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"Employment relations in Cambodia tend to adjust to therequirements of rite emerging small, open market economy of the country.in the face of the massive capital and infrastructure requirements to rebuildthe country from a socialist oriented perspective, the encouragement of acompetitive domestic market economy requires relevant policies andpractices. At the same time they must prevent exploitation and curb abusesthrough legal guarantees, i.e. minimum labor standards. It is tremendouschallenge to create and strengthen the labor institutions that will promotepolicies on employment relations towards a globally competitive Cambodian workforce."

"Praise for the first edition: 'Peppers and Rogers do a beautiful job of integrating actionable frameworks, the thinking of other leaders in the field, and best practices from leading-edge companies.'--Dr. Hugh J. Watson, C. Herman and Mary Virginia Terry Chair of Business Administration, Terry College of Business, University of Georgia. 'Peppers and Rogers have been the vanguard for the developing field of customer relationship management, and in this book, they bring their wealth of experience and knowledge into academic focus. This text successfully centers the development of the field and its theories and methodologies squarely within the broader context of enterprise competitive theory. It is a must-have for educators of customer relationship management and anyone who considers customer-centric marketing the cornerstone of sound corporate strategy.'--Dr. Charlotte Mason, Department Head, Director, and Professor, Department of Marketing and Distribution, Terry College of Business, University of Georgia. 'Don and Martha have done it again! The useful concepts and rich case studies revealed in Managing Customer Relationships remove any excuse for those of us responsible for actually delivering one-to-one customer results. This is the ultimate inside scoop!'--Roy Barnes, Formerly with Marriott, now President, Blue Space Consulting. 'This is going to become the how-to book on developing a customer-driven enterprise. The marketplace is so much in need of this road map!'--Mike Henry, Leader for Consumer Insights at Acxiom. Praise for the second edition: 'Every company has customers, and that's why every company needs a reference guide like this. Peppers and Rogers are uniquely qualified to provide us with the top textbook on the subject, and the essential tool for the field they helped to create'--David Reibstein, William Stewart Woodside Professor of Marketing, The Wharton School, University of Pennsylvania."

"Although advocates of equal opportunity in Japan have recently achieved significant policy-making gains, including the strengthening of the Equal Employment Opportunity Law in 1997, progress toward greater workplace gender equality remains hampered by the weakness of ‘strategic partnerships’ among actors such as national bureaucrats and women's rights activists. Using interviews with participants and expert observers, this paper explores Japan's recent equal opportunity initiatives, noting the leading role of national labor bureaucrats in formal policy-making, the lack of support for activists fighting discrimination in the courts, and divisions among union officials.The actors have sometimes used international norms to considerable effect, but public policies often undermine their efforts, notably by encouraging the use of women as low-paid non-regular workers."

"This book presents different approaches to a rigorous unified description of quantum fields and gravity. It contains a carefully selected cross-section of lively discussions which took place in autumn 2010 at the fifth conference "Quantum field theory and gravity, conceptual and mathematical advances in the search for a unified framework" in Regensburg, Germany. In the tradition of the other proceedings covering this series of conferences, a special feature of this book is the exposition of a wide variety of approaches, with the intention to facilitate a comparison. "

"At present time, the augmentation of "regionalism" has become a striking feature of international economic relations. The motives toward regionalism itself are complex: a belief that economic integration through regionalism is conducive to growth, disillusionment with the framework for global integration, or simply a defensive reaction to the formation or reinforcement of other trading blocs. Regionalism does not merely embrace economic perspective since it also emphasizes on the cultural, social, and political aspects of human existence. This writing calls for an analysis of the paths which Indonesia chooses in pursuing its policies and objectives in the greatly dynamic regionalism and international economic framework. This writing restricts its scope on three domains of observation: ASEAN, APEC, and G20 and beyond."

"Filling a gap in project management literature, Managing Public Sector Projects: A Strategic Framework for Success in an Era of Downsized Government supplies managers and administrators—at all levels of government—with expert guidance on all aspects of public sector project management. From properly allocating risks in drafting contracts to dealing with downsized staffs and privatized services, this book clearly explains the technical concepts and the political issues involved. In line with the principles of Total Quality Management (TQM) and the PMBOK® Guide. David S. Kassel establishes a framework those in the public sector can follow to ensure the success of their public projects and programs. He supplies more than 30 real-life examples to illustrate the concepts behind the framework—including reconstruction projects in Iraq, the Big Dig project in Boston, local sewer system and library construction projects, and software technology."