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"[ABSTRAKDalam rangka memberikan pelayanan publik yang sebaik - baiknya dan dalam rangkapenyempurnaan proses bisnis melalui optimalisasi penggunaan teknologi komunikasidan informasi, Kementerian Keuangan membuat sistem pembayaran penerimaaanNegara secara elektronik atau Modul Penerimaan Negara Generasi 2 ( disingkat MPNG2 ) atau yang lebih akrab disebut e-Billing System. Pembayaran Penerimaan negarayang terbesar adalah pembayaran pajak, Direktorat Jenderal pajak telahmenindaklanjuti dengan melakukan ujicoba pada tahun 2012 dan tahun 2014 telahresmi dapat dimanfaatkan untuk seluruh Wajib Pajak. Namun dalam perjalanannyahingga saat ini e-Billing System belum cukup populer dilihat dari jumlah Wajib Pajakyang menggunakannya. Penelitian ini bertujuan untuk menganalisis bagaimanapreferensi Wajib Pajak terhadap Sistem pembayaran secara elektronik ini dilihat darifaktor ? faktor yang mempengaruhi. Penelitian ini menggunakan analisis jalurStructural Equation Modelling dengan alat bantu perangkat lunak Lisrel versi 8.7.Hasil Pengujian menunjukkan preferensi Wajib Pajak untuk menggunakan e-billingsystem dipengaruhi secara langsung dan positif oleh kesukarelaan menggunakan dansikap penggunaan . Faktor lain seperti pengalaman menggunakan, kompleksitas,persepsi kegunaan tidak berpengaruh langsung, namun berpengaruh melalui factorlain, sedangkan persepsi resiko tidak berpengaruh terhadap preferensi Wajib Pajakuntuk menggunakan e-Billing System. Mayoritas responden menyatakan bahwa ebillingsystemdapat diterima sebagai alternative sistem pembayaran pajakyangbermanfaat.

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ABSTRACTIn order to provide excellent public service and improve business processes throughoptimization of information and communication technology, the Ministry of Financecreated an electronic receipt payment system, namely MPN G2 or more familiarlycalled e-Billing System. Indonesia?s major receipt of payment is state tax payment.As a result, Directorate General of Taxes has been following up this matter byconducting trials in 2012 and finally, the system can officially be used by alltaxpayers in 2014. But, seen from the number of its users, e-Billing System remainsunpopular to date. This research intends to analyze taxpayers? preference towardselectronic payment systems through its influencing factors. This research used pathanalysis in Structural Equation Modeling with Lisrel version 8.7 software. The resultsindicate that taxpayers? preference towards e-Billing System is directly and positivelyrelated to voluntariness to use and usage approach. Other factors such as usageexperience, complexity and perceived usefulness do not directly influence taxpayers?preference to use e-Billing System, but they affect through other factors. On the otherhand, perceived risk has no effect on taxpayers? preference in using e-Billing System.Most respondents acknowledged that e-Billing System is a valuable alternative to theregular tax payment system, In order to provide excellent public service and improve business processes throughoptimization of information and communication technology, the Ministry of Financecreated an electronic receipt payment system, namely MPN G2 or more familiarlycalled e-Billing System. Indonesia’s major receipt of payment is state tax payment.As a result, Directorate General of Taxes has been following up this matter byconducting trials in 2012 and finally, the system can officially be used by alltaxpayers in 2014. But, seen from the number of its users, e-Billing System remainsunpopular to date. This research intends to analyze taxpayers’ preference towardselectronic payment systems through its influencing factors. This research used pathanalysis in Structural Equation Modeling with Lisrel version 8.7 software. The resultsindicate that taxpayers’ preference towards e-Billing System is directly and positivelyrelated to voluntariness to use and usage approach. Other factors such as usageexperience, complexity and perceived usefulness do not directly influence taxpayers’preference to use e-Billing System, but they affect through other factors. On the otherhand, perceived risk has no effect on taxpayers’ preference in using e-Billing System.Most respondents acknowledged that e-Billing System is a valuable alternative to theregular tax payment system]"

