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"Supervisory management overview and the essential supervisory skill -- Supervisory essentials -- Planning, organizing, and staffing -- Leading -- Controlling: techniques for managing employee performance."

"Managers are judged by the results they deliver, and more than anything else, those results hinge on the ability to delegate and supervise. You will be surprised at how efficient and easy to manage your team becomes when you master these essential skills.

This handy, pocket-sized guide reveals time-tested ways to boost the performance and productivity of your employees, including how to: ? Define work, assign it, and set measurable, targeted standards for performance

- Match skills to job requirements

- Use Management by Objectives to delegate longer-term tasks to trusted team members

- Monitor, control, and keep on top of projects with minimum effort

- Turn delegation into a teaching tool and build the confidence of your staff

- Provide useful feedback and elicit active participation

- Avoid reverse delegation

- Free up time for higher-level tasks only you can tackle

- And much more. Done right, delegation and supervision allow your employees to learn, grow, and become more capable. Your success will skyrocket as you increase the quality and quantity of results, and build the loyalty, involvement, and commitment of your people."

"Join the thousands of supervisors who have stepped up to their new roles with this self-study classic. Join the thousands of supervisors who have learned the ropes with this classic book on mastering supervisory skills. Completely revised and updated, First-Line Supervision, Fifth Edition gives you all the confidence and know-how you need to achieve and maintain supervisory success in the contemporary workplace. Filled with expert information on all the basics of the job?from managing time and stress to motivating and counseling employees? First-Line Supervision, Fifth Edition is light on business-school jargon and heavy on real-world guidance. Using self-assessments, action plans and relevant work examples, it shows you exactly how to apply crucial supervisory skills in your own workplace. Whether a novice or experienced supervisor, you?ll find First-Line Supervision, Fifth Edition inspirational, instructive and encouraging. Just think of the book as a trusted friend?one that will lead you step-by-step along a new path to success and satisfaction. You will learn how to: ? Make a successful transition from staff to supervisor ? Develop your own leadership style ? Establish a partnership with your boss ? Give feedback to improve performance ? Build a top-performing team ? Manage communication technology ? Develop the skills to manage a diverse work force ? Learn techniques for managing virtual employees and employees at multiple and distant locations. This is an ebook version of the AMA Self-Study course. If you want to take the course for credit you need to either purchase a hard copy of the course through amaselfstudy."