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"[Tujuan utama skripsi ini adalah untuk mengetahui pengaruh interaksi pengguna media sosial, terhadap brand awareness dan purchase intention. Studi kasus dilakukan pada jenis media sosial Instagram, khusus akun NYX Cosmetics (@nyxcosmetics). Penelitian ini diolah dengan software SPSS 20 untuk pretest dan SmartPLS 2 & 3 untuk main test, menggunakan teknik Partial Least Square Path Modeling (PLS-PM). Hasil pengolahan data menunjukkan bahwa annoyance mempengaruhi brand page commitment secara positif. Lalu, brand page commitment memiliki pengaruh positif terhadap brand awareness tetapi annoyance tidak memiliki pengaruh terhadap brand awareness. Kemudian, brand page commitment dan brand awareness memiliki pengaruh positif terhadap word of mouth, sedangkan annoyance tidak memiliki pengaruh terhadap word of mouth. Brand page commitment, annoyance, brand awareness, dan word of mouth memiliki pengaruh positif terhadap purchase intention.;The objective of this case is to determine the effect of user interactions in social media on brand awareness and purchase intention. This study involves Instragram account OF NYX Cosmetics (@nyxcosmetics). This research was processed by SPSS 20 software for pretesting and Smart PLS 2 & 3 for main test using Partial Least Square Path Modeling (PLS-PM) technique. The results show annoyance has a positive effect on brand page commitment. Then, brand page commitment has a positive effect on brand awareness, but annoyance has no effect on brand awareness. Brand page commitment and brand awareness have positive effects on word of mouth, and annoyance has no effect on word of mouth. Brand page commitment, annoyance, brand awareness, and word of mouth have positive effects on purchase intention.;The objective of this case is to determine the effect of user interactions in social media on brand awareness and purchase intention. This study involves Instragram account OF NYX Cosmetics (@nyxcosmetics). This research was processed by SPSS 20 software for pretesting and Smart PLS 2 & 3 for main test using Partial Least Square Path Modeling (PLS-PM) technique. The results show annoyance has a positive effect on brand page commitment. Then, brand page commitment has a positive effect on brand awareness, but annoyance has no effect on brand awareness. Brand page commitment and brand awareness have positive effects on word of mouth, and annoyance has no effect on word of mouth. Brand page commitment, annoyance, brand awareness, and word of mouth have positive effects on purchase intention., The objective of this case is to determine the effect of user interactions in social media on brand awareness and purchase intention. This study involves Instragram account OF NYX Cosmetics (@nyxcosmetics). This research was processed by SPSS 20 software for pretesting and Smart PLS 2 & 3 for main test using Partial Least Square Path Modeling (PLS-PM) technique. The results show annoyance has a positive effect on brand page commitment. Then, brand page commitment has a positive effect on brand awareness, but annoyance has no effect on brand awareness. Brand page commitment and brand awareness have positive effects on word of mouth, and annoyance has no effect on word of mouth. Brand page commitment, annoyance, brand awareness, and word of mouth have positive effects on purchase intention.]"

"ABSTRAKMedia sosial pada saat ini sudah berkembang semakin cepat dengansemakin banyak bermunculnya media sosial baru, salah satunya adalah mediasosial berbasis lokasi. Media berbasis lokasi atau geosocial seperti Foursquare.Kelebihan yang dimiliki oleh Foursquare dibandingkan dengan media sosiallainya adalah adanya sarana untuk rekomendasi dan juga promosi. Sehingga dapatdiasumsikan adanya pengaruh WOM dan Brand awareness di Foursquare dalampembuatan keputusan pembelian pada para penggunanya. Penelitian inidimaksudkan untuk mengetahui ada atau tidaknya pengaruh brand awareness danword of mouth dalam keputusan pembelian yang dilakukan dalam media sosialberbasis lokasi.Populasi dari penelitian ini adalah para pengguna Foursquare yang adadalam komunitas online Kaskus. Penelitian ini bersifat kuantitatf dan data yangdigunakan adalah data primer dan data sekunder melalui kuesioner dan artikelartikelterkait media sosial berbasis lokasi. Untuk menguji ada tidaknya pengaruhbrand awareness dan word of mouth, peneliti menggunakan teknik analisis regresilinear berganda.Berdasarkan hasil pengujian, penelitian ini menunjukkan bahwa terdapatpengaruh yang signifikan antara brand awareness dan word of mouth terhadapkeputusan pembelian. Nilai koefisien beta menunjukkan bahwa word of mouthmemiliki pengaruh lebih besar dibandingkan dengan brand awarness dalammempengaruhi keputusan pembelian. Dan word of mouth dan brand awarenessbersama-sama memiliki pengaruh sebesar 69,9% terhadap keputusan pembelian.

