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"Penelitian ini menguraikan mengenai dampak dari fenomena irregular and undocumented migration di Indonesia. Dimana fenomena tersebut sejatinya diperparah dengan praktik keimigrasian yang tidak efektif dan efisien. Praktik imigrasi yang demikian pada akhirnya menduplikasi dampak negatif baik bagi negara tujuan, transit, dan negara asal. Tujuan dari penulisan tesis ini adalah memberikan kajian atas dampak dan penyebab fenomena tersebut dan menyusun strategi kebijakan yang lebih disesuaikan dengan konsep best practices di bidang hukum imgrasi internasional sebagai konsep yang inovatif, membawa hasil, berkelanjutan, dan efektif tidak hanya dalam pengaplikasiannya namun juga dalam menanggulangi dampak yang telah terjadi.

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This writing emphasizes the impact of the phenomenon of irregular and undocumented migration in Indonesia. Where the phenomenon is actually exacerbated by immigration practices which are not effective and efficient. Such Immigration practices thereby ultimately duplicate negative impact for destination countries, transit country, and origin countries. The purpose of this thesis is to provide an assessment of the impact and causes of this phenomenon. This thesis also develop a policy strategy that is more adapted to the concept of "best practices" in the field of international migration law as an innovative concept, bringing results, sustained, and effective not only in its application but also in tackling the impact that has already occurred."

"Fenomena irregular migration merupakan fenomena yang terjadi ketika seseorang masuk atau tinggal di suatu negara tanpa memiliki status kewarganegaraan negara tersebut dan telah melanggar hukum imigrasi atau peraturan yang ada. Fenomena ini sesungguhnya tidak memiliki definisi serta batasan konseptual yang pasti sehingga terdapat beragam penggunaan istilah maupun pemahaman ketika menjelaskan fenomena irregular migration dalam literatur. Ketidakpastian definisi tersebut juga mengakibatkan fenomena irregular migration dicanangkan sebagai suatu ancaman bagi negara dan suatu bentuk kejahatan transnasional hingga akhirnya wacana tersebut menjadi wacana dominan yang melekat pada fenomena irregular migration. Tinjauan pustaka ini mengkaji literatur yang menunjukkan wacana dominan mengenai fenomena irregular migration yang kemudian berkembang hingga muncul berbagai literatur yang menantang wacana dominan tersebut. Dengan metode pengorganisasian literatur berupa kronologi dan taksonomi, tinjauan pustaka ini menunjukkan adanya perkembangan literatur di segi istilah dan konseptualisasi, faktor penyebab, unit analisis dari negara menjadi individu yaitu migran serta fenomena irregular migration yang dianggap sebagai isu kejahatan transnasional. Perkembangan pembahasan mengenai irregular migration serta irregular migrants dalam literatur umumnya dipicu oleh peristiwa serta latar belakang akademisi yang beragam. Berdasarkan berbagai literatur yang sudah dikaji, tinjauan pustaka ini menunjukkan bahwa fenomena irregular migration sesungguhnya merupakan suatu konstruksi sosial, politik dan legal yang dicanangkan oleh negara dan berdampak nyata pada kehidupan migran sehingga tidak sepatutnya irregular migrants dikriminalisasi dengan mudah.

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The phenomenon of irregular migration is a phenomenon which happened when someone entered or lived in a country in which they have no citizenship or in which they have violated the existing immigration laws and regulations. This phenomenon doesn rsquo t have an absolute definition or conceptual limitations, therefore there are many terminology and understanding in explaining the phenomenon of irregular migration in literature. The uncertain definition leads to how irregular migration is constructed as a threat for states and as a form of transnational crime. This discourse has been the dominant discourse of irregular migration. This literature review showcases literature that depict the dominant discourse and literature which contest the dominant discourse of irregular migration. Using chronology and taxonomy method, this literature review shows the development of literature about irregular migration according to the development in terminology and conceptualization, development of causes of irregular migration, development of analytical unit which evolves from state to individual or migrants and the development of literature which consider the phenomenon of irregular migration as a transnational crime issue. In general, the development of phenomenon of irregular migration and irregular migrants in literature is preceded by events and various academic background of the writer of literature. This literature review aims to show that the phenomenon of irregular migration is actually a social, political and legal construction that is constructed by states and affect the lives of migrants, therefore the irregular migrants are not supposed to be criminalised easily."

""Why should my employees and I care about delivering great service? How can I learn more about customer needs and desires? How do other companies deliver superior service? How do I build long-term relationships with customers? The litany of customer service questions goes on and on...Best Practices in Customer Service is a one-stop resource designed to help anyone involved in customer service answer these questions and more. With 35 chapters written by customer service experts, it illustrates best practices in customer service and provides the tools readers need to implement those practices in their own companies. From classic issues like customer retention to contemporary concerns like providing customer service on the Internet, it helps readers: * fully understand the connection between excellent customer service and organizational performance * deliver a higher level of customer service at a lower cost * develop a customer base that fuels growth and profitability.""

"[Information theory and best practices in the IT industry examining benchmarking in the business of software development and studying how it is affected by development process, application type, hardware platforms used, and many other variables.Next the book identifies different variables which affect productivity and variables that affect quality, developing useful equations that explaining their relationships. Finally these equations and findings are applied to case studies. , Information theory and best practices in the IT industry examining benchmarking in the business of software development and studying how it is affected by development process, application type, hardware platforms used, and many other variables.Next the book identifies different variables which affect productivity and variables that affect quality, developing useful equations that explaining their relationships. Finally these equations and findings are applied to case studies. ]"