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"Penelitian ini membahas tentang evaluasi sistem online yang sudah berjalan dalam usaha perhotelan di Provinsi DKI Jakarta, dimana sistem online merupakan salah satu bentuk pengawasan pemungutan pajak hotel dari Dinas Pelayanan Pajak. Seiring pertumbuhan usaha perhotelan di DKI Jakarta dan minimnya pegawai untuk mengawasi penerimaan pajak hotel, pemerintah melakukan penerapan sistem online sesuai dengan Peraturan Gubernur Nomor 224 tahun 2012 tentang Pembayaran dan Pelaporan Transaksi Usaha Pajak Hotel, Pajak Restoran, Pajak Hiburan dan Pajak Parkir Melalui Online Sistem. Penelitian ini menggunakan metode penelitian kualitatif berdasarkan teknik pengumpulan data studi literatur dan studi lapangan yang dilakukan dengan wawancara. Kesimpulan dari penelitian ini adalah sistem online tahap dua sudah diterapkan dengan baik. Dan Dinas Pelayanan Pajak melakukan upaya-upaya agar wajib pajak hotel dapat menikmati sistem ini dengan baik.

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This research talk about the evaluation of the online system which has been running in the business of hospitality in jakarta province, where the online system is one form of surveillance tax collection hotel of tax service department. Along with the growth in the hospitality business in Jakarta and a lack of officers to oversee the Government's tax revenues, doing the application online system in accordance with Regulation Number 224 Governor in 2012 about payments and reporting the transactions Tax, Business Tax, Entertainment Tax Restaurant and Parking Taxes through an Online System. This research uses qualitative research methods based on data collecting techniques study the literature and field studies conducted with interviews. The conclusion of this research is an online system phase two are properly applied.And dept. of tax making efforts to taxpayers hotel can enjoy this system well."

"Pemerintah Provinsi DKI Jakarta menerapkan Sistem online atas data transaksi pembayaran Pajak Restoran, Pajak Hotel, dan Pajak Hiburan dalam rangka pengawasan pembayaran Pajak Daerah. Penelitian ini dimaksudkan untuk melakukan evaluasi penerapan sistem online Pajak Restoran, Pajak Hotel dan Pajak Hiburan di Provinsi DKI Jakarta dengan Analisis Biaya Manfaat (cost and benefit analysis) untuk memberikan gambaran apakah manfaat dari penerapan sistem online pajak dari segi pengawasan kepatuhan Wajib Pajak dalam melakukan pembayaran pajak lebih besar dari biaya yang dikeluarkan. Penelitian ini menyimpulkan bahwa penerapan Sistem Online pajak telah memberikan manfaat yang lebih besar dari biaya yang dikeluarkan.

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Jakarta administration to implement an online system for payment transaction data Restaurant Tax, Hotel Tax and Entertainment Tax in Regional Tax Payments Supervision order. This study aimed to evaluate the implementation of online systems Restaurant Tax, Hotel Tax and Entertainment Tax in DKI Jakarta Province with benefit cost analysis to give an idea whether the benefits of implementing online systems in term of taxpayer compliance monitoring of doing tax payment is greater than the cost incurred. This study concludes that the implementation of online tax system has provided grater benefits than costs."

"Penelitian ini tentang alternatif kebijakan pajak hotel atas biaya sewa rumah melalui Airbnb di DKI Jakarta. Penelitian ini dilatarbelakangi oleh berkembangnya transaksi penginapan melalui digital platform seperti Airbnb dan beberapa jenis transaksi penginapan tersebut seperti penyewaan rumah belum dikenakan pajak hotel. Penelitian ini bertujuan untuk menganalisis kebijakan yang telah diterapkan di Florida dan New York City sehingga dapat menganalisis alternatif kebijakan pajak hotel atas transaksi penyewaan rumah melalui Airbnb di DKI Jakarta. Penelitian ini akan menganalisis metode pemungutan pajak hotel yang tepat atas transaksi Airbnb di DKI Jakarta dengan membandingkan dua cara pemungutan yang telah diterapkan di Florida dan New York City. Penelitian ini menggunakan pendekatan kualitatif dengan teknik pengumpulan data berupa wawancara mendalam dan studi literatur. Dari hasil penelitian dengan menggunakan metode diatas diperoleh simpulan bahwa baik Pemerintah DKI Jakarta belum memiliki persiapan yang mendetail dan belum melakukan langkah-langkah pengawasan serta penggalian potensi pajak atas transaksi Airbnb khususnya jenis rumah tinggal. Diketahui bahwa pemerintah memiliki dasar hukum yang cukup kuat untuk mengenakan pajak hotel atas transaksi Airbnb dengan menggunakan ketentuan perundang-undangan yang ada. Oleh karena itu, disarankan agar pihak otoritas perpajak DKI Jakarta melakukan langkah-langkah untuk dapat memungut pajak atas transaksi tersebut sebagaimana yang telah diterapkan di Florida dan New York City.

