertumbuhan yang cepat dari perangkat yang tersambung dengan Internet membuat belanja online sebagai salah satu cara yang nyaman untuk melakukan sebuah transaksi. Tujuan dari penelitian ini tidak hanya focus kepada apa yang konsumen lakukan ketika menggunakan internet akan tetapi penelitian ini juga bertujuan untuk memahami alasan mengapa konsumen melakukan belanja online dan bagaimana cara mereka melakukannya. Penelitian ini dilakukan dengan cara menggunakan studi literature dan menggambungkannya dengan data dari survey yang dilakukan agar mendapatkan pemahaman yang lebih baik mengenai kebiasaan belanja online. Dengan adanya penelitian ini peneliti dapat mendapatkan pemahaman yang lebih baik mengenai kebiasaan belanja online di Jakarta terhadap belanja online sebagai sebuah alat transaksi yang baru.

Due to the development of technology the number of internet users has increasing dramatically. Nowadays the numbers of online shopping in Indonesia is increasing as well as the behavior of digital consumers who enjoy online shopping along with the rapid growth of connected device that make online shopping as a convenient way of transaction. The objective of this research is not only focusing on what consumers do on the internet but also understanding the reason why they do online shopping and how they do the online shopping by using study literature and combine it with survey data in order to get a better understanding about the Jakarta online consumer behavior. Through this research we can gain a better understanding about the behavior of Jakarta online consumer towards online shopping as the new way of transaction.
"
Depok: Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2014
MK-Pdf
UI - Makalah dan Kertas Kerja  Universitas Indonesia Library
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Kirana Maharani
"ABSTRAK
Penelitian ini menguji pengaruh faktor-faktor dari theory of planned behaviour seperti sikap, norma subyektif, kontrol perilaku yang dirasakan, serta faktor lain seperti keterlibatan ego, motif membalas dendam, dan motif untuk membantu restoran terhadap intensi seseorang untuk menulis ulasan online pada Zomato. Penelitian ini mengumpulkan 279 responden yang tinggal di Indonesia untuk mengisi kuesioner. Hasil penelitian ini menunjukkan bahwa sikap, motif membalas dendam, dan motif untuk membantu restoran tidak berpengaruh secara signifikan terhadap intensi konsumen untuk menulis ulasan online pada Zomato. Di sisi lain, norma subyektif, kontrol perilaku yang dirasakan, dan keterlibatan ego secara signifikan memengaruhi intensi konsumen untuk menulis ulasan online pada Zomato. Penelitian ini menerapkan model yang telah diajukan sebelumnya namun untuk kasus yang berbeda yaitu bukan pada suatu restoran melainkan pada suatu platform yang spesifik yakni Zomato.

ABSTRACT
This study examines the effect of the theory of planned behaviour factors such as attitudes, subjective norms, and perceived behavioral control, as well as other factors such as ego involvement, taking vengeance, and helping the restaurant toward consumers intention to write online review on Zomato. This study collected 279 respondents who lived in Indonesia to fill the questionnaire. The result of this research shows that attitude, taking vengeance, and helping the restaurant does not have significant effect on customers intention to write online review on Zomato. On the other hand, subjective norms, perceived behavioral control, and ego involvement does have significant effect on customers intention to write online review on Zomato. This research applied a proposed model for a different case, which is not for a specific restaurant, but for a specific platform."
