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"The purposes of the research are : (i) to describe the type of the noun Phrase (NP) functioning as the complement in the english clause ; (ii) to describe the structure of the continuents of the noun phrase functioning as the complement in the english clause; (iii) to describe the constituents that may be reduced, inserted, substituted, or transformed....."

"Pertanggungjawaban notaris pengaturannya terdapat dalam Pasal 65 UUJN yang dapat ditasirkan bahwa pertanggungjawaban notaris atas akta yang dibuatnya atau dibuat dihadapannya adalah seumur hidup notaris. Penelitian ini bertujuan untuk mengetahui bagaimana pertanggungjawaban notaris yang protokolnya diserahkan atau disimpan oleh penyimpan protokol notaris. Penelitian ini merupakan penelitian yuridis normatif dengan menggunakan metode analisis dan pengolahan data secara kualitatif. Sebagai suatu jabatan, notaris seharusnya memiliki jangka waktu pertanggungjawaban. Dari hasil penelitian ini, jangka waktu pertanggungjawaban notaris yaitu sepanjang notaris memiliki kewenangan dalam menjalankan jabatannya.

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Notary Accountability has regulated on article 65 UUJN, which could be interpreted that notary accountability of deed made before him or made by him is a lifelong. This study aims to know how notary accountability whose protocol submitted or transfered to the notary protocol conservator. This research constitute juridical normative which using qualitative methode as analisys and processing. As an occupation, notary should have a time period of his accountabillity. According to research result, time period of notary accountabillity is along the notary has the authority to perform his function."

"Latar Belakang. Gangguan fungsi kognitif dapat terjadi pada pekerja yang terpajan toluen. Gangguan fungsi kognitif tersebut terutama adalah penurunan memori, atensi dan konsentrasi, yang dapat menurunkan produktifitas kerja. Penelitian ini bertujuan mengetahui prevalensi gangguan fungsi kognitif dan faktor-faktor yang mempengaruhi. Metode Penelitian. Desain potong lintang dilakukan pada 102 orang pekerja perempuan usia 19-40 tahun dan pendidikan minimal SMA. Data dikumpulkan dengan kuesioner, pemeriksaan fisik dan laboratorium serta MMSE. Kriteria inklusi adalah masa kerja ≥ 1 tahun dan bersedia menjadi responden dengan menandatangani informed consent. Kriteria eksklusi adalah hamil, menstruasi,merokok, minum alkohol, riwayat cedera kepala, hipertensi, gula darah dan dislipidemia. Faktor risiko yang diteliti antara lain umur, status perkawinan, masa kerja, lama kerja, kepatuhan pakai masker, stres kerja dan status gizi. Umur, status perkawinan,masa kerja dan lama kerja diambil dari data HRD. Status gizi didapatkan dari perhitungan Indeks Massa Tubuh. Kepatuhan pakai masker berdasarkan pengawasan kepatuhan APD. Stres kerja dinilai menggunakan kuesioner Survey Diagnostik Stress. Hasil. Walaupun kadar toluen didapat lebih kecil dari nilai ambang batas toluen , didapatkan prevalensi gangguan fungsi kognitif sebesar 52 %. Area kognitif yang menurun adalah atensi kalkulasi dan visuospasial. Faktor risiko yang secara bermakna mempengaruhi gangguan fungsi kognitif adalah masa kerja, lama kerja, kepatuhan pemakaian masker, stres kerja yang meliputi konflik peran, ketaksaan peran, beban kerja kualitatif, beban kerja kuantitatif, pengembangan karir dan tanggung jawab rekan kerja. Hasil analisis multivariat menunjukkan konflik peran merupakan faktor risiko yang paling mempengaruhi gangguan fungsi kognitif ( OR 7,546 Interval kepercayaan 95% 1,5 - 41,88 ). Kesimpulan. Prevalensi penurunan fungsi kognitif studi ini lebih besar dari penelitian sebelumnya dan teori. Aspek kognitif yang menurun didominasi oleh atensi kalkulasi dan visuospasial. Konflik peran merupakan faktor risiko yang paling mempengaruhi gangguan fungsi kognitif.

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Background. Cognitive Function Impairment can happen among workers expose by Toluene. This impairment mainly effect in attention, concentration and memory function, and can decrease working productivity. This study aims to calculate the prevalence of Cognitive Function impairment and related risk factors.

