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"Pusintek sebagai unit TIK Pusat di Kemenkeu, sesuai amanah arah pengembangan TIK Kemenkeu dalam mendukung integrasi TIK Kemenkeu dalam mewujudkan sistem informasi manajemen keuangan terpadu, bertanggung jawab dalam penyediaan dukungan TIK yang meliputi staf pendukung teknis dan Service Desk. Pusintek sudah memiliki aplikasi pengelolaan layanan TIK yang digunakan untuk mendokumentasikan laporan permintaan, laporan gangguan, dan laporan permintaan perubahan dalam sebuah sistem yang berbasiskan ITIL bernama aplikasi Sipelantik. Penerapan knowledge based untuk penyelesaian laporan incident belum optimal karena pegawai belum memanfaatkan sharing pengetahuan atau dokumen petunjuk teknis untuk penyelesaian incident pada aplikasi Sipelantik, selain itu pegawai kesulitan mencari pengetahuan yang telah ada. Tujuan penelitian ini adalah membuat rancangan KMS yang sesuai untuk Pusintek Kementerian Keuangan. Pendekatan dengan kontingensi menyediakan beberapa alternatif yang dapat diterapkan sesuai dengan karakteristik organisasi. Dengan begitu untuk mendapatkan solusi rancangan KMS yang sesuai dengan karakteristik Pusintek maka analisis yang diterapkan pada penelitian ini menggunakan analisis kontingensi dari Becerra-Fernandez dan Sabherwal. Penelitian ini menghasilkan rancangan KMS yang sesuai untuk Pusintek Kemenkeu, dimana proses KM yang dihasilkan adalah routines, socialization for knowledge sharing, exchange, dan externalization. Kebutuhan fungsionalitas sistem menghasilkan empat fitur utama untuk mendukung proses KM tersebut yaitu mengelola dokumen, forum diskusi, expert locator, dan wiki.

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Pusintek as a Centre ICT unit of the Ministry of Finance, according mandate directions of ICT development in supporting the integration of ICT of the Ministry of Finance in realizing an integrating financial management information system, is responsible for the provision of ICT support that includes technical support staff and Service Desk. Pusintek has already own ICT service management application that used to document the report requests, bug reports, and report change request for an ITIL based system called Sipelantik application. The application of knowledge based on the completion of incident report is not optimal because the employees do not take advantage of sharing knowledge or technical guidance documents for the completion of the Sipelantik incident, other than that of employees having trouble finding the knowledge that already exists. The purpose of this study is to design an appropriate KMS for Pusintek of the Ministry of Finance. Contingency approach presents several alternatives that can be applied in accordance with the characteristics of the organization. To obtain a design solution that is suitable with the KMS Pusintek characteristics the analysis in this study will be using contingency analysis of Becerra Fernandez and Sabherwal. The research resulted in the design of appropriate KMS for Pusintek of the Ministry of Finance, which is the process of KM generated routines, socialization for knowledge sharing, exchange, and externalization. System functionality produces four main features to support the KM processes which are manage documents, discussion forums, expert locator, and wiki."

