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""This revised edition of the best-selling text in the field includes a guiding framework of organizational analysis emphasizing the integration and coordination of the domains of the organization with the motivations, work attitudes, and behaviors of the people who lead them. Includes new research and practice from the US and internationally in collaboration and networks, innovation, process improvement through IT, open government and citizen participation, customer service, and a provides a greater emphasis on management practice through illustrative examples of those who are leading successful change efforts"-- Provided by publisher."

"Research has shown that despite the prodigious output of management books, managers still have little idea why there is so much change in the world of work or what they can do about it. This book argues that those who fail to understand management history are destined to repeat it."