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ABSTRACTSocial media has develop rapidly in the last couple of years with theemerging of new types of social media, one that is prominent is social medialocation based, or geosocial, for example Foursquare. Few advantages that socialmedia location based like Foursquare have compared with other social media isthe ability to recommend and promote. Based on the fact, it can be assume thatthere are influences of Word Of Mouth and Brand Awareness in the buyingdecision process on its consumer. This research aimed to determine the effect ofbrand awareness and word of mouth in the purchasing decisions made in thelocation-based social media.The population of this study is Foursquare users in the biggest onlinecommunities Kaskus. This research was a quantitative and the primary data andsecondary data are gain through questionnaires and articles related to locationbasedsocial media. To test the presence or absence of the influence of brandawareness and word of mouth, the researchers used multiple linear regressionanalysis techniques.Based on the results, this study shows that there is a significant effectbetween brand awareness and word of mouth on the purchase decision. Betacoefficient indicates that word of mouth has a greater impact than the brandawarness in influencing purchasing decisions. And word of mouth and brandawareness together have influence of 69.9% of the purchase decision."

"L’Oréal merupakan sebuah merek kosmetik sekaligus nama perusahaan kosmetikmultinasional dari Perancis yang menonjol sebagai pelopor industri kosmetik global.Keberhasilan L’Oréal sebagai salah satu perusahaan terbesar di industri kecantikaninternasional tidak terlepas dari proses branding, salah satunya adalah corporate branding. Di Indonesia, L’Oréal didirikan sejak 1979 dan menjadi perusahaan fast moving consumer goods terdepan dalam menyediakan produk luxury bagi masyarakat. Dalam perkembangannya, L’Oréal juga melakukan proses branding melalui media sosial. Tulisan ini bertujuan untuk memahami dan menganalisis proses corporate branding yang dilakukan L’Oréal Indonesia melalui media sosial (Instagram) dari tiga dimensi, yaitu corporate associations, corporate values, dan corporate benefits. Tulisan ini menggunakan pendekatan kualitatif dengan analisis konten sebagai metode pengumpulan data. Hasil analisis menunjukkan bahwa L’Oréal Indonesia menampilkan ketiga dimensi di atas dalam akun Instagram (@lorealindonesia) dengan dimensi yang paling ditonjolkan adalah corporate associations dimana L’Oréal Indonesia menggunakan bantuan selebriti dan tokoh publik untuk mendukung mereknya serta membantu membentuk asosiasi yang positif.

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L’Oréal is a cosmetic brand also the name of a multinational cosmetics company from France that stands out as a pioneer in the global cosmetics industry. L’Oréal’s success in becoming one of the largest companies in the international beauty industry is not irrespective of branding processes, one of which is corporate branding. In Indonesia, L’Oréal was founded in 1979 and has become the leading fast moving consumer goods company in providing luxury products for society. In its development, L’Oréal also carried out branding processes through social media. This paper is aimed to understand and analyse the corporate branding process

carried out by L’Oréal Indonesia through social media (Instagram) from three dimensions, which are corporate associations, corporate values, and corporate benefits. This paper uses a qualitative approach with content analysis as the data collection method. The results of the analysis show that L’Oréal Indonesia displays the three dimensions above in its Instagram account (@lorealindonesia) with the most prominent dimension being corporate associations where L’Oréal Indonesia uses the help of celebrities and public figures to support its brand and help form positive associations."