"[Pusintek sebagai penyedia jasa layanan Teknologi Informasi dan Komunikasi (TIK) Kementerian Keuangan telah menyediakan 20 (dua puluh) jenis layanan TIK. Salah satu upaya yang dilakukan oleh Pusintek guna meningkatkan efektivitas dan efisiensi pelayanan TIK kepada pengguna adalah dengan menerapkan kerangka kerja Information Technology Infrastructure Library (ITIL) sebagai salah satu praktik terbaik manajemen layanan teknologi informasi (Cartlidge, 2007). Dalam mendukung pelaksanaan manajemen layanan TIK, Pusintek telah memiliki aplikasi Sistem Pengelolaan Layanan Teknologi Informasi dan Komunikasi (Sipelantik). Aplikasi Sipelantik merupakan otomatisasi dari proses bisnis manajemen layanan TIK khususnya pada area Service Support. Aplikasi Sipelantik mencakup beberapa proses bisnis penting seperti pencatatan laporan gangguan, permintaan layanan, dan pengelolaan Configuration Management Database. Dalam prakteknya, pengetahuan yang dapat dihasilkan pada proses bisnis ini memiliki cakupan yang cukup luas seperti komponen konfigurasi yang terdampak oleh adanya gangguan, solusi terkait penyelesaian penanganan gangguan, komponen konfigurasi apa saja yang saling berhubungan, dan sebagainya. Pengetahuan-pengetahuan tersebut tidak mudah untuk dicari atau dipelajari dari aplikasi Sipelantik, sehingga dibutuhkan sebuah model yang dapat menggambarkan dan menghubungkan pengetahuan-pengetahuan tersebut.Penelitian ini mengusulkan model representasi pengetahuan layanan TIK berbasis ontologi berdasarkan pengetahuan pada aplikasi Sipelantik. Model ontologi yang dibangun menggunakan perangkat lunak Protege dalam bentuk Web Ontology Language (OWL). OWL merupakan bahasa ontologi yang direkomendasikan oleh World Wide Web Consortium (W3C). Simple Protocol And RDF Query Language (SPARQL) dan Description Logic (DL) Query digunakan untuk mendapatkan informasi dan pengetahuan dari model OWL serta untuk memastikan hubungan antar konsep didefinisikan dengan benar. Reasoner plugin yaitu Pellet digunakan untuk memastikan konsistensi model ontologi yang dibangun. Hasil penelitian ini menghasilkan enam kelas pengetahuan (basis pengetahuan, pengelola layanan, permintaan layanan, penanganan gangguan, komponen konfigurasi, dan katalog layanan) beserta subkelasnya dan model ontologi yang dapat digunakan untuk berbagi dan penggunaan kembali pengetahuan terkait layanan TIK.;Pusintek as a provider of ICT services of the Ministry of Finance has provided 20 (twenty) types of ICT services. One of the efforts made by Pusintek in order to improve the effectiveness and efficiency of ICT services to users is to implement framework of Information Technology Infrastructure Library (ITIL) as one of the best pratices for information technology service management (Cartlidge, 2007). In supporting the implementation of ICT service management, Pusintek already have the application Sistem Pengelolaan Layanan Teknologi Informasi dan Komunikasi (Sipelantik). Application of Sipelantik is the automation of business process of ICT service management, especially in the area of Service Support. Application of Sipelantik covers several critical business processes such as recording the incident report, services request, and management of the Configuration Management Database. In practice, the knowledge that can be generated on this business process has broad enough coverage such as a component configurations affected by the incident, incident handling solutions related to the solution, whatever the configuration of the components used, and so on. They are not easy to find or learn the knowledges of the Sipelantik application, so it need a model that can describe and connect the knowledges.This study proposes a model of knowledge representation ontology-based ICT services based on existing knowledge on the Sipelantik application. The Ontology models are developed by software Protege in the form of Web Ontology Language (OWL). OWL is ontology language that is recommended by the World Wide Web Consortium (W3C). Simple Protocol And RDF Query Language (SPARQL) and Description Logic (DL) Query is used to obtain information and knowledge from OWL models and to ensure that the relationships between concepts properly defined. Reasoner Pellet plugin is used to ensure consistency of ontology models are built. The results of this research resulted in the six classes of knowledge (knowledge base, role, service request, incident handling, component configuration and service catalog) with their subclasses and a model of ontology that can be used to share dan reuse knowledge of ICT services.;Pusintek as a provider of ICT services of the Ministry of Finance has provided 20 (twenty) types of ICT services. One of the efforts made by Pusintek in order to improve the effectiveness and efficiency of ICT services to users is to implement framework of Information Technology Infrastructure Library (ITIL) as one of the best pratices for information technology service management (Cartlidge, 2007). In supporting the implementation of ICT service management, Pusintek already have the application Sistem Pengelolaan Layanan Teknologi Informasi dan Komunikasi (Sipelantik). Application of Sipelantik is the automation of business process of ICT service management, especially in the area of Service Support. Application of Sipelantik covers several critical business processes such as recording the incident report, services request, and management of the Configuration Management Database. In practice, the knowledge that can be generated on this business process has broad enough coverage such as a component configurations affected by the incident, incident handling solutions related to the solution, whatever the configuration of the components used, and so on. They are not easy to find or learn the knowledges of the Sipelantik application, so it need a model that can describe and connect the knowledges.This study proposes a model of knowledge representation ontology-based ICT services based on existing knowledge on the Sipelantik application. The Ontology models are developed by software Protege in the form of Web Ontology Language (OWL). OWL is ontology language that is recommended by the World Wide Web Consortium (W3C). Simple Protocol And RDF Query Language (SPARQL) and Description Logic (DL) Query is used to obtain information and knowledge from OWL models and to ensure that the relationships between concepts properly defined. Reasoner Pellet plugin is used to ensure consistency of ontology models are built. The results of this research resulted in the six classes of knowledge (knowledge base, role, service request, incident handling, component configuration and service catalog) with their subclasses and a model of ontology that can be used to share dan reuse knowledge of ICT services., Pusintek as a provider of ICT services of the Ministry of Finance has provided 20 (twenty) types of ICT services. One of the efforts made by Pusintek in order to improve the effectiveness and efficiency of ICT services to users is to implement framework of Information Technology Infrastructure Library (ITIL) as one of the best pratices for information technology service management (Cartlidge, 2007). In supporting the implementation of ICT service management, Pusintek already have the application Sistem Pengelolaan Layanan Teknologi Informasi dan Komunikasi (Sipelantik). Application of Sipelantik is the automation of business process of ICT service management, especially in the area of Service Support. Application of Sipelantik covers several critical business processes such as recording the incident report, services request, and management of the Configuration Management Database. In practice, the knowledge that can be generated on this business process has broad enough coverage such as a component configurations affected by the incident, incident handling solutions related to the solution, whatever the configuration of the components used, and so on. They are not easy to find or learn the knowledges of the Sipelantik application, so it need a model that can describe and connect the knowledges.This study proposes a model of knowledge representation ontology-based ICT services based on existing knowledge on the Sipelantik application. The Ontology models are developed by software Protege in the form of Web Ontology Language (OWL). OWL is ontology language that is recommended by the World Wide Web Consortium (W3C). Simple Protocol And RDF Query Language (SPARQL) and Description Logic (DL) Query is used to obtain information and knowledge from OWL models and to ensure that the relationships between concepts properly defined. Reasoner Pellet plugin is used to ensure consistency of ontology models are built. The results of this research resulted in the six classes of knowledge (knowledge base, role, service request, incident handling, component configuration and service catalog) with their subclasses and a model of ontology that can be used to share dan reuse knowledge of ICT services.]"

