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"ABSTRAKPenelitian ini bertujuan untuk mengetahui apakah aktivitas social mediamarketing berpengaruh terhadap loyalty intentions melalui driver customer equity,yaitu value equity; brand equity; dan relationship equity; dalam konteksperbankan yaitu PT. Bank Negara Indonesia (Persero), Tbk. Sampel padapenelitian ini adalah nasabah BNI yang berpengalaman mengunakan social mediaBNI dan yang menggunakan Internet Banking BNI sejumlah 215 responden.Structural Equation Modelling (SEM) dengan software LISREL 8.51 digunakanuntuk mengolah data. Hasil analisis menunjukkan bahwa aktivitas social mediamarketing memiliki pengaruh positif yang signifikan terhadap value equity, brandequity, relationship equity, dan loyalty intentions. Value equity dan brand equityjuga memiliki pengaruh positif yang signifikan terhadap loyalty intentions,sedangkan relationship equity tidak tidak terbukti memiliki pengaruh yang positifyang signifikan terhadap loyalty intentions.

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ABSTRACTThe objective of this research is to study whether social media marketingactivities have significant effects on loyalty intentions through customer equitydrivers, such as value equity; brand equity; and relationship equity; in the contextof banking, which is PT. Bank Negara Indonesia (Persero), Tbk. The respondentsfor this research are customers of BNI who have experienced using social mediaof BNI and BNI Internet Banking BNI in the number of 215 respondents. Thedata was processed through Structural Equation Modeling (SEM) using LISREL8.51. The results show that social media marketing activities have a significantpositive effect on value equity, brand equity, relationship equity, dan loyaltyintentions. Value equity and brand equity also have a significant positive effect onloyalty intentions, while relationship equity is not proven having a significantpositive effect on loyalty intentions."

"Industri fashion diproyeksikan akan terus tumbuh. Merek fesyen dengan mode cepat (fast fashion) yang sesuai tren terkini juga masih berkembang, tak terkecuali di Indonesia. Berbagai merek fast fashion terutama merek lokal khusus produk fyesen perempuan terus berstrategi untuk menarik konsumen. Penelitian ini bertujuan untuk mengetahui hubungan antara social media marketing activities (SM) dan tiga konstruk pemasaran yakni value consciousness (VC), brand consciousness (BC), serta brand love (BL) terhadap tahapan brand loyalty, yakni cognitive brand loyalty (CGL), affective brand loyalty (AL), dan conative brand loyalty (CNL). Penelitian ini diolah menggunakan Structural Equation Modeling (SEM) berdasarkan data dari sejumlah 242 responden yang diperoleh melalui penyebaran kuesioner terhadap konsumen merek fast fashion lokal khusus produk fesyen perempuan berusia 16-34 tahun yang pernah membeli produk serta mengetahui dan/atau mengikuti sosial media dari setidaknya salah satu merek berikut: Cottoinink, Colorbox, This is april, Et cetera, dan Gaudi dalam kurun waktu 6 bulan terakhir. Hasil dari penelitian ini membuktikan adanya pengaruh positif dari SM terhadap VC, BC, dan BL. Hasil penelitian juga mendemonstrasikan bahwa SM memiliki pengaruh positif langsung dan tidak langsung (melalui BC dan BL) terhadap tahapan brand loyalty. Implikasi manajerial serta saran bagi penelitian selanjutnya akan dibahas lebih lanjut pada penelitian ini.

