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"Penelitian ini bertujuan melihat efektifitas program pelatihan penilaian kinerja untuk meningkatkan perceived organizational support dan employee engagement pada karyawan di lembaga pendidikan YPTK. Alat ukur perceived organizational support merupakan adaptasi dari Survey of perceived organizational support (Eisenberger, 1986) sedangkan alat ukur employee engagement merupakan adaptasi dari Utrecht Work Engagement Scale (Schaufeli dan Bakker 2003). Hasil uji regresi menunjukkan adanya pengaruh perceived organizational support terhadap employee engagement sebesar 0.168 (p=0.016 signifikan pada l.o.s 0.05). Hasil uji paired sample t-test menunjukkan adanya perbedaan skor perceived organizational support dan employee engagement yang signifikan sebelum dan sesudah dilakukan pelatihan dan sosialisasi penilaian kinerja.

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The aim of this research is to see the effectiveness of performance appraisal training to improve perceived organizational support and employee engagement in educational institution, YPTK. The measurement tools of perceived organizational support was adapted from Survey of perceived organizational support (Eisenberger, 1986) while the measurement of employee engagement adapted from Utrecht Work Engagement Scale, known as UWES (Schaufeli and Bakker 2003).

Result of regression analysis showed that employee engagement significantly influenced by perceived organizational support (0.168, P=0.016 significant at l.o.s. 0.05) and the result of paired sample t-test showed significant difference of POS and Employee Engagement score of respondent, pre and post performance appraisal training and socialization of it."

"Penelitian ini dilakukan untuk melihat hubungan antara perceived organizational support (POS) dan workplace well-being (WWB). Pengukuran dilakukan dengan alat ukur Survey of Perceived Organizational Support (SPOS) (Eisenberger et al., 1986). Workplace well-being diukur dengan Workplace Well-Being Index (Page, 2005). Partisipan dalam penelitian ini adalah pekerja pabrik manufaktur penghasil baja di Indonesia. Hasil penelitian ini menunjukkan adanya hubungan positif yang signifikan antara perceived organizational support dan workplace well-being pada pekerja pabrik (r = .72; p < .01). Artinya, semakin baik dukungan organisasi yang dipersepsi oleh pekerja pabrik, semakin baik pula tingkat kesejahteraan dirasakan pekerja pabrik di tempat kerjanya.

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This study aims to find the relationship between perceived organizational support (POS) and workplace well-being (WWB). Perceived organizational support was measured using an instrument called Survey of Perceived Organizational Support (SPOS) (Eisenberger et al., 1986). Workplace well-being was measured using an instrument named Workplace Well-Being Index (WWBI) (Page, 2005). The participants of this study are 173 manufacture workers in an Indonesian company engaging in steel industry.

The result shows there is a significant positive correlation between perceived organizational support and workplace well-being (r = .72; p < .01). That is, the better organizational support that perceived by manufacture worker, the better workplace well-being they have. "

"Penelitian ini bertujuan untuk mengetahui pengaruh dari Perceived Organizational Support yang terhadap Organizational Citizenship Behavior yang terdiri dari lima dimensi yaitu Conscientiousness, Altruism, Sportsmanship, Courtesy, dan Civic virtue yang dimediasi oleh dimensi dari Duty Orientations yaitu Duty to Member, Duty to Mission, Duty to Codes terhadap kinerja karyawan di Biro Setjen Kementrian Keuangan RI. Data penelitian ini diambil dari 205 sampel karyawan Biro Setjen Kementrian Keuangan dengan menggunakan kuesioner. Hasil dari penelitian ini menunjukan bahwa, Perceived Organizational Support berpengaruh terhadap Duty to member dan Duty to Codes. Sementara itu Duty to member dan Duty to Codes berpengaruh signifikan terhadap Conscientiousness dan Altruism, serta Duty to Mission tidak berpengaruh terhadap Sportsmanship, Courtesy, Civic virtue.

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This study aims to determine the effect of Perceived Organizational Support consisting on Organizational Citizenship Behavior consisting of five dimensions: Conscientiousness, Altruism, sportsmanship, courtesy, and Civic virtue mediated by the dimensions of Duty orientations that is Duty to Members , Duty to Mission, and Duty to Codes on the performance of employees in the Bureau of the Secretariat General of the Ministry of Finance RI. The research data was taken from a sample of 205 employees of the Bureau of the Secretariat General of the Ministry of Finance RI using a questionnaire.