"ABSTRAKPenelitian ini bertujuan untuk memahami proses preservasi pengetahuan mengenai sistem pengelolaan koleksi dan layanan pada Perpustakaan Gedong Kirtya, usaha-usaha preservasi yang dilakukan oleh Perpustakaan Gedong Kirtya baik yang menyangkut preservasi fisik maupun preservasi pengetahuan lontar sebagai bagian dari kebudayaan Bali, dan kendala-kendala yang dihadapi oleh Perpustakaan Gedong Kirtya dalam rangka melakukan presevasi terhadap berbagai koleksi yang dimilikinya. Penelitian ini dilakukan dengan metode kualitatif yang dititikberatkan pada deskripsi serta interpretasi perilaku manusia dalam melakukan preservasi pengetahuan mengenai pengelolaan perpustakaan Gedong Kirtya. Hasil penelitian menunjukkan bahwa Perpustakaan Gedong Kirtya memiliki sistem preservasi pengetahuan secara internal yaitu transfer pengetahuan yang dilakukan antar pegawai, serta preservasi pengetahuan secara eksternal yang dilakukan dengan pihak luar Gedong Kirtya

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ABSTRACTThis study aims to understand the process of knowledge preservation on collection management systems and library services in Gedong Kirtya, preservation efforts undertaken by the Gedong Kirtya Library both concerning on physical and knowledge of lontar as part of Balinese culture, and the constraints faced by this library in order to perform preservation to its various collections. This research was conducted by using qualitative methods that focused on the description and interpretation of human behavior in conducting knowledge preservation concerning to Gedong Kirtya libarary management. The results show that Gedong Kirtya Library has knowledge preservation system that is internally performed by knowledge transfer among employees, as well as the preservation that is done externally with outside parties of Gedong Kirtya"