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Fashion industry is projected to continuously grow. Fast fashion brands that match with the latest trends are also growing, including in Indonesia. Various fast fashion brands, especially local brands for women's fashion products, progressively build strategies to attract consumers. This study aims to determine the effects of social media marketing activities (SM) and marketing constructs which are value consciousness (VC), brand consciousness (BC), and brand love (BL) toward brand loyalty stages, namely cognitive brand loyalty (CGL), affective brand loyalty (AL), and conative brand loyalty (CNL). This research was using Structural Equation Modeling (SEM) based on 242 respondents’ data which was collected through distributing questionnaires to consumers of local fast fashion brands specifically for women’s fashion products aged 16-34 who have bought the product and know and/or follow social media from at least any of the following brands: Cottoinink, Colorbox, This is april, Et cetera, and Gaudi in the last 6 months. The results of this study prove that there is a positive effect of SM on VC, BC, and BL. The results also demonstrate that SM has a direct and indirect positive effect (through BC and BL) on the brand loyalty stage. The managerial implications and suggestions for further research will be discussed further in this study."

"ABSTRAKMaraknya penggunaan internet sebagai media komunikasi telah mengubah gaya pertukaran informasi dan marketing saat ini. Salah satu media yang populer adalah social media, dimana semua orang dapat saling memberikan pendapat dengan cukup bebas. Perusahaan sebagai penyedia produk dan jasa sudah selayaknya mengikuti trend ini dengan juga ikut serta dalam arus informasi bebas ini. Penelitian ini mengamati pengaruh akun social media terhadap brand equity. Penelitian dilakukan terhadap 2 brand yaitu Loreal dan Pantene sebagai representasi dari consumer goods. Dengan terlebih dahulu melakukan ekstraksi atas post yang dipilih dari beberapa akun social media dengan menggunakan content analysis, penelitian dilanjutkan dengan kuesioner kuantitatif atas sejumlah responden atas konsep aktivitas social media marketing dan brand equity.Ditemukan bahwa terdapat pengaruh signifikan dari aktivitas social media marketing terhadap brand equity tiap brand. Hal ini dipengaruhi oleh segi komunikatif sebuah akun media social yang membuatnya multifungsi dalam konsep marketing communication.

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ABSTRACTThe current digital lifestyle has changed the way people exchange the information and hence, the way people do marketing. One of the media that has been very popular is social media, where everyone may gives their opinions over something without any significant bounderies. Companies who supplies both products and services should follow the communication trend and involve themselves in the free trade of information. This research is implemented on 2 brands : Loreal and Pantene as the representative of consumer goods. Prior to extracting the posts of selected social media accounts, the research conducted a content analysis followed by quantitative questionnaire to respondents towards social media marketing activities and brand equity.It is found that on individual basis, there is significant influence from social media marketing activities towards brand equity. This is an impact of a communicative and well managed social media account which enables it to be multifunctional in marketing communication. "

"Tesis ini ingin menguji pengaruh bauran pemasaran yang dilakukan oleh media performance portal social media terhadap sebuah attitude program social marketing, serta hubungannya dengan source credibility portal tersebut. Program sosial yang dijadikan objek penelitian adalah program Generasi Berencana. Penelitian menggunakan metode Structural Equations Modelling (SEM).Berdasarkan data dari 150 responden maka dapat diketahui bahwa dalam program social marketing, kredibilitas sumber, engagement, dan word of mouth berpengaruh positif terhadap pembentukan prilaku, namun tidak untuk awareness sebuah program. Kemudian didapatkan temuan bahwa sikap berpengaruh terhadap niat perilaku, namun norma subjektif tidak berpengaruh secara positif dalam pembentukan niat perilaku.

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The thesis is to examine the influence of marketing mix by media performance social media portals attitude towards a social marketing program, and its relationship with the source credibility portal. Social programs that made the object of research are the generation of program planning. The Research is using Structural Equations Modeling (SEM).Based on data from 150 respondents it can be seen that in social marketing programs, source credibility, engagement, word of mouth and positive influence on the formation of behavior, but not for an awareness program. Then research obtained findings that attitudes influence behavioral intention, but not subjective norms positively influence the formation of behavioral intentions."

