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"Tesis ini bertujuan untuk mengetahui apakah terdapat hubungan antara Perceived Organizational Support (POS) dan intensi untuk meninggalkan pekerjaan pada karyawan PT. XYZ. Pada tesis ini dilakukan juga intervensi Effective Feedback Training pada atasan yang dilanjutkan dengan pemberian POS dan menurunkan intensi untuk meninggalkan pekerjaan. Data dari 10 orang karyawan pada level staf dari cabang klinik yang dihitung dengan menggunakan korelasi Pearson menunjukkan bahwa terdapat hubungan signifikan yang negatid antara POS dan intensi untuk meninggalkan pekerjaan, dengan r = -0.929. Artinya jika POS ditingkatkan, maka intensi karyawan untuk meninggalkan pekerjaan dapat diturunkan. Dalam tesis ini, POS ditingkatkan dengan pemberian effective feedback trainingpada atasan, dan dilanjutkan dengan praktek pemberian feedback dari atasan kepada bawahan. Efek intervensi diukur dengan membandingkan data pre dan post-test pada variabel POS dan intensi untuk meninggalkan pekerjaan dengan menggunakan paired-samples t-test. Hasil menunjukkan adanya perbedaan signifikan pada POS dan intensi untuk meninggalkan pekerjaan pada karyawan PT. XYZ setelah diberikan feedback dari atasan, dengan nilai t sebesar 3.017 dan signifikansi 0.015.

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The purpose of this research is to study the correlation of Perceived Organizational Support (POS and intention to turnover of the employee at XYZ Company. In this thesis, researcher conducted the Effective Feedback Training for the supervisor, then the supervisor practice the feedback process to subordinate, to improve POS and reduce intention to turnover. Data from 10 employees from clinic branch that calculated with Pearson Correlation shows that there's significant correlation (negarive correlation) between POS and intention to turnover, with r=-0.929. It means, when the POS was improved, the intention to turnover could be reduced. To improve the POS, researcher conducted the effective feedback training for supervisor, and the supervisor practice the effective feedback process to the subordinate. The effect of the intervention is significant from the compared-mean test (Paired-Samples T-Test). It means there is significant differences in POS and intention to turnover score after the intervention. The value of t is 3.017 and the significant level is 0.015."

"Penelitian ini bertujuan untuk menganalisis pengaruh dari Perceived Organizational Support POS terhadap Employee Engagement. Pada penelitian ini, variabel Perceived Organizational Support diukur dengan menggunakan konsep dari Eisenberger dkk 1986 yang terdiri dari 36 indikator dan tiga dimensi, yaitu dimensi Fair Organizational Procedures, Supervisor Support, dan dimensi Favorable Rewards Job Conditions. Sedangkan untuk variabel Employee Engagement digunakan konsep dari Gallup Consultant 2006 yang diukur dengan 12 indikator atau dikenal dengan Q-Twelve Q-12. Pada konsep tersebut terdapat empat dimensi, yaitu What do I Get, What do I Give, Do I Belong, dan How Can We Grow. Penelitian ini merupakan penelitian kuantitatif, yang mana sumber data merupakan hasil dari penyebaran kuesioner kepada karyawan tetap non operasional di kantor pusat PT. Jasa Marga Persero tbk, dengan metode non probability sampling. Penelitian ini menggunakan analisis regresi sederhana dan koefisien determinasi untuk menguji pengaruh antar variabel. Hasil dari penelitian ini menunjukkan bahwa 15,9 employee engagement dipengaruhi oleh Perceived Organizational Support.

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This research aiming to analyzing the effect of Perceived Organizational Support POS to Employee Engagement. The Perceived Organizational Support variable in this research measured by using the concept from Eisenberger Et al 1986 that has 36 indicators and three dimensions, which are Fair Organizational Procedures, Supervisor Support, and Favorable Rewards Job Conditions. Meanwhile, the concept by Gallup Consultant 2006 that is measured by 12 indicators that is also known as Q Twelve Q 12 is used for the variable of Employee engagement. This concept has four dimensions, which are What Do I Get, What Do I Give, Do I belong, and How Can We Grow.

This research is quantitative research which the data are from the result of the questionnaire that is spreaded among the non operational permanent employees on the head office of PT. Jasa Marga persero using non probability sampling method. This research using a simple regression analysis and coefficient of determination to examine the influence between the variables. The result of this research showed that 15,9 of employee engagement are influenced by the Perceived Organizational Support."