"Keberadaan manusia memperlihatkan suatu ketegangan diri dan krisis identitas. Manusia berusaha mencari jawaban atas hakekat dan makna keberadaannya sendiri. Ada fenomena paradoksal kehidupan manusia. Di satu pihak manusia berusaha memenuhi bdquo;kepentingan? dan bdquo;kecenderungan? diri melalui segala bdquo;prestasi? dan atribut artifisial yang diperoleh. Di lain pihak, pelbagai bentuk realisasi keberadaan ini menciptakan ketegangan eksistensial. Keberadaan eksistensial manusia memperlihatkan realitas dilematis. Manusia menjadi terasing dari diri sendiri self alienation ; terasing dengan sesama, bahkan jauh dari Tuhannya. Praktik relasional dengan yang lain menjadi sebuah bdquo;jalan buntu? dengan aneka problem dan ketegangan yang muncul tanpa penyelesaian. Manusia tidak lagi hidup menurut identitas eksistensialnya; ada krisis identitas relasional yang terjadi. Praktik hidup relasional tidak lagi menjadi jalan pemenuhan diri sebaliknya menjai bdquo;jalan buntu? dan problematis. Akibatnya, Manusia menjadi terasing dengan keberadaannya sendiri. Manusia kontemporer membutuhkan re-conscientia- kesadaran untuk kembali pada hakekat ontologi eksistensi manusia, jati diri manusia. Disertasi ini menggagas Trias Entitas sebagai bdquo;jalan baru? menuju manusia eksistensial atau citra keberadaan manusia ideal di tengah masyarakat melalui relasi dengan Tuhan, alama semesta dan sesama.

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Human existence shows a strain of self and identity crisis. Humans trying to find answers to the essence and meaning of its own existence. There is a paradoxical phenomenon of human life. On the one hand human is trying to meet the needs and the tendency through all the achievements and attributes artificially obtained. But on the other hand, all the results create existential tension. The existence of human show dilemma. Men became alienated both from themselves self alienation , from the other horizontally and vertically. The lives got blocked with various problems without any ways out. Contemporary humans are in need of re conscientia consciousness to get back on to the nature ontology of human existence. This dissertation initiated Trias Entitas as a 39 new path 39 towards the ideal of human existence as needed in his relationship with God, environment and creatures."

"Tesis ini adalah sebuah upaya eksplorasi potensi teori evolusi Darwin sebagai basis penjelasan kausal bagi fenomena sosial dan budaya. Upaya tersebut dicapai melalui analisa terhadap ontologi ilmu ekonomi. Ilmu ekonomi dipilih karena sampai saat ini ilmu ekonomi adalah satu-satunya cabang ilmu sosial yang dianggap memiliki derajat eksplanasi setingkat ilmu-ilmu eksak. Dari analisa tersebut, penulis berpendapat bahwa dua dimensi ilmu ekonomi, yakni asumsi homo economicus dan mekanisme pasar, memiliki kompatibilitas yang tinggi dengan prinsip teori evolusi Darwin mengenai keberlangsungan hidup (survivability) dan adaptasi. Jadi, penulis beranggapan bahwa tingginya derajat eksplanasi yang dihasilkan ilmu ekonomi semata-mata disebabkan adanya kesesuaian antara ontologi ilmu ekonomi dengan ontologi evolusi Darwinian. Sebagai kesimpulan, penulis beranggapan bahwa ilmu-ilmu sosial akan dapat memberikan eksplanasi yang lebih baik jika mengadopsi prinsip-prinsip teori evolusi Darwin sebagai paradigma utamanya.

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This graduate thesis is an attempt to explore the potentiality of Darwin's theory of evolution as the basic explanation of social and cultural phenomena. That main objective is realized through the means of analysis upon the ontology of economics, since economics is the only social science deemed equal to those of natural sciences. Upon analysis, it is apparent that the 'exactness' of economics explanations very much indebted to its ontological similarities with the ontology of Darwin's theory of evolution. The two main economics ontological assumptions, homo economicus and market mechanism, are very much alike with Darwin's two main ontological assumptions of evolution, survivability and adaptation. Consequentially, we can think of economics 'exactness' as a result of its ontological compatibility with Darwin's theory of evolution. As a conclusion, this thesis staunch to the hypothesis that humanities and social sciences can gain methodological status equivalent to economics only if they accept Darwin's theory of evolution as its very basic ontological assumption. "

"E-Learning content being a barrier for e-learning is no longer true on today's Internet. The current concerns are how to effectively annotate and organize the available content (both textual and non texrual) to facilitate effective sharing, reusability and customization. In this paper, we explain a component - oriented approach to organize content in an ontology. we also illustrate our-3tier e-learning content management architecture and relevant interfaces. We use a simple yet intuitive example to succussfully demonstrate the current working prototype which is capable of compiling personalized course materials. The e - learning system explainedt here used the said ontology."

