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Hasil Pencarian

Ditemukan 12864 dokumen yang sesuai dengan query
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Treacy, Michael
New York: Addison-Wesley, 1995
658.8 TRE d
Buku Teks SO  Universitas Indonesia Library
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Treacy, Michael
Jakarta: Gramedia Pustaka Utama, 1996
658.8 TRE dt
Buku Teks SO  Universitas Indonesia Library
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Kim, W. Chan
Boston: Harvard Business School Press , 2005
658.802 KIM b
Buku Teks SO  Universitas Indonesia Library
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Disty Amira Hernawan
"Skripsi ini membahas mengenai aturan dan bentuk pengawasan oleh OJK terhadap
penerapa implementasi prinsip know your customer oleh penyedia jasa keuangan di
pasar modal. Secara khusus skripsi ini menjelaskan aturan serta pengawasan prinsip
tersebut ditinjau dari ketentuan internasional, juga membandingkannya dengan
negara lain seperti Australia, Singapura, dan Malaysia. Berdasarkan penelitian
yuridis normatif, ditarik kesimpulan bahwa jika dibandingkan dengan negara lain,
aturan dan pengawasan mengenai prinsip know your customer oleh OJK masih
memerlukan peningkatan terlebih dalam sisi transparansi penanganan pelanggaran
yang dilakukan penyedia jasa keuangan, pemberian sanksi dari OJK, serta
kerjasama antar Lembaga internasional atas pengawasan dan investigasi apabila
dibutuhkan. Untuk itu perlunya keterbukaan mengenai sanksi pelanggaran prinsip
know your customer yang dilakukan oleh penyedia jasa keuangan guna
membangkitkan kesadaran masyarakat

This thesis discusses the rules and forms of supervision by the OJK on
implementing the principle of knowing your customers by financial service
providers in the capital market. In particular, this thesis explains the rules and
supervision of these principles in terms of international provisions and compares
them with other countries such as Australia, Singapore, and Malaysia. Based on
normative juridical research, it is concluded that compared to other countries, the rules and supervision regarding the principle of knowing your customer by the OJK
still requires many improvements, especially in terms of transparency of handling
carried out by financial service providers, imposing sanctions from OJK, and
improving the cooperation between international institutions. Thus, there is a need
for transparency regarding the rules regarding the principle of knowing your
customer, which is carried out by financial service providers to raise public
awareness."
Depok: Fakultas Hukum Universitas Indonesia, 2021
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UI - Skripsi Membership  Universitas Indonesia Library
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Alsya Fauziyah
"

Pertumbuhan industri produk hijau kian meningkat di Indonesia, salah satunya adalah industri budidaya larva BSF yang digunakan sebagai pakan ternak. Dengan meningkatnya pertumbuhan industri larva BSF, mendesak perusahaan untuk dapat berdaya saing sehingga dapat memimpin pasar. Perpaduan antara ilmu pemasaran dan data mining penting untuk dilakukan perusahaan dalam menerjemahkan data pelanggan menjadi data informasi yang berguna bagi perusahaan. Untuk itu, penelitian ini bertujuan untuk menemukan segmen pelanggan potensial untuk dijadikan target perusahaan dalam menerapkan alternatif pemasaran yang sesuai dengan karakteristik segmen pelanggan tersebut. Metode K-Means Clustering digunakan untuk mengelompokkan pelanggan menjadi beberapa klaster berdasarkan 4 variabel, yaitu Recency, Frequency, Monetary, dan Interpurchase Time. Dalam pemilihan segmen pelanggan potensial digunakan metode Analytical Hierarchy Process (AHP) dan studi literatur. Hasil dari penelitian adalah terpilihnya tiga klaster pelanggan potensial dengan enam alternatif pemasaran sesuai dengan karakteristik klaster tersebut menggunakan metode Complex Proportional Assessment (COPRAS).


The growth of the green product industry is increasing in Indonesia, one of which is the BSF larvae cultivation industry used as animal feed. The increasing growth of the BSF larvae industry pushes companies to be more competitive to lead the market. The combination of marketing knowledge and data mining is important for companies to translate customer data into useful information for the company. Therefore, this research aims to identify potential customer segments to be targeted by the company in implementing marketing strategies that are suitable for the characteristics of those customer segments. The K-Means Clustering method is used to group customers into several clusters based on four variables: Recency, Frequency, Monetary, and Interpurchase Time. In the selection of potential customer segments, the Analytical Hierarchy Process (AHP) method and study of literature. The result of the research is the selection of three potential customer clusters with six alternative marketing strategies according to the characteristics of those clusters using the Complex Proportional Assessment (COPRAS) method.

