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"Summary: Examines the multidisciplinary applications, problems, and case histories in risk modeling, assessment, and management This book examines risk analysis, focusing on quantifying risk and constructing probability in conjunction with real-world decision-making problems, including institutional, organizational, and political considerations. The author presents basic concepts (hierarchical holographic modeling; decision"

"Untuk memiliki desain manajemen risiko yang baik di industri penerbangan, khususnya dalam proses bisnis perawatan kendaraan pengisian bahan bakar pesawat, metode House of Risk (HOR) pun digunakan dalam penelitian ini. Proses bisnis perawatan kendaraan pengisian bahan bakar pesawat ditentukan oleh berbagai risiko sebagai faktor yang dapat mempengaruhi perusahaan dalam mencapai tujuannya. Dengan demikian, sangat penting untuk melakukan manajemen risiko di dalam setiap prosesnya, khususnya di PT Indopelita Aircraft Services. Penelitian ini menentukan kejadian risiko dalam aktivitas proses bisnis pemeliharaan dan mengidentifikasi agen risiko yang dapat memicu kejadian risiko terpilih. Lalu, mitigasi risiko dikembangkan dengan memprioritaskan tindakan pencegahan terbaik. Identifikasi risiko dilakukan melalui kuesioner dan survei dengan para ahli di bidangnya masing-masing. Perhitungan Cronbach’s Alpha dilakukan untuk mengukur konsistensi internal kuesioner. Kerangka HOR pun digunakan dalam menilai risiko yang dipilih dan memilih prioritas tindakan pencegahan untuk mengurangi risiko. Hasil penelitian menunjukkan bahwa terdapat 15 jenis kejadian risiko dan 16 agen risiko. Risiko yang paling signifikan dalam penelitian ini adalah kesalahan manusia. Terakhir, 14 tindakan pencegahan telah ditentukan dan diidentifikasi bahwa tindakan yang paling efektif adalah pengadaan CMMS sebagai sistem yang terintegrasi di dalam perusahaan.

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To have a good design risk management in the aviation industry, specifically in the business process of aircraft refueler vehicles maintenance, House of Risk (HOR) is being carried out. The aircraft refueler vehicle maintenance business process is determined by various risks as factors that may influence the company in reaching its objectives. Thus, it is crucial to carry out risk management in the business process of aircraft refueler maintenance, especially at PT Indopelita Aircraft Services. This research determines risk events in maintenance business process activities and identifies the risk agent that triggers selected risk events. Then, risk mitigation is developed by prioritizing the best preventive actions. Risk identification is made through the questionnaire and survey of experts in their respective fields. Cronbach’s Alpha calculation was executed to measure the internal consistency of the questionnaire. Also, the HOR framework was used in assessing selected risks and choosing the prioritization of preventive actions to diminish the risks. The result shows that there are 15 types of risk events and 16 risk agents. The most significant risk in this research is human error. Lastly, 14 preventive actions were determined and it is identified that the most significant effective action is CMMS procurement as an integrated system within the company."

"Peran Teknologi Informasi (TI) dalam organisasi awalnya hanya sebagai pendukung untuk proses pengolahan data, namun saat ini telah mengalami pergeseran fungsi dari support kepada strategic. Pemanfaatan SI/TI harus selaras dengan strategi bisnis organisasi untuk menghasilkan nilai tambah (value added) serta menciptakan keunggulan kompetitif (competitive advantage) bagi organisasi. PT ABC merupakan perusahaan maskapai penerbangan kargo di Indonesia. Maskapai ini mengoperasikan layanan kargo di beberapa wilayah di Indonesia dan di beberapa negara yang berada di kawasan asia tenggara Peran TI di PT ABC sangat stratejik dan digunakan untuk mendukung bisnis proses nya sehari-hari, oleh karena itu PT ABC memberikan layanan TI untuk mendukung bisnis proses perusahaan, namu beberapa layanan tersebut memiliki permasalahan mengenai kemampuan layananannya dan belum memenuhi apa yang seperti diharapkan oleh pihak bisnis, belum adanya dokumen kesepakatan mengenai kemampuan layanan TI membuat kinerja divisi TI tidak terukur.Berdasarkan permasalahan diatas maka penelitian ini bertujuan untuk merancang Service Level Agremeent terkait layanan TI di PT ABC dan Standar proses manajemen layanan TI. Perancangan Service Level Agreement digunakan ITIL V3 2011 dimana pada ITIL v3 2011 telah disediakan pedoman mengenai perancangan SLA, sedangkan untuk Standar proses manajemen layanan TI digunkan standar international ISO 20000. Perjanjian tingkat layanan ini terdiri dari 12 bagian yang telah disesuaikan dengan karakteristik dari layanan dan perusahaannya dan terdapat 6 proses yang harus dijalankan sesuai dengan standar manajemen tingkat layanan TI yang terdapat di ISO 20000.

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The Role of IT in organizations was initially only used to support data processing but now its function has shifted from support to strategic functions. IS/IT utilization have to be align with organization’s business strategy to create value added and competitive advantage for the organization. PT ABC is a cargo airline company in Indonesia.

This airline operates cargo services in several area in Indonesia and several countries in South East Asia. IT holds a very strategic role in PT ABC. It is used to support the organization's daily business processes. Therefore, PT ABC uses IT services to support its business processes. However, some of the services still have problem about its capability and have not met its business expectation. The absence of IT service level agreement makes the performance of IT Division unmeasurable.

Based on the problems above, the objective of this research are to design a Service Level Agreement related to IT services in PT ABC and design the standard of IT Service Level Management Process. Designing Service Level Agreement utilizes ITIL v3 2011, having ITIL v3 2011 has provided the guidance to design SLA, whereas the standard of IT Service Level Management utilizes international standard of ISO 20000. This service level agreement consists of 12 sections that have been adapted to the characteristics of the service and the company. There are 6 processes that must be performed based on the standard of IT."