"Penelitian ini bertujuan untuk (1) memetakan ilmu pengetahuan bidang ekonomi berdasarkan laporan penelitian dosen Universitas Jambi, dengan co-words dan co-classification, (2) mengetahui dan menjelaskan peta ilmu pengetahuan dari laporan penelitian dosen Fakultas Ekonomi Universitas Jambi berdasarkan co-classification dan co-words, dan (3) mengelompokan dokumen berdasarkan descriptor/kata kunci. Dalam penelitian ini Simple matching digunakan untuk mengukur similarity antar dokumen dan koefisien Jaccad digunakan untuk pemetaan dan pengelompokan dengan menggunakan metode complete linkage (furthes neighbor). Pemetaan dilakukan berdasarkan co-word dan co-classification.Dari 406 judul laporan penelitian dosen Fakultas Ekonomi Universitas Jambi yang diterbitkan tahun 1991 - 2000, ditarik sampel sebanyak 197 dokumen. Berdasarkan analisis co-words diperoleh 671 kata kunci atau dengan rata-rates. 3,39 kata kunci perlaporan penelitian. Kemudian dilakukan pengelompokan pada tahun 1991-1995, 1996-1998 dan 1999-2000 masing-masing 6 (enam) kelompok. Sedangkan berdasarkan co-classification dengan kriteria yang sama, dilakukan pengelompokan terhadap laporan penelitian dosen Fakultas Ekonomi Universitas Jambi tahun 1991-1995, 1996-1998 dan 1999-2000 masing-masing terbagi 5 (lima) kelompok.Berdasarkan analisis co-words, hasil pengelompokan laporan penelitian dosen Fakultas Ekonomi Universitas Jambi tahun 1991-1995 terdiri dari: Koperasi, Demografi, Tenaga Kerja, Keuangan, Ekonomi-Keadaan, dan Perdagangan. Pada tahun 1996-1998 terdiri dari: Koperasi, Tenaga Kerja, Industri, Ekonomi-Keadaan, Keuangan, dan Pendapatan. Kemudian tahun 1999-2000 terdiri dari: Ekonomi-Keadaan, Wanita Pekerja, Perdagangan, Tenaga Kerja, Pendapatan, dan Investasi.Berdasarkan analisis co-classification, hasil pengelompokan laporan penelitian dosen Fakultas Ekonomi Universitas Jambi tahun 1991-1995 terdiri dari: Keuangan, industri, Tenaga Kerja, Koperasi, Ekonomi-Keadaan. Pada tahun 1996-1998 terdiri dari: Industri, Tenaga Kerja (Pekerja Wanita), Koperasi, Investasi dan Ekonomi-Keadaan. Kemudian tahun 1999-2000 terdiri dari: Investasi, Produksi, keuangan dan perkembangan ekonomi.Visualization of Knowledge for Report of the Research Lecture of Economic Faculty of the Jambi University, 1991-2000Goal of this research is (1) To visualization of knowledge of economics be bases on report of research lecture of the Jambi University, with co-words and co-classification, (2) To know and explained map of knowledge for report research lecture of Economic Faculty of the Jambi University be based on co-classification and co-words, and (3) to cluster document be based on descriptor/co-words. For this research simple matching is measuring to similarity for documents and Jaccad coefficients is measuring to mapping and to clustering by method complete linkage (furthers neighbor). To mapping this document by co-words analysis and co-classification analysis.

For the 406 report of the lecture of the Jambi University for 1991-2000 have 197 documents for sample. Be based co-words analysis has 671 co-words or average 3,39 words for report. And than divisible 6 clusters all of periods: 1991-1995, 1996-1998 and 1999-2000 and for co-classification analysis and the same criteria, at 1991-1996, 1996-1998, and 1999-2000 has all 5 clusters.

Be based on co-words analysis, result of clustering reports of research lecture of Economic Faculty of the Jambi University at 1991-1999 consists of: corporation, demography, labor's, financial, economic, and trade. At the 1996-1998 consists: corporation, labors, industry, economics, financial, and income. And at the 1999-2000'' consists: economics, laborer of women, trade, and labor?s, income, and invests.

Be based on co-classification analysis, clustering of the report of research of lecture economy faculty of the Jambi University at 1991-1995, consists of: corporation, labor's, economy, industry and financial. At the 1996-1998 consists of: corporation, labors, small industry, economy, and income. And so on at 1999-2000t consists of: economy, labor's, invests, industry and taxation.

