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"Great managers are experts at getting bottom-line results, but often do not understand their role in the success or failure of their organization's projects. They balk at the arcane terminology and are unaware of how to use valuable project management techniques and tools-a knowledge gap that can be a serious career barrier! Functional managers with even basic project management (PM) knowledge are the best people for keeping projects business-focused. This new book demystifies the jargon and processes, encouraging managers to jump into the PM arena and arming them with strategies for increasing the business value created by their company's projects. Readers will discover: advice for switching gears from passive bystander to active owner of projects; insights into four critical PM skills, including business analysis techniques, work breakdown structures, program sequencing techniques, and risk management methods; step-by-step guidelines, case studies, and illustrations for mastering these skills. "Project Management for Non-Project Managers" provides easy-to-read, in-a-nutshell explanations of all the PM basics that managers need to achieve project success."

""Winning Behavior" gives companies a new way to increase business: by "outbehaving" rivals so that customers see a positive behavioral difference at every customer touchpoint - from product development and branding to bids and proposals, service, and much more. It is this company-wide Behavioral Differentiation that breeds lasting customer loyalty by allowing any company to distinguish itself from competitors in a tough, crowded market. "Winning Behavior" will prove to be a landmark book in the literature on customer service and customer relationship management: there has never been a book on Behavioral Differentiation before, but readers will see its potential in the results of the blue-ribbon organizations that practice it.This title is packed with eye-opening case histories and examples: Ritz-Carlton Harley-Davidson Enterprise Rent-a-Car Wal-Mart. It features exclusive interviews with high-profile executives including: George Zimmer (Men's Wearhouse) Hans-Olof Olssen (Volvo) Piers Marmion (Heidrick & Struggles) and others."

"Too often, elections around the globe are, unfortunately, deeply flawed or even fail. What triggers these problems? In this second volume of her trilogy on electoral integrity, Pippa Norris compares structural, international, and institutional accounts as alternative perspectives to explain why elections fail to meet international standards. The book argues that rules preventing political actors from manipulating electoral governance are needed to secure integrity, although at the same time officials also need sufficient resources and capacities to manage elections effectively. Drawing on new evidence, the study determines the most effective types of strategies for strengthening the quality of electoral governance around the world. With a global perspective, this book provides fresh insights into these major issues at the heart of the study of elections and voting behavior, comparative politics, democracy and democratization, political culture, democratic governance, public policymaking, development, international relations and conflict studies, and processes of regime change."