"Penelitian ini dilakukan untuk melihat efektivitas pemberian program effective coaching pada atasan untuk meningkatkan perceived organizational support dan komitmen organisasi karyawan SBU H PT. X. Penelitian ini menggunakan tipe penelitian action research dengan jumlah partisipan penelitian sebanyak 12 orang karyawan SBU H PT.X. Alat ukur yang digunakan dalam penelitian ini adalah Survey of Perceived Oganizational Support yang dikembangkan oleh Eisenberger (1986) yang berjumlah 36 item dan alat ukur Komitmen Organisasi yang dikembangkan oleh Meyer dan Allen (1997) yang berjumlah 36 item. Peneliti menggunakan teknik korelasi Spearman Rho untuk mengetahui hubungan antara perceived organizational support dan komitmen organisasi dan uji Wilcoxon Signed-Rank Test untuk melihat peningkatan skor kedua variabel tersebut setelah pemberian intervensi berupa program effective coaching. Hasil penelitian menunjukkan adanya hubungan yang signifikan antara POS dan Komitmen Organisasi, dengan koefisien korelasi sebesar 0.880 dan signifikansi 0.000 (p<0.001). Selain itu juga terdapat peningkatan skor perceived organizational support setelah pemberian intervensi akan tetapi tidak terdapat peningkatan skor komitmen organisasi setelah pemberian intervensi.

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This research was conducted to examine the effectiveness of Effective Coaching Program for Supervisor to enhance employee?s perceived organizational support and organizational commitment at SBU H PT. X. This research used action research studies with 12 participants who works in SBU H PT. X. Tools used in this research were Survey of Perceived Organizational Support by Eisenberger (1986) with 36 items, and Organizational Commitment Questionnaire that developed from Allen & Meyer (1997) with 36 items.

The Researcher using the Spearman Rho correlation technique to determine the relationship between perceived organizational support and organizational commitment and the Wilcoxon Signed-Rank Test to see an increase in score of the two variables after the intervention of effective coaching program.

The results showed a significant relationship between POS and Organizational Commitment by all participants in this study with coefficient correlation of 0.880 and significance 0.000 (p <0.001). In addition, there is also an increase in perceived organizational support scores after the intervention but there is no increase in organizational commitment scores after the intervention."

"Work engagement merupakan sebuh konstruk yang diasosikan dengan berbagai employee outcomes seperti job performance, job satisfaction dan employee well being. Penelitian ini bertujuan untuk menguji pengaruh perceived supervisor support, perceived organizational support, dan learning opportunities terhadap work engagement karyawan generasi milenial perbankan BUMN. Penelitian ini merupakan penelitian kuantitatif yang menggunakan metode Structural Equation Modeling SEM untuk mengolah 195 data responden. Hasil penelitian ini menunjukkan bahwa work engagement dipengaruhi secara langsung oleh perceived supervisor support dan perceived organizational support. Selain itu perceived organizational support terbukti memediasi pengaruh perceived supervisor support terhadap work engagement. Sehingga peran mediasi yang terbentuk adalah partial mediation.

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Work engagement is a construct that is associated with various employee outcomes such job performance, job satisfaction and employee well being. This study aims to examine the effect of perceived supervisor support, perceived organizational support, and learning opportunities on millennials work engagement in state owned bank. This research is a quantitative research using Structural Equation Modeling SEM method to analyze the data.

The results of this study indicate that work engagement is directly affected by perceived supervisor support and perceived organizational support. In addition, perceived organizational support proved to mediate the impact of perceived supervisor support on work engagement. Thus, the mediation role formed is partial mediation. "

"Dukungan organisasi merupakan salah satu konsep organisasional yang paling penting dalam menjaga karyawan dalam organisasi. Penelitian ini memfokuskan kepada antesedan dari Persepsi Dukungan Keorganisasian POS yang ada di PT. PGN Persero Tbk. Penelitian ini menggunakan dua-tahap desain metode penelitian campuran berurutan terdiri dari metode kuantitatif yang dilanjutkan dengan metode kualitatif. Model penelitian dikembangkan berdasarkan tinjauan literatur, penyebaran kuesioner, dan studi lapangan kualitatif. Survei dilakukan pada 190 karyawan.POS memiliki tiga dimensi utama yakni dukungan atasan, keadilan dan kondisi kerja. Ketiga dimensi ini diujikan kepada responden dan diklarifikasikan kepada informan untuk mengetahui gambaran dimensi POS di PT. PGN. Secara keseluruhan, ketiga dimensi ini telah berjalan dengan baik, namun masih ada kekurangan yang harus diperbaiki. Saran yang diberikan adalah transformasi menyeluruh yang menitikberatkan pada kebutuhan sosioemosional karyawan.

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Organizational support is one of the most important organizational concept that keep employees in the organization. This study focused on antesedan of Perceived Organizational Support POS in the PT. PGN Persero Tbk. This study uses a two stage sequential mixed method research design consisted of a quantitative method followed by qualitative methods. The research model was developed based on literature review, questionnaires, and qualitative fieldwork. The survey was conducted on 190 employees.POS has three main dimensions namely supervisor support, justice and job conditions. The third dimension is tested to the respondent and clarified to the informant to describe the dimensions of POS in PT. PGN. Overall, these three dimensions has been running well, but there are still shortcomings that must be rectified. Advice given is the comprehensive transformation which focuses on socio emotional needs of employees."

