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"Now in a thoroughly updated third edition, this classic training guide shows readers how to build and maintain a successful, cost-effective organizational learning program. This is the training manager's ultimate answer book and set of tools for creating, developing, and managing the training function."

"The knowledge, skills and guidance managers need to become true learning leaders. Now more than ever, a versatile, well-trained workforce is critical to an organization?s success. Written for managers from a wide range of functional areas, this book gives any manager responsible for training the tools to help employees learn more, perform better, and work smarter. This comprehensive, up-to-date guide targets the roles necessary to manage training and learning in an organization: champion, builder, performance consultant, supporter, administrator, and keeper of the budget. Filled with expert information and real-world scenarios, this new book uses diagrams, charts, exercises, and a collection of tools for training delivery to help managers anticipate and solve a broad range of training challenges?for their own departments or for the entire organization. How to Manage Training: Facilitating Workplace Learning for High Performance delivers the knowledge, skills, and guidance managers need to become true learning leaders. Readers will learn how toL ? Develop a sample business plan for training ? Deliver learning experiences in a wide range of formats ? Create programs for peer-to-peer assistance and collegial problem solving ? Foster coaching and mentoring in the workplace ? Promote learning and training opportunities at all levels in the organization. This is an ebook version of the AMA Self-Study course. If you want to take the course for credit you need to either purchase a hard copy of the course through amaselfstudy."

"The latest tools and techniques for accomplishing more in less time with fewer resources. In today?s competitive global environment?where people at all levels need to accomplish more, in less time, with fewer resources?the ability to manage priorities is a key element in personal and professional success. How to Manage Your Priorities, Second Edition, provides managers, team leaders, professionals, and others in the workplace with the tools to master this essential business skill. The second edition, revised and updated with a new chapter on technology-based tools for identifying and organizing priorities, teaches managers the critical benefits of managing their priorities and removing the obstacles that interfere with success. Readers will learn how to: ? Identify what?s important ? Accomplish more in less time, with fewer resources ? Manage your workload to improve your working relationships ? Organize a task or project so outcomes meet expectations and objectives ? Collaborate with others to make sure deadlines are necessary and reasonable ? Improve the quality of your work and reduce stress ? Master key strategies for prioritizing tasks and activities ? Practice the best planning and scheduling techniques ? Use technology to manage your priorities: planning and scheduling tools, project management software, PDAs, organizing systems. This is an ebook version of the AMA Self-Study course."

"Gain control of tough conflict situations and transform them into a productive force in your organization. How to manage conflict in the organization, second edition, equips you with the strategies, tactics and insights you need to gain control of tough conflict situations. You´ll discover how to spot potential interpersonal conflicts?and defuse them before they flare up. You´ll understand how, when, where and why to apply the five favored conflict-resolution approaches, and you´ll develop the insight and intuition you need to make them work. This book will give you the skills to transform conflict into a positive, productive force by applying the proven techniques of principled negotiation. You will learn how to: ? Transform conflict into a positive, productive force ? Respond to on-the-job conflicts quickly and effectively ? Resolve conflicts positively using proven principled negotiation techniques. ? Understand the differences between structural (organizational) and interpersonal conflict ? Separate people from issues and focus on interests, not positions ? Get beyond immediate tensions and disagreements to the root causes of any interpersonal conflict ? Apply five surefire conflict-resolution approaches: avoiding, accommodating, compromising, forcing, and collaborating ? Adopt best practices for implementing alternative dispute resolution techniques ? Develop strategies for dealing with conflict resolution in electronic communication ? Follow guidelines for when to consult with HR about a conflict-resolution situation. This is an ebook version of the AMA Self-Study course. If you want to take the course for credit you need to either purchase a hard copy of the course through amaselfstudy."