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"Studi ini brtujuan untuk mendapatkan gambaran tentang pengaruh kehadiran di tempat dokter spesialis Anestesi terhadap mutu pelayanan label merah melalui pendekatan studi kuantitatif observasional prospektif dan studi kualitatif untuk menilai kepuasan pelanggan dan pendapat DPJP Aneatesi terhadap implementasi kebijakan jaga onsite. Indikator yang dinilai dalam kaitannya dengan mutu pelayanan adalah angka/jumlah kematian, waktu asesmen medis, biaya pelayanan dan kepuasan pelanggan. Di dapatkan hasil, kehadiran di tempat DPJP spesialis Anestesi di label merah IGD berpengaruh terhadap jumlah kematian kurang dari 24 jam sebanyak 12 kematian dari 24 kematian, berpengaruh terhadap lamanya waktu asesmen medis awal rata-rata 21 menit dibanding 45 menit dengan p<0,05 dan berpengaruh terhadap biaya pelayanan. Untuk kasus CKB rata-rata biaya pelayanan 1,8 juta dibanding 2,7 juta dengan p<0,05. Didapatkan pula tingginya kasus stroke dan infark myokard pada kelompok non trauma. Untuk kepuasan pelanggan tidak dapat ukur pengaruhnya karena responden tidak dapat membedakan pelayanan oleh DPJP dan asisten DPJP tapi mereka menilai bahwa pelayanan cepat dan teliti dan akan merekomendasikan pelayanan untuk kerabat. Pendapat dokter penanggung jawab pelayanan terhadap implementasi kebijakan jaga di tempat baik tetapi mereka menilai sebagai lini depan pelayanan adalah seorang residen atau asisten DPJP karena dianggap memiliki kompetensi untuk memberikan pelayanan life saving. Kebijakan ini diteruskan dan dikembangkan untuk bidang spesialis jantung dan neurologi untuk pelayanan IGD level IV.

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The Objective of this study is to achieve the influence of doctor on duty anaesthesiologist according to the service quality in red label area. Both quantitative and qualitative study are designed to observed prospectively to analyzed the presence of anaesthesiologist in red label area on death number, time to initial assasment, cost per case and customer satisfaction. This study also want to know the perception of anaesthesiologist on the implementation of doctor on duty onsite. Result of this study, influence of doctor on duty anaesthesiologist onsite will impact on death number, 12 compare to 24 death cases, time to initial assasment 21 minutes compare to 45 minutes with p<0,05 and more lower cost 1,8 billion rupiah compare to 2,7 billion rupiah for Severe Head Injury case. The customer satisfaction not reflected to the influence of anaesthesiologist because they do not know the position of the examiner. But they will recommend this service to the family or friend. All the anaesthesist said that the implementation of doctor on duty onsite is good but they still suggested that the resident as a front line. We suggested that implementation of doctor on duty onsite for five specialities can be continued and widened for cardiologist and neurologist because stroke and myocardial infarction became the most death cause for non trauma patient."

"Penerapan Standar Manajemen Mutu ISO 9001:2008 sudah dilaksanakan di BRSU Tabanan sejak tahun 2009 sebagai upaya untuk meningkatkan mutu pelayanan namun masih ada saja keluhan terhadap pelayanan di Badan Rumah Sakit Umum Tabanan. Sampai saat ini belum pernah dilakukan analisis kinerja pelayanan di IGD pada penerapan Standar Manajemen Mutu ISO 9001:2008 BRSU Tabanan. Penelitian ini dilakukan bertujuan untuk mengetahui dan menganalisis kinerja pelayanan di IGD pada penerapan SMM ISO 9001:2008 di IGD BRSU Tabanan. Dilakukan bulan Agustus-Oktober 2013, dengan metode penelitian kualitatif yang dilengkapi dengan data kuantitatif yang merupakan data sekunder berupa sasaran mutu di IGD sebagai indikator kinerja. Responden untuk kepuasan pelayanan di IGD adalah pasien atau keluarganya yang datang bulan Agustus-Oktober 2013 yang bersedia mengisi kuesioner,sebanyak 150 orang. Staf IGD dan staf di bidang pelayanan yang bekerja minimal 3 tahun sebagai responden penerapan SMM ISO 9001:2008 di IGD berjumlah 71 orang. Wawancara mendalam kepada Direksi sebanyak 3 orang sebagai informan dalam informasi pencapaian kinerja di IGD dan penerapan SMM ISO 9001:2008. Analisis data dengan content analysis. Hasil penelitian menunjukkan kinerja pelayanan di IGD sudah baik pada 9 sasaran mutu dari 12 sasaran mutu yang ada di IGD. Sasaran mutu yang belum baik adalah keluhan pelanggan, ketidakpuasan pelanggan terhadap pelayanan dokter dan angka kematian pasien di IGD ≤24 jam. Diperlukan peningkatan anggaran yang bertujuan untuk peningkatan kualitas SDM di IGD seiring dengan peningkatan pendapatan rumah sakit, melengkapi sarana untuk ruang intensif serta sosialisasi kembali penerapan SMM ISO 9001:2008

