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"Some people have the ability to start a conversation and immediately draw people in, while others -- perhaps even those with more valuable things to say -- get pushed to the side, seemingly ignored. Unfortunately for those who don?t have "It," this undeniable "It" factor is more than just an attractive quality, it?s also a hallmark of success."

"The first make-or-break step in persuading anyone to do any thing is getting them to hear you out. Whether the person is a harried colleague, a stressed-out client, or an insecure spouse, things will go from bad to worse if you can't break through emotional barricades. Drawing on his experience as a psychiatrist, business consultant, and coach, and backed by the latest scientific research, author Mark Goulston shares simple but power ful techniques readers can use to really get through to people--whether they're coworkers, friends, strangers, or enemies. Getting through is a fine art but a critical one. With the help of this groundbreaking book readers will be able to turn the "impossible" and "unreachable" people in their lives into allies, devoted customers, loyal colleagues, and lifetime friends."

"A must-have resource for anyone who lives or works with young kids, with an introduction by Adele Faber, coauthor of How to Talk So Kids Will Listen &​ Listen So Kids Will Talk, the international mega-bestseller The Boston Globe dubbed "The Parenting Bible." For over thirty-five years, parents have turned to How to Talk So Kids Will Listen &​ Listen So Kids Will Talk for its respectful and effective solutions to the unending challenges of raising children. Now, in response to growing demand, Adele's daughter, Joanna Faber, along with Julie King, tailor How to Talk's powerful communication skills to children ages two to seven. Faber and King, each a parenting expert in her own right, share their wisdom accumulated over years of conducting How To Talk workshops with parents and a broad variety of professionals. With a lively combination of storytelling, cartoons, and fly-on-the-wall discussions from their workshops, they provide concrete tools and tips that will transform your relationship with the young kids in your life. What do you do with a little kid who'won't brush her teeth'screams in his car seat'pinches the baby ... refuses to eat vegetables'throws books in the library ... runs rampant in the supermarket' Organized according to common challenges and conflicts, this book is an essential emergency first-aid manual of communication strategies, including a chapter that addresses the special needs of children with sensory processing and autism spectrum disorders. This user-friendly guide will empower parents and caregivers of young children to forge rewarding, joyful relationships with terrible two-year-olds, truculent three-year-olds, ferocious four-year-olds, foolhardy five-year-olds, self-centered six-year-olds, and the occasional semi-civilized seven-year-old. And, it will help little kids grow into self-reliant big kids who are cooperative and connected to their parents, teachers, siblings, and peers."

"Techniques for managing others while maintaining mutual respect. Asserting Yourself at Work provides business professionals with the communication tools and psychological foundation they need to perform more assertively on the job. Designed for front-line managers, supervisors, team leaders, team members, employees, and life-long learners, this course promotes the use of direct, inclusive communication as a powerful tool for achieving targeted goals and building lasting relationships. Asserting Yourself at Work teaches students the skills they need to behave and communicate more assertively?and therefore more effectively?in the workplace. Students learn to address their needs and interests at work, and, at the same time, consider the needs and interests of others. Beginning with the foundation of self-awareness, the course builds these skills step by step. Students learn about and practice assertive verbal and nonverbal communication techniques, learn how to set proper boundaries in workplace relationships, and analyze how assertiveness plays out in other cultures. The interactive format includes self-assessment tools, worksheets, sidebars, exercises, and quizzes that prompt students all along the way. Course Objective: Understand techniques for managing others while maintaining mutual respect and recognize and avoid self-defeating behaviors. Selected Learning Objectives ? Set boundaries ? Manage others without being aggressive or manipulative ? Respond to other people's needs without giving up your own ? Say "no" to unfair demands ? Resolve conflicts and deal with aggressiveness in others ? Enhance your self-image?and your on-the-job authority. This is an ebook version of the AMA Self-Study course. If you want to take the course for credit you need to either purchase a hard copy of the course through amaselfstudy."

"Argues that communication is at the heart of the various approaches to dementia care. This book offers an exploration of ways of establishing and developing communication with people with dementia. It examines both the nature of dementia as a condition and the subjective experience of those affected. "

"Mindreading merupakan kemampuan yang berguna dalam membangun hubungan interpersonal. Mindreading dapat dipengaruhi oleh beberapa faktor salah satunya karakteristik target. Pada penelitian eksperimen yang dilakukan terhadap 82 perempuan dewasa muda berusia 20-22 tahun ini, dibuktikan bahwa karakteristik jenis kelamin target memengaruhi kemampuan mindreading partisipan. Analisis Mixed-model ANOVA dilakukan terhadap 2 aspek alat ukur SST (Perez-Zapata, dkk., 2016) yaitu akurasi dan response time. Ditemukan bahwa perempuan lebih baik dalam melakukan mindreading terhadap target perempuan dibandingkan target laki-laki pada pengukuran aspek akurasi. Hasil yang sama tidak ditemukan pada aspek response time.

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Mindreading is an ability that could be used to build interpersonal relationship. Mindreading can be affected by numerous factors, one of those is characteristic of the target. This experimental research was conducted on 82 female young adult age 20-22 years old. This study found that target's sex does impact participant's mindreading ability. Mixed-model ANOVA was used to analyse 2 aspects of SST (Perez-Zapata, et al., 2016) which is accuracy and response time. This research found that female have a better accuracy in mindreading ability towards female target. The same result does not apply to the participant's response time."