"Beberapa indikator masih rendahnya tingkat kepatuhan wajib pajak di Indonesia seperti rendahnya rasio pajak, jumlah penduduk yang ber-NPWP dan kecilnya angka pengembalian SPT Tahunan tak Iepas dari rendahnya kualitas administrasi pajak dalam melayani dan mengawasi wajib pajak. Silvani (1992:290) tidak maksimalnya kinerja adminisirasi pajak untuk meningkatkan kualitas layanan dan pengawasan tersebut diantaranya ditandai dengan gejala kurangnya penggunaan informasi tentang faktor-faktor yang mempengaruhi kepatuhan wajib pajak sebagai langkah preventif dan amtisipasi. Informasi tentang faktor yang mempengaruhi kepatuhan wajib pajak akan memudahkan administrasi pajak untuk menetapkan perbedaan perlakuan baik bagi kelompok yang patuh atau belum patuh. Informasi yang memadai juga akan membantu proses formulasi strategi peningkatan kepatuhan. Osbome (2000:170) memandang bahwa wajib pajak adalah juga sebagai pelanggannya kantor pajak, hanya saja pelanggan disini bersifat unik karena berperan juga sebagai subyek kepatuhan. Bila administrasi pajak ingin mengetahui apa yang kurang dari kinerja Iayanan kepada pelanggannya maka wajib pajak menjadi sumber informasi umpan baliknya. Tujuan utama dan administrasi pajak adalah meraih kepatuhan sukarela. Berbagai cara telah dilakukan oieh pemerintah diantaranya dengan merubah Strategi pelayanan dan pengawasan berdasarkan tipe wajib pajak melaiui pembentukan unit Kantor Pelayanan Pajak Pratama atau Smaff Tax Offce (STO). STO menerapkan sistem administrasi modem yang ciri utamanya di bandingkan dengan model sebelumnya adalah adanya Account Representative (AR). Satu wajib pajak akan dilayani dan diawasi oleh seorang Account Representative untuk seluruh jenis pajak Namun pada kenyataannya setelah dilakukan modernisasi, dari indikator pencapaian target penerimaan STO Jakarta Sawah besar. Dua untuk tahun 2005 hanya meraih 61%, kendati demikian disisi lain tingkat kepatuhan penyampaian SPT tahunan dibanding tahun sebelumnya cukup menggembirakan khususnya untuk wajib pajak orang pribadi. Tingkat kepatuhan wajib pajak orang pribadi Iebih baik dari tahun sebelumnya sebesar 1.75% dan SPT PPh Badan turun relatif kecil sebesar 7%. Dari kedua indikator tersebut tetap memicu adanya kesan bahwa administrasi perpajakan modern di STO Jakarta Sawah Besar Dua tidak membawa dampak perubahan bagi peningkatan kepatuhan wajib pajak yang berarti tidak ada hubungan yang signifikan diantara keduanya. Kondisi tersebut sekaligus menurut Silvani menandakan bahwa seluruh faktor pendorong kepatuhan yang diaplikasikan melalui program pelayanan dan pengawasan oleh petugas pajak (Account Representadve) tidak penting (tidak memiliki arti) bagi wajib pajak. Hal inilah yang mendorong peneliti untuk mengangkat masalah hubungan sistem administrasi perpajakan dengan kepatuhan wajib pajak. Administrasi pajak yang efektif harus mampu melihat faktor mana yang menjadi hambatan (burden) dan kemudahan (oppurtunity) bagi wajib pajak. Banyak faktor pendorong kepatuhan wajib pajak namun tidak semua dalam kendali administrasi pajak. Memahami hambatan dan kemudahan kemudian menilai mana yang paling dominan akan meningkatkan fokus strategi selanjutnya (effort to increase and effort to increase effectiveness). Penelitian ini bersifat kuantitif dengan menggunakan data variabel terikat yaitu kepatuhan waib pajak (ketetapan waktu Iapor dan bayar) dan variabel bebas yaitu pola sikap wajib pajak terhadap program yang telah dijalankan oleh Account Representadve. Penelitian ini mencoba menjelaskan adanya hubungan penerapan sistem administrasi modern dengan tingkat kepatuhan wajib pajak yang berdomisili di kelurahan Pasar Baru di Kantor Pelayanan Pajak Pratama Jakarta Sawah Besar Dua dan mengetahui faktor-faktor penentu pendorong kepatuhan yang paling penting yang mempengaruhi wajib pajak dalam memenuhi kewajibannya. Dan penelitian ini diketahui bahwa ada hubungan penerapan administrasi modern dengan tingkat kepatuhan dan program pemberian instruksi yang jelas (clear instruction), mengingatkan batas waktu akhir pelaporan atau pembayaran (remind) dan pemberian informasi peraturan terbaru yang terkait dengan kegiatan wajib pajak (informing) merupakan faktor yang paling penting dan membedakan antara kelompok wajib pajak yang telah patuh, menjadi patuh dan belum patuh. Mengetahui sikap wajib terhadap program memudahkan administrasi pajak khususnya Kantor Pelayanan Pajak Pratama Jakarta Sawah Besar Dua menyusun usaha peningkatan efektifitas pelayanan dan pengawasan.

