"Contents :
- Preface
- Chapter 1: Introduction—How to use this book effectively
- Chapter 2: An introduction to performance management
- Chapter 3: Assessing your performance management culture and competencies
- Chapter 4: Turning people on to learning
- Chapter 5: Evaluating your training program results
- Chapter 6: One-day workshop on establishing a coaching relationship for great
performance
- Chapter 7: One-day workshop on performance goal setting
- Chapter 8: One-day workshop on diagnosing employee performance problems and
developing improvement plans
- Chapter 9: One-day workshop on conducting performance coaching and annual
performance analysis and planning conversations
- Chapter 10: Half-day workshop on the employee’s role within the partnership for
performance and performance coaching conversations
- Appendix A: Using the accompanying CD materials
- Appendix B: Handouts
- Appendix C: Training instruments
- Appendix D: Training tools
- Appendix E: Learning activities
- For Further Reading
- About the authors
- Index "
Alexandria, Virginia: American Society for Training & Development, 2009
