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"[ABSTRAKFenomena praktek manajemen SDM merupakan permasalahan penelitian yang menarik untuk dikaji terkait dengan kepuasan kerja anggota kepolisian, mengingat kepuasan kerja merupakan indikator efektivitas praktek manajemen SDM dalam organisasi. Kepuasan kerja anggota pada akhirnya akan berdampak terhadap mutu pelayanan yang dilakukan oleh anggota organisasi.Penelitian ini bertujuan untuk mengkaji hubungan antara praktek manajemen SDM dan kepuasan kerja anggota kepolisian. Dimensi praktek manajemen SDM mengacu kepada model penelitian yang dikembangkan oleh Wright (2003) yang mencakup dimensi rekrutmen dan seleksi, pelatihan dan pengembangan, kompensasi, pengembangan karir dan dimensi penilaian kinerja.Sampel penelitian ini sebanyak 375 anggota kepolisian yang diambil secara stratified random sampling yang terdiri dari kelompok Pamen, Pama dan Brigadir. Analisis penelitian ini menggunakan multiple regression analysis untuk mengkaji hubungan antara masing-masing dimensi praktek manajemen SDM dan kepuasan kerja anggota kepolisian. Penelitian menemukan hubungan yang signifikan antara dimensi rekrutmen dan seleksi, pengembangan karir, kompensasi, dan pendidikan dan latihan.Dimensi penilaian kinerja tidak mempunyai hubungan yang signifikan terhadap kepuasan kerja anggota kepolisian. Kontribusi ke empat dimensi praktek manajemen SDM sebesar 48.9% terhadap kepuasan kerja (p<0.000). Dengan demikian dapat disimpulkan bahwa makin profesional penerapan praktek manajemen SDM akan berdampak terhadap kepuasan kerja anggota kepolisian.

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ABSTRACTThe human resource practice in police organization care becoming a critical factor to the employee satisfaction. The fenomenon of human resource practices in this study include recruitment and selection, career development, compensation, training and development, and performance appraisals and how its implication to the police satisfactionThe purpose of this study is to examine the relationship between human resource practice and employee satisfaction. Dimension of human resource practices use the research model developed by Wright (2003) which include the dimension of recruitment and selection, career development, education and training, compensation and performance appraisals.The 375 police officer was selected based on stratified random sampling which include upper, middle and lower level of the police officers. This study employ multiple regression analysis to measure the relationship of each dimension of human resource practices to police officer satisfaction. The study found that there was the relationship between recruitment and selection, career development, compensation, and training and development. The dimension of performance appraisals was not signicantly related to police officer job satisfaction. The contribution of recruitment and selection, career development, compensation, and training development was 48.9% to the police officer job satisfaction (p< 0.000). It could be concluded that the professional the human practices in police organization the better impact to the police officer job satisfaction, The human resource practice in police organization care becoming a critical factor to the employee satisfaction. The fenomenon of human resource practices in this study include recruitment and selection, career development, compensation, training and development, and performance appraisals and how its implication to the police satisfactionThe purpose of this study is to examine the relationship between human resource practice and employee satisfaction. Dimension of human resource practices use the research model developed by Wright (2003) which include the dimension of recruitment and selection, career development, education and training, compensation and performance appraisals.The 375 police officer was selected based on stratified random sampling which include upper, middle and lower level of the police officers. This study employ multiple regression analysis to measure the relationship of each dimension of human resource practices to police officer satisfaction. The study found that there was the relationship between recruitment and selection, career development, compensation, and training and development. The dimension of performance appraisals was not signicantly related to police officer job satisfaction. The contribution of recruitment and selection, career development, compensation, and training development was 48.9% to the police officer job satisfaction (p< 0.000). It could be concluded that the professional the human practices in police organization the better impact to the police officer job satisfaction]"