2019
S-Pdf
UI - Skripsi Membership  Universitas Indonesia Library
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Shahnaz Nadiva
"[ABSTRAK
Penggunaan online shopping, khususnya di bidang fashion, sebagai salah satu
pemenuhan kebutuhan masyarakat Indonesia memiliki proses penerimaan yang
kompleks berdasarkan perilaku konsumen yang late adopters, risk averse, socially
oriented, dan impulsive buyers. Salah satu model behavior yang sesuai dengan
perilaku konsumen tersebut adalah Schwartz Motivational Value. Penelitian ini
dikhususkan pada responden yang pernah melakukan pembelian secara online di
Zalora selama tiga bulan terakhir dan diolah menggunakan metode Structural
Equation Modelling untuk memperoleh value apa saja yang mempengaruhi behavior
konsumen dalam mengadopsi online shopping, sehingga diketahui sejauh mana
konsumen menerima online shopping melalui framework technology adoption
lifecycle serta dapat memberikan rekomendasi terkait strategi marketing perusahaan
e-commerce. Hasil penelitian menunjukkan bahwa grup konsumen socially oriented
dan impulsive buyers yang secara signifikan memanfaatkan resources internet dalam
melakukan online shopping, namun pada saat yang sama grup konsumen socially
oriented merasakan ketidakyamanan dalam melakukan online shopping. Selain itu,
dengan adanya resources dalam melakukan online shopping tidak serta merta
membuat konsumen sering melakukan online shopping dan berdampak pada uang
yang dikeluarkan, akan tetapi adanya ketidaknyamanan justru berdampak signifikan
terhadap frekuensi online shopping yang dilakukan konsumen serta uang yang
dikeluarkan. Oleh karena itu, berdasarkan hasil penelitian ini dapat disimpulkan
bahwa konsumen Zalora berada pada tahap Early Majority dalam menerima Zalora
sebagai salah satu online shopping di Indonesia.
ABSTRACT
The usage of online shopping, especially in the field of fashion, as one of the needs
fulfillment for Indonesian community seems to have a complex adoption process
based on the nature of Indonesian?s consumer behavior, which are late adopters, risk
averse, socially oriented and impulsive buyers. One of the behavior model that
corresponds to this consumer behavior is Schwartz Motivational Value. This research
is devoted to the respondents who had made a purchase online in Zalora over the past
three months and the data is processed using Structural Equation Modeling to obtain
values that influence the behavior of consumers in adopting online shopping, how far
consumers receive online shopping technology through the framework of technology
adoption lifecycle based on the result, and also provide recommendations related to
the company's marketing strategy. The results show that consumer who tends to be
socially oriented and impulsive buyers significantly utilize internet resources in doing
online shopping, but at the same time socially oriented consumers feel inconvinience
in doing online shopping. Moreover, with the resources to do online shopping does
not necessarily mean that consumers often do online shopping and spent more money
on online shopping, but the inconvinience in online shopping is precisely a significant
impact on the frequency of consumer online shopping done and the money that is
spent on it. Therefore, based on these results we can conclude that Zalora consumers
are at the stage of the Early Majority in accepting Zalora as one of the online
shopping in Indonesia., The usage of online shopping, especially in the field of fashion, as one of the needs
fulfillment for Indonesian community seems to have a complex adoption process
based on the nature of Indonesian’s consumer behavior, which are late adopters, risk
averse, socially oriented and impulsive buyers. One of the behavior model that
corresponds to this consumer behavior is Schwartz Motivational Value. This research
is devoted to the respondents who had made a purchase online in Zalora over the past
three months and the data is processed using Structural Equation Modeling to obtain
values that influence the behavior of consumers in adopting online shopping, how far
consumers receive online shopping technology through the framework of technology
adoption lifecycle based on the result, and also provide recommendations related to
the company's marketing strategy. The results show that consumer who tends to be
socially oriented and impulsive buyers significantly utilize internet resources in doing
online shopping, but at the same time socially oriented consumers feel inconvinience
in doing online shopping. Moreover, with the resources to do online shopping does
not necessarily mean that consumers often do online shopping and spent more money
on online shopping, but the inconvinience in online shopping is precisely a significant
impact on the frequency of consumer online shopping done and the money that is
spent on it. Therefore, based on these results we can conclude that Zalora consumers
are at the stage of the Early Majority in accepting Zalora as one of the online
shopping in Indonesia.]"