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This research is about an alternative for hotel tax policy for home rentals transaction through Airbnb Application. The background of this research is the expanding lodging transaction done through digital platform such as Airbnb. However, many of this transaction such as home rentals have not been subjected to hotel tax yet. The purpose of this research is to analyze hotel tax policy on Airbnb transaction specifically on rental of individual houses which have not been subjected to tax. This research will analyze the best alternative method to collect hotel tax on Airbnb transacation by comparing the two collection methods that have been applied in Florida and New York City. This research uses a qualitative approach with data collection techniques in the form of in-depth interviews and literature reviews.

The result of this research, it was concluded that the government have not had detailed preparations to impose hotel tax on Airbnb transaction yet. From this research, it is known that the government has strong legal basis to impose hotel tax on Airbnb by using existing legislative law. Therefore, is it recommended that the tax authorities do stages of collecting hotel tax on Airbnb transaction as have been done in Florida and New York City."

"With the changes of the lax collection system from an official assessment system to a self assessment system in 1996, the inspection of the tax obligation of the tax payer become important in order to test the compliance and enforcement of tax regulations. In an effort to support the system and make good taxation procedures in the Great Jakarta, the implimentation of the self assessment system will entrust tax payers to count, calculate, pay and report the amount of tax due according to the taxation regulations.The statistical variables of this research consists of dependen and independen variables. The random variable is the frequency of tax inspection and the non-free variable is the compliance of the hotel as a tax payer with 4 (four) compliance dimensions being the self assessment system, book keeping, inspection and mass deposit.The research took place in South Jakarta Suku Dinas Pendapatan. The method used in this reascarch was the survey of 34 samples of hotel tax payer listed in South Jakarta Suku Dinas Pendapatan_ The tools used in this research to compiles the data was a questionaire given to hotel tax payers with 16 questions. The method of data analysis used to analise the relationship between the random and order variables is of the corellation of the simple regression linear formula, corellation coeffecience and hipotesis test (t-test) at a significant rate a = 5%.The results of this research shows that correlations using simple linear regression analysis, corellation co-efficience and t-tests, describe that inspection has given a positive influence to the compliance of hotel tax payers in implementing tax regulation of self assesment system, book keeping, inspection and mass deposit.Based on this research and to improve the compliance of hotel tax payers in implementing the tax regulations, it is recommend to South Jakarta Suku Dinas Pendapatan to improve the frequency of inspection especially to tax payers who have not been inspected before and increase the number of inspectors and improve the quality of the tax inspector in order to maximize their capabilities."

"Penelitian ini membahas pengawasan pemungutan pajak daerah yang dilakukan oleh Pemerintah Provinsi DKI Jakarta melalui sistem online atas Pajak Hotel, Pajak Restoran, dan Pajak Hiburan. Penelitian ini bertujuan untuk menganalisis manfaat dan kendala penerapan sistem online Pajak Hotel, Pajak Restoran, dan Pajak Hiburan di Provinsi DKI Jakarta. Pendekatan yang digunakan adalah pendekatan studi kasus. Penelitian ini menyimpulkan bahwa sistem online pajak telah memberikan manfaat, terutama meminimilisasi biaya administrasi pajak dan efisiensi dalam pengawasan pemungutan pajak. Kendala yang dihadapi dalam penerapan sistem online adalah belum kooperatifnya wajib pajak dan beragamnya tipe alat transaksi di tempat usaha wajib pajak yang menyebabkan target jumlah objek Pajak Hotel, Pajak Restoran, dan Pajak Hiburan yang menggunakan sistem online pajak belum tercapai. Rekomendasi dari penelitian ini adalah agar Pemerintah Provinsi DKI Jakarta khususnya Dinas Pelayanan Pajak mengupayakan kesesuaian alat sistem online dengan alat transaksi di tempat usaha wajib pajak, melakukan lebih banyak penyuluhan kepada wajib pajak, serta menambah bank untuk bekerjasama dalam penerapan sistem online pajak.