"Salah satu cara untuk meningkatkan kepercayaan publik adalah memperbaikikinerja personel SDM untuk memberikan pelayanan dibidang SDM secaraprofesional dan berkualitas. Hal ini bergantung terhadap sikap dan perilakupersonel SDM yang dapat terbentuk dengan adanya kepuasan kerja. Kepuasan kerjamenurut beberapa peneliti dipengaruhi oleh praktik manajemen sumber dayamanusia, iklim organisasi, dan kepemimpinan pelayan yang berujung kepadapeningkatan kinerja dan produktivitas organisasi. Oleh karena itu, penelitian inibertujuan untuk mengkaji pengaruh praktik manajemen sumber daya manusia X1 ,iklim organisasi X2 , dan kepemimpinan pelayan X3 terhadap kepuasan kerja Y personel Bidang SDM Polda Metro Jaya. Untuk mengukur variabel X1,berdasarkan teori dari Nancy Quansah maka variabel X1 dibagi dalam 4 dimensiyang terdiri dari seleksi, rekrutmen, pengembangan karier, serta pendidikan danlatihan. Variabel X2 diukur dengan 6 dimensi Kanten Ulker, 2013 yang terdiridari reward, warmth, support-commitment, structure, risk-conflict, danorganization standard. Sedangkan untuk mengukur variabel X3, maka digunakan5 dimensi Barbuto Wheeler, 2006 yaitu altruistic calling, emotional healing,wisdom, persuasive mapping, dan organizational stewardship. Selanjutnya untukmengukur variabel Y, maka digunakan 3 dimensi terdiri dari instrinsik, ekstrinsik,dan kepuasan umum. Penelitian ini menggunakan pendekatan kuantitatif denganmetode survei. Jumlah sampel dalam penelitian ini sebanyak 215 orang terdiri daripegawai negeri sipil PNS dan anggota polisi yang berada pada Biro SDM PoldaMetro Jaya dan jajaran polres. Teknik analisis menggunakan structural equationmodel SEM untuk menganalisis pengaruh antar variabel secara kompleks. Hasilpenelitian menunjukkan bahwa variabel praktik manajemen sumber daya manusia,iklim organisasi, dan kepemimpinan pelayan memiliki pengaruh signifikanterhadap kepuasan kerja R2=0.5356, p

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One way to increase public trust is to improve the performance of human resourcepersonnel to provide services in the field of human resources in a professional andquality. This depends on the attitude and behavior of Human resource personnelthat can be formed with job satisfaction. Job satisfaction according to someresearchers related to the practice of human resource management, organizationalclimate, and servant leadership that led to increased performance and organizationalproductivity. Therefore, this research is to examine the effect of human resourcepractices X1 , organizational climate X2 , and servant leadership X3 toward theemployee's job satisfaction Y of Human Resources Development at Regional andDistricts Police Office in Jakarta. To measure the X1 variable, based on the theoryof Nancy Quansah, the variable X1 is divided into 4 dimensions consisting ofselection, recruitment, career development, and education and training. Variable X2is measured by six dimensions Kanten Ulker, 2013 consisting of reward,warmth, support commitment, structure, risk conflict, and organization standard.Meanwhile, to measure the X3 variable, five dimensions Barbuto Wheeler,2006 are altruistic calling, emotional healing, wisdom, persuasive mapping, andorganizational stewardship. Furthermore, to measure the variable Y, then used 3dimensions consists of intrinsic, extrinsic, and general satisfaction. This researchuses quantitative approach with survey method. The number of sample employedin this research were 215 consisting of civil servant and police within the regionaland district police office. The analysis of this research used Structural EquationModel SEM to examine the effect the complexities among independent variablesand employee's job satisfaction. The research indicated that human resourcepractices, servant leadership, and organizational climate has an significantrelationship with employee's job satisfaction R2 0.5356, p "

"ABSTRAKPenelitian ini bertujuan untuk mengkaji pengaruh gaya kepemimpinan, pelatihan, budaya organisasi terhadap kepuasan kerja anggota polisi di Polda Metro Jaya. Kepuasaan kerja merupakan salah satu indikator penting dari manajemen sumberdaya manusia di Polda Metro Jaya sebagai refleksi dan reaksi emosional anggota terhadap pekerjaannya. Penelitian ini melibatkan 164 sampel anggota polisi yang dipilih secara kluster random sampling dari beberapa fungsi organisasi. Hasil analisis menggunakan Structural Equation Model (SEM) ditemukan bahwa gaya kepemimpinan mempunyai pengaruh yang paling kuat terhadap budaya organisasi (r=0.646,p<0.05), dan pelatihan mempengaruhi kepuasan kerja secara langsung lebih kuat (r=0.537; p<0.05) dibandingkan pengaruh budaya organisasi terhadap kepuasan kerja (r=0.182; p<0.05). Gaya kepemimpinan mempengaruhi kepuasan kerja (r=0.344;p<0.05) dan pelatihan mempengaruhi budaya organisasi (r=0.275; p<0.05). Gaya kepemimpinan diperlukan untuk membentuk budaya organisasi yang dapat mendorong kepuasan kerja dan gaya kepemimpinan dapat secara langsung menciptakan kepuasan kerja anggota polisi. Pelatihan menjadi unsur yang di perlukan untuk menciptakan kepuasan kerja karena pengembangan profesi berkelanjutan menjadi bagian penting untuk kompetensi anggota polisi.