The results of this study show that, effect of Perceived Organizational Support. Perceived Organizational Support have significantly effect the Duty to members and the Duty to Codes, and Duty to Members and Duty to Codes have significantly effect the Altruism and Conscientiousness. Meanwhile Duty to Mission has no effect on sportsmanship, courtesy, Civic virtue."

"Penelitian ini dilakukan untuk mengetahui pengaruh perceived organizational support (POS) terhadap komitmen organisasi karyawan di PT XYZ. Tipe penelitian action research dengan responden sebanyak 66 karyawan. Alat ukur dalam penelitian ini adalah adaptasi dari Organizational Commitment Questionnare (Allen dan Meyer, 1997) dan Survey Perceived of Organizational Support (Eisenberger dkk., 1986). Hasil uji regresi berganda (R2=0,208, p<0,05), menunjukkan bahwa ketiga komponen POS secara bersama-sama berpengaruh signifikan terhadap komitmen organisasi karyawan. Adapun dimensi POS yang memiliki sumbangan terbesar terhadap ketiga komponen komitmen organisasi adalah perceived of supervisor support (PSS). Oleh karena itu, intervensi dirancang untuk meningkatkan PSS melalui pelatihan coaching terhadap atasan dan pendampingan saat atasan memberikan coaching kepada bawahannya. Dari hasil uji signifikansi perbedaan pre-test dan post-test, diketahui bahwa intervensi yang diberikan berhasil meningkatkan POS (t=-2,899, p<0,05), namun tidak berhasil meningkatkan komitmen organisasi karyawan (t=-1,489, p>0,05). Hal ini disebabkan rendahnya pengalaman kerja responden (dibawah 2 tahun) atau jarak pengukuran pre-test dan post-test yang terlalu singkat. Dengan demikian, perusahaan perlu memberikan bentuk dukungan lain yang dapat meningkatkan komitmen organisasi, misalnya kebijakan, penghargaan, dan kondisi kerja yang dipersepsikan adil oleh karyawan.

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The study was conducted to determine the effect of perceived organizational support (POS) to organizational commitment of XYZ employees. Type of action research study with the respondents as many as 66 employees. Measuring tool in the study were adapted from the Organizational Commitment Questionnare (Allen and Meyer, 1997) and the Survey of Perceived Organizational Support (Eisenberger et al., 1986).

The results of multiple regression test (R2=0,208, p<0,05), showed that all three components of POS is jointly significant effect on organizational commitment of employees. The dimensions of POS which has the largest contribution to the three components of organizational commitment is perceived supervisor support (PSS). Therefore, the interventions was designed to improve the PSS through coaching training and supervisory to superordinates.

The results of pre-test and post-test significance differences that intervention given had been able to improve POS (t=-2,899, p<0,05), but have not been able to improve organizational commitment (t=-1,489, p>0,05). This is due to lack of work experience of respondents (under 2 years) or a distance measurement of pre-test and post-test that is too short. Thus, companies need to provide other forms of support that can improve organizational commitment, such as policies, fair rewards, and working conditions are perceived by employees."

