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"Penelitian ini menganalisa implementasi manajemen kinerja di PT. BNI (Persero) Tbk. Divisi Bisnis Kartu. Metoda yang digunakan adalah Balanced Scorecard (BSC) dan European Foundation For Quality Management (EFQM). Dengan kombinasi kedua metoda tersebut, memberikan turunan baru yang mengarah kepada pemahaman yang baik mengenai kinerja organisasi. Dengan demikian nantinya akan didapatkan hasil penilaian implementasi manajemen kinerja di PT. BNI (Persero) Tbk, guna mengurangi kendala dalam stabilitas operasional serta mengantisipasi potensi kendala yang mungkin timbul di masa yang akan.

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This study analyzes the implementation of performance management at PT. BNI (Persero) Tbk. Credit Business Division. The method used is the Balanced Scorecard (BSC) and the European Foundation For Quality Management (EFQM). With the combination of the two methods, provide new derivative that leads to a good understanding of the performance of the organization. Thus the results of the assessment will be obtained performance management implementation at PT. BNI (Persero) Tbk, to reduce obstacles in the operational stability and to anticipate potential problems that may arise in the future."

"Matthias Weske argues that all communities involved need to have a common understanding of the different aspects of business process management. To this end, he details the complete business process lifecycle from the modeling phase to process enactment and improvement, taking into account all different stakeholders involved. After starting with a presentation of general foundations and abstraction models, he explains concepts like process orchestrations and choreographies, as well as process properties and data dependencies. Finally, he presents both traditional and advanced business process management architectures, covering, for example, workflow management systems, service-oriented architectures, and data-driven approaches. In addition, he shows how standards like WfMC, SOAP, WSDL, and BPEL fit into the picture."

"Penelitian ini bertujuan untuk menganalisis pengaruh manajemen pengetahuan proses menuju kinerja organisasi dengan inovasi sebagaivariabel mediasi. Proses manajemen pengetahuan variabel diukur dengan dimensi proses penciptaan pengetahuan, proses transfer pengetahuan, dan penanaman pengetahuan proses. Selanjutnya variabel inovasi diukur dari dua dimensi yaitu teknis inovasi dan inovasi administrasi. Variabel kinerja organisasi diukur melalui 9 indikator. Penelitian ini menggunakan pendekatan kuantitatif. Data penelitian diperoleh dari data sekunder dan survey yang dilakukan terhadap 325 karyawan struktural PT PLN. Teknik analisis data menggunakan analisis jalur (causal step) dan uji sobelmenguji pengaruh langsung dan pengaruh tidak langsung dari mediasi antar variabel. Hasil analisis menunjukkan bahwa manajemen pengetahuan mempengaruhi kinerja organisasi melalui inovasi penting. Proses manajemen pengetahuan variabel juga mempengaruhi inovasi dan kinerja organisasi secara signifikan. Juga, inovasi berpengaruh signifikan terhadap kinerja organisasi.ABSTRACTThis study aims to analyze the influence of process knowledge management towards organizational performance with innovation as amediating variable. The variable knowledge management process is measured by the dimensions of the knowledge creation process, the knowledge transfer process, and the knowledge planting process. Furthermore, the innovation variable is measured from two dimensions, namely technical innovation and administrative innovation. Organizational performance variables are measured through 9 indicators. This study uses a quantitative approach. The research data were obtained from secondary data and a survey conducted on 325 structural employees of PT PLN. Data analysis techniques using path analysis (causal step) and sobel test examine the direct effect and indirect effect of the mediation between variables. The results of the analysis show that knowledge management affects organizational performance through important innovations. The variable knowledge management process also influences innovation and organizational performance significantly. Also, innovation has a significant effect on organizational performance."

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Diketahui bahwa memiliki gaya manajemen adalah sesuatu yang sangat penting untuk dimiliki oleh suatu perusahaan. Terdapat beberapa tipe manajemen seperti Anglo-Saxon dan  Rhineland style yang digunakan bermacam perusahaan di berbagai Negara. Skripsi ini dibuat untuk menganalisa salah satu gaya manajemen di Asia yang berbeda dengan Negara-negara lainnya yaitu gaya manajemen Korea Selatan. Analisis dilakukan dengan berbasis pada gaya manajemen yang telah disebutkan sebelumnya untuk mengetahui apakah salah satu perusahaan elektronik terbesar di dunia, LG Corporation, mengasosiasikan gaya manajemen Korea Selatan di dalam perusahaan, serta untuk mengobservasi kinerja organisasi pada LG Corporation. Dengan menggunakan Balanced Scorecard, analisis berbasis literatur diberikan untuk mendukung hasil penelitian. Riset yang telah dilakukan menunjukkan bahwasanya LG Corporation mengadaptasi gaya manajemen Korea Selatan yang lebih bersifat kekeluargaan dan pengalaman untuk mencapai kinerja organisasi yang seimbang sesuai dengan Balanced Scorecard.

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It is commonly known that a management style is an important aspect for a company to have. Different types of management style, such as Anglo-Saxon and Rhineland styles are being used by different companies in various countries. The purpose of this thesis is to analyze the South Korean management style by using the framework of the previously mentioned management style, to know whether LG Corporation is adapting South Korean management style or not, and to observe the organizational performance of LG Corporation. A literature-based analysis of LG Corporation’s management style and organizational performance by using the Balanced Scorecard framework are provided. A research plan for testing the hypotheses deduced from the literature review is presented. The results indicate that LG Corporation is indeed following the practice of South Korean management style, and the company is also presenting a balanced model of Balanced Scorecard under the South Korean management style.

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