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"The latest tools and techniques for accomplishing more in less time with fewer resources. In today?s competitive global environment?where people at all levels need to accomplish more, in less time, with fewer resources?the ability to manage priorities is a key element in personal and professional success. How to Manage Your Priorities, Second Edition, provides managers, team leaders, professionals, and others in the workplace with the tools to master this essential business skill. The second edition, revised and updated with a new chapter on technology-based tools for identifying and organizing priorities, teaches managers the critical benefits of managing their priorities and removing the obstacles that interfere with success. Readers will learn how to: ? Identify what?s important ? Accomplish more in less time, with fewer resources ? Manage your workload to improve your working relationships ? Organize a task or project so outcomes meet expectations and objectives ? Collaborate with others to make sure deadlines are necessary and reasonable ? Improve the quality of your work and reduce stress ? Master key strategies for prioritizing tasks and activities ? Practice the best planning and scheduling techniques ? Use technology to manage your priorities: planning and scheduling tools, project management software, PDAs, organizing systems. This is an ebook version of the AMA Self-Study course."

"Gain control of tough conflict situations and transform them into a productive force in your organization. How to manage conflict in the organization, second edition, equips you with the strategies, tactics and insights you need to gain control of tough conflict situations. You´ll discover how to spot potential interpersonal conflicts?and defuse them before they flare up. You´ll understand how, when, where and why to apply the five favored conflict-resolution approaches, and you´ll develop the insight and intuition you need to make them work. This book will give you the skills to transform conflict into a positive, productive force by applying the proven techniques of principled negotiation. You will learn how to: ? Transform conflict into a positive, productive force ? Respond to on-the-job conflicts quickly and effectively ? Resolve conflicts positively using proven principled negotiation techniques. ? Understand the differences between structural (organizational) and interpersonal conflict ? Separate people from issues and focus on interests, not positions ? Get beyond immediate tensions and disagreements to the root causes of any interpersonal conflict ? Apply five surefire conflict-resolution approaches: avoiding, accommodating, compromising, forcing, and collaborating ? Adopt best practices for implementing alternative dispute resolution techniques ? Develop strategies for dealing with conflict resolution in electronic communication ? Follow guidelines for when to consult with HR about a conflict-resolution situation. This is an ebook version of the AMA Self-Study course. If you want to take the course for credit you need to either purchase a hard copy of the course through amaselfstudy."