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Depok: Fakultas Teknik Universitas Indonesia, 2023
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UI - Skripsi Membership  Universitas Indonesia Library
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Talita Melati Indriagustry
"Persaingan bisnis kopi susu kekinian di tengah perkembangan industri pengolahan kopi yang kian kompetitif memunculkan kebutuhan untuk mengidentifikasi konsumen potensial yang ada di pasar ini. Namun, mengingat bahwa kajian mengenai perilaku konsumen pada topik ini masih terbatas, maka penelitian ini bertujuan untuk mengidentifikasi kelompok konsumen yang ada di pasar kopi susu kekinian dari segi manfaat yang dicari dan memeriksa perbedaan perilaku di antara segmennya. Dengan pemahaman bahwa manfaat yang dicari (benefit sought) akan mempengaruhi perilaku konsumen dalam mengevaluasi produk (Haley, 1968), dilakukan segmentasi pasar dengan pendekatan kuantitatif dan analisis kluster terhadap 390 konsumen kopi susu kekinian dalam rentang usia 16-39 tahun di wilayah Jabodetabek pada bulan Maret hingga April 2020. Adapun hasil penelitian menemukan bahwa konsumen ini tidak dapat dilihat sebagai kelompok homogen; dengan perbedaan perilaku yang dapat diklasifikasikan menjadi empat kelompok dari segi manfaat yang dicarinya: The Coffee Enthusiast, Indulgence Consumer, The Decaf Drinker, dan The Conventional. Lebih lanjut, pembahasan mengenai manfaat dapat memberikan pemahaman mengenai perbedaan perilaku konsumen dalam memaknai atribut atau penawaran kopi susu kekinian yang dianggap paling relevan untuk mencapai keperluan pribadinya.

The emergence of milk coffee (kopi susu kekinian) business in the midst of an increasingly competitive coffee industry raises the need to identify potential consumers in this market. However, given that the study of consumer behavior on this topic is still limited, this study aims to identify consumer groups that exist in the milk coffee market in terms of benefit sought and examine the behavior differences between segments. With the understanding that the benefit sought will affect consumer behavior in evaluating products Haley, 1968, market segmentation of 390 milk coffee consumers in the 16-39 age range in Greater Jakarta area during March April 2020 is conducted with quantitative approach and cluster analysis. The results found that these consumers could not be seen as homogeneous groups with differences in behavior that can be classified into four groups in terms of the benefits sought: The Coffee Enthusiast, Indulgence Consumer, The Decaf Drinker, and The Conventional. Furthermore, the discussion of benefits can provide an understanding of consumer behavior differences in interpreting the attributes of milk coffee which is considered most relevant in achieving their personal needs"
Depok: Fakultas Ilmu Sosial Dan Ilmu Politik Universitas Indonesia, 2020
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UI - Skripsi Membership  Universitas Indonesia Library
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Bell, Chip R.
"Today's customers demand service that isn't just beyond the norm, but makes its mark in their minds and in their hearts. This updated edition of "Managing Knock Your Socks Off Service" provides readers with up-to-the-minute advice on how they can create world-class service both in their operations and through their people, whether they work with customers face-to-face, on the phone, or in e-space. Revamped with new examples, stories, and research, and featuring cartoons by John Bush, the book gives readers practical, proven ways to: find and retain service-oriented people; get to know customers intimately; build a service vision train and coach; create and maintain a service management process that aligns people, systems, and customers; involve and empower employees; and, recognize and reward good performance.Filled with examples from service standard-setters such as Fed-Ex, QVC, and others, "Managing Knock Your Socks Off Service" shows how to create great service on a day-to-day, real-time, every-time basis."
New York: [American Management Association;, ], 2007
e20440560
eBooks  Universitas Indonesia Library
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Zemke, Ron
"Cancelled flights, damaged goods, botched bills, locked-up software--these are the service screw-ups that leave customers angry, disgusted...and determined to never buy from you again! But these mad-as-hell customers can be wooed back through skillful, planned ""service recovery."" And, surprisingly, customers who experience world-class Knock Your Socks Off service recovery become your most loyal customers--and are a source of continuing business for years to come. Building on the popular, breezy approach of the Knock Your Socks Off Service series, the authors provide managers with an upbeat primer on creating a first-class recovery system. Enlivened by John Bush's witty illustrations, the book explains: * The economics of recovery--what it costs when you lose customers, and how little it can cost to win them back * The processes, policies, and technology a company must have to ensure an effective, real-time recovery system * The manager's role in sustaining an outstanding recovery system--through training, coaching, empowering, supporting, inspiring, and rewarding great service providers."
New York: [American Management Association, ], 2000
e20438120
eBooks  Universitas Indonesia Library
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Thompson, Mark P.
New York: Thompson and Brian Tracy, 2011
658.812 THO n
Buku Teks SO  Universitas Indonesia Library
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