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"Listening may be one of the most under-rated skills in the world of business. Most people assume they already know how to listen because the mechanics seem so simple: One individual speaks, and another individual hears and responds. But listening is far more complex than simply hearing. It involves hearing, seeing, comprehending, and interpreting communication. Effective listening requires applying good listening skills. To help you achieve greater productivity, excellence, solid relationships, collaboration, sharing, and innovation, this Infoline provides a solid understanding of the basic principles of effective listening including a four-step listening model, 25 tips to be a better listener, and an overview of the listening habits of effective leaders."

"Bringing together top listening scholars from a range of disciplines and real world perspectives, Listening and human communication in the 21st Century offers a state–of–the–art overview of what we know and think about listening behavior in the 21st century. Introduces students to the core issues listening theory and practice Includes student friendly features such as editorial introductions to each section and questions for further reflection at the end of each chapter Discussion ranges from historical perspectives to present theory, to teaching and performing listening in the classroom, in health care, and in corporate settings."

"Pentingnya taktik sosialisasi memberikan organisasi keunggulan kompetitif dan anggota berkomitmen tinggi, seperti produktivitas tinggi dan rendahnya tingkat turnover di antara para anggota. Oleh karena itu, organisasi dengan berbagai ukuran dan tipe rela berinvestasi pada kebijakan dan praktik organisasi yang mendorong komitmen anggotanya. Perusahaan startup menjadi konteks dalam penelitian ini karena mereka telah menerima perhatian selama beberapa dekade terakhir. Selain itu, mereka dianggap sebagai kekuatan pendorong baru untuk pertumbuhan ekonomi di dunia dan termasuk negara-negara berkembang seperti Indonesia. Studi ini menguji pengaruh taktik sosialisasi pada komitmen organisasi pendatang baru melalui mekanisme relasional dengan melihat sejauh mana pendatang baru merasakan dukungan dan bantuan dari organisasi dalam proses adaptasi terhadap lingkungan kerja baru (perceived organizational suppor (POS)) dan pada sejauh mana pendatang baru memiliki jaringan hubungan dengan anggota organisasi lainnya (job embeddedness). Data dikumpulkan dari 188 karyawan baru perusahaan startup di sekitar Jakarta (Jabodetabek). Konsisten dengan hipotesis penelitian, taktik sosialisasi memengaruhi komitmen organisasi pendatang baru melalui perceived organizational support (POS) dan job embeddedness. Hasil penelitian ini mendukung hubungan antara taktik sosialisasi dan komitmen melalui mekanisme relasional yang ditangkap oleh perceived organizational (POS) yang dirasakan pendatang baru dan job embeddedness.

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The importance of socialization tactics provides organization members with high commitment and competitive advantage, such as high productivity and love turnover among employees. Therefore, organization of various sizes and types are willing to invest in organizational policies and practices that can encourage the commitment of their members. Start-up companies become the context in this study since they have received considerable attention in recent decades. Moreover, they are considered as a new driving force for economic growth in the world and including developing countries like Indonesia. This study examines influence of socialization tactics on newcomer`s organizational commitment through relational mechanism by looking at the extent to which newcomers feel he support and assistance from organization in the process of adaptation to the new work environment (perceived organizational support/POS) and at the extent to which newcomers have a network of relationships with other organization members (job embeddedness). Data Collected from 188 new employees of start-up companies around Jakarta. Consistent with our hypotheses, organization tactics influence newcomer`s organizational commitment through perceived organizational support (POS) and job embeddedness. The result supports the relationship between socialization tactics and commitment through relational mechanism which is captured by newcomer`s perceived organizational support (POS) and job embeddedness."

"The first make-or-break step in persuading anyone to do any thing is getting them to hear you out. Whether the person is a harried colleague, a stressed-out client, or an insecure spouse, things will go from bad to worse if you can't break through emotional barricades. Drawing on his experience as a psychiatrist, business consultant, and coach, and backed by the latest scientific research, author Mark Goulston shares simple but power ful techniques readers can use to really get through to people--whether they're coworkers, friends, strangers, or enemies. Getting through is a fine art but a critical one. With the help of this groundbreaking book readers will be able to turn the "impossible" and "unreachable" people in their lives into allies, devoted customers, loyal colleagues, and lifetime friends."

"In an increasingly diverse workplace, it's more important and challenging than ever to communicate well. We must build bridges that cross our differences to connect our similarities. The Art of Connecting reveals five core principles and presents corresponding, specific strategies for overcoming communications barriers and connecting effectively with anyone, regardless of professional, generational, ethnic, cultural, or other differences."

"Every group can benefit from team-building exercises. But sometimes it's not practical to embark on a full-scale training initiative. Now, supervisors, managers, and team leaders have 50 team-building activities to choose from, all of which can be implemented with no special facilities, big expense, or previous training experience."