"Kemajuan teknologi telah menjadikan media sosial sebagai sebuah sarana komunikasi yang baru dan mumpuni. Saat ini, perusahaan ataupun organisasi tidak lagi dapat hanya mengandalkan media tradisional untuk menjangkau audiens mereka, tidak terkecuali untuk komunitas. Penting bagi komunitas untuk berhubungan secara aktif dengan audiens mereka melalui media sosial, agar dapat mencapai brand awareness yang diinginkan. Penelitian ini membahas tentang strategi penggunaan penggunaan media sosial, khususnya Instagram sebagai sarana untuk meningkatkan brand awareness Garuda not Yet sebagai komunitas hobi. Pengumpulan data untuk penelitian ini dilakukan melalui wawancara daring dengan presiden dan pengelola media sosial komunitas tersebut, juga melalui analisis halaman media sosial dari komunitas tersebut. Hasil penelitian menunjukan bahwa Garuda not Yet menggunakan Instagram sebagai platform satu-satunya untuk pemasaran media sosial mereka. Klasifikasi konten yang ada dalam Instagram mereka terbagi menjadi enam, yaitu: Konten informatif, konten mendidik, konten dokumentasi, konten pernyataan resmi komunitas, konten tambahan, serta konten live bulanan Instagram mereka. Masing-masing jenis dari konten tersebut memiliki tujuan yang saling melengkapi satu sama lain, dengan sasaran akhir meningkatkan brand awareness dari Garuda not Yet sebagai komunitas.

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The advances in technology have made social media a new and powerful medium for communications. Nowadays, companies or organizations can no longer rely solely only on traditional media to reach out to their audience, and it is no exception for communities. It is crucial for communities to actively engage with their audience through social media, in order to reach the desired brand awareness. This research studies the strategies for the use of social media, more specifically Instagram as a platform to raise Garuda not Yet’s brand awareness as a hobby community. The data collection for this research was done through online interviews with the community’s president & social media handler, and through analysis of the community’s social media page. The research has found that Garuda not Yet uses Instagram as their only social media marketing platform. Classifications of the daily contents on their Instagram can be divided into six categories, namely: Informative content, educational content, documentation content, community’s official statement content, extra contents, and also their monthly Instagram live content. Each type of the contents has their own objectives that complements each other, with the ultimate goal of increasing brand awareness of Garuda not Yet as a community."

"Perkembangan industri kosmetik di Indonesia yang semakin meningkat membuat suatu merek perlu untuk memiliki daya tarik tersendiri dibandingkan dengan merek kompetitor lainnya. Keunikan merupakan kunci bagi suatu merek untuk dapat memikat daya tarik konsumennya. Wardah merupakan salah satu merek yang memiliki keunikan tersendiri dalam memperkenalkan mereknya kepada konsumen. Wardah menerapkan strategi islamic branding yang bersandar pada prinsip-prinsip syariah Islam dalam membentuk brand image-nya sebagai merek kosmetik halal di Indonesia. Makalah ini disusun untuk menganalisis penerapan strategi islamic branding oleh Wardah dalam pembentukan brand image dan pengaruhnya terhadap minat beli konsumen. Teori dan konsep yang digunakan dalam makalah ini meliputi islamic branding, brand image, dan purchase intention yang didukung oleh penggunaan metode pengumpulan data berupa data sekunder serta analisis masalah menggunakan metode analisis konten. Hasil analisis menemukan bahwa penerapan strategi islamic branding yang dilakukan Wardah dalam upaya pembentukan brand image memiliki pengaruh terhadap minat beli konsumen di Indonesia terhadap produk Wardah.