"ABSTRAKTesis ini terfokus pada usaha untuk meningkatkan keterikatan kerja (work engagement) pada karyawan melalui beberapa variabel prediktor. Berdasarkan penggalian data awal, masalah yang dialami oleh PT. XYZ adalah munculnya gejala-gejala disengagement pada karyawan yang disebabkan oleh proses mutasi yang dilakukan perusahaan. Work engagement karyawan dipengaruhi oleh faktor kepribadian dan pekerjaan. Dalam penelitian ini variabel yang kemudian diteliti besar pengaruhnya terhadap work engagement karyawan yaitu, ketahanan psikologis (psychological hardiness), dan efikasi kerja (occupational self-efficacy) yang termasuk dalam faktor kepribadian dan persepsi karyawan terhadap dukungan yang diberikan oleh organisasi (perceived organizational support) yang termasuk faktor pekerjaan. Penelitian dilakukan terhadap 78 karyawan PT.XYZ dengan menggunakan kuesioner UWES-9, OSE, DRS-Short Scale, dan SPOS yang masing-masing telah dialih bahasakan. Melalui hasil regresi berganda diketahui bahwa variabel psychological hardiness dan occupational self efficacy memberikan pengaruh yang signifikan terhadap work engagement dan variabel perceived organizational support tidak memiliki pengaruh yang signifikan terhadap work engagement karyawan PT.XYZ. Peneliti kemudian membuat program intervensi untuk meningkatkan salah satu variabel yang terbukti mempengaruhi work engagement yaitu occupational self efficacy. Dari hasil uji signifikansi perbedaan nilai pre test dan post test. Dapat diketahui bahwa intervensi yang diberikan berhasil meningkatkan pengetahuan peserta mengenai keterampilan yang harus dikuasai untuk meningkatkan occupational self-efficacy mereka.

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ABSTRACTThis thesis focused on efforts to improve the work engagement of employees through multiple predictor variables. Based on the initial data gathering, the problems experienced by PT. XYZ is the emergence of symptoms of disengagement on employees caused by the mutation program held by company. Work engagement is influenced by personality resources and job resources. In this study the variables are then examined which has the large contribution to work engagement are, psychological hardiness, and occupational self-efficac) were included in the personality resources and perceived organizational suppor) which include job resources. The study was conducted on 78 employees Pt XYZ, using questionnaires Uwes -9, OSE, DRS-Short Scale, and SPOS each of which has been converted translated. Through the results of multiple regression is known that variable psychological hardiness and occupational self-efficacy have a significant influence on work engagement and perceived organizational support variables did not have a significant impact on work engagement on empolyee at PT.XYZ. Researchers then create intervention programs to improve one of the variable shown to affect work engagement, namely occupational self-efficacy. From the results of tests of significance difference in the value of pre test and post test. It is known that a given intervention succeeded in increasing participants' knowledge of the skills that must be mastered to improve their occupational self-efficacy."

"Penelitian ini bertujuan untuk melihat pengaruh organizational mobility preferences dan perceived organizational support terhadap affective commitment karyawan. Penelitian ini merupakan penelitian kuantitatif dengan menggunakan alat ukur Affective Commitment Scale yang telah direvisi dan dikembangkan oleh Meyer, Allen, dan Smith (dalam Meyer & Allen, 2004) untuk mengukur komitmen afektif karyawan sebagai variabel terikat, Boundaryless Career Attitudes Scale (Briscoe, Hall, & DeMuth, 2006) untuk mengukur organizational mobility preferences dan Survey of Perceived Organizational Support (Eisenberger et al., 1997). Penelitian ini dilakukan pada 143 responden yang pernah bekerja selama minimal satu tahun. Penelitian ini menunjukkan hasil bahwa organizational mobility preferences (β = -0,30, p = 0,000) memiliki pengaruh negatif terhadap komitmen afektif dan perceived organizational support (β = 0,51, p = 0,000) memiliki pengaruh positif terhadap komitmen afektif karyawan, Lebih lanjut lagi diketahui bahwa variabel organizational mobility preferences dan perceived organizational support memiliki kontribusi varian yang unik pada komitmen afektif karyawan setelah mengontrol usia, tahun lulus pendidikan terakhir, tahun mulai kerja, lama kerja saat ini, dan waktu paling lama kerja karyawan.

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The aim of this research is to examine the influence of organizational mobility preferences and perceived organizational support on affective commitment. This study is a quantitative study using Affective Commitment Scale developed by Meyer, Allen, dan Smith (in Meyer & Allen, 2004) to measure employee's affective commitment towards organization as the dependent variable (DV), Boundaryless Career Attitudes Scale developed by Briscoe, Hall, and DeMuth (2006) to measure the dimension of organizational mobility preferences and Survey of Perceived Organizational Support developed by Eisenberger et al. (1997) to measure employee?s perceived organizational support. The sample of this study is a total of 143 respondents who have worked in a company for at least a year.

