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"pt. 1 Effective coaching and mentoring. What is effective coaching and mentoring at work? --How can I be an effective coach or mentor? --How can I be an effective client? --pt. 2 Coach and mentor development. What is reflective practice and supervision? --How can I be reflective in practice? --What about training and accreditation? --pt. 3 Model, tools, and techniques. What Is The Skilled Helper model? --How Is The Skilled Helper used in practice? --What are some useful tools and techniques? --pt. 4 Coaching and mentoring practice. What are some ethical issues? --What are frequently asked questions? --How is a coaching and mentoring culture developed?"

"Since its publication two years ago, Telling Ain't Training and its enthusiastic and entertaining authors have gained a popularity no one could have predicted. Readers and audiences around the world have taken to heart the book's central admonition to be learner advocates who seek to transform learners not merely transmit information. In packed conference rooms, in sold-out Telling Ain't Training mini-conferences and workshops, and through the sale of thousands of copies of the book, Harold and Erica have built a following of fans who have wanted more. This book, Beyond Telling Ain't Training Fieldbook, is the answer to these many requests to provide a practical, on-the-ground guide to help individuals and their organizations fully implement the powerful principles in Telling Ain't Training. Beyond Telling Ain't Training Fieldbook provides readers with concrete actions and support materials to help transform telling to training. You will find useful worksheets, assessments, tools, and advice that will enable you and your organization to realize the true value of workplace learning. Like the original book, readers will recognize the easy-to-read, breezy writing style, and icons designed to help in the learning journey."

"Knock your socks off service doesn't just happen. It requires coaching on an ongoing basis. Now, thanks to authors Kristin Anderson and Ron Zemke, supervisors have a practical guide to the day-to-day challenges that arise in training superior customer service people. This newest Knock Your Socks Off book explains how to help frontline employees hone their skills, maintain the motivation to perform, and meet new situations head-on. The authors present a model for successfully coaching anyone, anywhere, and they show readers how to apply it in familiar coaching situations. Everyone can appreciate Zemke and Anderson's strategies for handling the toughest coaching problems. And they will learn a most important new skill- teaching employees to be peer coaches, a growing need in the current era of teams and of doing more with less."

"Penelitian ini dilakukan untuk melihat efektivitas pemberian program effective coaching pada atasan untuk meningkatkan perceived organizational support dan komitmen organisasi karyawan SBU H PT. X. Penelitian ini menggunakan tipe penelitian action research dengan jumlah partisipan penelitian sebanyak 12 orang karyawan SBU H PT.X. Alat ukur yang digunakan dalam penelitian ini adalah Survey of Perceived Oganizational Support yang dikembangkan oleh Eisenberger (1986) yang berjumlah 36 item dan alat ukur Komitmen Organisasi yang dikembangkan oleh Meyer dan Allen (1997) yang berjumlah 36 item. Peneliti menggunakan teknik korelasi Spearman Rho untuk mengetahui hubungan antara perceived organizational support dan komitmen organisasi dan uji Wilcoxon Signed-Rank Test untuk melihat peningkatan skor kedua variabel tersebut setelah pemberian intervensi berupa program effective coaching. Hasil penelitian menunjukkan adanya hubungan yang signifikan antara POS dan Komitmen Organisasi, dengan koefisien korelasi sebesar 0.880 dan signifikansi 0.000 (p<0.001). Selain itu juga terdapat peningkatan skor perceived organizational support setelah pemberian intervensi akan tetapi tidak terdapat peningkatan skor komitmen organisasi setelah pemberian intervensi.

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This research was conducted to examine the effectiveness of Effective Coaching Program for Supervisor to enhance employee?s perceived organizational support and organizational commitment at SBU H PT. X. This research used action research studies with 12 participants who works in SBU H PT. X. Tools used in this research were Survey of Perceived Organizational Support by Eisenberger (1986) with 36 items, and Organizational Commitment Questionnaire that developed from Allen & Meyer (1997) with 36 items.

The Researcher using the Spearman Rho correlation technique to determine the relationship between perceived organizational support and organizational commitment and the Wilcoxon Signed-Rank Test to see an increase in score of the two variables after the intervention of effective coaching program.

The results showed a significant relationship between POS and Organizational Commitment by all participants in this study with coefficient correlation of 0.880 and significance 0.000 (p <0.001). In addition, there is also an increase in perceived organizational support scores after the intervention but there is no increase in organizational commitment scores after the intervention."

"To stay on top, companies need to do more than just tread water - they need to grow. And that means that their employees need to develop and improve their skills at the same pace. More than ever, managers are being encouraged to improve employee performance through effective coaching, but so few of them have the time - or the knowledge it takes to do it successfully. Brian Emerson and Ann Loehr have spent years showing some of the country's top companies how to develop their most promising employees. "A Manager's Guide to Coaching" is a manual that will guide executives through every step of the coaching process, from problem solving to developing accountability. Clear, practical and straightforward, this is an invaluable tool that will help every leader coach employees, colleagues and themselves to excellence."

"Contents :- Create an effective mentoring program: - I. Planning and developing guidelines for mentoring programs - II. Making effective matches - III. Structuring the program: mentor/Mentee roles and responsibilities - IV. Evaluation - Where to go for more information "

"Peer coaching is a powerful process for enabling two or more people, who share common interests or goals, to collaborate in helping one another become more successful in their work or personal lives. This Infoline focuses on the many benefits the process of peer coaching can have on the corporate world."

"Packed full of case studies, activities and hints and tips for best practice, this book gives coaching and mentoring trainees the knowledge and skills they need to make the best start in their research career"

"Getting ahead in a fast-paced, competitive, and changing business climate is tough without some expert advice. This Infoline walks you through the three key steps to becoming an effective and successful executive coach. You will learn how to build trust with your client, ask the right questions, create an effective plan for success, and create human connections that get results."