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"This research aimed to explain the existence of influence of interpersonal effective communication and leadership variables; individually and together, to the dependent variable of performance. In this research, communication variable is divided into two; vertical and horizontal/lateral communication with five indicators: openness, empathy, positive, support and similarity. Leadership variable is comprised of four indicators: good communication, delegation of authority, supervising, and ability to create good work condition.Research was conducted upon 71 respondents, which served as population of patent reviewers in Directorate Patent, Directorate General of Intellectual Property Rights, Department of Law and Human Rights, R1. Data analysis technique in used is Linear Regression. First, the linear regression technique is used as simple linear regression between each independent variable (interpersonal communication or leadership) to patent reviewers' performance, to see the existence of influence of each independent variable to performance as dependent variable. Multiple regression technique is used to verify the influence of both independent variables (interpersonal communication and leadership) together to patent reviewers? performance.From these various analyzes, it was found that interpersonal communication individually has negative influence to patent reviewer performance, while together with leadership variable have no influence in enhancing level of performance. Based on respondents' opinion on interpersonal communication existed in Directorate of Patent Reviewer, both vertical and horizontal/lateral communications, is not a dominant factor which can influencing patent reviewers' performance because the level of satisfaction in communication has not optimally met. Meanwhile the independent variable of independent, individually or together, has a significant and positive influence to patent reviewers' performance, where good leadership will influence an enhancement on patent reviewers' performance at Directorate of Patent Reviewer."

"Tesis ini membahas tentang komunikasi interpersonal dalam pengambilan keputusan organisasi berdasarkan karakteristik anggota Majelis Wali Amanat UI, dengan melakukan studi kasus pada periode 2007 – 2012 dan 2014 – 2017. Penelitian ini adalah penelitian kualitatif yang bersifat deskriptif. Metode pengumpulan data yang dilakukan adalah wawancara, observasi dan studi dokumentasi. Hasil penelitian menunjukkan paparan tentang komunikasi interpersonal yang terjadi dalam Majelis Wali Amanat Universitas Indonesia (MWA UI), serta hambatan komunikasi interpersonal dalam pengambilan keputusan MWA UI. Setiap organisasi tentu saja akan menghadapi hambatan dalam proses komunikasinya, hambatan ini tak hanya berasal dari luar organisasi namun dapat pula berasal dari dalam organisasi, seperti perbedaan karakteristik diantara anggotanya. Komunikasi interpersonal dalam MWA UI ini perlu di dukung pula oleh lima kualitas umum yang ada didalamnya seperti: Keterbukaan, empati, sikap mendukung, sikap positif dan kesetaraan yang ada diantara anggota-anggota MWA UI. Dengan terpenuhinya lima kualitas tersebut, niscaya perbedaan karakteristik diantara anggota MWA UI dapat disikapi untuk menjadi hal positif yang dapat membangun organisasi.

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This thesis discusses the interpersonal communication in organizational decision-making based on the characteristics of members of the UI Board of Trustees, by conducting (case studies in the period 2007 - 2012 and 2014 – 2017). Study was a descriptive qualitative research. Methods of data collection were interviews, observation and documentation studies. Results showed exposure on interpersonal communication that occurs in the Board of Trustees of Universitas Indonesia (MWA UI), and interpersonal communication barriers in decision making in MWA UI. Each organization will certainly face barriers in the communication process, barriers not only come from the outside of the organization, but can also come from within the organization, such as the differences between the characteristics of its members. MWA interpersonal communication in this UI needs to be supported also by the five common qualities in it such as: openness, empathy, being supportive, positiveness and equality that exists between members of MWA UI. With the fulfillment of these five qualities, certainly differences between the characteristics of UI MWA members can be addressed to be a positive thing to build an organization."

