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"Skripsi ini membahas mengenai penerapan gaya kepemimpinan situasional oleh kepala perpustakaan universitas X. Perpustakaan sebagai lembaga pendidikan dan lembaga penyedia informasi akan memiliki kinerja yang baik apabila didukung dengan manajemen yang memadai, sehingga seluruh aktivitas lembaga akan mengarah para upaya pencapaian tujuan yang telah dicanangkan. Kepemimpinan dalam suatu lembaga akan menentukan bagaimana struktur, sistem dan budaya dipelihara dan diperkembangkan sehingga terjadi _gerak_ bersama untuk mencapai misi lembaga tersebut. Penelitian ini merupakan penelitian kualitatif. Dengan metode studi kasus akan didapat data yang bersifat proses kerja dan deskripsi yang luas dan mendalam. Penelitian ini menyarankan untuk meningkatkan komunikasi intensif pada komunikasi vertikal.

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This thesis discusses the application of situational leadership style by the head of the university library X. Libraries as educational institutions and information providers will have good performance if supported by adequate management, so that all activities of the institute will lead efforts to achieve the objectives that have been implemented. Leadership in an institution will determine how the structures, systems and culture are maintained and developed so that there motion to achieve the mission of these institutions. This research is a qualitative research. With case study methods to obtain data that are the work process and a broad description in depth. This research suggests to improve communication intensive vertical communication."

"Organization is a media to achieve an objective. For business organization, maximum profit is it?s main objective. Organization need human resources to run their activities and achieve their objectives. Leadership is a major determinance of organizational effectiveness.

Organization need a leader to control the employee?s activities. In business organization, leader is a key position to maintain a good relationship with the top, middle manager and also their subordinates. At Head Office PT CV Titipan Kilat in Jakarta, Customer Service Division is one of the divisions that has important role in achieving company?s vision. This Division is led by a Customer Service Chief. A Customer Service Chief motivates employees for having good motivation.

Therefore, in motivating emplyees, a Customer Service Chief applicates Situational Leadership Model. Indeed, there are problems in applicating that model. This case is caused by a few employees remain have bad performances. For knowing these problems, Customer Service Chief try to ask the causes o problems directly toward such employees. This way, at least a Customer Service Chief knows employee perception of applicated Situational Leadership Model.

This research is aimed to find out how the employee perception of Situational Leadership Model of Customer Service?s Chief at Head Office PT CV Titipan Kilat in Jakarta. Gibson, Ivancevich, and Donnelly explained that perception is cognitive process used to interpret something and understand its environment. From the result of research concerning employees toward leadership style, the obtained image shows that each employee has different perception to applied Situational LeadershipModel. This matter can be seen from the various most respondents who answer the same statement. Based of the theory used in studying style of this leadership is related at theory of Hersey and Blanchard, by using model of situational approach which based of relation among functional behavior, behavioral relation, and subordinate maturity level.

This research uses the approach of quantitative and survey technique. Collected data in this research is a quantitative data based on questioner to Customer Service Employees at PT CV Titipan Kilat. Analysis technique in this research use descriptive statistical analysis, which analyses data according to Tables of Frequency.

From these data, it can be concluded that the result of employee perceptions of telling leadership model is shown by low criteria percentage of 60.34%. Selling leadership model is shown by high criteria percentage of 73.77%, meanwhile another leader model, participating is shown by high criteria percentage of 69% and delegating leadership model is shown by low criteria percentage of 54.94%.

Aboved analysis can be concluded that the employee perceive Customer Service Chief at Head Office PT CV Titipan Kilat in Jakarta tend to use Selling Leadership Model. Therefore, Customer Service Chief in using Situational Leadership Model should anticipate the existing problems. Customer Service Chief should apply two way-communicating by much listening employess."

