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"ABSTRAKSkripsi ini membahas mengenai analisis reorganisasi BP Migas menjadi SKK Migas, dimana BP Migas dulunya merupakan badan Pemerintah yang bersifat independen dan saat ini setelah beralih menjadi SKK Migas menjadi organisasi yang berada di bawah binaan Kementerian ESDM. Penelitian ini adalah penelitian yang bersifat kualitatif dengan desain deskriptif. Hasil dari penelitian ini menyimpulkan bahwa tidak ada perbedaan yang signifikan antara BP Migas dan SKK Migas, dan walaupun saat ini SKK Migas berada di bawah Kementerian ESDM, namun karakteristik SKK Migas tidak menunjukkan kesamaan dengan karakteristik kementerian/lembaga.

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ABSTRACTThe focus of this study is to explain the analysis of the reorganization process of BP Migas to SKK Migas, where BP Migas was once a government?s independent entity and now switching to SKK Migas which become an organization under the Ministry of Energy and Mineral Resources. This research is qualitative descriptive interpretive. The result of this study concluded that there was no significant difference between BP Migas and SKK Migas, and although SKK Migas is now under the Ministry of Energy and Mineral Resources, the characteristics of SKK Migas has no similarities with the characteristics of the ministries/institutions."

"PT Hotel Indonesia Natour (PT.HlN) as a corporate was built from the merger between PT Hotel Indonesia lnternational (PT.HII) and PT Natour in 2001. The decline of physical service quality (tangible) and the service level (intagible) will influence the competitive ability ofthe hotel business. A vertical and bureaucratic organization , the creating of cultural corporate devoid of market and competitive oriented enable decline of service quality to occur which also affect the functioning in overall.Paying close attention to the the problem above, this research is focused on how the process of PT HIN transformiation with the management policy and its implementation can create value to the consumer in the form of service quality, tangible as well as intagible. This research observes a model in many dimensions, such as: Renewal, Reframe, Restructure, and Revitalize (Gouillart & Kelly:1995). The transformation process will affect in the service quality given by a corporate. The indicators being used to measure the standard of a quality service are Tangible, Reliablity, Reponsiveness, Assurance, and Empathy (Zaithaml, Parasuraman & Berry:1990).Based on its purpose, this research is called Explanatory, since there are causal factors as the independent variable and effects arose as the dependent variable. Meanwhile, based on the technique of data collecting, this research can be classified as quantitative survey. The data tabulation is carried out with SEM method. SEM or Structural Equation Modeling is a method to observe the relation between the indicator and its variable (measurement model), as well as among other variables (structural model) using a software called LISREL 8.3.The research result shows a significant relation only in several dimensions of the transformation with the service quality; and there is a symmetrical positive relation (correlation) among those dimensions. The suggestion given as a result of mis research is the need for PT.HlN to perform the incremental and sustainable transformation process."

"ABSTRAKPenelitian ini bertujuan untuk menganalisis pengaruh kepemimpinan, budaya organisasi, motivasi, kompetensi dan reorganisasi terhadap kinerja auditor Direktorat Jenderal Bea dan Cukai (DJBC). Penelitian ini merupakan penelitian kuantitatif dengan menggunakan structural equation modelling dengan aplikasi IBM SPSS AMOS versi 18. Hasil dari penelitian ini menunjukkan bahwa kepemimpinan dan motivasi berpengaruh negatif terhadap kinerja auditor DJBC. Sedangkan budaya organisasi, kompetensi dan reorganisasi berpengaruh positif terhadap kinerja auditor. Hal ini tentunya mendorong kesadaran semua pihak di instansi DJBC khususnya pada Direktorat Audit untuk menerapkan kepemimpinan yang lebih mendorong partisipasi pegawai dalam menentukan kebijakan. Selain itu juga diperlukan paradigma dalam melakukan motivasi kerja kepada auditor dari melakukan tekanan untuk mencapai target kepada usaha untuk membangun motivasi dari kesadaran akan tanggung jawab pekerjaan auditor itu sendiri. Penelitian ini juga membuktikan bahwa penerapan jabatan fungsional dan sentralisasi sudah tepat diterapkan kepada auditor DJBC.

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ABSTRACTThe objective of this study is to analyze the effect of leadership, organization culture, motivation, competency and reorganization on perforformance of auditor of Directorate of General of Customs and Excise (DGCE). It is a quantitative study using structural equation modelling with IBM SPSS AMOS version 18. Results of this study indicate that leadership and motivation have negative effect on performance of DGCE?s auditor. On the other hand organization culture, competency and reorganization have positif effect on performance of DGCE?s auditor. It is certainly encouraging awareness of all parties in DGCE especially Directorate of Audit to implement the leadership that encourage auditor?s participation in determining policy. It also requires necessary efforts from the management of Directorate Audit to avoid pressure in order to motivate the auditor. It also proves that centralization and functional program policies have been appropriately applied to the DGCE?s auditor."