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"The Handbook of Logistics and Distribution Management is the definitive introduction to all the main elements of modern logistics and distribution. An invaluable guide for distribution, logistics and supply-chain professionals as well as students it covers key topics such as planning for logistics, procurement and inventory decisions, warehousing, freight and operational management. The fifth edition has been completely revised and updated throughout with new material on humanitarian logistics, multichannel fulfilment and reverse logistics"

"Kirk Zylstra's focus on the customer is a fresh approach to lean. Companies that can bear the burden of variability will develop a strategic advantage in today's volatile market." 'Travis Jarrell Institute of Industrial Engineers Program Committee Chair "iLean Distribution/i is a comprehensive yet concise work with clear leanings. Kirk's experience across a range of industries brings a unique understanding of common opportunities and solutions available to optimize distribution processes. Lean techniques, typically effective in manufacturing processes, are applied in the downstream supply chain in a practical and productive manner that will offer something to any business distributing tangible goods." 'F. Jeff Duncan Jr. VP, CIO, and Director of Technology Louisiana Pacific Corp. "iLean Distribution/i has robustly captured the revolution occurring in today's increasingly competitive and global supply chain. Eliminating losses through lean manufacturing and lean distribution initiatives will become even more critical enablers to organizations developing cost-advantaged supply chains." 'Rick McDonald Director of Manufacturing The Clorox Company"