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Indonesia is still having face low tax compliance, low of tax ratio, less of citizen who are registered as tax payer and tax payer did not return tax report timely or absence. Tax administration has duties to delivery service quality and to monitor tax payer. Silvani (1992:290) many tax administration did not have well performance because cannot use encourage factors to influence tax payer act under the tax law. The appropriate informations provide significant measurement for tax administration to build preventif and anticipate programme. Tax administration most get suficient segmentation of tax payer in order to aplicate a different treatment for different group (comply or not comply) and become a fundamental fit to strategic process. Osborne (2000:170) has seen tax payer as client and a complier to tax obligations. If tax administration want to know about a degree of the quality service, administrator should ask to the tax payer and receive a feed back.The main objective of tax administration is to foster voluntary compliance. Many actions were created by the government, one of them is to changed the strategy of services and monitor programme by tax payer organization. Small tax office which build as a modern tax office has a significant and strategic contact person for tax paver. He or she was called as Account Representative. One tax payer has an Account Representative to serves and monitors for all tax obligation. In 2005 STO Sawah Besar Dua has just only 61% from the given target, as the bright sight personal income tax payer giving positive movement 1.75% more than last tax year. A positive from individual income tax is not followed by coorporate income tax payer, they are relatively less than last tax year (7%). Two unwanted indicators have build perception that modernization has no relation with tax compliance (Silvani). Without any sign of the positive relation, signal that tax administration (Account Representative) cannot delivery a quality programme has rise at once. Researcher has seen the unexpected situation is an interesting object to declare. The effective tax administration must has information about the burden and opportunity which could be a influence tax payer. Many factors surround a tax payer purpose in fitting a tax law but just a little under control by tax administration. The information of determinant factor is quite correct increasing a sharp strategy (effort to increase compliance and effort to increase effectiveness). The paper use a quantitative measurement, the dependent variable is counted from filling and payment timely, the other side independent variable is represented tax payer perception of quality services from STO Sawah Besar Dua.The research has two main objective, first to describe the significant relation between modern tax administration and the voluntary compliance and second to figure several determinant factors by tax payer categorically grouped in Pasar Baru District in STO Sawah Besar ua. Tax payer group divided into three different kind such as; who was complied, going to comply and perfectly not comply. There are three factors (programmes); clear instruction, remind and informing have strong related with tax payer perception by each group. Knowledge information of tax payer could be used to answer what the tax administration can do better to increase the effectiveness program in order to succeed tax compliance."

"Indonesian tax reform could increase and maintain self - budget for development, which is not depending to oil and gas sector. For this condition, this is the time to achieve tax implementation to improve the quality, such as increasing certainty and tax - compliance. One of these efforts, in income tax there is achieving in time limitation to adjust the estimated tax payment based on tax - audit. Compliance with the income tax requires affirmative actions from each taxpayer in certain condition, but in another side income tax is one of the instrument of public policy to distribute the costs of government.This adjustment for tax payment is the example of estimated tax which is not having strong administrative sanctions for establishing commitment between taxpayer and government to secure the revenue. In another conditions, this action face the fluctuated business, the need professionalism of tax audit, and poor accounting system from taxpayer that can bring to uncertain condition and can increase the incompliance.The goals of this thesis are showing if there is disparity condition before and after limitation to adjust the estimate tax payment from based on tax - audit, and analyzing the conditions which appear from application in Jakarta Cakung Dua administmtive tax office (KPP Jakarta Cakung Dua) to eliminate the negative sides of application and get the benefit for the revenue and compliance. The reasons to choose KPP Jakarta Cakung Dua are new ofice to improve tax revenue and having taxpayer population as usual.Research--operation is comparative study with chi - square method to know the disparity and proportional comparative as a qualitative analyzing dependent variables of compliance to describe the conditions. The methods to collect of data are literature study and collecting premier data in KPP Jakarta Cakung Dua.The summaries of this study are there is no disparity compliance before and after limitation, and there are some conditions which are influenced by this adjustment. These conditions are this action is influenced by business fluctuation, could increase formal compliance, and could apply effectively in the official counting of tax liability personal taxpayer.To establish the compliance in KPP Jakarta Cakung Dua, it must imply the efective tax - audit and audit other taxpayers to build the deterrent effect. And for the tax head - office, it must manage the systematic tax - audit managerial to give effectively and efficient result such as RGTF and extra effort which could boost tax revenue. And there is potential tax - revenue from the officiaI counting of tax liability personal taxpayer."

