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"We've all heard of "IQ"...but what's "EQ?" It's "Emotional Quotient" (aka Emotional Intelligence), and experts say that EQ is a greater predictor of success at work than IQ. Companies are increasingly looking for ways to motivate and develop their employees' emotional intelligence. This book presents trainers and coaches with 50 innovative exercises to be used for either individuals or groups. The activities found in the book are grouped according to the various core competencies associated with Emotional Intelligence: * Self-Awareness and Control: an awareness of one's values, emotions, skills, and drives, and the ability to control one's emotional responses * Empathy: an understanding of how others perceive situations * Social Expertness: the ability to build relationships based on an assumption of human equality * Mastery of Vision: the development and communication of a personal philosophy The book also includes suggested training combinations and coaching tips."

"Emotional intelligence is a hot topic. Proven as a leading driver of success, it's also a hot commodity. The EQ Difference offers practical tips and suggestions for developing emotional intelligence and reaping its benefits in any work environment."

"With a growing body of research showing that Emotional Intelligence is one of the key indicators of success, smart hiring managers know that choosing employees based on their EQ makes sense. What they don't know is the best way to do it. "The EQ Interview" gives readers the practical skills and understanding they need to make smart hiring choices by determining candidates' emotional intelligence to ensure that they're the right fit for the job. This practical guide explains the five areas of emotional intelligence, and how these competencies add to job performance. The book then provides readers with more than 100 behavior-based questions specially formulated to help determine how applicants have applied their EQ in past experience, and helps managers use that information to predict future success.The book shows readers how they can analyze and interpret answers and even spot 'EQ frauds' to avoid costly hiring mistakes. Filled with insightful examples, this is the one book that shows readers how to incorporate EQ into their hiring process."