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"[ABSTRAKTesis ini membahas tentang faktor-faktor yang merupakan kapabilitas berbasispasar (market-based capabilities) yang berkontribusi terhadap kinerja prosesbisnis utama suatu perusahaan. Penelitian ini merupakan penelitian kuantitatifdengan responden yang merupakan Pekerja Waktu Tidak Tertentu (PWTT) diDivisi Non Fuel Direktorat Pemasaran PT. Pertamina (Persero). Penelitian inidilakukan dengan menggunakan variable pengembangan diferensiasi produk,market sensing, high value customers, market responsiveness, customerrelationship assets, collaborative partnering, transparansi informasi, supplychain leadership dan research & development intensity sebagai acuan untukkinerja proses bisnis utama perusahaan (new product development, customerrelationship management dan supply chain management). Data diolah denganmenggunakan analisis reliabilitas, validitas, korelasi dan structural equationmodeling (SEM). Hasil dari penilaian tersebut akan dijadikan landasan untukmengetahui kontribusi kapabillitas berbasis pasar (market-based capabilities)pada kinerja proses bisnis. Hasil penelitian menunjukkan bahwa pengembangandiferensiasi produk, market sensing, high value customers, market responsiveness,customer relationship assets, collaborative partnering, transparansi informasi,supply chain leadership berkontribusi terhadap kinerja proses bisnis utamaperusahaan

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ABSTRACTThis thesis examines factors which are market-based capabilities that contribute tomain business process performance. This quantitative research based onrespondent who are PT. Pertamina (Persero) Non Fuel Division MarketingDirectorate employee. There are several variables that are used in this research,and those are market-based capabilities, market sensing, developed differentiatedproducts, market sensing, high value customers, market responsiveness, customerrelationship assets, collaborative partnering, information sharing, supply chainleadership, as reference to main business process performance (new productdevelopment, customer relationship management and supply chain management).This research use a reliability analysis, validity, correlation and structural equationmodeling (SEM) as analyzing tools. The result of this research shows us thatdeveloped differentiated products, market sensing, high value customers, marketresponsiveness, customer relationship assets, collaborative partnering, informationsharing, supply chain leadership contribute to main business process performance;This thesis examines factors which are market-based capabilities that contribute tomain business process performance. This quantitative research based onrespondent who are PT. Pertamina (Persero) Non Fuel Division MarketingDirectorate employee. There are several variables that are used in this research,and those are market-based capabilities, market sensing, developed differentiatedproducts, market sensing, high value customers, market responsiveness, customerrelationship assets, collaborative partnering, information sharing, supply chainleadership, as reference to main business process performance (new productdevelopment, customer relationship management and supply chain management).This research use a reliability analysis, validity, correlation and structural equationmodeling (SEM) as analyzing tools. The result of this research shows us thatdeveloped differentiated products, market sensing, high value customers, marketresponsiveness, customer relationship assets, collaborative partnering, informationsharing, supply chain leadership contribute to main business process performance;This thesis examines factors which are market-based capabilities that contribute tomain business process performance. This quantitative research based onrespondent who are PT. Pertamina (Persero) Non Fuel Division MarketingDirectorate employee. There are several variables that are used in this research,and those are market-based capabilities, market sensing, developed differentiatedproducts, market sensing, high value customers, market responsiveness, customerrelationship assets, collaborative partnering, information sharing, supply chainleadership, as reference to main business process performance (new productdevelopment, customer relationship management and supply chain management).This research use a reliability analysis, validity, correlation and structural equationmodeling (SEM) as analyzing tools. The result of this research shows us thatdeveloped differentiated products, market sensing, high value customers, marketresponsiveness, customer relationship assets, collaborative partnering, informationsharing, supply chain leadership contribute to main business process performance, This thesis examines factors which are market-based capabilities that contribute tomain business process performance. This quantitative research based onrespondent who are PT. Pertamina (Persero) Non Fuel Division MarketingDirectorate employee. There are several variables that are used in this research,and those are market-based capabilities, market sensing, developed differentiatedproducts, market sensing, high value customers, market responsiveness, customerrelationship assets, collaborative partnering, information sharing, supply chainleadership, as reference to main business process performance (new productdevelopment, customer relationship management and supply chain management).This research use a reliability analysis, validity, correlation and structural equationmodeling (SEM) as analyzing tools. The result of this research shows us thatdeveloped differentiated products, market sensing, high value customers, marketresponsiveness, customer relationship assets, collaborative partnering, informationsharing, supply chain leadership contribute to main business process performance]"

"ABSTRAK This study examines an association od risk and returns of REIT's from Malaysian REIT's listed companies. The secondary data for analysis is retrieved from Bloomberg's Database of all 13 listed REIT's in the Bursa Malaysia main market for three year period, from 2007 to 2009 with quarterly observation. The dependent variables are average return, expected return using Capital Asset Pricing Model, Sharpe Index, and Jensen Alpha Index. The independent variables represented by stadard deviation, beta, trading volume, gross domestic product, inflate rate , and share price. The control variable for this study type of REITs, whether it was categorized as Islamic or conventional REITs. Applying correlations and multiple regression analysis, the results provide evidence on the association between return and risk on REITs. This study is also hoped to bring benefits to the public listed company and shareholders in obtaining the key factors in determining the REITs yield."