Results indicated that organizational mobility preferences (β = -0,30, p = 0,000) negatively influenced employee?s affective commitment while perceived organizational support (β = 0,51, p = 0,000) positively influenced employee?s affective commitment. Furthermore, organizational mobility preferences and perceived organizational support explained a unique variance in affective commitment above age, year graduated from latest education, year first started a job, employee's tenure (current tenure and longest tenure)."

"Terdapat dua tujuan utama dalam penelitian ini, yaitu untuk mengetahui hubungan antara perceived organizational support dengan strategi emotional labor dan mengetahui hubungan antara afek positif dan afek negatif dengan strategi emotional labor. Penelitian berdesain kuantitatif non-eksperimental ini memiliki total partisipan 118 orang dengan karakteristik partisipan merupakan seorang pegawai di sektor industri jasa di wilayah Jabodetabek. Emotional labor diukur dengan menggunakan Emotional Labor Scale (ELS) yang dikembangkan oleh Diefendorff et al. (2005), untuk mengukur perceived organizational support menggunakan survey of perceived organizational support (SPOS) yang dikembangkan oleh Eisenberger et al. (1986), serta untuk mengukur afek menggunakan Positive Affect Negative Affect Scale (PANAS) yang dikembangkan oleh Watson et al. (1988). Hasil penelitian ini menunjukkan bahwa terdapat hubungan yang signifikan antara afek positif dengan deep acting (r = 0,24, p < 0,01), serta afek negatif dengan surface acting (r = 0,26, p < 0,01). Hal ini menandakan bahwa individu yang cenderung mengalami perasaan yang positif seperti merasa bersemangat akan cenderung menampilkan emosinya secara tulus dengan mengubah perasaan yang sebenarnya dirasakan agar sesuai dengan aturan tampilan emosi yang diharapkan organisasi, sedangkan individu yang cenderung mengalami perasaan negatif yang tinggi seperti mudah tersinggung cenderung akan berpura-pura menampilan emosi sesuai dengan aturan tampilan organisasi dengan hanya mengubah gestur atau nada suara tanpa mengubah perasaan yang sebenarnya. Namun, hasil lainnya menunjukkan bahwa tidak terdapat hubungan antara perceived organizational support dengan strategi emotional labor baik berupa surface acting ataupun deep acting. Hal ini berarti baik atau buruknya persepsi yang dimiliki pegawai terhadap dukungan organisasi tidak berhubungan dengan regulasi tampilan emosi seperti apa yang akan ditampilkan.

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There are two main objectives in this study, the first one is to investigate the relationship between perceived organizational support with the strategy of emotional labor and the second one is to investigate the relationship between positive affect and negative affect with the strategy of emotional labor. This quantitative non-experimental study has total 118 participants with the characteristics of the participants is an employee in the service industry in Jabodetabek area. Emotional labor was measured using the Emotional Labor Scale (ELS) developed by Diefendorff et al. (2005), to measure perceived organizational support used a survey of perceived organizational support (SPOS) developed by Eisenberger et al. (1986), and to measure affect, this study used Positive Affect Negative Affect Scale (PANAS) developed by Watson et al. (1988). The results of this study shows that there is a significant relationship between positive affect and deep acting (r = 0.24, p <0.01), also negative affect and surface acting (r = 0.26, p <0.01). This results indicates that employee who are likely to experience positive feelings such as feelings excited would tend to show emotions sincerely by changing the feelings that are perceived to be in accordance with the rules of emotion expected by organization (display rules), whereas employee who are likely to experience negative feelings such as high irritability tend to faking the display of emotion in order to display emotions that fit with display rules simply by changing the gestures or tone of voice without changing the actual feeling. However, other results shows that there is no relationship between perceived organizational support with emotional labor strategy either surface acting nor deep acting. This results indicates that good or bad employee?s perception of support from their organization is not related to what strategy of emotion regulation that will be displayed."