Fakultas Teknik Universitas Indonesia, 2015
S62137
UI - Skripsi Membership  Universitas Indonesia Library
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Sheila Firda Annisarahma
"Penelitian ini bertujuan untuk mengetahui pengaruh hadirnya fitur belanja pada media sosial populer seperti Instagram Shopping dan TikTok Shop di Indonesia selama masa pandemi Covid-19 sebagai alternatif baru social commerce terhadap perilaku belanja impulsif dan kompulsif produk apparel. Dalam penelitian ini, peneliti mengkaji pengaruh media sosial, motivasi hedonis, kondisi berbelanja online selama pandemi Covid-19 serta peran iklim sosial komunitas pengikut social media influencer terhadap perilaku belanja impulsif dan kompulsif. Penelitian dilaksanakan menggunakan metode variance based Partial Least Square - Structural Equation Modelling (PLS-SEM) secara cross-sectional kepada 475 responden untuk menguji keterkaitan variabel Social Media Influence, Social Commerce, EWOM of Social Commerce, Hedonic (Happiness), Hedonic (Fun), Shopping in the Times of Covid-19, dan variabel moderasi Social Climate terhadap variabel dependen Impulsive Buying dan Compulsive Buying. Hasilnya, didapatkan bahwa Hedonic (Happiness) dan Shopping in the Times of Covid-19 memiliki hubungan signifikan positif terhadap perilaku Impulsive dan Compulsive buying. Hedonic (Fun) serta peran moderasi Social Climate berhubungan signifikan positif dengan Impulsive Buying. Sedangkan variabel lainnya tidak memiliki hubungan signifikan yang positif terhadap variabel Impulsive Buying dan Compulsive Buying.

This study aims to determine the effect of the presence of shopping features on popular social media namely Instagram Shopping and TikTok Shop in Indonesia during the Covid-19 pandemic as a new social commerce alternative which could affecting impulsive and compulsive shopping behavior for apparel products. In this study, the impact of social media, hedonic motivation, shopping in the times of Covid-19, and social climate of social media influencers community are observed towards impulsive and compulsive shopping behavior. The study used variance-based partial least squares structural equational modelling (PLS-SEM) on a cross-sectional study conducted on 475 respondents observing the association of several variables: Social Media Influence, Social Commerce, EWOM of Social Commerce, Hedonic (Happiness), Hedonic (Fun) variables, Shopping in the Times of Covid-19 and Social Climate as a moderating variable towards the Impulsive Buying and Compulsive Buying as the dependent variables. The study result show that Hedonic (Happiness) and Shopping in the Times of Covid-19 had a significant positive relationship to Impulsive and Compulsive buying behavior. Hedonic (Fun) and the moderating role of Social Climate had a significant positive relationship with Impulsive Buying. Whilst the other variables do not have a positive significant relationship to the Impulsive Buying and Compulsive Buying variables."
Depok: Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2022
S-pdf
UI - Skripsi Membership  Universitas Indonesia Library
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Nadiya Rawil
"Lingkungan media sosial yang mampu menyajikan berbagai informasi akan menjadi suatu hal yang memudahkan individu dalam menemukan hal yang mereka inginkan. Salah satunya dalam mengetahui informasi akan suatu produk. TikTok menyajikan berbagai jenis konten informatif yang berisi ulasan dari berbagai sudut pandang berdasarkan pengalaman yang dimiliki reviewer. Hal ini membantu konsumen dalam mengadopsi informasi yang didukung oleh kenyamanan, popularitas, kepercayaan, penghinaan melalui ulasan yang dibagikan. Ulasan konsumen pada platform TikTok menawarkan informasi yang beragam dengan jumlah informasi yang dapat membantu konsumen dalam mengevaluasi produk sebelum membeli. Penelitian ini menggunakan dual process theory dalam mengetahui persepsi konsumen dengan mediasi bantuan informasi (information helpfulness). Berdasarkan penelitian, ditemukan bahwa homofili sumber dan popularitas sumber mempengaruhi kemanfaatan informasi. Source Homophily memberikan pengaruh yang signifikan terhadap niat beli, pengaruhnya terhadap niat beli secara tidak langsung dimediasi oleh bantuan informasi. Pengambilan data dilakukan dengan metode purposive sampling menggunakan survei online kepada pengguna TikTok dengan umur 17-34 tahun. dikumpulkan sebanyak 200 responden yang kemudian diolah dan dianalisis menggunakan Partial Least Square-Structural Equation Method (PLS-SEM). Penelitian ini dapat membantu manajer merumuskan strategi perusahaan pemasaran yang menargetkan pengguna TikTok khususnya pada industri kecantikan.