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This study discusses regional tax collection monitoring of Hotel Tax, Restaurant Tax, and Entertainment Tax through the online system conducted by Provincial Government of DKI Jakarta. This study is intended to analyze the benefits and constraints of the implementation of the online system of Hotel Tax, Restaurant Tax, and Entertainment Tax in DKI Jakarta. The approach used is a case study approach. This study concludes that the online system has provided benefits especially tax costs minimilized and efficiency in the monitoring of tax collection. Constraints encountered in the implementation of the online system such as taxpayers uncooperative and various types of transaction tools in taxpayer's place of business that causes the target number of taxpayers use tax online system has not been achieved. Recommendations from this study is the Provincial Government of DKI Jakarta, particularly the Dinas Pelayanan Pajak, compliance efforts online system tools with transaction tool in a taxpayers place of business, doing more outreach to taxpayers, as well as add a bank to cooperate in the implementation of tax online system."

"The relation between taxation system and tax dispute constitutes an unpreventable phenomenon, there is an opinion saying that with more taxation disputes (objections) indicates the weakness of taxation system mainly Tax Laws and without support by good Tax Administration.

The submission of tax objection constitutes a reflection of dissatisfaction from Tax Payer against the stipulation of tax that must be carried out by Tax Payers as their obligation. That based on the existing data there are still sufficiently high figure of submission of tax objection, so that the writer has assumption that there are still many Tax Payers that have negative perception against the implementation of tax imposition.

In this investigation, the measurement of perception of Tax Payers against the implementation of tax imposition is taken from Four Maxims Theory from Adam Smith i.e., equality, certainty, convenience of payment and economy of collection. While perception of Tax Payer itself will cause a kind of behavior, where the variable of behavior is measured based on the level of submission of objection.

The result of investigation shows that four principles of Four Maxims Theory provide influence to Tax Payers for submitting tax objection. Or in other word, the application of the whole Four Maxims Theory continually will provide influence to the level of submission of objection.

Based on the above fact, the writer can make conclusion that if Government really applies this Four Maxims Theory in the implementation of tax imposition, it will provide positive influence to the perception of Tax Payers which means will cause smooth process of tax imposition in Indonesia so that ultimately will provide influence against State's income that is used to implement development program in our Country."

