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"Penelitian ini bertujuan untuk meneliti strategi kampanye Public Relations #NgemilBijak dalam upaya meningkatkan citra Mondelez. Dalam melihat fokus tersebut, analisis ini akan menggunakan strategi PR yang dikemukakan oleh Harwood Childs (2014) dan strategi PENCILS yang dikemukakan oleh Thomas L. Harris & Whalen (2006). Metode penelitian yang digunakan dalam studi ini adalah studi literatur dan analisis konten kampanye #NgemilBijak dari tahun 2019-2023 di platform media online dan media sosial. Berdasarkan temuan dari hasil studi ini didapatkan bahwa strategi kampanye yang digunakan oleh Mondelez adalah publicity, event, news, community involvement, dan inform or image. Selain itu, kegiatan kampanye #NgemilBijak meningkatkan citra yang positif bagi Mondelez. Meski demikian, pelaksanaan kampanye #NgemilBijak masih terdapat kekurangan karena dalam penggunaan media kampanye, Mondelez Indonesia tidak menggunakan akun media sosial milik Mondelez Indonesia sendiri, melainkan menggunakan akun media sosial dari komunitas atau media lainnya untuk mempublikasikan kegiatan kampanye #NgemilBijak.

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This research aims to examine the #NgemilBijak Public Relations campaign strategy in an effort to improve Mondelez's image. In looking at this focus, this analysis will use the PR strategy proposed by Harwood Childs (2014) and the PENCILS strategy proposed by Thomas L. Harris & Whalen (2006). The research method used in this study is a literature study and content analysis of the #NgemilBijak campaign from 2019-2023 on online media platforms and social media. Based on the findings of this study, it is found that the campaign strategies used by Mondelez are publicity, events, news, community involvement, and inform or image. In addition, the #NgemilBijak campaign activities increased a positive image for Mondelez. However, the implementation of the #NgemilBijak campaign still has shortcomings because in using campaign media, Mondelez Indonesia does not use Mondelez Indonesia's own social media accounts, but uses social media accounts from communities or other media to publicize #NgemilBijak campaign activities."

"Managers of multinational organizations are struggling to win the strategic competition for the hearts and minds of external stakeholders. These stakeholders differ fundamentally in their worldview, their understanding of the market economy and their aspirations and fears for the future. Their collective opinions of managers and corporations will shape the competitive landscape of the global economy and have serious consequences for businesses that fail to meet their expectations. This book argues that the strategic management of relationships with external stakeholders i.e. Corporate Diplomacy, is not just canny PR, but creates real and lasting business value. Using a mix of examples, practically relevant tools and considered perspectives, the book hones in on a fundamental challenge that managers of multinational corporations face as they strive to compete in the 21st century. As falling communication costs shrink the distance between external stakeholders, shareholder value is increasingly created and protected through a strategic integration of the external-stakeholder-facing functions. These include government affairs, stakeholder relations, sustainability, enterprise risk management, community relations and corporate communications. Through such integration, the place where business, politics and society intersect need not be a source of nasty surprises or unexpected expenses. Most of the firms profiled in the book are now at the frontier of corporate diplomacy but they did not start there. Initially, they experienced delays or disruptions to their operations, higher costs, angry customers, or thwarted attempts at expansion. Eventually, the managers of these companies developed smarter strategies for stakeholder engagement. They became corporate diplomats. This book draws on their experiences to take the reader to the forefront of stakeholder engagement and to highlight the six elements of Corporate Diplomacy."