"Penelitian ini dilatarbelakangi oleh ketidakpatuhan yang dilakukan oleh PT X atas kewajiban perpajakannya sebagai Wajib Pajak di KPP PMA Tiga. Terdapat Account Representative (AR) sebagai pelaksana pengawasan kepatuhan Wajib Pajak, serta Kepala Seksi Pengawasan sebagai penanggungjawab pada pengawasan kepatuhan Wajib Pajak di KPP PMA Tiga. Setelah diberikan pengawasan oleh AR, PT X terindikasi tindak pidana di bidang perpajakan berupa penggelapan pajak. Oleh karena itu, tujuan dari penelitian ini adalah untuk menganalisis pengawasan kepatuhan Wajib Pajak atas kasus penggelapan pajak PT X, serta kendala yang dihadapi oleh KPP PMA Tiga. Metode penelitian dilakukan dengan menggunakan pendekatan kualitatif dan teknik analisis data kualitatif. Hasil yang diperoleh melalui wawancara dan studi literatur pada pihak yang terlibat menyatakan bahwa pengawasan kepatuhan WP di KPP PMA Tiga telah sesuai dengan SE-39 Tahun 2015, terdapat perbedaan dari penerapan SE-39 Tahun 2015 dengan SE-05 Tahun 2022 mengenai pengawasan kepatuhan Wajib Pajak, serta terdapat beberapa kendala yang dihadapi dalam melakukan pengawasan terhadap Wajib Pajak di KPP PMA Tiga. Kendala-kendala yang dihadapi dalam pengawasan kepatuhan PT X di KPP PMA Tiga, yaitu kurangnya waktu untuk mempelajari proses bisnis PT X, kurangnya fasilitas yang memadai, dan PT X yang tidak memberikan penjelasan. Hal yang harus dilakukan oleh KPP PMA Tiga dalam menghadapi kendala-kendala tersebut, yaitu mempelajari lebih dalam terkait dengan pedoman pengawasan kepatuhan WP yang sudah diperbaharui, serta memperkerjakan pihak ketiga untuk membantu pekerjaan Account Representative dalam melakukan pengawasan terhadap kepatuhan Wajib Pajak.

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This research is motivated by non-compliance by PT X on its tax obligations as a taxpayer at KPP PMA Tiga. There is an Account Representative (AR) as the implementer of taxpayer compliance supervision, as well as the Head of the Supervision Section as the person in charge of supervising taxpayer compliance at KPP PMA Tiga. After being given supervision by AR, PT X is indicated to be a criminal offense in the field of taxation in the form of tax evasion. Therefore, the purpose of this study is to analyze the supervision of taxpayer compliance in the PT X tax evasion case, as well as the obstacles faced by KPP PMA Tiga. The research method was conducted using a qualitative approach and qualitative data analysis techniques. The results obtained through interviews and literature studies on the parties involved state that the supervision of taxpayer compliance at KPP PMA Tiga is in accordance with SE-39 of 2015, there are differences from the application of SE-39 of 2015 with SE-05 of 2022 regarding the supervision of taxpayer compliance, and there are several obstacles faced in supervising taxpayers at KPP PMA Tiga. The obstacles faced in supervising PT X's compliance at KPP PMA Tiga are the lack of time to study PT X's business processes, the lack of adequate facilities, and PT X not providing explanations. Things that must be done by KPP PMA Tiga in dealing with these obstacles, namely studying more deeply related to the updated taxpayer compliance supervision guidelines, and hiring a third party to assist the Account Representative's work in supervising taxpayer compliance."

