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"The book introduces a tailorable method for the internationalization of services. Each component of the method addresses a typical challenge of the international implementation of services, such as the design and modularization of services for international markets, the choice of locations for service operations, and the transfer of services to new locations. Case studies in IT services, facility management services, and information services illustrate the practical application of the method. In-depth chapters discuss theoretical foundations of the method and insights of related research fields."

"Studi ini menyelidiki pengaruh ESG Score terhadap performa perusahaan (operasional, keuangan, dan pasar) di industri environmentally sensitive. Studi ini menganalisis pengaruh ESG score terhadap performa perusahaan sebelum dan selama krisis pandemi Covid-19 di negara emerging market untuk melihat dari sudut pandang yang berbeda untuk melengkapi kesenjangan dalam penelitian yang ada. Untuk menguji hipotesis, peneliti menggunakan regresi dengan panel data menggunakan database Thomson Reuters Refinitiv Eikon™ untuk menganalisis data dari 704 perusahaan dengan kategori environmentally sensitive terdaftar yang dipilih dari 16 negara emerging market antara tahun 2016 dan 2021. Temuan yang diperoleh dari hasil empiris menunjukkan bahwa tidak ada hubungan yang signifikan antara ESG Score dan kinerja operasional (ROA), kinerja keuangan (ROE) dan kinerja pasar (TQ) perusahaan sebelum krisis pandemi Covid-19. Temuan lainnya, tidak ada hubungan yang signifikan juga antara ESG Score dan ROA, ROE dan TQ. Studi ini menyoroti apakah pandemi Covid-19 berkontribusi pada hubungan antara ESG Score dan kinerja perusahaan, terutama untuk industri environmentally sensitive di negara emerging market

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This study investigates the effect of ESG Score on firm performance (operational, financial, and market) in environmentally sensitive industries. This study analyzes the effect of ESG score to firm performance before and during the Covid-19 pandemic crisis in emerging market countries to see from different perspectives to complement the gaps in existing research. To test the hypotheses, researcher used regression with panel data using the Thomson Reuters Refinitiv Eikon™ database to analyze data from 704 environmentally sensitive listed companies selected from 16 emerging market countries between 2016 and 2021. The findings obtained from the empirical results show that there is no significant relationship between ESG Score and operational performance (ROA), financial performance (ROE) and market performance (TQ) of companies before the Covid-19 pandemic crisis. Another finding is that there is no significant relationship between ESG Score and ROA, ROE and TQ during the pandemic crisis. This study highlights whether the Covid-19 pandemic contributes to the relationship between ESG Score and firm performance, especially for environmentally sensitive industries in emerging market countries."