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Implementation of ISO 9001:2008 Quality Management Standards have been implemented in BRSU Tabanan since 2009 in an effort to improve the quality of care, but there are still complaints against the ministry in BRSU Tabanan. Until now, this has never been done in the Emergency Room service performance analysis on the application of ISO 9001:2008 Quality Management Standard BRSU Tabanan.

This study was conducted aimed to determine and analyze the performance of services in the emergency department on the application of ISO 9001:2008 QMS in Emergency Room BRSU Tabanan. Do months from August to October, 2013, with a qualitative research method that comes with the quantitative data is secondary data quality objectives in the Emergency Room as indicator performance. Respondents service satisfaction in the emergency department for patients or their families were coming month of August to October 2013, which are willing to fill out a questionnaire, as many as 150 people. Emergency Room staff and staff working in the field of service of at least 3 years as respondents in the application of ISO 9001:2008 QMS Emergency Room are 71. In-depth interviews to the Board of Directors as an informant were 3 people in the achievement of performance information in the Emergency Room and the application of ISO 9001:2008 QMS. Data were analyzed using content analysis.

The results show the performance of services in the Emergency Room already well on target mutul 9 of 12 quality objectives in the Emergency Room. Quality objectives is not good customer complaints , customer dissatisfaction with the services of doctors and patient mortality in Emergency Room ≤ 24 hours. Required an increase in the budget aimed at improving the quality of human resources in the emergency department with increasing hospital revenue, completing facilities for intensive care and resocialization of the application of ISO 9001:2008 QMS."

"Pembatalan operasi elektif di RSUP Dokter Kariadi, sebesar 6,49% di atas angka standar tahun 2012 ( ≤ 5% ). Pembatalan operasi elektif dapat menyebabkan ketidakpuasan pasien, peningkatan biaya, lama rawat pasien di rumah sakit, dan mencerminkan inefisiensi. Penelitian ini bertujuan untuk mengetahui faktor-faktor yang berhubungan dengan pembatalan operasi elektif. Sebanyak 6,8 % operasi elektif dibatalkan karena alasan medis 106 (46,1%) dan non medis 124 (53,9%). Pembatalan operasi berhubungan dengan kondisi pasien, hasil laboratorium tidak normal, dan kesiapan operator. Sehingga disarankan untuk dikembangkan klinik pra bedah.

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Cancellation of elective surgery at Doctors Hospital Kariadi, amounting to 6.49% is still above the standard ( ≤ 5% ). Cancellation of elective surgery could lead to patient dissatisfaction, increased costs, length of stay and reflects the inefficiency. This study aims to determine the factors associated with the cancellation of elective surgery. 6.8 % elective operations were canceled due to medical reasons (46.1%) and non-medical (53.9%). Cancellation of operations related to the patient's condition, abnormal laboratory results, and operator. It is suggested to develop pre ? surgery clinic."