"Penelitian ini menganalisis tingkat kepatuhan Wajib Pajak Auditee KAP dan Non-Auditee KAP yang terdaftar di Kantor Pelayanan Pajak Pratama Jakarta Koja. Kepatuhan pajak diukur dari kepatuhan formal dengan data pelaporan SPT Tahunan 2012 dan 2013, serta kepatuhan material dengan data ketidakpatuhan penerbitan Faktur PPN Tahun 2012 dan 2013. Uji statistik kuantitatif Mann Whitney U Test menghasilkan secara formal Wajib Pajak Auditee KAP lebih patuh dengan nilai yang signifikan, sedangkan secara material lebih patuh dengan nilai yang tidak signifikan. Penelitian juga menganalisis faktor-faktor yang mempengaruhi kepatuhan Wajib Pajak Auditee KAP dan Non-Auditee KAP dengan metode kualitatif teknik wawancara langsung ke beberapa Wajib Pajak Auditee KAP dan Non-Auditee KAP serta praktisi perpajakan yang kompeten di bahasan kepatuhan pajak. Hasil penelitian menunjukkan kepatuhan pajak Wajib Pajak Auditee KAP lebih tinggi dari Wajib Pajak Non-Auditee KAP didominasi factor kebijakan/budaya perusahaan untuk patuh. Terakhir, penelitian juga menganalisis teknik-teknik pengawasan dan penggalian potensi pajak atas Wajib Pajak Auditee KAP dan Non-Auditee KAP dengan teknik wawancara ke beberapa Account Representative pada KPP Pratama Jakarta Koja dan KPP Madya Jakarta Utara. Hasil wawancara menunjukkan adanya teknik-teknik pengawasan dan penggalian potensi berbeda yang lebih efektif untuk kedua kelompok Wajib Pajak tersebut.

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This research analyzes tax compliance level of Public Accounting Firm’s Auditee and Un-Auditee Taxpayers that is registered in Small Tax Office of Jakarta Koja. Tax compliance is measured by formal compliance in tax return 2012 and 2013 reporting, and material compliance in uncompliance data related to the issuance of Value Added Tax Invoice in 2012 and 2013. The quantitative statistical test of Mann Whitney U Test results that Public Accounting Firm’s Auditee Taxpayers is more adherent formally with significant value but materially with not significant value. The research also analyzes both taxpayer groups compliance factors with qualitative methods of direct interview to some of both taxpayer groups and tax practitioners who are competent in this discussion. The results show that Public Accounting Firm’s Auditee Taxpayers compliance is higher than the other dominated by policy/corporate culture to comply. Finally, the study also analyzes the techniques of supervision and tax potential exploration on both taxpayer groups with interview techniques to some of Account Representative on Small Tax Office of Jakarta Koja and Middle Tax Office of North Jakarta. Interview results indicate the presence of surveillance techniques and different potential exploration is more effectively done by Account Representative."

"Mekanisme self-assessment memberikan keleluasaan kepada wajib pajak untuk menghitung dan melaporkan sendiri kewajiban perpajakannya, hal ini dapat dimanfaatkan oleh wajib pajak untuk mengantisipasi terjadinya pemeriksaan pajak ketika wajib pajak memiliki kondisi sebagaimana yang ditentukan dalam aturan perpajakan menjadi subjek pemeriksaan pajak. Penelitian ini mendalami pengaruh persepsi wajib pajak terhadap potensi terjadinya pemeriksaan pajak dengan memberikan pertanyaan skenario untuk mengetahui imbasnya kepada tindakan wajib pajak melakukan penghindaran pemeriksaan pajak. Menggunakan metode kualitatif, data diperoleh dengan menyebarkan kuisioner dan menjalankan analisis regresi logistik terhadap jawaban responden. Hasil penelitian menunjukkan secara empiris bahwa terdapat kaitan antara persepsi kompleksitas pajak, informasi pajak dan keadilan proses dan hasil pemeriksaan pajak di Indonesia dengan kecenderungan untuk menghindari pemeriksaan pajak oleh otoritas pajak. Penelitian ini juga menunjukkan bahwa sanksi pajak, biaya kepatuhan dan biaya sengketa pajak tidak memberikan pengaruh signifikan kepada tindakan wajib pajak menghindari pemeriksaan pajak. Hasil penelitian ini dapat dijadikan acuan dasar bagi penelitian sejenis mengingat belum banyak terdapat penelitian yang berfokus pada persepsi wajib pajak dalam kaitannya dengan pemeriksaan pajak.

