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"Effective communication is an important element of success for every organization, leader, manager, supervisor, and employee. Good communication skills are a prerequisite for advancement in most fields and are key to exercising influence both within and beyond the work group. This edition retains the subject matter strengths of the previous version and augments them with content that reflects new understandings of interpersonal communications, new communication technologies, and new organizational practices that include wider spans of management control, greater employee empowerment, geographically dispersed work groups, and team-based activities. It also contains new material on persuasive communications, dialogue, and nominal group technique. New chapters on techniques for generating ideas and solutions and communicating in the multicultural workplace offer fresh perspectives on topics that have become increasingly important in today?s workplace. Throughout the book, the authors provide assessments, exercises, and Think About It sections that offer readers numerous opportunities for practice and feedback. Any person can realize the benefits of improved communication skills. Interpersonal Communication Skills in the Workplace, Second Edition, provides the insight and expertise needed to achieve this goal. Readers will learn how to: * Solve common communication problems. * Communicate with different personality types. * Read non-verbal cues. * Improve listening skills. * Give effective feedback. * Be sensitive to cultural differences in communication. This is an ebook version of the AMA Self-Study course. If you want to take the course for credit you need to either purchase a hard copy of the course through amaselfstudy."

"Tesis ini membahas tentang proses pembentukan konsep diri pada penyandang disabilitas melalui komunikasi antarpribadi dengan pekerja sosial. Dengan berlandaskan paradigma konstruktivis, penelitian ini bertujuan untuk mengkaji bagaimana konsep diri penyandang disabilitas terbentuk dan faktor-faktor apa yang membentuknya. Melalui teori interaksionisme simbolik dan tahapan pembentukan konsep diri, peneliti berusaha menjelaskan bagaimana self seseorang terbentuk melalui interaksi dengan orang lain, khususnya dengan significant others-nya. Hasil dari penelitian ini menunjukkan kaitan yang erat antara komunikasi antarpribadi yang dilakukan pekerja sosial terhadap konsep diri yang terbentuk pada diri penyandang disabilitas. Peneliti merekomendasikan agar penelitian ini bisa terus dikembangkan dengan melihat faktor lain yang dapat membentuk konsep diri penyandang disabilitas seperti media, lingkungan, dan lain-lain.

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This thesis discusses the process of the formation on the concept of selft in interpersonal communication through the disabled with social worker. With the constructivist paradigm, based on this research aims to examine how the concept of the disabled self is formed and what factors that shape it. Through the theory of symbolic interactionism and the stages of self concept formation, researchers try to explain how a persons self is formed through interaction with others, especially with the significant others. The results of this study indicate a close relationship between interpersonal communication conducted by social workers to the concept of self that is formed on the disabled. Researchers recommend that this research can continue to be developed by looking at others factors that can shape the concept of selft disabled people such as media, environment, and others."