Ditemukan 25956 dokumen yang sesuai dengan query
Malhotra, Deepak,author
San Francisco: Bareett-Koehler, 2011
650.1 MAL i
Buku Teks SO Universitas Indonesia Library
New York: McGraw-Hill , 2003
658.16 CON
Buku Teks SO Universitas Indonesia Library
Harrison, Michael I.
London: Sage publications, 1987
302.35 HAR d
Buku Teks SO Universitas Indonesia Library
Skarzynski, Peter
Boston: Havard Business Press, 2008
658.406 3 SKA i
Buku Teks SO Universitas Indonesia Library
Riggio, Ronald E.
Upper Saddle River, N.J.: Pearson, 2013
158.7 RIG i (1);158.7 RIG i (2);158.7 RIG i (2)
Buku Teks SO Universitas Indonesia Library
Riggio, Ronald E.
London [England] ; New York : Routledge, 2016
158.7 RIG i
Buku Teks SO Universitas Indonesia Library
Curtin, Steve
"Reveals three elements common to all exceptional service experiences. This title makes a compelling case that attention needs to shift from monitoring service activities to modeling, recognizing, and reinforcing the behaviors that actually create happy customers, such as expressing genuine interest, offering sincere compliments, and more."
New York: [American Management Association, ], 2013
e20436815
eBooks Universitas Indonesia Library
McGrath, Rita Gunther
Boston: Massachusetts Harvard Business Review Press, 2013
658.401 2 MCC e
Buku Teks Universitas Indonesia Library
Belgard, William P.
""Shaping the Future" provides how-to guidance - as well as examples based on interviews with executives from companies like Boeing, Microsoft, Rockwell-Collins, and Apple - on how readers can help to create a future of their own choosing. Rethinking many classic assumptions about change, "Shaping the Future" emphasizes the importance of making a single, critical change - the strategic imperative - rather than many smaller ones."
New York: [American Management Association;, ], 2004
e20438381
eBooks Universitas Indonesia Library
Johnson, Spencer
Jakarta: PT Elex Media Komputindo, 2019
158.1 JOH o
Buku Teks SO Universitas Indonesia Library