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"Issues like lack of trust and commitment, unresolved conflicts, and the inability of individuals to understand how their actions impact others often stop the most promising teams from delivering great results. This simple, easy-to-use book gives busy managers activities they can use to help their employees improve their levels of emotional intelligence and become more effective. The exercises included will help employees deal with anger and emotional triggers, pick up on cues from teammates, encourage communication, and much more."

"This is a comprehensive and practical guide to planning, launching and steering meetings to their most productive destinations. It shows the reader how to continually improve meetings with proven strategies and immediately applicable solutions."

"Of all the challenges faced by organizations today, team-building ranks as one of the biggest--and most critical. With organizations increasingly dependent on high-performance teams for virtually every imaginable activity, teamwork has become a major business strategy--and getting teams to work an absolute necessity. The Team-Building Workshop was written specifically to help readers design and lead a two-day team-building workshop that achieves measurable results. Using the six-step team-building process and wealth of ready-to-use training materials, readers will be able to: * Recognize when team building is the right solution * Generate true commitment to team building * Handle resistance to team building * Accurately assess the team's needs * Cure dysfunctional teams, resolve team conflict, and rebuild team trust * Use team building to improve productivity, quality, and customer satisfaction."