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The development of the cosmetic industry in Indonesia is currently increasing, this situation makes a brand need to have its own attractiveness to the consumers compared to other competing brands. Uniqueness is the key for a brand to be able to attract consumer appeal. Wardah is a brand that has a uniqueness in introducing its brand to consumers. Wardah implements an Islamic branding strategy that relies on Islamic syriah principles in shaping its brand image as a halal cosmetic brand in Indonesia. This paper is structured to analyze the implementation of Islamic branding strategy by Wardah in the formation of brand image and its effect on consumer buying intention. The theory and concepts used in this paper include Islamic branding, brand image, and purchase intention which are supported by the use of data collection methods in the form of secondary data and problem analysis using content analysis methods. The results of the analysis found that the implementation of the Islamic branding strategy carried out by Wardah in an effort to form a brand image had an influence on consumer buying interest in Indonesia for Wardah products."

"Penelitian ini bertujuan untuk menganalisis pengaruh brand awareness dan brand image terhadap repurchase intention melalui customer satisfaction pada pengguna Wardah Cosmetics. Fenomena industri kosmetik halal terkenal dengan perkembangan potensi pasar muslimah yang mulai memahami akan label kosmetik halal, dimana Wardah Cosmetics adalah pelopor industri kosmetik halal di Indonesia. Jenis penelitian yang digunakan adalah eksplanatif dengan pendekatan kuantitatif. Teknik pengambilan sampel adalah non-probability sampling dengan teknik purposive sampling. Kriteria sampel yang dilakukan dengan menggunakan Google Form pada 145 responden adalah muslimah yang memahami konsep halal, dan pernah membeli dan menggunakan produk Wardah Cosmetics minimal dua kali. Pengolahan data menggunakan structural equation modelling pendekatanpartial least square dengan software warppls 6.0. hasil penelitian menunjukkan bahwa terdapat pengaruh dari variabel brand awareness dan brand image terhadap repurchase intention melalui variabel mediasi customer satisfaction. terdapat pengaruh dari brand awareness terhadap customer satisfaction secara positif dan signifikan.terdapat pengaruh brand image terhadap customer satisfaction, dan customer satisfaction terhadap repurchase intention secara positif dan signifikan. brand awareness memiliki pengaruh lebih tinggi terhadap customer satisfaction dibandingkan brand image. Hasil studi merekomendasikan Wardah Cosmetics perlu menyusun strategi pemasaran dengan mengembangkan brand awareness dam brand image dalam meningkatkan pembelian ulang pada pelanggan, dengan cara meningkatkan kepuasan pelanggan.

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This study aims to analyze the impact of brand awareness and brand image on repurchase intention through customer satisfaction on Wardah Cosmetics user. The phenomenon of the halal cosmetics industry is well known for the potential development of the Muslimah market which is beginning to understand the halal cosmetics label, where Wardah Cosmetics is a pioneer of the halal cosmetics industry in Indonesia. This type of research is explanative with a quantitative approach. The sampling technique is non-probability sampling with purposive sampling technique. The sample criteria conducted using google form on 145 respondents were Muslim women who understood the concept of halal, and had bought and used Wardah Cosmetics products at least twice. data processing uses structural equation modeling with partial least square approach with warppls 6.0 software. the results showed that there was an influence of the brand awareness and brand image variables on repurchase intention through the customer satisfaction mediation variable. there is a positive and significant influence of brand awareness on customer satisfaction. there is an effect of brand image on customer satisfaction, and customer satisfaction on repurchase intention in a positive and significant way. brand awareness has a higher influence on customer satisfaction than brand image. the results of the study recommend Wardah Cosmetics need to develop a marketing strategy by developing brand awareness and brand image in increasing repeat purchases to customers, by increasing customer satisfaction."

"Tujuan dari penelitian ini adalah untuk mengetahui pengaruh dari iklan tradisional dan komunikasi di media sosial (firm created & user generated content) terhadap consumer based brand equity; functional brand image, hedonic brand image, dan brand awareness. Penelitian ini juga menguji pengaruh dari functional brand image, hedonic brand image dan brand awareness terhadap purchase intention melalui brand attitude.Objek dari penelitian ini adalah tiga top brand di industri kosmetik FMCG di Indonesia yaitu Maybelline, Revlon, dan Wardah. 204 sampel di ambil untuk penelitian ini, sampel penelitian adalah wanita dengan usia diatas 18 tahun keatas, pernah melihat merek kosmetik di media sosial dan media tradisional, dan pernah membeli produk kosmetik dalam kurun waktu satu tahun terakhir.Temuan dalam penelitian ini menunjukkan bahwa firm created social media communication berpengaruh secara signifikan terhadap brand awareness, functional brand image dan hedonic brand image, sementara itu user generated social media communication hanya berpengaruh secara signifikan terhadap functional brand image dan hedonic brand image. Temuan penelitian ini juga menunjukkan bahwa media traditional tidak berpengaruh terhadap consumer based brand equity. Data dari penelitian ini di analisa mengunakan Structural Equation Modelling dengan menggunakan program Lisrel.