"Selama dua dekade terakhir, media sosial berhasil mengubah pola komunikasi antara perusahaan dan konsumen yang memungkinkan adanya hubungan dua arah tanpa batasan jarak dan waktu. Seluruh perusahaan dari berbagai industri pun mulai meningkatkan eksistensi mereka di media sosial, termasuk perusahaan produk kecantikan berlabel halal khususnya Wardah. Meskipun sudah diterima khalayak umum, belum ada studi lebih lanjut pengaruh aktivitas pemasaran media sosial perusahaan terhadap ekuitas merek pada konsumen Muslim. Oleh karena itu, penelitian ini bertujuan menganalisis pengaruh perceived social media marketing activities terhadap consumer-based brand equity dengan model Stimulus-Organism-Response (S-O-R) serta menguji efek mediasi dari variabel brand experience dan moderasi dari variabel religiosity. Metode analisis yang digunakan dalam penelitian ini adalah SEM-PLS untuk melihat hubungan variabel dan efek mediasi serta moderasi dengan menggunakan aplikasi SmartPLS 3.0. Dari 635 data dari responden wanita Muslim, ditemukan bahwa religiosity tidak memberikan pengaruh dalam memoderasi hubungan antara perceived social media marketing activities dan brand experience. Adapun brand experience memediasi hubungan antara aktivitas pemasaran media sosial yang dirasakan konsumen dengan consumer-based brand equity. Penelitian ini mengimplikasikan bahwa manajer pemasaran perlu mempertimbangkan untuk membuat konten media sosial yang informatif dan interaktif yang diharapkan dapat meningkatkan E-WOM.

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Over the past two decades, social media has succeeded in changing the pattern of communication between companies and consumers, allowing for a two-way relationship without the limitations of distance and time. All companies from various industries have begun to increase their presence on social media, including companies with halal-labeled beauty products. Although it has been accepted by the general public, there has been no further study of the effect of corporate social media marketing activities on brand equity in Muslim consumers. Therefore, this study aims to analyze the effect of perceived social media marketing activities on consumer-based brand equity with the Stimulus-Organism-Response (S-O-R) model and examine the mediating effect of the brand experience variable and the moderating of the religiosity variable. The analytical method used in this study is SEM-PLS to see the relationship between variables and the effects of mediation and moderation using the SmartPLS 3.0 application. From 635 data from Muslim female respondents, it was found that religiosity had no effect in moderating the relationship between perceived social media marketing activities and brand experience. Meanwhile, brand experience mediates the relationship between social media marketing activities perceived by consumers and consumer-based brand equity. This study implies that marketing managers need to consider creating informative and interactive social media content that is expected to increase E-WOM."

"Laporan akhir magang ini bertujuan untuk memberikan saran bagaimana proses implementasi social media marketing dilakukan serta dampaknya terhadap peningkatan jumlah investor ritel yang membuka akun investasi dan konsumen loyal untuk terus menggunakan platform PT. Trimegah Securities, Tbk. PT. Trimegah Securities, Tbk merupakan perusahaan yang bergerak di bidang investasi pasar modal yang sudah terdaftar di Otoritas Jasa Keuangan. Penelitian ini diadaptasi dari penelitian Patria Laksamana (2018) yang berjudul “Impact of Social Media Marketing on Purchase Intention and Brand Loyalty: Evidence from Indonesia’s Banking Industry”. Terdapat 3 variabel yang diuji pada penelitian ini diantaranya adalah variabel Social Media Marketing, Purchase Intention, dan Brand Loyalty. Hipotesis yang dibangun pada penelitian ini diantaranya adalah Social Media Marketing berhubungan positif terhadap Purchase Intention, Social Media Marketing berhubungan positif terhadap Brand Loyalty, dan Purchase Intention berhubungan positif terhadap Brand Loyalty. Berdasarkan konstruk penelitian tersebut tentunya variabel ini merupakan aspek penting yang perlu diperhatikan dalam meningkatkan brand loyalty yang dapat dijadikan sebagai pertimbangan PT. Trimegah Securities, Tbk untuk mengambil keputusan dalam hal strategi pemasaran. Data valid terkumpul adalah 256 responden yang disebarkan melalui kuesioner online. Pengambilan data dilakukan pada pertengahan April 2022. Hasil pengujian menyebutkan bahwa terdapat pengaruh positif antara Social Media Marketing yang dapat mempengaruhi Purchase Intention dan Brand Loyalty dari investor di pasar modal Indonesia untuk mengambil keputusan untuk memilih platform sekuritas untuk berinvestasi.