"[Instalasi gawat darurat (IGD) rumah sakit adalah bagian dari rumah sakit yang memberikan layanan terdepan. Di Rumah Sakit dr. Mohammad Hoesin (RSMH) Palembang sudah terdapat IGD berdasarkan SK Direktur Utama Rumah Sakit yang menetapkan struktur organisasi, tugas dan tanggung jawab, visi dan misi, dan prosedur tetap pelayanan gawat darurat. IGD RSMH Palembang dikepalai oleh seorang dokter spesialis bedah urologi dibantu oleh dua orang kepala ruangan.Standar pelayanan di IGD sudah menerapkan standar layanan sesuai dengan standar akreditasi KARS 2012. IGD keberadaannya di rumah sakit diatur oleh Kepmenkes RI No. 856/Menkes/SK/IX/2009 tentang Standar IGD. Kepemenkes ini mengatur tentang standarisasi pelayanan gawat darurat di rumah sakit, dalam Kepmenkes tersebutdiatur standar organisasi, sumber daya manusia, pelayanan, kelengkapan sarana prasarana di IGD. Di RSMH Palembang telah dilaksanakan dokter spesialis jaga on site di IGD sejak 30 Januari 2014 sebagai tindak lanjut Kepmenkes RI tersebut. Sejak dilaksanakan kebijakan dokter spesialis jaga on site di IGD masih dijumpai kepatuhan para dokter masih belum optimal dan walaupun mutu layananan semakin membaik sejalan dengan telah terakreditasi paripurna rumah sakit versi KARS 2012. Penelitian ini bertujuan untuk mengetahui bagaimana implementasi kebijakan dokter spesialis jaga on site di IGD sudah dilaksanakan sesuai dengan tujuan yang diharapkan sesuai dengan Kepmenkes. Penelitian dilakukan dengan metode kualitatif melalui wawancara mendalam pada informan. Informan yang diwawancarai adalah jajaran Direktur RSMH Palembang, Ketua Komite Medik, Kabag. Keuangan, Kepala ruangan IGD dan para dokter spesialis. Penilaian hasil wawancara menggunakan kerangka fikir model implementasi kebijakan George Edward III dengan variabelsumber daya, komunikasi, disposisi dan struktur organisasi.Dari hasil penelitian ini didapatkan implementasi kebijakan dokter spesialis jaga on site belum berjalan dengan baik, disebabkan karena faktor komunikasi, disposisi dan struktur organisasi belum berjalan baik dan masih banyak perlu dukungan sumber daya. Usulan yang diberikan adalah penambahan dan kompetensi tenaga sesuai standar, revisi SOP, penyediaan media komunikasi, perbaikan fasilitas,meningkatkan koordinasi dan fungsi pengawasan secara berkala, advokasi ke Kemenkes RI.;Emergency department (ED) is a part of hospital which giving advanced services. In dr. Mohammad Hoesin (RSMH) Palembang hospital already own an emergency department based on SK director of the hospital whom establishes the organizational structure, duties and responsibilities, vision and mission, and standard operating procedures emergency services. ED RSMH Palembang is lead by a specialist urology and assisted by two heads of the room. Standard service of ED has implementing service standards according to accreditation standards KARS 2012. ED in the hospital arranged Indonesian health minister No. 865/Menkes/SK/IX/2009 about ED standards. The head of health minister regulates the standardization of emergency services at the hospital, which managing standard organizations, human resources, services, completeness infrastructure in ED. RSMH Palembang has been implemented specialist doctors duty on site in the ER since January, 30th 2014 as a follow-up of the head of the Indonesian health minister. Ever since implemented a policy specialist on duty in the ER site still found the compliance of the doctors are still not optimal and although the quality of service has improved in line with acreditation hospital KARS version 2012. This research aims to determine how the implementation of policy specialists doctors on site in the ER has been implemented in accordance with the expected goals in accordance with the head of health minister. Research done with qualitative method by performing in-depth interviews on informants. Informants interviewed are RSMH Palembang board of directors, chairman of the medical committee, chief financial officer, head of the ED room and specialist doctors. Assessment interview results are using logical framework policy implementation model George Edward III with variable resources, communications, disposition and organizational structure. From the results of this study, the implementation of policy specialist doctorson site guard has not run well, due to the communication factor, disposition and organizational structure has not been going well and much needed resource support. The given proposal is the addition of appropriate power and competence standards, the revised SOP, provision of communication media, improvement of facilities,improving the coordination and monitoring functions regularly, advocacy to the head of the Indonesian health minister, Emergency department (ED) is a part of hospital which giving advancedservices. In dr. Mohammad Hoesin (RSMH) Palembang hospital already own anemergency department based on SK director of the hospital whom establishes theorganizational structure, duties and responsibilities, vision and mission, and standardoperating procedures emergency services. ED RSMH Palembang is lead by aspecialist urology and assisted by two heads of the room. Standard service of ED hasimplementing service standards according to accreditation standards KARS 2012.ED in the hospital arranged Indonesian health minister No.865/Menkes/SK/IX/2009 about ED standards. The head of health minister regulatesthe standardization of emergency services at the hospital, which managing standardorganizations, human resources, services, completeness infrastructure in ED. RSMHPalembang has been implemented specialist doctors duty on site in the ER sinceJanuary, 30th 2014 as a follow-up of the head of the Indonesian health minister. Eversince implemented a policy specialist on duty in the ER site still found thecompliance of the doctors are still not optimal and although the quality of service hasimproved in line with acreditation hospital KARS version 2012.This research aims to determine how the implementation of policy specialistsdoctors on site in the ER has been implemented in accordance with the expectedgoals in accordance with the head of health minister. Research done with qualitativemethod by performing in-depth interviews on informants. Informants interviewed areRSMH Palembang board of directors, chairman of the medical committee, chieffinancial officer, head of the ED room and specialist doctors. Assessment interviewresults are using logical framework policy implementation model George Edward IIIwith variable resources, communications, disposition and organizational structure.From the results of this study, the implementation of policy specialist doctorson site guard has not run well, due to the communication factor, disposition andorganizational structure has not been going well and much needed resource support.The given proposal is the addition of appropriate power and competence standards,the revised SOP, provision of communication media, improvement of facilities,improving the coordination and monitoring functions regularly, advocacy to the headof the Indonesian health minister]"