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ABSTRACTThis study was to investigate the effect of leadership styles, training and organizational culture towards the police job satisfaction at Polda Metro Jaya. Job satisfaction is one of critical indicators in human resources management practices at polda metro jaya as the reflection and emotional reaction to their work. This study involve 164 police officers selected as cluster random sampling from some functional units within the polda metro jaya. The analysis employ SEM and found that leadership styles significantly strong influence to organizational culture (r=0.646, p<0.05), and training has a strong direct influence to job satisfaction (r=0.537; p<0.05) compared to the effect of organizational culture to job satisfaction (r=0.182; p<0.05). Leadership style has a significant effect to job satisfaction (r=0.344; p<0.05) and training has a significant effect to organizational culture (r=0.275; p<0.05). The study conclude that leadership is needed to form the organizational culture that enable to improve job satisfaction and leadership also could directly create police job satisfaction. Training become the element needed to create job satisfaction because continuous profession development become important part of police competencies."

"Sumber daya manusia adalah sumber daya yang penting untuk memenangkan pangsa pasar dan bisnis yang berkelanjutan khususnya dalam industri yang berbasiskan jasa. Keluarnya karyawan dari perusahaan merupakan salah satu masalah yang penting dalam manajemen sumber daya manusia. Hal ini dapat menyebabkan banyak kerugian bagi perusahaan. Menemukan variabel yang mempengaruhi turnover intention akan menjadi pengetahuan yang berguna untuk manajemen perusahaan dalam mengurangi turnover rate. Penelitian sebelumnya secara konseptual membuktikan bahwa kepuasan kerja memiliki peran mediasi terhadap praktek sumber daya manusia dan turnover intention. Penelitian ini akan coba melakukan pembuktian empiris terhadap hal ini. Survei dilakukan dengan responden profesional IT dari 3 perusahaan IT consulting di Indonesia, 152 jawaban dikumpulkan dan di proses. Hasil dari penelitian menunjukkan bahwa kepuasan kerja memediasi secara penuh hubungan antara praktek sumber daya manusia dengan turnover intention. Analisis lebih lanjut dengan melihat dimensi dari tiap variabel menemukan bahwa dimensi communication dan coworkers memediasi penuh hubungan antara performance management dan turnover intention.

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Human resource is a substantial resource in winning the market share and in having a sustainable business especially in a service based industry. One of the important issue in human resources management is employee?s turnover. It can cause a lot of damage for the company. Finding the right variable that affect turnover intention among the employees will be a useful knowledge for management to minimize the turnover rate. Past conceptual study proved that job satisfaction has a mediating role on HR practices and turnover intention. Current study will test this argument empirically. The survey was conducted among IT professional in three selected IT consulting companies in Indonesia, 152 feedbacks were obtained and processed. The result showed that job satisfaction fully mediated the relationship between HR practices and turnover intention. Further analysis into the dimension level found that communication and coworkers dimensions fully mediate the relationship between performance appraisal and turnover intention."

"ABSTRAKTesis ini membahas hubungan antara praktik-praktik manajemen sumber dayamanusia dengan kualitas pelayanan account representative dengan kepuasan kerjasebagai mediator di KPP di KANWIL DJP wajib pajak besar. Penelitian iniadalah penelitian kuantitatif dengan desain survey dengan menggunakan kuisionerpenelitian. Hasil penelitian ini menunjukkan bahwa kepuasan kerja memediasipengaruh praktik-praktik manajemen SDM terhadap kualitas pelayanan. HasilPenelitian ini menyarankan manajemen KPP pada khususnya dan manajemenDJP pada umumnya dalam mengembangkan atau menjalankan praktik-praktikSDM perlu memperhatikan variabel evaluasi kinerja; dari segi kepuasan kerjamanajemen DJP diharapkan dapat membuat suatu kebijakan yang memperhatikanjaminan kehidupan dimasa yang akan datang baik dari segi material maupun nonmaterial, misalnya dalam bentuk tunjangan kepindahan keluarga dan pendapatandi masa pensiun yang tidak jauh perbedaannya dengan pendapatan pada masaaktif bekerja; manajemen terutama kepala seksi yang membawahi para accountrepresentative harus dapat menciptakan mood yang positif yang mempengaruhikualitas pelayanan.