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This final internship report aims to advise how the social media marketing implementation process carries and its impact on increasing the number of retail investors who open investment accounts and loyal consumers to continue using the PT. Trimegah Securities, Tbk. PT. Trimegah Securities, Tbk is a company engaged in capital market investment registered with the Financial Services Authority. This study adaption from Patria Laksamana's research (2018) entitled "Impact of Social Media Marketing on Purchase Intention and Brand Loyalty: Evidence from Indonesia's Banking Industry." This study tested three variables: Social Media Marketing, Purchase Intention, and Brand Loyalty. The hypotheses built in this study include Social Media Marketing is positively related to Purchase Intention, Social Media Marketing is positively related to Brand Loyalty, and Purchase Intention is positively related to Brand Loyalty. Based on the research construct, of course, this variable is an important aspect that needs to be considered in increasing brand loyalty, which can be used for PT. Trimegah Securities, Tbk to make decisions in terms of marketing strategy. The valid data collected were 256 respondents who were distributed through online questionnaires. Data collection was carried out in mid-April 2022. The test results state that there is a positive influence on Social Media Marketing which can affect the Purchase Intention and Brand Loyalty of investors in the Indonesian capital market to make decisions to choose a securities platform to invest."

"Ketertarikan luxury fashion brand dalam menggunakan social media marketing (SMM) sebagai strategi pemasaran mereka semakin berkembang(Kim dan Ko, 2011). Mengacu pada penelitian terdahulu (Kim dan Ko, 2011),penelitian ini bertujuan untuk mengidentidikasi atribut-atribut dari aktivitas SMMdan menguji pengaruhnya terhadap 3 faktor pendorong customer equity,yaitu value equity, relationship equity, dan brand equity, dan purchase intention. Penelitian ini mengambil studi kasus merek fashion Zara yang merupakan salah satu merek yang menerapkan konsep new luxury. Lima konstruk aktivitas SMM adalah entertainment, interaction, trendiness, customization, dan word-of-mouth. Dengan mengambil sampel penelitian dari 386 responden, data hasil penelitian diolah menggunakan Structural Equation Modelling. Hasil penelitian menyatakan lima konstruk aktivitas SMM secara positif mempengaruhi customer equity,melalui faktor pendorong relationship equity dan brand equity, dan purchase intention.

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The growth of interest in the use of social media marketing (SMM) as one of their marketing strategy among luxury fashion brands increases (Kim dan Ko, 2011). Based on previous study (Kim dan Ko, 2011), this study set out to identify attributes of SMM activities and examine the relationships between three key factors effecting customer equity, which are value equity, relationship equity, and brand equity, and purchase intention. The fashion brand sample uses in this study is Zara where Zara practices the concept of new luxury brand. Five contructs of SMM activities are entertainment, interaction, trendiness, customization, and word-of-mouth."