"ABSTRAKProgram Pendidikan Dokter Spesialis merupakan integrasi antara pelayanan dan pendidikan. Permasalahan timbul berkaitan dengan pembiayaan pendidikan dokter spesialis antara Fakultas Kedokteran dengan Rumah Sakit terutama berhubungan dengan penentuan biaya pendidikan.. Tujuan penelitian ini adalah melakukan analisis besarnya biaya pendidikan di RSUP Dr. Kariadi Semarang sebagai Rumah Sakit Pendidikan Utama bagi Fakultas Kedokteran Universitas Diponegoro dengan menggunakan metode activity based costing . Didapatkan bahwa sumber biaya meliputi biaya alat dan bahan habis, alat medik, alat non medik, gaji karyawan dan honor karyawan. Hasil perhitungan menggunakan metode activity based costing mendapatkan satuan biaya pendidikan sebesar Rp. 2.456.181,34 per mahasiswa per tahun.

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ABSTRACTProgram Pendidikan Dokter Spesialis merupakan integrasi antara pelayanan dan pendidikan. Permasalahan timbul berkaitan dengan pembiayaan pendidikan dokter spesialis antara Fakultas Kedokteran dengan Rumah Sakit terutama berhubungan dengan penentuan biaya pendidikan.. Tujuan penelitian ini adalah melakukan analisis besarnya biaya pendidikan di RSUP Dr. Kariadi Semarang sebagai Rumah Sakit Pendidikan Utama bagi Fakultas Kedokteran Universitas Diponegoro dengan menggunakan metode activity based costing . Didapatkan bahwa sumber biaya meliputi biaya alat dan bahan habis, alat medik, alat non medik, gaji karyawan dan honor karyawan. Hasil perhitungan menggunakan metode activity based costing mendapatkan satuan biaya pendidikan sebesar Rp. 2.456.181,34 per mahasiswa per tahun."