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ABSTRACTThis thesis examines the influence of practices of human resources managementon quality of service of account representatives with job satisfaction as a mediatorat KPP in KANWIL DJP Wajib Pajak Besar. This research is a quantitativeresearch design using a questionnaire survey approach. The Results of regresionanalysis show that job satisfaction mediates the influence of human resourcesmangement practices on service quality. The results of this study also suggestKPP management in particular and DJP management in general need to considervariable performance evaluation in developing or running HRM practices; interms of job satisfaction DJP management is expected to develop a life assurancepolicy in the future both in terms of material and non-material, for example in theform of relocation allowance and income after retirement is not much differencewith revenues during active work; management especially section chief in chargeof the account representative should be able to create positive mood whichinfluences the quality of service."

"Penelitian ini bertujuan untuk mengkaji pengaruh praktek-praktekmanajemen sumber daya manusia human resource practice , motivasi kerja jobmotivation dan budaya organisasi organizational culture terhadap kepuasan kerjapara Kapolsek dan Wakapolsek di wilayah hukum Polda Metro Jaya. Metodesampling yang digunakan dalam penelitian ini adalah sampling jenuh saturatedsampling . Jumlah sampel dalam penelitian ini sebanyak 184 orang yang terdiri dariKapolsek dan Wakapolsek di wilayah hukum Polda Metro Jaya. Teknik analisis menggunakan structural equation model SEM untukmenganalisis pengaruh antar variabel secara kompleks. SEM merupakan teknikanalisis multivariat generasi kedua yang menggabungkan antara faktor analisis dananalisis jalur. Hasil penelitian menunjukkan bahwa variabel praktek-praktek manajemensumber daya manusia, budaya organisasi dan motivasi kerja memiliki pengaruhsignifikan terhadap kepuasan kerja R2=0. 950, p

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This research is to examine the effect of human resource pratices, jobmotivation, and organizational culture toward the Kapolsek and Wakapolsek jobsatisfaction at Regional Police Office in Jakarta Polda Metro Jaya . Samplingmethod is saturated sampling. The number of sample employed in this researchwere 184 consisting of Kapolsek and Wakapolsek within the regional police office. The analysis of this research used Structural Equation Model SEM to examine theeffect the complexities among independent variables and employee rsquo s jobsatisfaction. The research indicated that human resource practices, job motivation, andorganizational culture has an significant relationship with employee rsquo s jobsatisfaction R2 0. 950, p"

"ABSTRAKTesis ini membahas tentang sumber daya manusia humas Polri dari sudut pandangilmu komunikasi, hubungan masyarakat, dan manajemen sumber daya manusia.Humas Polri merupakan fungsi pendukung yang memiliki peran sangat strategisdalam mewujudkan kepercayaan masyarakat dan membangun citra positif Polri.Penelitian ini menggunakan pendekatan kualitatif yang bersifat deskriptif analitis.Hasil penelitian menyimpulkan bahwa rekrutmen, seleksi, dan penempatanpersonel humas Polri belum mampu memenuhi kebutuhan personel yang memilikikemampuan kehumasan baik konseptual maupun operasional. Program pelatihandan pengembangan secara kualitas dan kuantitas juga belum mampumeningkatkan kemampuan personel humas Polri. Untuk itu disarankan untukmeningkatkan proses rekrutmen, seleksi dan penempatan serta pelatihan danpengembangan guna membangun sumber daya manusia humas Polri yangprofesional.

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ABSTRACTThis thesis studied about the human resources of the police public relations fromthe perspective of communication, public relations, and human resourcemanagement. Police Public Relations as a supporting function has a strategic rolein creating public trust and build a positive image of the police. This research is adescriptive qualitative analysis. The results concluded that the recruitment,selection, and placement of public relations personnel have not been able to fullfilthe needs of personnel who have public relations skills both conceptual andoperational. Training and development programs as well as the quality andquantity have not been able to improve their competence. It is recommended tomanage the recruitment, selection, placement, training and development resourcesin order to build a professional police public relations."

