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"Leadership is not about individuals; it is a complex, relational, socially co-constructed and emergent process. This book brings together the latest thinking from business and positive psychology research to provide new insights into leadership, organizational development and change."

"PT P, merupakan perusahaan startup dalam bidang teknologi. Saat ini perusahaan tersebut sedang mengalami permasalahan yaitu tinggi nya persentase turnover setiap bulannya, terutama di divisi Teknologi dan Customer Service. Secara umum, Turnover pada karyawan dapat disebabkan oleh faktor individual dan faktor di luar karyawan. Salah satu faktor di luar karyawan yang mempengaruhi turnover adalah Kepemimpinan Hamstra et al., 2011 . Berdasarkan survei Organizational Blockage Inventory dan structured interview terhadap karyawan PT P, peneliti mengidentifikasi adanya kaitan antara gaya kepemimpinan transformasional pada supervisor dengan intensi turnover karyawan di divisi Teknologi dan Customer Service di PT P. Kepemimpinan supervisor diukur dengan menggunakan kuesioner Multifactor Leadership Questionnaire MLQ dan Turnover Intention Scale digunakan untuk mengukur intensi turnover para karyawan pada divisi tersebut.Hasil penelitian menunjukkan hubungan negatif yang signifikan antara kepemimpinan transformasional pada supervisor dengan intensi turnover bawahan yang artinya semakin supervisor menerapkan gaya kepemimpinan transformasional, maka intensi turnover pada karyawan pada divisi Teknologi dan Customer Service akan semakin rendah, dan semakin supervisor tidak menerapkan gaya kepemimpinan transformasional, maka intensi turnover pada karyawan pada divisi Teknologi dan Customer Service akan semakin tinggi. Berdasarkan hasil penelitian tersebut, peneliti kemudian merancang program intervensi berupa pelatihan kepemimpinan transformasional pada supervisor di divisi Teknologi dan Customer Service, dengan tujuan memperbaiki gaya kepemimpinan mereka yang kelak berdampak menurunkan intensi turnover karyawan di divisi tersebut.

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PT P is a startup technology company. Currently, the company has a high rate of turnover every month, especially in Technology and Customer Service division. In general, turnover can be caused by individual factor and external factor. One of the external factor is leadership Hamstra et al., 2011 . Based on Organizational Blockage Inventory survey and structured interview to PT P employees, researcher identified a correlation between transformational leadership style on supervisor with turnover intention employee in Technology and Customer Service division. Supervisor rsquo s transformational leadership style is measured by Multifactor Leadership Questionnaire MLQ , and staff rsquo s turnover intention is measured by Turnover Intention Scale.

The result of this study indicated a significant negative correlation between supervisor rsquo s transformational leadership style and staff rsquo s turnover intention, which means if the supervisor do not apply transformational leadership style staff rsquo s turnover intention will be increased, and if the supervisor apply transformational leadership style staff rsquo s turnover intention will be decreased. Based on this result, researcher create a transformational leadership training intervention program for supervisor to fix their leadership style in order to reduce staff rsquo s turnover intention in Technology and Customer Service division."

"The scope of leadersAE responsibilities is constantly evolving, yet certain core competencies remain the same. Find out which essential skills are crucial for effective leadership, and how to build them in todayAEs fast-paced, budget-strained work environments."

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Hasil survei internal tahun 2018 di Divisi P PT X menunjukkan adanya permasalahan dalam tingkat engagement karyawan berusia milenial. Berdasarkan permasalahan ini maka dilakukan penelitian yang terdiri dari dua studi, studi 1 merupakan studi korelasi untuk menguji hubungan antara variabel empowering leadership dan proactive personality dengan work engagement. Penelitian ini menggunakan alat ukur UWES-9 untuk mengukur variabel work engagement, ELQ untuk mengukur variabel empowering leadership, dan PPS untuk mengukur variabel proactive personality. Hasil studi 1 menunjukkan bahwa terdapat hubungan signifikan antara empowering leadership dengan work engagement (r = .43, p < .05) dan antara proactive personality dengan work engagement (r = .54, p < .05). Dari hasil studi 1 ini, peneliti lalu melakukan studi 2 dengan menyusun intervensi Empowering Millenial Program yang bertujuan untuk meningkatkan perilaku empowering leadership pada atasan agar dapat meningkatkan work engagement karyawan milenial. Penelitian ini hanya berfokus pada empowering leadership sebagai satu variabel yang diintervensi sebab permasalahan yang ditemukan di tahap diagnosis lebih banyak berkaitan dengan kepemimpinan dan Divisi P telah memiliki program mandiri berkaitan dengan variabel proactive personality. Program intervensi diikuti 7 atasan yang dipersepsi oleh bawahan memiliki skor empowering leadership sedang dan rendah. Program intervensi ini terbukti efektif untuk mengingkatkan perilaku empowering leadership atasan dan work engagement dari karyawan milenial di Divisi P PT X yang ditunjukkan oleh adanya perbedaan skor variabel empowering leadership (Z=-2,37, p < .05) dan work engagement (Z=-2,98, p < .05) yang signifikan sebelum dan sesudah intervensi diberikan.

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The result of an internal survey in 2018 from Division P of PT X showed some issues related to the engagement level of millennial employees. Based on these issues, a study consisting of two studies was conducted, study 1 was a correlational study to examine the relationship between empowering leadership and proactive personality with work engagement. This study uses the UWES-9 to measure work engagement, ELQ to measure empowering leadership, and PPS to measure proactive personality. Results of study 1 show that there is a significant relationship between empowering leadership and work engagement (r = .43, p <.05) and between proactive personality and work engagement (r = .54, p <.05). Referring to the results of study 1, the researchers then design and implement Empowering Millennial Program intervention on study 2 that aims to improve manager’s empowering leadership behavior and thus increase the work engagement of millennial employees. This study focuses on empowering leadership as a single intervention variable because the problems found in the diagnosis phase are more related to leadership issues and also Division P has its program related to the proactive personality variable. The intervention program was followed by 7 managers who were perceived by subordinates as having moderate and low empowering leadership scores. This intervention program was effective in increasing the manager’s empowering leadership behavior and work engagement of millennial employees in Division P of PT X since the difference in the score of empowering leadership ((Z = -2.37, p <.05) and work engagement (Z = -2.98, p <.05) before and after the intervention was significant.

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