By co-words analysis, reports of research of Lecture of Economy Faculty of the Jambi University have 6 clusters, and co-classification analysis only 5 clusters. So, co-classification analysis more simple than co-words analysis."

"[ABSTRAKDirektorat Informasi Kepabeanan dan Cukai (DIKC) merupakan unit TIK pada Direktorat Jenderal Bea dan Cukai yang berkewajiban memberikan dukungan pelayanan publik yang optimal. Untuk memenuhi hal tersebut, setiap pegawai DIKC harus mendukung penuh dengan memanfaatkan pengetahuan yang dimiliki. Namun pengetahuan pegawai yang tidak merata serta pola mutasi yang diberlakukan di DIKC menyebabkan beberapa permasalahan yaitu kesenjangan kemampuan antara pegawai, hilangnya sumber daya TIK yang berpengalaman dan atau sebaliknya menghambat karir pegawai yang bersangkutan. Oleh sebab itu dibutuhkan sebuah solusi untuk menjaga kualitas pelayanan DIKC meskipun pegawai yang berkompeten dimutasi dan untuk menghindari ketergantungan DIKC kepada pegawai tertentu. Penelitian ini dirancang menggunakan metode fernandez untuk menilai faktor kontingensi organisasi, Organizational Culture Assesment Instrument (OCAI) untuk menilai budaya organisasi dan knowledge audit untuk mengidentifikasi pengetahuan organisasi. Penelitian ini bertujuan untuk menghasilkan rancangan model Knowledge Management System (KMS) yang optimal sehingga mendukung kegiatan knowledge management (KM) di DIKC. Hasil dari penelitian ini adalah prioritas proses KM yang akan diterapkan yaitu Combination, Internalization, Direction, Socialization for knowledge sharing, dan Exchange. Dari proses KM ini kemudian didapatkan fitur yang dikembangkan sebagai fitur KMS DIKC yaitu wiki, manajemen dokumen, forum diskusi, FAQ (Frequently Asked Question), dan e-learning.

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ABSTRACTDirectorate of Information for Customs and Excise (DIKC) is an ICT unit at the Directorate General of Customs and Excise which is responsible to provide optimal support for public services. To fulfill that, every employee of DIKC must support it by utilizing their knoweledge. However, the knowledge disparity among employees and the transfer patterns that are imposed in DIKC cause some problems, i.e. capability gap among employees, deficit of experienced ICT personnel or even impediment of employees? career. So we need a solution to maintain DIKC service quality although competent employees are transferred and to avoid dependence on certain employees in DIKC. The study was designed using Fernandez?s method to assess organizational contingency factors, organizational culture assessment instrument (OCAI) to assess the organizational culture and knowledge audit to identify organizational knowledge. This study aims at producing a model design of optimal Knowledge Management System (KMS) so as to support knowledge management (KM) activities in DIKC. The result of this research is a KM process priority to be applied, i.e. Combination, Internalization, Direction, Socialization for knowledge sharing, and Exchange. From this KM process, features are obtained to be developed as the KMS DIKC features, specifically wiki, document management, discussion forums, FAQ (Frequently Asked Questions), and e-learning., Directorate of Information for Customs and Excise (DIKC) is an ICT unit at the Directorate General of Customs and Excise which is responsible to provide optimal support for public services. To fulfill that, every employee of DIKC must support it by utilizing their knoweledge. However, the knowledge disparity among employees and the transfer patterns that are imposed in DIKC cause some problems, i.e. capability gap among employees, deficit of experienced ICT personnel or even impediment of employees’ career. So we need a solution to maintain DIKC service quality although competent employees are transferred and to avoid dependence on certain employees in DIKC. The study was designed using Fernandez’s method to assess organizational contingency factors, organizational culture assessment instrument (OCAI) to assess the organizational culture and knowledge audit to identify organizational knowledge. This study aims at producing a model design of optimal Knowledge Management System (KMS) so as to support knowledge management (KM) activities in DIKC. The result of this research is a KM process priority to be applied, i.e. Combination, Internalization, Direction, Socialization for knowledge sharing, and Exchange. From this KM process, features are obtained to be developed as the KMS DIKC features, specifically wiki, document management, discussion forums, FAQ (Frequently Asked Questions), and e-learning.]"