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"The successful implementation of a performance measurement system, such as Balanced Scorecard, relies on the company's ability to evaluate the results shown by the performance indicators and to subsequently carry out continuous improvement. One way to evaluate the effectiveness of a performance system is by using data and information obtained from an Enterprise Resource Planning (ERP) system. Based on the collected Information, managers are able to make better decisions as they continuously improve performance. However, there is often a perception gap between the expectations of managers and front-line staff about the results. This paper offers a solution to overcome this gap based on a value realization approach to map the linkage of data, information, knowledge, decisions, and actions. Linking data to actions enables both parties to track the impacts of decision making processes on the results. This approach was applied at a national distribution company in Indonesia. The mapping of value creation process helps the organizational members to understand their own roles in achieving better performance and to be able to trace required data and information to support the process of performance improvement."

"ABSTRAKRendahnya traffic demand dan tingginya nilai investasi menyebabkan rendahnya tingkat kelayakan financial FIRR dalam investasi jalan tol Medan Kualanamu Tebing Tinggi MKTT dengan IRR rencana 14,50 dan revenue total 15.094 milyar. Studi menunjukan adanya deviasi 26 antara actual traffic dengan traffic forecast pada masa ramp up periode sehingga didapatkan IRR 10,92 dan total revenue 11.170 milyar kondisi do nothing . Diperlukan upaya kreatif dan inovatif yaitu 8 penciptaan manfaat nilai tambah yang dapat diintegrasikan dengan tol MKTT dimana penambahan biaya 420 milyar 10,31 dari initial cost tol meningkatkan total revenue 2.769 milyar selama masa konsesi 40 tahun dimana IRR menjadi 13,21 dan total revenue 13.938 milyar. Inovasi pertama dilakukan kombinasi dengan instrumen Subordinated Public Participation Loans SPPLs untuk menutupi negative cashflow sebesar 1.913 milyar sehingga IRR menjadi 11,56 dan total revenue 13.938 milyar, namun pihak investor tidak memberikan modal tambahan karena ditanggung Bank. Inovasi kedua dengan diterapkan mekanisme tender dengan konsep Least Present Value Of The Revenues LPVR sehingga masa konsesi jalan tol menjadi 43 tahun 5 bulan untuk mencapai total revenue rencana 15.094 milyar dan IRR menjadi 14,40.

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ABSTRACTDemand traffic lower and investment value higher cause the financial feasibility FIRR lower in highway investment of Medan Kualanamu Tebing Tinggi MKTT with IRR plan 14.50 and total revenue 15,094 billion. The study shows a deviation of 26 between actual traffic with traffic forecast during the period ramp up so that IRR become 10.92 and total revenue 11,170 billion condition do nothing . It needs creative and innovative effort that are 8 value added benefits that can be integrated with the MKTT freeway where an additional cost of 420 billion 10.31 from initial cost toll increases total revenue 2,769 billion during the 40 year concession period where IRR becomes 13,21 and total revenue 13,938 billion. The first innovation was combined with the instrument of Subordinated Public Participation Loans SPPLs to cover negative cashflow 1.913 billion so that IRR became 11.56 and total revenue 13.938 billion, but the investors did not provide additional capital because provided by bank. The second innovation is by applying the tender mechanism with the concept of Least Present Value Of The Revenues LPVR so that the concession period of the toll road becomes 43 years 5 months to achieve total revenue plan 15,094 billion and IRR become 14,40 ."