"Tujuan penelitian adalah untuk mengetahui kecendrungan gaya kepemimpinan pejabat struktural akademik Sebuah Universitas Swasta X di Gresik. Gaya kepemimpinan didefinisikan sebagai pola tingkah laku yang dirancang untuk mengintegrasikan tujuan organisasi dengan tujuan individu untuk mencapai suatu tujuan tertentu. Gaya kepemimpinan mengacu pada konsep Managerial Grid dari Blake dan Mouton (1964). Gaya kepemimpinan memiliku dua dimensi yaitu orientasi pada produksi dan orientasi pada hubungan dengan bawahan. Penelitian ini merupakan studi deskriptif kuantitatif yang mengukut satu variabe;. Teknik pengumpulan data dengan angket Managerial Grid yang disusun peneliti. Alat ukur menggunakan validitas logik dan koefisien reliabilitas KR-20 sebesar 0,8. Hasil penelitian menunjukkan sebanyak 9 orang (69%) gaya kepemimpinannya lebih berorientasi produksi, sebanyak 3 orang (23%) lebih berorientasi hubungan dengan bawahan dan 1 orang (8%) orientasi gaya kepemimpinannya seimbang. Hasil penelitian juga menunjukkan beberapa perilaku kepemimpinan yang perlu dikembangkan meliputi : a) menjaga rasa harga diri bawahan dalam hubungan kerja; b) menjaga komitmen diri sendiri untuk mencapai tujuan organisasi; c) mengutamakan kualits keputusan dan kebijakan yang diambil. "

"Penelitian ini menganalisis tentang penerapan gaya kepemimpinan situasional oleh Kepala Bidang pada seluruh unit kerja Kantor Regional V Badan Kepegawaian Negara. Sumber daya manusia adalah bagian dari asset dalam organisasi. Kesuksesan organisasi dipengaruhi oleh kinerja pegawai. Pada situasi ini, untuk mengefektifkan organisasi, pemimpin mampu membaca situasi dari bawahannya melalui pemilihan gaya kepemimpinan yang sesuai dengan tingkat kematangan bawahannya. Penelitian ini bertujuan untuk mengetahui penerapan gaya kepemimpinan situasional seluruh Kepada Bidang di setiap unit kerja Kantor Regional V Badan Kepegawaian Negara, Jakarta. Hasil Penelitian ini menunjukkan bahwa sebaiknya pimpinan memperhatikan situasi dan menyesuaikan gaya kepemimpinannya dengan tingkat kematangan pegawai.

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The focus of this study was meant to describe head of unit's leadership style in National Civil Service Agency Regional Office V Jakarta. Human Resources are the main assets of an organization. The succesful of the organization depend on their performance. In this situation, to make an effective organization, a leader has to read follower's situation by chosen a best leadership style to fit with the level of follower maturity.

This research aim to give a description of Head Unit's leadership style in National Civil Service Agency Regional Office V Jakarta. The result of this research is showing that a leader should be able to apply the appropriate leadership style to the situation and the characters are owned by employees."

"Penelitian ini menganalisa tentang hubungan gaya kepemimpinan situasional Supervisor dengan kinerja karyawan bagian perawatan bangunan dan fasilitas PT Fajar Mekar Indah Area Gedung Bidakara. Penelitian ini adalah penelitian kuantitatif dengan pendekatan eksplanatif.Hasil dari penelitian ini menunjukkan bahwa gaya kepemimpinan situasional memiliki hubungan yang positif dengan kinerja karyawan, dimana bila gaya kepemimpinan situasional bertambah baik maka kinerja karyawan akan menjadi lebih baik dan sebaliknya.Penulis menyarankan Supervisor sebaiknya dapat menerapkan gaya kepemimpinan sesuai dengan tingkat kematangan karyawan. Dengan gaya kepemimpinan yang tepat diharapkan dapat meningkatkan kinerja karyawan yang sedang menurun.

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This research analyze for Correlation between the Situational Leadership Style of Supervisor with Employee's Performance of Maintenance Building and Facility Division PT. Fajar Mekar Indah Bidakara Tower. This research is explanative with quantitative approach.This research result is show that the situational leadership style of Supervisor has positive relationship with employee's performance, where if the situational leadership style of Supervisor is increase, so with employee's performance and vice versa.The writer suggests that Supervisor could apply leadership style appropriate with the situation. It's expected to improve employee?s performance which is in decline with exact leadership style."