"Pemanfaatan tenaga ekspatriat menjadi dilema tersendiri bagi manajemen, yaitu di satu sisi sangat dibutuhkan untuk meningkatkan kapabilitas organisasi terutama kinerja inovasi karyawan, tetapi di sisi lain dapat menimbulkan kerugian yang besar bagi perusahaan bila mengalami kegagalan. Tesis ini bertujuan untuk membahas tentang pengaruh peran ekspatriat terhadap kinerja inovasi karyawan pada perusahaan penyedia jasa telekomunikasi seluler di Indonesia melalui mediasi alih pengetahuan, kapabilitas organisasi, dan budaya organisasi. Penelitian ini adalah penelitian kuantitatif dengan menggunakan metode survei. Responden yang berpartisipasi dalam penelitian ini sebanyak 167 responden berasal dari 8 perusahaan penyedia jasa telekomunikasi seluler di Indonesia dengan response rate 47%. Temuan utama penelitian adalah peran ekspatriat berpengaruh positif secara signifikan terhadap kinerja inovasi karyawan melalui mediasi kapabilitas organisasi. Hasil penelitian lain adalah alih pengetahuan yang terjadi secara langsung ternyata dapat berpengaruh negatif secara signifikan terhadap kinerja inovasi. Hal ini disebabkan banyaknya alih pengetahuan yang terjadi tetapi tidak dapat diimplikasikan di perusahaan penyedia jasa telekomunikasi seluler di Indonesia. Hasil penelitian penting lainya adalah budaya yang berlaku, karena akibat akulturasi budaya, ternyata dapat berpengaruh negatif secara signifikan terhadap kapabilitas organisasi. Hal ini disebabkan budaya yang berlaku kemungkinan masih kuat dipengaruhi oleh budaya hirarki dan budaya klan yang berfokus pada perbaikan internal unit kerja, sehingga apabila berhubungan dengan unit kerja lain akan menimbukan ketidakcocokan. Kemudian berdasarkan temuan penelitian ini maka disarankan perusahaan perlu menyeleksi secara ketat pengetahuan yang akan dialihkan berdasarkan koordinasi dengan unit kerja lain; selain itu perlu dilakukan perubahan budaya yang lebih berfokus ke eksternal, lebih banyak koordinasi dan kerjasama lintas fungsional, mengurangi birokrasi, dan pemberian insentif guna mendukung kinerja inovasi karyawan; serta lebih memanfaatkan peran ekspatriat semaksimal mungkin untuk peningkatan kinerja inovasi karyawan.

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The utilization of expatriates role became management dilemma because on one side expatriates were needed to lever organization capabilities especially employees’ innovation performance but on the other side the failure of expatriates could make a huge cost for organization. The purpose of this thesis is examine the influence of expatriates’ role to employees’ innovation performance at the companies of cellular telecommunications service provider in Indonesia through mediation of knowledge transfer, organizational capabilities, and organizational culture. This research is quantitative research using the survey method. The participants in this study were 167 selected employees including expatriates, expatriates’ subordinates, expatriates’ peers, and expatriates’ superiors from 8 main companies of cellular telecommunication in Indonesia with response rate 47%.

The main finding of this research is the expatriates’ role significantly positive affect employees’ innovation performance through the mediation of organizational capabilities. The other finding is surprising that knowledge transfer could occur directly turns significantly negative impact on employees’ innovation performance. This is due to the number of knowledge transfer that occurred but could not be implicated in cellular telecommunications services companies in Indonesia. Another surprising result is that there are cultural influences, as a result of acculturation, could affect negative significantly to organizational capabilities. This is due to acculturation that occurs is likely strong influenced by the cultural hierarchy and cultural clan which focus on internal improvement for internal work unit, so when dealing with other work units will have disastrous friction or incompatibility.

Then from the findings of this study, there were suggested that companies need to filter the knowledge which would be transferred must be based on coordination with other related work units. Thus it was a danger impact to transfer of knowledge directly from expatriates to employees without coordination with other related work units. The other suggestion is the cellular telecommunication services provider companies need to change of organization culture over to an external focus, more coordination in multifunctional level, reduce bureaucracy, and the provision of incentives to support employees’ innovation performance, as well as better utilizing of expatriates’ role as much as possible to increase employees’ innovation performance."