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The self-assessment mechanism provides flexibility for taxpayers to calculate and report their own tax obligations, this can be utilized by taxpayers to anticipate the occurrence of a tax audit when the taxpayer has the conditions specified in the tax rules to become the subject of a tax audit. This study explores the effect of taxpayer perceptions on the potential for tax audits to occur by providing scenario questions to find out the impact on taxpayers' actions in avoiding tax audits. Using qualitative methods, data were obtained by distributing questionnaires and running logistic regression analysis of respondents' answers. The results of the study show empirically that there is a link between perceptions of tax complexity, tax information and fairness of the process and results of tax audits in Indonesia with the tendency to avoid tax audits by the tax authorities. This study also shows that tax deterrence sanctions, compliance costs and tax dispute costs do not have a significant effect on taxpayers' actions to avoid tax audits. The results of this study can be used as a basic reference for similar research considering that there are not many studies that focus on taxpayer perceptions in relation to tax audits."

"Perjalanan pelaksanaan reformasi perpajakan di Indonesia tidak hanya terjadi pada tahun 1985 tetapi juga dilanjutkan dengan reformasi perpajakan dalam bidang organisasi Direktorat Jenderal Pajak. Pada dasarnya reformasi administrasi perpajakan yang dilakukan oleh Direktorat Jenderal Pajak pada tahun 1985, 1994, 1997 dan 2000 ternyata belum mengubah struktur organisasi yang lebih ramping tetapi hanya melakukan penambahan seksi dan sub seksi. Kelemahan administrasi perpajakan tersebut disebabkan oleh belum optimalnya upaya reformasi administrasi yang dilakukan khususnya berkaitan dengan reformasi struktur, prosedur, strategi dan budaya sehingga reformasi administrasi yang dilakukan selama ini masih terfokus pada reformasi administrasi dari aspek reorganisasi dengan memperbesar struktur organisasi, memperbanyak jumlah pegawai dan memperbesar jalur prosedur. Untuk menindaklanjuti hal tersebut di atas, pada awal tahun 2002 Direktorat Jenderal Pajak membentuk Kantor Wilayah dan Kantor Pelayanan Pajak (KPP) Wajib Pajak Besar (Large Taxpayer Office) yang merupakan prototype Kantor Wilayah dan KPP yang modern di masa mendatang. Hal ini menjadi pokok permasalahan dalam penelitian yang dilakukan oleh penulis.Tujuan penelitian ini yaitu menjelaskan dan menguraikan peran sistem administrasi perpajakan modern pada Kantor Pelayanan Pajak Wajib Pajak Besar Satu dalam upaya meningkatkan kepatuhan Wajib Pajak. Metodologi penelitian yang digunakan dalam penulisan tesis ini adalah metode deskriptif analisis, dengan teknik pengumpulan data berupa studi kepustakaan dan studi lapangan. Analisis yang dilakukan bersifat analisis kualitatif dan kuantitatif. Dari analisis diketahui pada tahun 2004 telah ditetapkan 9 (sembilan) Wajib Pajak patuh yang berhak memperoleh pengembalian pajak melalui penerbitan Surat Keputusan Pengembalian Pendahuluan Kelebihan Pajak. SPPP Selesai yang telah dilaksanakan oleh KPP Wajib Pajak Besar Satu sebanyak 200 atau sebesar 61,7% dibandingkan dengan SPT yang masuk. Persentase SPPP yang terbit dengan SPPP yang selesai sebanyak 82,6% (200 berbanding 242). Hal ini cukup efektif mengingat penyelesaiannya sangat besar yaitu di atas 70%. Petugas Pemeriksa Pajak atau Fiscal dapat menyelesaikan maksimal 15 SPPP dalam satu tahunnya. Hal ini mengindikasikan bahwa setiap bulannya minimal setiap Petugas Pemeriksa Pajak dapat menyelesaikan 1 laporan hasil pemeriksaan pajak. Hasil tambahan penerimaan dari pemeriksaan terhadap kepatuhan Wajib Pajak KPP Wajib Pajak Besar Satu Tahun 2003 adalah sebesar 9,2% dibandingkan dengan total penerimaan pajak.Kesimpulan dari hasil penelitian ini adalah Pelaksanaan sistem administrasi perpajakan modern mempunyai keunggulan dan perbedaan yang sangat besar. Adanya pemisahan fungsi yang jelas antara fungsi pelayanan, pengawasan, pemeriksaan, keberatan dan pembinaan.Saran dalam penelitian ini adalah dengan adanya penyesuaian terhadap struktur dan fungsi organisasi pada KPP Wajib Pajak Besar Satu, peran sistem administrasi perpajakan modern perlu ditingkatkan lebih optimal tanpa melupakan aspek penegakan hukum disertai dengan peningkatan sumber daya pemeriksa baik dari segi kuantitas dan kualitas.