"PendahuluanBerbagai studi menunjukkan obat off-label banyak diberikan pada pasien anak. Pemberian obat off-label dapat menimngkatkan risiko efek samping obat. Penelitian ini bertujuan mengevaluasi peresepan obat off-label pada pasien anak di Instalasi Gawat Darurat RSUPN dr. Cipto Mangunkusumo (IGD-RSCM) yang selama ini belum pernah diteliti.MetodeDesain penelitian ini potong lintnag. Sampel peresepan, diambil dari rekam medis pasien anak di IGD-RSCM secara consecutive sampling. Kriteria inklusi adalah peresepan untuk pasien anak usia 0-18 tahun di IGD RSCM pada periode Januari- Desember 2018. Kriteria eksklusi berupa data tidak terbaca atau tidak lengkap, peresepan elektrolit, suplemen, vitamin, dan obat luar. Data jenis kelamin, usia, dan jenis kelompok obat berdasarkan klasifikasi The Anatomical Therapeutic Chemical (ATC) dicatat. Status peresepan off-label ditentukan berdasarkan usia pasien saat obat diresepkan. Proporsi peresepan off-label pada kelompok gender dan usia anak dianalisis dengan uji Chi-Square.HasilDari 446 sampel peresepan yang diuji, 24,7% sampel merupakan peresepan off- label berdasarkan kategori usia.Berdasarkan kelompok ATC, kelompok obat yang paling sering diresepkan adalah obat sistem saraf dengan proposi off-label paling tinggi ditemukan pada kelompok agen antineoplastik dan imunomodulasi (88,2%). Tidak ada perbedaan proporsi peroff-label yang signifikan antara pasien anak laki- laki (21,9%) dan perempuan (27,4%) (p = 0,169, PR= 0,662 IK= 0,593 – 1,005). Tidak ada hubungan signfikan antara kelompok usia (bayi, anak, dan remaja) terhadap proporsi peresepan off-label (p = 0,086).KesimpulanProporsi peresepan obat off-label pasien anak di Instalasi Gawat Darurat RSCM adalah 24,7%. Jenis kelamin dan perbedaan kelompok usia antara bayi, anak, dan remaja tidak berhubungan dengan besar proporsi peresepan off-label.

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Introduction

Various studies showed that pediatric patients often received off-label drugs. Off- label drug administration can increase the risk of adverse drug reactions. This study aims to evaluate the off-label prescriptions in pediatric patients at the Emergency Department of dr. Cipto Mangunkusumo Hospital (IGD-RSCM) which has never been studied.

Methods

This is a cross sectional study. Prescription samples were taken from the medical records at IGD-RSCM by consecutive sampling. The inclusion criteria were prescriptions for children aged 0-18 years treated at IGD-RSCM during January- December 2018. The exclusion criteria were unreadable, incomplete prescribing data, electrolytes, supplements, vitamins, and external medications. Data of gender, age, and drug class based on The Anatomical Therapeutic Chemical (ATC) classification were recorded. Off-label prescribing status was determined based on the patient's age at the time of prescription. Proportions of Off-label prescriptions in each gender and pediatric age groups were analyzed using the Chi-Square test. Results

Of the 446 prescriptions analyzed , 24.7% were prescribed off-labelly by age category. Based on the ATC, nervous system drugs was the most frequently prescribed medication. The highest proportion of off-label drugs prescription was the antineoplastic and immunomodulating agent (88.2%). There was no significant difference in the off-label prescription proportion between boys (21.9%) and girls (27.4%) (p=0.169, PR=0.662 CI=0.593-1.005). There was no significant association between age groups (infants, children and adolescents) and the proportion of off-label prescriptions (p= 0.086).

Conclusion

The proportion of pediatric off-label prescription at the IGD-RSCM was 24.7%. Gender and pediatric age group differences were not associated with the level of off-label prescriptions proportions."

"Penelitian ini membahas pengaruh tiga dimensi dari Spiritualitas di Tempat Kerja, yaitu Inner Life, Meaningful Work dan Sense of Community terhadap Stres Kerja di komunitas perawat bagian Instalasi Gawat Darurat Rumah Sakit Umum Pusat Fatmawati Jakarta. Metode pengumpulan data pada penelitian ini adalah kuantitatif dengan analisis deskriptif. Penelitian ini melibatkan 60 perawat bagian Instalasi Gawat Darurat Rumah Sakit Umum Pusat Fatmawati Jakarta.Hasil penelitian ini menunjukkan adanya pengaruh negatif dari ketiga dimensi Spiritualitas di Tempat Kerja terhadap tingkat Stres Kerja di dalam komunitas perawat bagian Instalasi Gawat Darurat Rumah Sakit Umum Pusat Fatmawati Jakarta sekaligus memberikan saran bagi manajemen Rumah Sakit Umum Pusat Fatmawati Jakarta dalam menurunkan tingkat Stres Kerja perawat dengan memperhatikan aspek-aspek penting dari ketiga dimensi Spiritualitas tersebut.