"Penelitian ini dilakukan untuk mengetahui sejauh mana hubungan antara persepsi perilaku kepemimpinan atasan dan motivasi kerja bawahan pada karyawan cabang Y PT. X. PT. X merupakan perusahaan penyedia jasa layanan perbankan yang sedang berkembang. Berdasarkan data awal yang diperoleh melalui wawancara, diketahui bahwa motivasi kerja bawahan pada karyawan cabang Y PT. X masih perlu ditingkatkan. Persepsi karyawan terhadap perilaku kepemimpinan atasan diduga berpengaruh terhadap motivasi kerja tersebut. Untuk mengetahui apakah dugaan tersebut benar, peneliti melakukan perhitungan statistik melalui uji korelasi antara persepsi perilaku kepemimpinan dan motivasi kerja bawahan. Hasil yang ada menunjukkan bahwa terdapat hubungan yang positif dan signifikan antara persepsi perilaku kepemimpinan dan motivasi kerja bawahan. Oleh karena itu, intervensi yang dilakukan pada penelitian ini dirancang untuk meningkatkan persepsi karyawan terhadap perilaku kepemimpinan atasan yaitu berupa pelatihan kepemimpinan transformasional bagi penyelia. Hasil perhitungan uji signifikansi menunjukkan adanya perbedaan pre-test dan post-test pada materi intervensi. Maka bentuk intervensi pelatihan kepemimpinan transformasional diharapkan dapat meningkatkan persepsi perilaku kepemimpinan atasan dan motivasi kerja bawahan pada cabang Y PT. X.

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This study was conducted to find out relationship between perceived leadership behavior and subordinate work motivation among employees in branch Y PT X. PT. X is a growth company which provide banking services. Based on initial data that were obtained from interviews, the researcher found that subordinate work motivation still need to improve. Employee's perceived of leadership behavior are assumed to affect work motivation. To know whether that presumption is correct or not, the researcher conducted a statistical calculation through correlation test between perceived leadership behavior and subordinate work motivation.

The results showed that there is a significant and positive correlation between perceived leadership behavior and subordinate work motivation. Therefore, the intervention in this study was designed to increase employee's perceived of leadership behavior that was transformational leadership training for supervisor. The result of test calculation shows that there is a significantly differences between pre-test and post-test on intervention knowledge. Accordingly, transformational leadership training is expected to improve perceived leadership behavior and subordinate work motivation among employees in branch Y PT. X."

"Penelitian ini bertujuan untuk mengetahui efek mediasi komitmen afektif pada hubungan persepsi karyawan terhadap dukungan organisasi dan intensi meninggalkan organisasi. Sampel penelitian melibatkan 96 Customer Service Officer CSO inbound Contact Center X Jakarta yang bergerak di bidang jasa layanan kebutuhan daya listrik. Data dianalisa dengan menggunakan Hayes rsquo;s PROCESS macro. Hasil penelitian menunjukkan bahwa komitmen afektif terbukti memediasi hubungan antar kedua variabel tersebut. Dengan demikian, intervensi terhadap peningkatan persepsi terhadap dukungan organisasi perlu dilakukan agar dapat meningkatkan komitmen afektif dan menurunkan intensi meninggalkan organisasi. Bentuk rancangan yang disusun berupa peningkatan keterampilan atasan dalam memberikan umpan balik kinerja efektif untuk CSO inbound.

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This study aims to investigate the mediating effect of affective commitment in the relationship between perceived organizational support and turnover intention. Data were collected from inbound Customer Service Officer CSO Contact Center X Jakarta which operating in service of electricity needs N 96 . Data were analyzed using Hayes PROCESS macro. Results showed that affective commitment mediated the relationship on that two variables so one practice to increase perceived organizational support is offered in order to increase affective commitment and reduce turnover intention. The intervention was designed to increase supervisor skill in giving effective performance feedback for inbound CSOs."

"Penelitian ini bertujuan untuk melihat hubungan lsquo;panggilan rsquo; dan POS terhadap kepuasan kerja pekerja media. Terdapat 101 pekerja media dari berbagai jenis media TV, radio, cetak, online yang menjadi responden dalam penelitian ini. Pada penelitian ini, kepuasan kerja diukur menggunakan MOAQ-JSS, lsquo;panggilan rsquo; diukur dengan Answered Occupational Calling Scale, dan POS diukur dengan menggunakan SPOS versi pendek. Penelitian ini menunjukkan bahwa POS b = .12, SE b = .02, p < .01 memengaruhi kepuasan kerja para pekerja media secara lebih kuat dibandingkan dengan pengaruh dari lsquo;panggilan rsquo; b = .09, SE b = .09,p.

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This study aimed to examine the correlation of calling and POS towards media workers rsquo job satisfaction. There were 101 media workers from various types of media TV, radio, printed, online who participated in this study. In this study, job satisfaction was measured using MOAQ JSS, calling was measured using Answered Occupational Scale, and POS was measured using short version of SPOS. This study showed that POS affect media workers rsquo job satisfaction more strongly b .12, SE b .02, p .01 than the effect from calling b .09, SE b .09, p."