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Tax reform application period in Indonesia is not only held in 1985 but also continued by tax reform in organization section of tax directorate general. Basically, tax administration reform executed by Tax Directorate General in 1985, 1994, 1997 and 2000, in fact, it has not been changed to make simpler of organization structure but just adding sections and sub sections. Those tax administration weaknesses because of not optimizing effort of administration reform execution, especially relating to structure reform, procedure, strategy and culture, there for administration reform recently still focusing on administration reform from reorganization aspects and enlarging organization, structure, enlarging quantity of employees, and enlarging procedure line.

To follow the up at beginning of year 2002 tax directorate general formed district office tax service office (ISO) of large taxpayer office as prototype of modem district office and tax service office (TSO) in the future. It becomes a prime case in the research, which is being done by the author. The aim of research is explaining and analyzing the role of modern tax administration system at large taxpayer office one in the way of improving taxpayer compliance.

Research methodology used in writing the thesis is analysis descriptive method, by data collecting technique through bibliography study and field study. Analysis characteristics are qualitative and quantitative analysis.

From the analysis is known that in 2004, the LTD One has determined 9 golden Taxpayers who are given an exclusive right to claim tax refund without prior audit by the issuance of Decision Letter on Prepayment of Refund. Completed SPPP, which has done by large taxpayer office one, is 2000 or equal to 61,7% compared with in coming SPT. SPPP percentage issued with SPPP completed is 82,6% (200 compared with 242). It is quite effective reminding that is a very big finalization to reach above 70% tax audit officer or Fiscal could finish maximum 15 SPPP in each year. It identifies that each month of each tax audit office could finish minimum I report of tax audit result. Revenue additional result from auditing to tax payer compliance at large taxpayer office one in 2003 is 9,2% compared with total of tax revenue.

The summary of research is about implementing modem tax administration system has very big superiorities and differences. There are very clear function separations among service function, controlling, auditing, complaining and developing.

Suggestion in the research one by adjusting to structure and organization function to tax service office of large tax payer office one, role of modem taxpayer administration system need to improve more optimum without eliminating law. Upholding aspects as long with audit human resources improvement, withes at quantity and quality side."

"Skripsi ini bertujuan menganalisis bagaimana kepatuhan Wajib Pajak setelah adanya Amnesti Pajak ini. Penelitian ini menggunakan pendekatan kuantitatif dengan penyebaran kuesioner dan studi kepustakaan. Hasil penelitian menunjukkan bahwa Ada peningkatan kepatuhan pajak setelah terjadi Tax Amnesty ditinjau dari teori Motivational Posture di KPP Wajib Pajak Besar Empat. Dalam kelima dimensi yang dikaji melalui Motivational Posture menunjukkan bahwa Wajib Pajak di KPP Wajib Pajak Besar Empat memiliki kecenderungan untuk patuh setelah terjadinya Tax Amnesty. Dari hasil tersebut, Kepada otoritas pajak dapat melihat Motivational Posture sebagai cara dalam melihat kepatuhan pajak sesuai dengan dimensi-dimensi yang dijabarkan diatas.

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This Thesis aims to analyze Tax Compliance after the implementation of Tax Amnesty. This study used a quantitative approach with questionnaire collection and bibliography studies. The result of the Thesis showed that there are increase in Tax Compliance after the implementation of Tax Amnesty as viewed from Motivational Posture in Large Tax Office Number Four. In all of five dimensions that viewed from Motivational Posture, Taxpayer showed tendency to comply after the implementation of Tax Amnesty. From the results, Tax Authority can look Tax Compliance from Motivational Posture according to dimensions that already been explained.