"Penelitian ini bertujuan untuk menganalisis pengaruh praktek sumber daya manusia (kompensasi, pelatihan dan pengembangan, dan promosi) terhadap career satosfaction melalui career commitment. Pendekatan penelitian ini adalah kuantitatif dengan teknik pengumpulan data melalui penyebaran kuesioner kepada responden penelitian yakni karyawan tetap di Pertamina-Medco JOB. Selain pertanyaan-pertanyaan pada kuesioner, terdapat pula kolom open-enden question yang dapat diisi oleh responden, dan wawancara kepada pihak HRD Pertamina-Medco JOB untuk memperdalam analisa penelitian ini. Berdasarkan hasil penelitian, disimpulkan bahwa terdapat pengaruh mediasi secara parsial oleh variabel career commitment terhadap pengaruh hubungan antara variabel praktek sumber daya manusia pada career satisfaction.

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The purpose of this research is to examine the effect of human resource practices (compensation, training and development, and promotion) with career satisfaction through career commitment. The research use quantitative method and data was gathered through employees at Pertamina-Medco JOB. Beside questions in questionnaire, the research used open-ended question column in the end of the questionnaire and did an interview with HRD of Pertamina-Medco JOB to get deeper interpretation. The result shows that there was a partial mediation on the relationship between human resource practices to career satisfaction through career commitment."

"Penelitian ini difokuskan untuk melihat hubungan antara lingkungan kerja dengan kepuasan kerja pada divisi sumber daya manusia PT Surveyor Indonesia. Penelitian ini menggunakan 7 indikator dari sedarmayanti untuk lingkungan kerja dan 2 indikator dari Michigan assesement quetionnaire (Camman, Fichman, Henkins dan Klesh,1979) untuk kepuasan kerja. Penelitian menggunakan metode kuantitatif. Data dikumpulkan dengan cara survey, yang menggunakan kuesioner. Populasi terdiri dari 40 orang, yang berarti menggunakan total sampling. Peneliti menggunakan factor analisi untuk mengukur validitas dan Cronbach?s alpha untuk realibilitas.Untuk mengetahu hubungan ada atau tidaknya hubungan antara kedua variabel maka digunakan teknik analisis spearman. Hasil dari pengukuran tersebut ditemukan bahwa hubungan lingkungan kerja dengan kepuasan kerja terdapat hubungan yang cukup kuat. Saran dari peneliti untuk perusahaan ialah untuk meningkatkan beberapa hal untuk menciptakan kepuasan kerja pada karyawannya.

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This study focuses on finding the reationship between work environment with job satisfaction at human resources division PT Surveyor Indonesia. Research used 7 (seven) indicators from Sedarmayanti for work environment and 2 (two) indicators from Michigan assesement quetionnaire (Camman, Fichman, Henkins dan Klesh,1979) for job satisfaction. This research used quantitative method. Data were collected by survey, namely by questionnaire. Population amounted to only 40 people; hence level of sample is equal with level population. Researcher used factor analysis to ensure validity of research and Cronbach's alpha for reliability. Relation between work environment and job satisfaction was checked with Correlation of Spearman. Result revealed that correlation between work environment and job satisfaction at human resources division PT Surveyor Indonesia quite strong. Researcher suggests that company should improve several things to increase job satisfaction of every employee."

"Penelitian ini meneliti pengaruh variabel kepuasan pegawai atas praktik manajemen SDM terhadap Turnover Intention dengan peran mediasi dari Organizational Justice dengan responden adalah 606 pegawai baru di Kementerian Keuangan Republik Indonesia. Dari hasil data dan pengujian hipotesis menggunakan Structural Equation Modeling, diperoleh hasil bahwa variabel kepuasan pegawai atas praktik manajemen SDM mempengaruhi Organizational Justice secara positif dan signifikan, serta memiliki pengaruh langung yang signifikan dan bersifat negatif atas Turnover Intention. Sementara itu, Organizational Justice ditemukan tidak memiliki peran mediasi dalam pengaruh kepuasan pegawai atas praktik manajemen SDM atas Turnover Intention.

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This study investigated the effect of Employee Satisfaction on Human Resource Management Practices on Turnover Intention with the mediating role of Organizational Justice. Respondent are 606 new employees in the Ministry of Finance of the Republic of Indonesia. From the results of the data and hypothesis testing using Structural Equation Modeling, concluded that Employee Satisfaction on Human Resource Management Practices affect Organizational Justice positive and significant, and has a significant negative direct effect on Turnover Intention. Meanwhile, this study found that Organizational Justice does not have a mediating role in the effect of Employee Satisfaction on Human Resource Management Practices on Turnover Intention."