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The purpose of this study is to examine the impacts of traditional advertising and social media communication (firm created & user generated content) on consumer based brand equity; functional brand image, hedonic brand image and brand awareness. Moreover, this study also examines the effect of functional brand image, hedonic brand image, brand awareness to purchase intention mediated by brand attitude.

The research object are the top three players in FMCG cosmetics industry in Indonesia which are Maybelline, Revlon, or Wardah. 204 samples are taken for this research, the sample are women aged 18 years old and above that have seen the brand on social media and traditional media and have purchased cosmetics product within one-year period.

The finding from this research shows that firm created social media has significant influence brand awareness, functional brand image, and hedonic brand image, while user generated social media communication only significantly influence functional brand image and hedonic brand image. Furthermore, it is also found that traditional advertising does not have significant influence on consumer based brand equity. This research is used Structural Equation Modelling (SEM) operated by Lisrel program."

"Interactivity didefinisikan sebagai kemampuan media untuk menyediakan synchronous communication dengan menekankan kecepatan respon dan kualitas informasi. Penelitian sebelumnya telah mempelajari tentang peran interactivity dalam meningkatkan secara positif involvement pelanggan terhadap mobile retail advertising. Tidak hanya interactivity, brand familiarity dan information quality juga merupakan faktor yang dapat meningkatkan involvement di dalam media sosial berdasarkan hasil penelitian lainnya yang telah dilakukan di dalam konteks media sosial. Lebih lanjut, involvement terbukti sebagai salah satu faktor yang dapat mendorong pembentukan attitude secara positif. Akibatnya, intensitas pembelian di masa depan (future purchase intention) akan meningkat karena adanya attitude yang positif terhadap suatu brand. Penelitian ini bertujuan untuk mempelajari peran interactivity sebagai salah satu prediktor pendukung dalam meningkatkan involvement pelanggan di dalam konteks media sosial. Data dikumpulkan dari 195 responden Indonesia yang tergolong pengguna aktif TikTok dengan rentang usia 18-48 tahun. Responden dipilih dengan menggunakan kriteria sampel yang sudah ditentukan berdasarkan dari rekomendasi penelitian-penelitian sebelumnya. Hasil menunjukkan bahwa interactivity dapat membentuk involvement secara positif di dalam media sosial sebuah brand. Sementara faktor lainnya seperti information quality dan brand familiarity memainkan peran yang lebih dominan dalam membentuk involvement pelanggan. Selain itu, keterlibatan terhadap media sosial secara positif mempengaruhi attitude yang mengarah pada intensitas pembelian yang lebih tinggi. Namun, involvement tidak terbukti menjadi salah satu faktor yang dapat meningkatkan intensitas pembelian

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The ability of the media to provide synchronous communication while stressing reaction time and information quality is known as interactivity. Previous studies have looked at how interactive media can help boost consumer engagement with mobile retail advertising. Based on the findings of various research that have been undertaken in the context of social media, characteristics other than interactivity, brand familiarity and information quality are other factors that can boost involvement in social media. Additionally, engagement has been shown to be one of the elements that can promote the development of a positive attitude. As a result, a good attitude toward a brand will raise the intensity of upcoming purchases (future purchase intention). In the context of social media, this study intends to investigate the role of interactivity as one of the supportive indicators for rising customer involvement. 195 Indonesian respondents between the ages of 18 and 48 who are considered active TikTok users provided the data. Using established sample criteria based on suggestions from prior studies, respondents were chosen. The findings demonstrate how interactivity can influence the way people engage with a brand's social media. While other elements, like the quality of the information and brand recognition or familiarity, influence customer involvement more significantly. Participation in social media also has a beneficial and positive effect on attitudes, which increases the customer's intention to purchase. However, involvement was not proven to be one of the factors that escalate purchase intention."