"Work engagement merupakan sebuh konstruk yang diasosikan dengan berbagai employee outcomes seperti job performance, job satisfaction dan employee well being. Penelitian ini bertujuan untuk menguji pengaruh perceived supervisor support, perceived organizational support, dan learning opportunities terhadap work engagement karyawan generasi milenial perbankan BUMN. Penelitian ini merupakan penelitian kuantitatif yang menggunakan metode Structural Equation Modeling SEM untuk mengolah 195 data responden. Hasil penelitian ini menunjukkan bahwa work engagement dipengaruhi secara langsung oleh perceived supervisor support dan perceived organizational support. Selain itu perceived organizational support terbukti memediasi pengaruh perceived supervisor support terhadap work engagement. Sehingga peran mediasi yang terbentuk adalah partial mediation.

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Work engagement is a construct that is associated with various employee outcomes such job performance, job satisfaction and employee well being. This study aims to examine the effect of perceived supervisor support, perceived organizational support, and learning opportunities on millennials work engagement in state owned bank. This research is a quantitative research using Structural Equation Modeling SEM method to analyze the data.

The results of this study indicate that work engagement is directly affected by perceived supervisor support and perceived organizational support. In addition, perceived organizational support proved to mediate the impact of perceived supervisor support on work engagement. Thus, the mediation role formed is partial mediation. "

"Penelitian ini dilakukan untuk melihat efektivitas pemberian program effective coaching pada atasan untuk meningkatkan perceived organizational support dan komitmen organisasi karyawan SBU H PT. X. Penelitian ini menggunakan tipe penelitian action research dengan jumlah partisipan penelitian sebanyak 12 orang karyawan SBU H PT.X. Alat ukur yang digunakan dalam penelitian ini adalah Survey of Perceived Oganizational Support yang dikembangkan oleh Eisenberger (1986) yang berjumlah 36 item dan alat ukur Komitmen Organisasi yang dikembangkan oleh Meyer dan Allen (1997) yang berjumlah 36 item. Peneliti menggunakan teknik korelasi Spearman Rho untuk mengetahui hubungan antara perceived organizational support dan komitmen organisasi dan uji Wilcoxon Signed-Rank Test untuk melihat peningkatan skor kedua variabel tersebut setelah pemberian intervensi berupa program effective coaching. Hasil penelitian menunjukkan adanya hubungan yang signifikan antara POS dan Komitmen Organisasi, dengan koefisien korelasi sebesar 0.880 dan signifikansi 0.000 (p<0.001). Selain itu juga terdapat peningkatan skor perceived organizational support setelah pemberian intervensi akan tetapi tidak terdapat peningkatan skor komitmen organisasi setelah pemberian intervensi.

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This research was conducted to examine the effectiveness of Effective Coaching Program for Supervisor to enhance employee?s perceived organizational support and organizational commitment at SBU H PT. X. This research used action research studies with 12 participants who works in SBU H PT. X. Tools used in this research were Survey of Perceived Organizational Support by Eisenberger (1986) with 36 items, and Organizational Commitment Questionnaire that developed from Allen & Meyer (1997) with 36 items.

The Researcher using the Spearman Rho correlation technique to determine the relationship between perceived organizational support and organizational commitment and the Wilcoxon Signed-Rank Test to see an increase in score of the two variables after the intervention of effective coaching program.

The results showed a significant relationship between POS and Organizational Commitment by all participants in this study with coefficient correlation of 0.880 and significance 0.000 (p <0.001). In addition, there is also an increase in perceived organizational support scores after the intervention but there is no increase in organizational commitment scores after the intervention."

"ABSTRACTThis study was conducted in order to investigate the factors that influenced organizational citizenship behavior OCB in Hanamasa Restaurant by analyzing several factors, such as organizational socialization, organizational identification, and job involvement. Structural equation modelling analysis N 240 revealed that relations between employees rsquo evaluations of organizational socializaton and organizational citizenship behavior OCB were partially mediated by perceptions on organizational identification and job involvement.

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ABSTRAKPenelitian ini dilakukan untuk mengetahui faktor-faktor yang mempengaruhi organizational citizenship behavior OCB para karyawan di Restoran Hanamasa dengan menganalisis beberapa faktor, yaitu sosialisasi organisasi, identifikasi organisasi, dan keterlibatan kerja. Analisis model persamaan struktural N=240 mengungkapkan bahwa hubungan antara proses sosialisasi organisasi dan organizational citizenship behavior OCB dimediasi sebagian oleh identifikasi organisasi dan keterlibatan kerja."