Method. Cross sectional design study was conducted on 102 female workers, age 19-40 years old and graduated from senior high school. Age and education were obtained from secondary data, and followed by interviews, physical and laboratory examination and Mini Mental States Examination. The inclusion criteria were age ≥ 1 year of work and willing to be the subject of research. Exclusion criteria were pregnancy, menstruation, smoker, Alcohol consumption, history of head injury, hypertension, diabetes mellitus and Dyslipidemia. Risk factor included in this study were age, marital status, duration of work,time of work, PPE obedience ,work stress and nutritional status. Age, Marital status, Duration and Time of work were from secondary data of HRD department. Nutritional status was obtained from body mass index calculation. face mask obedience was obtained from data of wearing mask compliance. Work stress was assessed using Survey Diagnostic Stress Questionnaire.

Results. The prevalence of Cognitive Function Impairment was 52 % , mainly at Attention - Calculation and Visuospasial Aspect respectively. Significant risk factors ( p value < 0,05 ) in this study were duration of work and time of work, PPE obedience and all of work stress domain. The Result of multivariate analysis show that conflict of role was the most influence factor ( OR 7,546 C.I 95% 1,5 - 41,88 ).

Conclusion. This study found that the prevalence of cognitive function impairment was higher than theory and other similar studies . Cognitive aspects mainly affected were attention - calculation and visuospatial. Conflict of role was the most inluence risk factor relating with cognitive function impairment."

"Latar Belakang : Tujuan terapi skizofrenia saat ini adalah untuk mengembalikan fungsi pasien kepada fungsi sebelum menderita skizofrenia atau paling tidak mendekati fungsi sebelum menderita skizofrenia. Pengobatan skizofrenia dengan antipsikotika saat ini dianjurkan dengan pemberian tunggal, namun akhir-akhir ini terjadi peningkatan pemberian antipsikotika secara kombinasi baik di Indonesia maupun di dunia. Pemberian antipsikotika secara kombinasi diperkirakan pada akhirnya mempengaruhi performa fungsi pasien skizofrenia. Penilaian performa fungsi pasien dapat dilakukan melalui penilaian dengan Personal and Social Performance Scale (PSP). Tujuan : Menilai performa fungsi pasien skizofenia dengan terapi tunggal dan kombinasi antipsikotika, serta membandingkan performa fungsi di antara kedua kelompok tersebut. Metode: Dua ratus lima pasien dengan diagnosis skizofrenia berusia 18-59 tahun yang berobat jalan didampingi keluarga/care giver di Poliklinik Jiwa Dewasa RSCM pada Desember 2011 sampai Mei 2012, pria maupun wanita, tanpa membedakan jenis skizofrenianya, disertakan dalam penelitian dengan simple random sampling, dan dikelompokkan menjadi dua menurut jumlah antipsikotika yang diterima, tunggal dan kombinasi. Dilakukan pengumpulan data dan penilaian pasien menurut Personal and Social Performance Scale (PSP) yang sudah divalidasi kedalam bahasa Indonesia. Hipotesis penelitian adalah performa fungsi pasien skizofrenia yang mendapatkan terapi tunggal antipsikotika lebih baik dibandingkan yang mendapatkan terapi kombinasi antipsikotika. Dilakukan analisis non parametrik untuk membandingkan nilai PSP antara kedua kelompok tersebut, serta analisis multivariat untuk mengetahui faktor yang paling berperan terhadap performa fungsi pasien. Hasil : Hasil analisis non parametrik dengan uji Mann-Whitney memberikan hasil p<0.005, yang artinya performa fungsi pasien skizofrenia yang mendapatkan terapi tunggal lebih baik daripada yang mendapatkan terapi kombinasi. Hasil analisis multivariat menunjukkan faktor yang paling bermakna dalam memberikan performa fungsi yang baik adalah tingkat pendidikan pasien, apabila dibandingkan dengan faktor lainnya. Performa fungsi menjadi salah satu faktor dalam menentukan pemilihan antipsikotika. Dalam penelitian ini tidak dianalisis hubungan antara awitan, lama penyakit, jenis skizofrenia, frekuensi kekambuhan, serta faktor sosial ekonomi pasien terhadap baik atau buruknya performa fungsi. Kesimpulan : Performa fungsi pasien skizofrenia yang mendapatkan terapi tunggal antipsikotika lebih baik daripada yang mendapatkan terapi kombinasi antipsikotika.

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Background : The goal of therapy for schizophrenia nowadays is to restore patient?s function to their premorbid level, or at least near that original capability. Single drug therapy, or monotherapy for schizophrenia is recommended, but there are evidences that the use of combination therapy with antipsychotic or polypharmacy is frequent, this is true in Indonesia and also in the rest of the world. The use of the combination therapy is believed to affect performance and function of the patients. Measurement of performance and function can be done with the Personal and Social Performance Scale (PSP),for the clinical assessment.