"Perkembangan pasar global mendorong figur dunia untuk memiliki strategi branding yang baik demi mendorong citra merek di depan publik. Taylor Swift sebagai musisi papan atas dalam hal ini memanfaatkan media sosial sebagai sarana untuk memperkuat brand personality yang dimilikinya selama The Eras Tour dilangsungkan. Penelitian ini bertujuan untuk mengeksplorasi strategi branding yang digunakan Taylor Swift melalui akun Instagram @taylorswift dengan metode analisis konten. Berdasarkan 25 unggahan relevan yang ditelaah, ditemukan bahwa dimensi kepribadian merek berupa semangat (excitement), kecanggihan (sophistication), dan ketulusan (sincerity) dicerminkan secara konsisten. Dalam hal ini, semangat (excitement) terlihat dalam unggahan yang membangkitkan antusiasme, misalnya poster tur dan cuplikan behind-the-scenes. Kecanggihan (sophistication) tampak melalui penyediaan akses global untuk The Eras Tour melalui film dan platform digital, sementara ketulusan (sincerity) terlihat dalam interaksi personal Taylor Swift dengan penggemar. Strategi hubungan komunitas yang menonjolkan apresiasi terhadap penggemar juga berhasil menciptakan komunitas yang solid di sekitar The Eras Tour. Hasil penelitian ini menunjukkan bahwa media sosial merupakan alat yang efektif untuk memperluas jangkauan audiens dan memperkuat citra Taylor Swift sebagai ikon global dengan hubungan emosional yang erat dengan komunitas penggemarnya.

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The expansion of the global market drives public figures to develop strong branding strategies to enhance their public image. As a top-tier musician, Taylor Swift utilizes social media as a platform to strengthen her brand personality during The Eras Tour. This study explores the branding strategies employed by Taylor Swift through her Instagram account @taylorswift using content analysis methods. Based on the analysis of 25 relevant posts, the brand personality dimensions of excitement, sophistication, and sincerity were consistently reflected. Excitement is evident in posts that generate audience enthusiasm, such as tour posters and behind-the-scenes clips. Sophistication emerges through global access to The Eras Tour via films and digital platforms, while sincerity is demonstrated through Taylor Swift’s personal interactions with fans. Community engagement strategies that emphasize fan appreciation successfully create a strong community around The Eras Tour. The study concludes that social media serves as an effective tool to expand audience reach and enhance Taylor Swift’s image as a global icon with a strong emotional connection to her fan community."

"ABSTRAKSkripsi ini membahas tentang pengaruh smartwatch product category characteristic yang berada pada SAMSUNG Galaxy Gear terhadap brand extension attitude. Di dalamnya terdapat juga variabel awareness set size, awareness set similarity, dan product category familiarity yang membangun brand extension category attitude. Lebih lanjut lagi, skripsi ini membahas pengaruh brand extension category attitude terhadap brand extension attitude. Penelitian ini menghasilkan kesimpulan bahwa brand extension category attitude, perceived fit, dan brand strength berpengaruh secara signifikan pada brand extension attitude. Pada penelitian ini juga terdapat implikasi manajerial serta saran untuk penelitian selanjutnya.

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ABSTRACTThis study discusses the effect of smartwatch product category characteristic on brand extension attitude that has been applied to SAMSUNG Galaxy Gear case. This study also includes other variables, namely brand extension category characteristics; awareness set size, awareness set similarity, and product category familiarity which affecting brand extension category attitude. Moreover, this study has a result of brand extension category attitude which affecting overall brand extension attitude. This results of this research show that brand extension category attitude, perceived fit and brand strength influence significantly toward brand extension attitude. There are also managerial implications and advices for the next research. "