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"ABSTRAKNama : Ana LusiyanaProgram Studi : Kepemimpinan dan Manajemen dalam KeperawatanJudul : Analisis Antara Kompetensi Manajerial Case Manager dengan Burnout, Turnover Intention, dan Kinerja Perawat di Rumah SakitPembimbing : Dr. Hanny Haniyani, S.Kp., M.Kep Abstrak Burnout atau kelelahan emosional, turnover intention atau sikap memutuskan untuk pindah kerja, dan belum optimalnya kinerja perawat merupakan komponen mutu asuhan keperawatan yang masih bermasalah. Resiko yang muncul akibat adanya burnout, turnover intention, dan rendahnya kinerja perawat yaitu tidak efektifnya asuhan keperawatan pasien yang dapat menurunkan kualitas pelayanan. Tujuan penelitian ini mengidentifikasi dampak kompetensi manajerial case manager terhadap burnout, turnover intention, dan kinerja perawat. Metode penelitian menggunakan desain cross sectional di tiga rumah sakit dengan 235 responden. Hasil analisis menyatakan bahwa terdapat hubungan antara kompetensi manajerial case manager dengan burnout, turnover intention,dan kinerja perawat. Alternatif solusi untuk meningkatkan efektifitas alur pasien yaitu mengoptimalkan peran dan fungsi case manager. Perlu adanya peningkatan kompetensi case manager melalui internalisasi peran dan fungsi manajerial case manager serta pendidikan informal maupun formal untuk dapat menurunkan burnout, turnover intention, dan kinerja perawat. Kata Kunci: burnout, case manager, kinerja, kompetensi, turnover intention

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ABSTRACTName Ana LusiyanaStudy Program Leadership and Management in NursingTitle Relationship rsquo s Analysis between Nurse Case Manager with Nurse Burnout, Turnover Intention, and performance Counselor Dr. Hanny Handiyani, S.Kp., M.Kep Burnout or emotional fatigue, turnover or attitude deciding to quit from work, and low nurse rsquo s performances nurses are quality component of nursing care which still problematic in hospotal management. Greatest risk arising from burnout, turnover intention, and the low performance of nurses is ineffective nursing care which can reduce the quality of service. The purpose of this study was to identified impact of managerial competence of nurse case manager on burnout, turnover intention, and nurse performance. Research method used in this research was cross sectional design in three hospitals with 235 respondents. The results from analysis indicate that there is a relationship between managerial competence case manager with burnout, turnover intention, and nurse performance. Alternative solutions to improve the effectiveness of the patient care is to optimize the role and function of the case manager. There needs to be increased case manager competence through internalization of the role and function of managerial case manager and informal and formal education to reduce burnout, turnover intention, and nurse performance. Key word burnout, case manager, performance, competency, turnover intention"

"Kinerja perawat pelaksana di ruangan sangat menentukan kualitas asuhan keperawatan terhadap pasien. Kemampuan kepala ruangan dalam mengelola manajemen ruangan akan mempengaruhi kinerja perawat pelasana. Remunerasi merupakan salah satu upaya yang dilakukan pihak manajemen rumah sakit untuk meningkatkan kinerja perawat dalam asuhan keperawatan. Penelitian ini mengidentifikasi hubungan persepsi remunerasi,fungsi manajemen kepala ruangan dan motivasi terhadap kinerja perawat dalam melakukan asuhan keperawatan, menggunakan metode pendekatan kuantitatif dengan desain penelitian analit ik dan rancangan cross-sectional terhadap 387 perawat. Dari kuesioner didapatkan hasil hubungan yang signifikan antara persepsi remunerasi p value 0,001 dan motivasi (P 0,000) terhadap kinerja perawat, persepsi remunerasi dan motivasi baik dapat meningkatka n kinerja sebanyak 99 %. Rekomendasi penelitian ini adalah mengoptimalkan sistem pengelolaan remunerasi sesuai peraturan pemerintah, meningkatkan fungsi manajeme n kepala ruangan dalam membangun motivasi perawat sehingga dapat meningkatkan kinerja perawat pelaksana dalam melakukan asuhan keperawatan.

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The performance nurses in carrying out nursing care will be influenced by various factors both from within (intrinsic) and from outside (extracurricular) of the nurse itself, what needs will be increase a nurse is motivation to provide quality service and improve safety culture. Patients go through the performance while doing nursing care, remuneration is one of the efforts made by both the government and hospital management to improve the performance of nurses in providing nursing care. This study identifies the relationship between remuneration perspectives, management function of the head of the room and motivation to the performance of nurses in performing nursing care The method uses a quantitat ive approach with analytical research design and cross-sectional design of 387 nurses using a questionnaire with there is a significant relationship between perceptions of remuneration p value 0.001 and motivation (0.000) on nurse performance, perceptions of good remunerat ion and motivation can improve performance by as much as 99% government regulations, improve the management function of the head of the room in building nurse motivation so that it can improve the performance of nurses in carrying out nursing care."