Objectives : To assess the functioning performance in patients with schizophrenia who have been given monotherapy and poltpharmacy of antipsychotics, followed by a comparison analysis between both groups.

Method: Two hundred and five patients who have been diagnosed withschizophrenia between the ages of 18-59 years and accompanied by a family member or their caregivers coming to the Poliklinik Jiwa Dewasa RSCM in December 2011 to April 2012, were assessed. Both male and female patients were studied and no differentiation of schizophrenia type was done in this study. Simple random sampling was used and they were then listed in two groups, one group receiving single drug and the other getting combination therapy. Data collection conducted by researcher and the assessment is according to the protocol of the Personal and Social Performance Scale (PSP), Indonesian validated translation. Research hypothesis is that the performance of the functions of patients with schizophrenia who received single therapy is better compared to those receiving combination antipsychotic therapy. Non-parametric analysis was performed to compare values between groups, as well as multivariate analysis to determine the factors that most contribute to the performance of the functions of the patient.

Results : The result of non-parametric analysis with Mann-Whitney test is p <0.005, which means that the performance of the functions of patients with schizophrenia who received single therapy was better than the group who received combination therapy. The results of multivariate analysis showed that the most significant factor in delivering good performance is the educational level of the patients, when compared with other factors.

Conclusions : Performance of the functions of patients with schizophrenia who received single therapy antipsychotics was found to be better than the group who were given combination antipsychotic therapy."

"Peran dan fungsi manajemen kepala ruangan berkontribusi dalam pelaksanaan komunikasi efektif terutama pada pelaksanaan serah terima. Tujuan penelitian ini adalah mengidentifikasi hubungan peran, fungsi manajemen kepala ruangan dan pelaksanaan serah terima dengan desain cross sectional. Penelitian ini menggunakan probability sampling (tehnik simple random sampling) dengan 266 sampel sesuai kriteria inklusi. Instrumen yang digunakan merupakan modifikasi dari berbagai sumber terkait. Analisis data dilakukan secara univariat, bivariat dan regresi linier berganda. Hasil uji valliditas dan reliabilitas instrumen B adalah 0,362-0,912 (Cronbach alpha 0,955) dan instrument C adalah 0,455-0,722 (Cronbach alpha 0,957) sehingga dikatakan valid dan reliabel. Kesimpulan adalah rata-rata staf pelaksana keperawatan berumur 32,01 tahun, masa kerja 12,27 tahun, mayoritas perempuan, berpendidikan vokasi, pernah mengikuti pelatihan komunikasi efektif, status kepegawaian sukarela/honor/kontrak, jenjang karir perawat klinik (PK) III, dan posisi jabatan sebagai pelaksana, kepala ruangan paling tinggi menjalankan peran informational dan fungsi pengarahan, ada hubungan antara peran kepala ruangan, fungsi manajemen, tingkat pendidikan, pelatihan komunikasi efektif, dan status kepegawaian dengan pelaksanaan serah terima (p = 0,0001–0,045, α = 0,05), faktor yang paling dominan mempengaruhi pelaksanaan serah terima adalah pelatihan komunikasi efektif (Nilai Beta = 3,059) fungsi manajemen kepala ruangan (Nilai Beta = 0,520). Rekomendasi adalah rumah sakit membuat program peningkatan pendidikan staf pelaksana vokasi menjadi pendidikan profesi, membuat program pelatihan peran dan fungsi manajemen kepala ruangan, menjadikan peran dan fungsi manajemen menjadi key performance indicator (KPI) kepala ruangan, kepala ruangan meningkatkan peran interpersonal dan supervisi, dan instrumen penelitian mengenai pelaksanaan serah terima dapat dijadikan panduan dalam melaksanakan serah terima di ruangan.

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The role and management function of the head nurse contributes to effective communication, especially during the handover. The purpose of this study was to identify the relationships among role, management functions of the head nurse and handover implementation with a cross sectional design. This study used probability sampling (simple random sampling technique) with 266 samples according to the inclusion criteria. The instrument used a modification of various related sources. Data analysis used univariate, bivariate and multiple linear regression.The results of validity and reliability test of instrument B are 0.362-0.912 (Cronbach alpha 0.955) and instrument C are 0.455-0.722 (Cronbach alpha 0.957) so that valid and reliable.