A social media environment that is able to present a variety of information will be something that makes it easier for individuals to find what they want. One of them in knowing the information about a product. TikTok presents various types of informative content that contains reviews from various points of view based on the reviewer's experience. This helps consumers adopt information that is supported by convenience, popularity, trust,  designed through shared reviews. Consumer reviews on the TikTok platform offer information that varies with the amount of information that can help consumers evaluate products before buying. This study uses dual process theory in knowing consumer perceptions by mediating information usefulness. Based on the research, it was found that Source Homophily and Source popularity affect the usefulness of information. Source Homophily also has a significant effect on purchase intention, its influence on purchase intention is indirectly mediated by information assistance. Data collection was carried out using a purposive sampling method using an online survey of TikTok users aged 17-34 years. 200 respondents were collected which were then processed and analyzed using the Partial Least Square-Structural Equation Method (PLS-SEM). This research can help managers formulate a marketing company strategy targeting TikTok users especially in the beauty industry."
Depok: Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2023
S-pdf
UI - Skripsi Membership  Universitas Indonesia Library
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Dalila Putri Paramadani
"ABSTRAK
Penggunaan internet di Indonesia sudah semakin melesat terutama pada bidang e-commerce online shopping yang berhubungan dengan produk fashion. Produsen melihat penjualan secara online dapat menjadi peluang untuk meningkatkan suatu penjualan karena di zaman sekarang mempunyai toko offline dan online dapat memudahkan produsen untuk memasarkan produknya terutama di bidang fashion. Sebagai online shopping yang sudah cukup terkenal, Zalora Indonesia memiliki berbagai macam penawaran tetapi dalam melakukan pembelian online seorang konsumen juga memiliki banyak pertimbangan sebelum akhirnya memutuskan untuk membeli produk di Zalora Indonesia. Pertimbangan tersebut berdasarkan harga, pelayanan, fasilitas dan kualitas yang diberikan. Sebagai situs belanja online fashion yang terkenal Zalora Indonesia dapat memberikan pengalaman yang serupa dengan pembelian secara offline.

ABSTRACT
The use of internet in Indonesia has continuously increased in the field of e commerce online shopping mostly in the production of fashion. Producers sees a bigger opportunity in online business as nowadays having both online and offline business can increased sales mostly in the field of fashion. As one of the most popular online shopping website, Zalora Indonesia offers a lot of different key ideas to the consumer but in the process of purchasing product in online shop a consumer also have a lot of thought to put into before actually making the purchase. The factor of consideration are varies most of them are through price,service,facility and quality the shop offer. As a well known online shop,it is believed that Zalora Indonesia can give the same experience as an offline shop."
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2016
MK-pdf
UI - Makalah dan Kertas Kerja  Universitas Indonesia Library
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Mario Alexander
"Penelitian ini dilakukan untuk menggambarkan pengaruh dari environmental attitudes dari konsumen yang terdiri dari perasaan bertanggung jawab terhadap lingkungan, nilai terhadap lingkungan dan pengetahuan mengenai lingkungan terhadap persepsi dari iklan lingkungan dan persepsi dari produk ramah lingkungan. Persepsi yang dimiliki konsumen tersebut akan mengarahkan pada intensi pembelian terhadap mobil ramah lingkungan dengan harga terjangkau. Dalam penelitian ini menggunakan mobil ramah lingkungan dengan harga terjangkau sebagai objek penelitian. Dalam penelitian ini akan menunjukan intensi pembelian terhadap mobil ramah lingkungan dengan harga terjangkau yang dipengaruhi oleh environmental attitudes serta persepsi yang diterima konsumen dari iklan lingkungan serta produk ramah lingkungan.

