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"Even the best reference librarian can falter when suddenly thrust into cyberspace without the proper tools and training. As online library reference services become commonpractice, there?s a critical need to develop core competencies unique to the virtual world?from conducting chats to multitasking. What does it take to be successful at the virtual reference desk? Washington State has committed to training its librarians to provide answers "anytime, anywhere." Now this proven, learner-centered approach is available to libraries large and small, as they confront issues relating to offering virtual reference or improving existing services."

"A practical, how-to overview of the training function that offers new trainers with critical training skills. It intends to bring new trainers quickly up-to-speed, engage SMEs in the learning process, and enhance seasoned trainers' skills with various techniques for delivering powerful training. "

"A practical, how-to overview of the training function that offers new trainers with critical training skills. It intends to bring new trainers quickly up-to-speed, engage SMEs in the learning process, and enhance seasoned trainers' skills with various techniques for delivering powerful training. "