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This study discusses the influence of three dimensions of Workplace Spirituality, there are Inner Life, Meaningful Work and Sense of Community to Work Stress in community of Emergency nurse section, Fatmawati Jakarta Central General Hospital. Data collection method in this research is quantitative with descriptive analysis. This study involved 60 nurses of Emergency Room of Fatmawati Jakarta Central General Hospital.

The results of this study indicate the negative influence of the three dimensions of Workplace Spirituality to the level of Work Stress in the nurse community of Emergency Room of Fatmawati Jakarta Central General Hospital as well as providing advice for the management of Fatmawati Jakarta Hospital in reducing the level of nurses Working Stress by paying attention to important aspects of the three dimensions of spirituality."

"Kesiapan Instalasi Gawat Darurat di RSUP Dr. Kariadi sebagai rujukan Sistem Gawat Darurat Terpadu Sehari-Hari sangat dipengaruhi oleh faktor input : Sumber Daya Manusia dan pengaturan jaganya, tersedianya ambulan 24 jam, melalui call center, sarana fisik bangunan, sarana medik dan non medik, ketersediaan obat alat kesehatan dan bahan habis pakai di ruang tindakan, Standar prosedur pelayanan pasien, serta faktor proses pelayanan pasien meliputi alur pasien, triase, pelayanan gawat darurat di label merah, pemeriksaan penunjang laboratorium dan radiologi dan ketersediaan obat di farmasi 24 jam.Hasil penelitian ini dengan membandingkan Kepmenkes No 856/Menkes/SK/IX/2009 tentang standar Instalasi Gawat Darurat (IGD) rumah sakit didapatkan bahwa mampu memberikan semua jenis pelayanan 100%, tersedianya SDM sesuai dengan kualifikasi dan pendidikan serta dokter jaga spesialis anak, bedah, penyakit dalam, obstetrik dan kandungan serta anesthesi 24 jam 100%, terpenuhinya syarat fisik bangunan di ruang tindakan, operasi dan observasi 100%, tersedianya obat, prasarana medik di ruang tindakan berupa obat, bahan habis pakai dan peralatan medik 100%, tersedianya layanan ambulan 24 100%, tersedianya pemeriksaan penunjang laboratorium, radiologi dan farmasi 24 jam 100% dan belum berfungsinya call center.

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Preparedness of Emergency Department Kariadi Hospital Semarang as a referral Emergency Comprehensive Services System Daily influenced by input factors, human resources and distribution services, 24 hour ambulance services, call center ,physical building , medical and non medical equipment, drugs and single used material in service area standard operating procedure for patients services, and process factor as patient flow through an emergency department, triage, true emergency services (red label), supporting services as laboratory, radiology and pharmacies 24 hours.

Result of this study compare with the Kepmenkes No 856/Menkes/SK/IX/2009 tentang Standar Instalasi Gawat Darurat (IGD) Rumah Sakit, is prepared for all services case, qualification and education of human resources and prepared of special doctor on site pediatrician, surgeon, internist, obstetric and gynecologist also anesthesiologist 24 hours, prepared of physical building in services area, operation room, and observation room 100%, prepared of medication, medical equipment and material single used 100%, ambulance services 24 hours, prepared of supporting services as laboratory, radiology and pharmacies 24 hour and call center is not well done."