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"The purpose of imprisonment for debt (gijzeling) against tax payer is to reduce the tax delinquent in general and big tax delinquent in special, beside that also to improve the tax obedience for tax payer, to improve the justice in tax collection and to conduct reward and punishment in the implementation of tax, consistently.In this research will be tested the influence of implementation of imprisonment for debt (gijzeling) and tax officer services to the obedience of tax payer at the tax office of South Jakarta, as well as collectively or partially.This research use the survey method, by distributing the questionary to the Tax Payer at the ten Tax Offices, Municipality of South Jakarta. Sample collecting method used is nonprobability sampling, that is incidental sampling technique collected data analysis with double regresion.Based on the data analysis collected it is found that there is positive effect and significant from variable of implementation of imprisonment for debt (gijzeling) and and tax officer services to the obedience of tax payer at the tax office of South Jakarta. In this case the implementation of imprisonment for debt (gijzeling) has more positive influence than tax officer services.Based on the above research result, it is recommended for the next research to test other variables which supposed influencing to the variables of tax payer obedience. Other variables to be tested among others: Directorate General of tax service procedure, application of information technology, tax tariff etc. Practice recommendation forDirectorate General of Tax, because both coeficien variables are not quite different, so that Tax Officer services need to be improved in order to increase the Tax Payer obedience.Meanwhile, the effort to increase the tax officer service can be done by showing the strong commitment in order to assist Tax Payer to comply with their liabilities, to meet their work target according to the work demand, to improve the competency in order to furnish the information needed by Tax Payer and work environment change at the Directorate General of Tax which arises the image of professional."

"Rendahnya tingkat kepatuhan pajak di Indonesia yang dapat dilihat dari tax ratio, menjadi masalah yang harus diatasi oleh pemerintah. Di tahun 2020, pemerintah Indonesia melalui DJP menggagas dan menerapkan kebijakan pre-populated tax return dalam pelaporan Pajak Pertambahan Nilai. Skripsi ini ditujukan untuk mengetahui bagaimana evaluasi dari penerapan kebijakan ini melalui tiga kriteria, yaitu tungkat kepatuhan, beban Wajib Pajak, dan efisiensi dengan menggunakan site penelitian yaitu KPP Wajib Pajak Besar Tiga. Selain itu, skripsi ini juga ditujukan untuk mengetahui penerapan kebijakan pre-populated tax return di Indonesia jika dibandingkan dengan negara lain. Penelitian ini menggunakan pendekatan kualitatif, metode pengumpulan data dilakukan melalui studi pustaka dan wawancara mendalam. Hasil evaluasi di KPP Wajib Pajak Besar Tiga dapat memperlihatkan kebijakan ini dapat memberikan manfaat terhadap tingkat kepatuhan pajak, dapat meringankan beban Wajib Pajak, dan dapat memberikan efisiensi terhadap biaya yang dikeluarkan KPP Wajib Pajak Besar Tiga. Jika dibandingkan dengan penerapannya di negara lain, masih terdapat banyak kekurangan yang harus diatasi oleh Indonesia melalui DJP agar penerapan kebijakan ini dapat berjalan dengan lebih baik lagi dan dapat memberikan manfaat dengan maksimal.

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The low level of tax compliance in Indonesia that can be seen the tax ratio is a problem that must be overcome by the government. In 2020, Indonesian government through the Directorate General of Taxes (DGT) initiates and implements pre-populated tax return policies for Value Added Tax return. This thesis is intended to find out how the evaluation results from the implementation of this policy through three criteria, namely the level of compliance, the burden of the taxpayer, and efficiency by using LTO 3 as the research site. In addition, this thesis is also intended to determine the implementation of the pre-populated tax return policy in Indonesia when compared to other countries. This study used a qualitative approach, data collection through literature studies and in-depth interviews. The results of the evaluation at LTO 3 can show that this policy can provide benefits to the level of tax compliance, can ease the burden of the Taxpayer, and can provide efficiency to the costs incurred by LTO 3. When compared with its implementation in other countries, there are still many shortcomings that must be overcome by the Indonesian government through the DGT so that the implementation of this policy can run better and can provide maximum benefits."