"Perkembangan teknologi, memberikan peluang luas bagi pebisnis untuk membuka usaha. Saat ini, potensi startup memberikan motivasi kepada pebisnis di Indonesia untuk memperluas bisnis mereka. Tahap awal pembentukan startup dianggap krusial, di mana keberlanjutan tim tergantung pada pembangunan keanggotaan, identitas, proses, dan komitmen. Penelitian ini memusatkan perhatian pada peran komunikasi internal dalam startup di PT PGA dengan menggunakan perspektif Communicative Constitution of Organizations (CCO) sebagai dasar teori. PT PGA adalah perusahaan yang berfokus pada pengembangan dan pemasaran merek di industri kecantikan dan perawatan pribadi. Peneliti menggunakan metode penelitian kualitatif dan pendekatan studi kasus, pengambilan data melalui wawancara mendalam. Hasil penelitian menunjukkan bahwa komunikasi ke bawah dan horizontal muncul dalam proses adaptasi, menciptakan suasana kekeluargaan dengan fleksibilitas, komunikasi informal, serta dukungan antarpribadi. Penataan diri menunjukkan otoritas atasan memainkan peran penting dalam pengambilan keputusan. Selain itu, keterlibatan anggota dalam kegiatan organisasi dan membangun komunikasi terbuka dilakukan untuk mencegah masalah dan memastikan pemahaman tugas. Koordinasi kegiatan mengatur peran atasan sebagai konseptor dan pengawas, serta komunikasi horizontal dalam menyelesaikan masalah dan memberikan dukungan. Dalam penentuan posisi lembaga, bawahan bertanggung jawab dan berkoordinasi dengan atasan terkait informasi atau masalah dengan pihak eksternal di PT PGA.

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The development of technology provides extensive opportunities for entrepreneurs to start businesses. Currently, the potential of startups motivates entrepreneurs in Indonesia to expand their businesses. The initial stage of startup formation is considered crucial, where team sustainability depends on the development of membership, identity, processes, and commitment. This research focuses on the role of internal communication in startups at PT PGA using the Communicative Constitution of Organizations (CCO) perspective as the theoretical foundation. PT PGA is a company that focuses on developing and marketing brands in the beauty and personal care industry. The researcher employs qualitative research methods and a case study approach, gathering data through in-depth interviews. The results indicate that downward and horizontal communication emerges in the adaptation process, creating a family-like atmosphere with flexibility, informal communication, and interpersonal support. Self-organization shows that the authority of superiors plays a crucial role in decision-making. Additionally, members' involvement in organizational activities and building open communication are conducted to prevent issues and ensure task understanding. Activity coordination regulates the role of superiors as conceptualizers and supervisors, with horizontal communication in problem-solving and providing support. In determining the institutional position, subordinates are responsible for coordinating with superiors regarding information or issues with external parties at PT PGA.

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"ABSTRAKBerdiri dan berkembangnya perusahaan startup multikultural membuat komunikasi antarbudaya dalam konteks tempat kerja tidak terelakkan. Penelitian kualitatif dengan tipe studi kasus empiris ini bertujuan untuk memahami pengalaman adaptasi dalam komunikasi antarbudaya yang dilakukan oleh karyawan asal Chengdu pada salah satu perusahaan startup di Jakarta dan bagaimana pengalaman adaptasi tersebut berperan dalam pembentukan budaya organisasi yang ada. Dalam studi ini ditemukan bahwa terdapat suatu pola adaptasi yang terbentuk dan berperan penting dalam pembentukan budaya organisasi; dan dengannya pula karyawan asal Chengdu berhasil melakukan proses adaptasi guna menjalankan pekerjaannya dan mencapai tujuan perusahaan.

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The establishment and growth of multicultural startup company urge intercultural communication in work place context becomes inevitable. This qualitative research uses empirical case study attempts to comprehend the adaptation experience within intercultural communication that applies to Chengdu employee in a startup company in Jakarta and how the adaptation experience is taking role in order to form the existent organization culture. The study shows the pattern of adaptation and its significance in forming organization culture; within the adaptation pattern, Chengdu employee succeeding the adaptation process to run their job well and achieve the company goals.

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"Kory Floyd's approach to interpersonal communication stems from his research on the positive impact of communication on our health and well-being. "Interpersonal Communication, 2/e" demonstrates how effective interpersonal communication can make students' lives better. With careful consideration given to the impact of computer-mediated communication, the program reflects the rapid changes of the modern world in which today's students live and interact. The program also helps students understand and build interpersonal skills and choices for their academic, personal, and professional lives."