"[Rumah sakit sebagai sarana pelayanan kesehatan yang terpadu harusmempunyai semua ukuran yang dapat menjamin peningkatan mutu.Instalasi Gawat Darurat (IGD) merupakan gerbang awal rumah sakit yangperlu dilakukan penilaian mutu pelayanan kesehatan sehingga dapatmengurangi terjadinya komplain dan meningkatkan derajat kesehatanpasien. Tujuan dari penelitian ini adalah untuk memperoleh gambaranpelaksanaan Standar Pelayanan Minimal (SPM) RS di IGD RS Sentra MedikaCibinong. Jenis penelitian yang digunakan bersifat kuantitatif dan kualitatif(mix method research) untuk memperoleh pemahaman yang baik. Hasilpenelitian menyarankan agar pihak manajemen perlu membuat ataumelengkapi kebijakan/ SPO terutama untuk hal yang berkaitan denganpelayanan di IGD, termasuk dalam pengelolaan SDM untuk mengantisipasijam pelayanan sibuk, membuat rencana diklat/ pelatihan, melengkapisarana dan prasarana, serta membentuk tim penanggulangan bencana diIGD.;Hospital as an integrated health care facilities must have all the sizes that canguarantee its quality improvement. Emergency department as a starting gatehospitals need to do quality assessment of health services to reduce theoccurrence of complaints and improve the health’s degree of the patients. Thepurpose of this research is to obtain the implementation of minimum servicesstandard of the Sentra Medika Cibinong Hospital. Empirically types used arequantitative and qualitative study (mixed method research) to obtain a goodunderstanding. Results of this research suggest to management needs to makethe policy/ Standard Operating Procedures, especially for matters relating tothe emergency services, included in the management of human resources inanticipation of the busy hour of service, create a training plan, completing theinfrastructure, and build a disaster response team, Hospital as an integrated health care facilities must have all the sizes that canguarantee its quality improvement. Emergency department as a starting gatehospitals need to do quality assessment of health services to reduce theoccurrence of complaints and improve the health’s degree of the patients. Thepurpose of this research is to obtain the implementation of minimum servicesstandard of the Sentra Medika Cibinong Hospital. Empirically types used arequantitative and qualitative study (mixed method research) to obtain a goodunderstanding. Results of this research suggest to management needs to makethe policy/ Standard Operating Procedures, especially for matters relating tothe emergency services, included in the management of human resources inanticipation of the busy hour of service, create a training plan, completing theinfrastructure, and build a disaster response team]"

"Tesis ini membahas tentang analisis kebutuhan tenaga dokter umum berdasarkan beban kerja di Instalasi Gawat Darurat RSUD Leuwiliang Kabupaten Bogor tahun 2014. Penelitian ini adalah penelitain deskriptif dengan analisa data kuantitatif dengan menggunakan metode work sampling, penelitian ini bertujuan untuk mengetahui jumlah kebutuhan tenaga dokter umum IGD yang sesuai dengan kegiatan sesungguhnya berdasarkan beban kerja kerjanya masing-masing. Penelitian ini dilakukan selama tujuh hari pada tanggal 16-22 Mei 2014 dengan responden dokter IGD, dimana segala aktivitasnya diamati setiap 5 menit. Hasil penelitian menunjukkan kegiatan produktif dokter IGD mencapai 83,98 %, dinilai sudah mencapai standar waktu kerja dan beban kerjanya tinggi sehingga dinilai kegiatan produktifnya sudah optimal. Dari hasil perhitungan didapatkan jumlah dokter yang dibutuhkan pada IGD RSUD Kabupaten Bogor untuk melayani pasien selama 24 jam dalam sehari adalah enam belas orang dokter. Hasil penelitian menyarankan pihak manajemen untuk merencanakan kebutuhan jumlah tenaga dokter di IGD sesuai dengan beban kerjanya.

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The intent of this thesis is to discuss an analysis of general practitioner human resource requirements based on workloads at the Intensive Care Unit of Leuwiliang State Hospital, Bogor Regency, during 2014. The research presented is descriptive research found by means of analysing quantitative data using a work sampling method. This research proposes to to discern the number of general practitioners required at the ICU, based on actual individual workloads. The research was conducted over a period of seven days, from 16 - 22 May, 2014. The subjects were ICU doctors, whose activities were observed at five-minute intervals.

The results of this research indicate that doctors have 83.98% workplace productivity, which is understood as being a standard rate of performance when completing heavy workloads, and therefore an optimal level of workplace productivity. Calculations applied to this research show that the number of doctors working 24-hours shifts needed at the Bogor Regency State Hospital ICU to attend to patients is sixteen. The results of this research suggest that management should assign general practitioner human resources to ICUs according to workloads."