"Rendahnya tingkat kepatuhan perpajakan menjadi masalah serius di beberapa Negara berkembang. Keberhasilan berjalannya sistem self assessment, sangat terpengaruh oleh tinggi rendahnya kesadaran masyarakat terhadap pajak Jika suatu tingkat kepatuhan pajak di suatu negara relatif rendah, yang harus dilakukan pertama kali oleh pemerintah adalah mencari tahu mengapa hal tersebut terjadi. Mencari akar permasalahan yang sebenarnya jauh lebih baik daripada menggalakkan penagihan, tetapi tidak mengimbanginya dengan pelayanan yang memuaskan. Pelayanan seharusnya tidak boleh lagi dilakukan "ala kadar"nya karena akan membentuk citra yang kurang baik, yang pada akhimya akan merugikan pemerintah jika image tersebut ternyata membentuk sikap "tax phobia". Masyarakat sebagai pembayar pajak berhak mendapat Iayanan yang cepat, bersih dan memuaskan. Kualitas pelayanan mempunyai dimensi reliabilitas (Reliability), daya tanggap (Responsiveness), jaminan (Assurance), empati (Empathy) dan bukti fisik (Tangibles). Peningkatan kualitas pelayanan perlu dilakukan secara terus menerus dalam rangka menjaga kepuasan Wajib Pajak. Demikian halnya dengan Kantor Pelayanan Pajak (KPP) Bogor, sebagai kantor pelayanan publik yang berhubungan langsung dengan masyarakat tidak terlepas dari masalah pelayanan.Penelitian mempunyai tujuan untuk mendeskripsikan tingkat kepuasaan Wajib Pajak dalam melaksanakan kewajiban perpajakannya yang diukur dari dirnensidimensi kualitas pelayanan dan untuk mengidentifikasi pengaruh Kepuasan Wajib Pajak atas Pelayanan Kantor Pelayanan Pajak Terhadap Kepatuhan Wajib Pajak.Jumlah sampel dalam penelitian ini, berdasarkan rumus Slovin berjumlah 393 orang. Sedangkan jumlah responden yang mengisi dan mengembalikan kuesioner penelitian ini berjumlah 186 orang. Menurut Sekaran, umumnya tingkat pengembalian kuesioner adalah rendah. Tingkat pengembalian sebesar 30 % dapat dipertimbangkan untuk diterima. Di dalam penelitian ini jumlah responden yang mengembalikan kuesioner sebanyak 186 prang (47,33%). Dengan tingkat pengernbalian kuesioner sebesar 47,33% maka jumlah responden dalam penelitian ini dapat diterima. Sedangkan untuk menentukan anggota sampel penulis menggunakan Convenience Sampling.Kepuasan Wajib Pajak yang ada di Kantor Pelayanan Pajak Bogor dibentuk oleh kelima dimensi pelayanan yaitu Reliabilitas, Daya Tanggap, Jaminan, Empati dan Bukti Fisik. Dari hasil analisis kepuasan Wajib Pajak diperoleh basil, Pelayanan yang ada pada Kantor Pelayanan Pajak Bogor belum memenuhi harapan Wajib Pajak. Hal ini terlihat dari rata-rata harapan Wajib Pajak lebih besar dari rata-rata yang dirasakan Wajib Pajak untuk kelima dimensi kepuasan. Dari kelima dimensi Kepuasan Wajib Pajak, dimensi Empati mempunyai korelasi terbesar terhadap Kepatuhan Wajib pajak dan dimensi Reliabilitas mempunyai korelasi terkeeil terhadap Kepatuhan Wajib Pajak. Dengan demikian Kepuasan Wajib Pajak secara keseluruhan mempunyai pengaruh yang signifikan terhadap Kepatuhan Wajib Pajak.

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Low tax compliance is a matter of serious concern in many developing countries. The success of the self assessment system, depend on high and low of consciousness of people to tax. If level of tax compliance in one state is relative low, the first it is done by government is looking for solution why it happens. To looking for of the root problem which the better than incite the pressing a claim but not equal with satisfaction for servicing. The servicing is not done with careless because it will form the bad image, and at the last will inflicted a loss upon the government if the image will form "tax-phobia". The people as the taxpayers reserve the right, quickly service, clear, and satisfied. Dimension of service quality are reliability, responsiveness, assurances, empathy, and tangibles. Raising the service quality must do continuous to keep the taxpayers satisfaction. Thus, in Bogor of Tax Office Service, as the public service office has direct relationship with the taxpayers are not apart from the service problem.

This research has goals to description the level of taxpayers satisfaction will be able to pay their obligation is measured from service quality dimension and identification influence of taxpayers satisfaction on services to taxpayers compliance,

The total of samples in this research based on Slovin formula is 393 respondents. But, the totals of respondents who fill and return the questionnaires are 186 respondents. Base on Sekaran's opinion that the return rate of questionnaires is typically low. A 30% of response rate is considered to accept. In this research the total of respondents who return the questionnaires are 186 (47,33%), so the total of respondents in this research can be accepted. While to determine of samples, the researcher used the convenience sampling.

Taxpayers satisfaction in Bogor of Tax Office Service is composed from fives dimension of services which are reliability, responsiveness, assurances, empathy, and Tangibles. As result of analysis from taxpayer?s satisfaction, the servicing in Bogor of Tax Office Services has not got good services to taxpayers. This is shown by average taxpayers expectation is more than average taxpayers perceived for the fifth services dimension. From fifth dimension of services, the empathy dimension has greater correlation to taxpayer?s compliance and the reliability dimension has smallest correlation to taxpayer?s compliance. So, taxpayer?s satisfaction has influence very significant to taxpayer?s compliance."