This study conducted to describe the effects of consumers environmental attitude which consist of responsibility feeling towards environmental issue, environmental values and environmental knowledge on perception of environmental advertisement and environment-friendly product. Consumers perception will lead to intention to purchase low cost green car. This study will use low cost green car as research object. In this research will show consumers purchase intention on low cost green car which will influenced by environmental attitudes and consumers? perception on environmental advertisement and environment-friendly product.
"
Depok: Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2014
T-Pdf
UI - Tesis Membership  Universitas Indonesia Library
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Pocut Shafina Sufi Nirwana
"Artikel ini menganalisis teori Two Factor Theory pada iklan Lazada yang menggunakan repetisi jingle dengan slogan "Pengiriman Cepat, Gratis Ongkir". Penelitian ini dilakukan melalui metode kajian literatur untuk mengidentifikasi temuan yang menunjukkan adanya proses wear in dan wear out akibat repetisi jingle yang digunakan oleh Lazada sebagai elemen utama dalam komunikasi iklannya. Berdasarkan hasil studi, terlihat bahwa repetisi jingle dalam iklan ini melalui kedua proses wear in dan wear out. Jenis iklan yang mudah dipahami, karena berbentuk jingle ini membuatnya mudah diproses, sehingga wear in iklan ini dengan cepat meresap dalam masyarakat, tetapi juga mudah masuk dalam tahapan wear out. Artikel ini menyimpulkan bahwa efek repetisi, baik positif maupun negatif seperti yang dibahas dalam Two Factor Theory terjadi pada iklan Lazada ini karena munculnya komentar-komentar negatif terkait repetisi iklan yang dianggap berlebihan.

This article analyzes the Two Factor Theory theory in Lazada advertisements which use repetition of jingles with the tagline "Pengiriman Cepat, Gratis Ongkir". This research was conducted using a literature review method to identify findings that indicate a wear in and wear out process due to the repetition of jingles used by Lazada as the main element in its advertising communications. Based on the study results, it appears that the repetition of the jingle in this advertisement goes through both wear in and wear out processes. This type of advertisement is easy to understand, because it is in the form of a jingle, making it easy to process, so that the use of this advertisement quickly penetrates into society, but also easily enters the wear out stage. This article concludes that the repetition effect, both positive and negative as discussed in the Two Factor Theory, occurs in Lazada advertisements due to the emergence of negative comments regarding advertising repetition which is considered excessive.
"
Depok: Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2023
MK-pdf
UI - Makalah dan Kertas Kerja  Universitas Indonesia Library
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Hadisti Sabrina Herga
"Seiring perkembangan internet, ulasan online yang biasa dilakukan melalui blog kini dilakukan melalui media sosial Youtube. Hal ini telah menjadi suatu fenomena yang penting. Penelitian ini bertujuan untuk menganalisis pengaruh ulasan online di Youtube pada produk kosmetik Wardah yang diunggah oleh beauty vlogger Abel Cantika terhadap minat beli konsumen. Penelitian ini menggunakan pendekatan penelitian kuantitatif dengan teknik pengumpulan data melalui survei, menyebarkan kuesioner pada 100 responden sesuai dengan kriteria sampel. Teknik penarikan sampel yang digunakan yaitu non-probability sampling. Hasil penelitian menunjukkan bahwa ulasan online di Youtube pada produk kosmetik Wardah yang diunggah oleh Abel Cantika memiliki pengaruh terhadap minat beli konsumen.

Following evolution of the internet, online reviews are commonly done through blogs, now they have been doing through social media Youtube. This situation has become an important phenomenon. The objective of this research is to analyze the effect of online review Wardah cosmetic product on Youtube that has been posted by beauty vlogger Abel Cantika towards consumer purchase intention. This research uses quantitative approach with data collection techniques through surveys, distributing questionnaires to 100 respondents according to the sample criteria. The sampling techniques used is non probability sampling. The results show that online review Wardah cosmetic product on Youtube uploaded by Abel Cantika have an influence on consumer purchase intention."
Depok: Universitas Indonesia, 2017
S66907
UI - Skripsi Membership  Universitas Indonesia Library
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