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"Contents :- Preface - Introduction - Chapter 1: Assessing and addressing learners' needs - Chapter 2: Creating memorable events - Chapter 3: Developing powerful learning aids - Chapter 4: Creating a stimulating environment - Chapter 5: Starting with a bang! - Chapter 6: Connecting with learners - Chapter 7: Getting learners' brains in gear - Chapter 8: Engaging your learners - Chapter 9: Keeping it positive - Chapter 10: Managing unique groups and individuals - Chapter 11: Reinforcing learning through review and repetition - Chapter 12: Transferring learning to the job - Chapter 13: Evaluating training results - Appendix A: Applying Abraham Maslow's hierarchy of needs theory of motivation to training - Appendix B: Creative strategies for selecting volunteers - Appendix C: Creatively grouping participants - Resources - About the author - Index "

"If you're not social, it's like you're not even there. That's how critical social media marketing has become. Businesses everywhere are struggling to adapt, but transitioning from traditional marketing to online engagement is fraught with questions, such as: How much is a Facebook "like" worth? How can you effectively engage online influencers? What are the best dashboards for monitoring multiple social channels simutaneously? How do you keep it all going around the clock? For more than a decade, author Jeremy Goldman has helped companies inject "social" into their processes. In "Going Social", he explains the ins-and-outs of platforms such as Facebook,Twitter, LinkedIn, Google+, Foursquare, Instagram, Pinterest, and others - and shows readers how to: formulate a social strategy; pinpoint their audience and where they "live" online; give their brand a unique voice and personality; get good at listening; create relevant, engaging content; identify and reward influencers; build strong bonds with bloggers; become truly customer-centric; avoid pitfalls when possible-and respond to negative feedback when a misstep is made; cultivate brand spokespeople; use targeting to engage more effectively; turn employees into social marketers; engage with ROI in mind. The digital landscape offers unprecedented opportunities to breathe new life into brands, spread the word about products, and magnify loyalty. Featuring insights from entrepreneurs, social media directors, community managers, bloggers, and other experts, "Going Social" is an indispensable guide to connecting with customers in the brave new social frontier."

"Eleven classroom-tested games that can be mixed, matched, and modified for any training objective.Facilitate and evaluate your learning game play with the right combination of paper exercises, card games, board games, and unconventional activities that require a variety of unique props. Training Games provides a convenient game-use matrix to help you select the best games for your objectives."

"On the front lines of customer service, every day presents new and unexpected challenges - and even the most dedicated employees can be caught unprepared. They need confidence. They need training. They need help. This book answers the call by providing customer-facing professionals with short, simple, actionable advice designed to transform them into heroes in the eyes of the customers they serve. Chapters show readers how to: achieve the mindset required for hero-class service; understand the customer's expectations - and exceed them; develop powerful communication skills; avoid the seven triggers guaranteed to set customers off; handle difficult and even irrational customers with ease; and become an indispensable part of any frontline team. Armed with the tools and techniques in this book, readers will start each workday knowing they can conquer whatever problem comes their way."

"Many children are naturally shy but extreme shyness and social anxiety can become a major childhood problem, leading to avoidance of school, difficulty in making friends and even developing into social anxiety in adulthood. In Overcoming Your Child's Shyness and Social Anxiety, child psychologists Lucy Willetts and Cathy Creswell explain how parents can help a shy child learn to challenge their thoughts and behaviour patterns and learn to participate confidently in every aspect of their lives. Based on clinically proven cognitive behavioural principles, the book explains what causes shyness, how to identify social anxiety in your child (sometimes masked by anger or stubbornness) and how to gradually help your child face their anxieties and develop problem-solving strategies. This book is a must for parents, teachers and anyone working with children."