"Penelitian ini bertujuan untuk mengetahui pengaruh media marketing activity terhadap customer loyalty melalui variabel perantara (mediator) yang terdiri dari value equity, brand equity, dan relationship equity. Penelitian ini dilakukan terhadap nasabah produk Pegadaian Tabungan Emas PT Pegadaian (Persero) di wilayah DKI Jakarta dan Jawa Barat yang merupakan follower dan fans akun instagram PT Pegadaian (Persero), dan melakukan transaksi penambahan nominal pada Pegadaian Tabungan Emas dalam kurun waktu satu tahun terakhir. Penelitian ini menggunakan pendekatan kuantitatif dengan metode survei yang dilakukan terhadap 160 orang responden. Pengolahan data pada penelitian ini menggunakan analisis statistik deskriptif dan SEM-PLS. Hasil analisis data menunjukkan bahwa social media marketing activities berpengaruh positif terhadap value equity; social media marketing activities berpengaruh positif terhadap brand equity; social media marketing activities berpengaruh positif terhadap relationship equity; social media marketing activities tidak menunjukkan pengaruh secara langsung terhadap customer loyalty; social media marketing activities berpengaruh positif melalui value equity, brand equity, dan relationship equity terhadap customer loyalty; value equity berpengaruh positif terhadap customer loyalty; brand equity berpengaruh positif terhadap customer loyalty; dan relationship equity berpengaruh positif terhadap customer loyalty. Hasil penelitian menunjukkan bahwa suatu perusahaan dapat mengembangkan customer loyalty dengan memanfaatkan social media marketing, namun harus melalui upaya memberikan nilai produk itu sendiri, merek, dan hubungan yang baik dengan pelanggannya. Social media marketing activities yang baik membuat pelanggan dapat menilai produk, merek, dan hubungan lebih baik dibandingkan jika perusahaan tidak memiliki interaksi dengan pelanggannya melalui social media.

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This study aims to determine whether social media marketing activities have an influence on customer loyalty through the intermediary variables (mediator) consisting of value equity, brand equity and relationship equity. This research was conducted customers of Pegadaian Tabungan Emas on PT Pegadaian (Persero) in DKI Jakarta and West Java area, who are followers and fans of PT Pegadaian (Persero) instagram accounts @sahabatpegadaian, and made nominal addition transactions in Pegadaian Tabungan Emas within the last one year. This research uses a quantitative approach with a survey method which was conducted towards 160 respondents. Data processing in this study uses a descriptive statistical analysis and SEM-PLS. The results of data analysis show that social media marketing activities has a positive effect on value equity; social media marketing activities has a positive effect on brand equity; social media marketing activities has a positive effect on relationship equity; social media marketing activities do not show a direct influence on customer loyalty; social media marketing activities have a positive effect through value equity, brand equity, and relationship equity to customer loyalty; value equity has a positive effect on customer loyalty; and brand equity has a positive effect on customer loyalty, and relationship equity has a positive effect on customer loyalty. The findings reveal that a particular company may enhance customer loyalty by employing social media marketing, as if the company accomplishes equity on product, brand, and relationship well. Social media marketing activities delivers better customer’s perceptions and knowledge resulted the interactions with customers through social media marketing activities"

"Seiring dengan pertumbuhan dan evolusi internet, electronic word of mouth telah menjadi fenomena yang penting. Tujuan penelitian ini adalah untuk menganalisis pengaruh electronic word of mouth (eWOM) di social media twitter terhadap minat beli konsumen. Penelitian ini menggunakan pendekatan kuantitatif. Sampel dalam penelitian ini adalah 100 responden yang pernah terpapar informasi mengenai holycowsteak dan belum pernah bersantap di holycowsteak dengan menggunakan metode non-probability sampling serta teknik snowball. Instrumen penelitian ini menggunakan kuesioner dan dianalisis menggunakan multiple regression. Hasil penelitian ini menunjukkan bahwa electronic word of mouth (eWOM) di social media twitter memiliki pengaruh yang kuat terhadap minat beli.

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Following the growth and evolution of the Internet, electronic word of mouth have become an important phenomenon. The objective of this research is to analyze how the effect of electronic word of mouth (eWOM) in social media twitter toward purchase intention. This research applied quantitative approach. The sample of this research is 100 respondent exposed about holycowsteak restaurant via social media twitter and have not eat at holycowsteak, collected using non-probability sampling and snowball technique. This research used questionnaire as research instrument and analyzed with multiple regression. The result of this research indicate that electronic word of mouth (eWOM) in social media twitter have a strong effect toward purchase intention."

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