Conclusions were the average nursing staff aged 32.01 years, working period 12.27 years, majority of women, vocational education, had attended effective communication training, voluntary/honor/contract employment status, clinical nurse career ladder  III, and position as staff, the highest head nurse carriest out an informational role and directional function, there are relationship among roles of head nurse, management functions, education level, effective communication training, and employment status and handover (p = 0,0001–0,045, α = 0.05), the most dominant factor affecting the handover implementation were effective communication training (Beta Value = 3.059) and management function of head nurse (Beta Value = 0.520).

Recommendation is for hospitals to make education improvement programs for vocational staff to become professional education, make training programs for the role and function of the head of the room, make management roles and functions key room indicator (KPI), room heads improve interpersonal and supervision roles, and instruments research on the implementation of handover can be used as a guide in carrying out handovers in the room."

"[ABSTRAKPM2,5 dapat masuk ke alveoli dan menjadi pemicu terjadinya inflamasi sehingga menyebabkan penurunan fungsi paru. Tujuan dari penelitian ini adalah untuk menganalisis secara spasial hubungan antara konsentrasi PM2,5 udara dalam rumah dengan penurunan fungsi paru pada ibu rumah tangga sekitar industri Desa Sukadanau, Kecamatan Cikarang Barat, Kabupaten Bekasi tahun 2015. Desain penelitian cross sectional modifikasi geographical epidemiology pada 125 ibu rumah tangga berusia 20-45 tahun yang akan diperiksa fungsi parunyamenggunakan spirometri serta 125 sampel PM2,5 udara dalam rumah. Hasil penelitian menunjukkan bahwa terdapat 58,4% ibu rumah tangga yang mengalami penurunan fungsi paru. Hasil analisis multivariat dapat disimpulkan bahwa ibu rumah tangga berusia 20-45 tahun yang tinggal di rumah dengan konsentrasi PM2,5 tidak memenuhi syarat berisiko 2,4 kali lebih besar mengalami penurunan fungsi paru dibandingkan ibu rumah tangga yang tinggal di dalam rumah dengankonsentrasi PM2,5 memenuhi syarat setelah dikontrol variabel ventilasi dan pajanan asap rokok. Analisis spasial menunjukkan RW 5 dan RW 8 Desa Sukadanau, Kecamatan Cikarang Barat merupakan wilayah RW dengan zona prioritas untuk dilakukan intervensi kesehatan.

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ABSTRACTFine particles more dangerous because they penetrate more deeply into the lung and may reach the alveolar region and reduce lung function. The aim of this study was to analys spatially association between indoor fine particles and lung function levels among housewife around steel industry. A cross sectional design study combine with geographical epidemiology of 125 houses that the unit analysis were 125 housewives from 20 to 45 years. The results showed that there were 58,4% housewives had decline lung function. Multivariate analysis concluded that housewives aged 20-45 years with indoor fine particles (PM2,5) inadequate 2.4 times risk higher to reduced lung function than adequate indoor fine particles after controlled by ventilation and tobacco smoke exposure. Spatial analysis concluded that RW 5 and RW 8 Sukadanau, West Cikarang were in priority zone with very high risk area.;Fine particles more dangerous because they penetrate more deeply into the lungand may reach the alveolar region and reduce lung function. The aim of this studywas to analys spatially association between indoor fine particles and lung functionlevels among housewife around steel industry. A cross sectional design studycombine with geographical epidemiology of 125 houses that the unit analysiswere 125 housewives from 20 to 45 years. The results showed that there were58,4% housewives had decline lung function. Multivariate analysis concluded thathousewives aged 20-45 years with indoor fine particles (PM2,5) inadequate 2.4times risk higher to reduced lung function than adequate indoor fine particles aftercontrolled by ventilation and tobacco smoke exposure. Spatial analysis concludedthat RW 5 and RW 8 Sukadanau, West Cikarang were in priority zone with veryhigh risk area.;Fine particles more dangerous because they penetrate more deeply into the lungand may reach the alveolar region and reduce lung function. The aim of this studywas to analys spatially association between indoor fine particles and lung functionlevels among housewife around steel industry. A cross sectional design studycombine with geographical epidemiology of 125 houses that the unit analysiswere 125 housewives from 20 to 45 years. The results showed that there were58,4% housewives had decline lung function. Multivariate analysis concluded thathousewives aged 20-45 years with indoor fine particles (PM2,5) inadequate 2.4times risk higher to reduced lung function than adequate indoor fine particles aftercontrolled by ventilation and tobacco smoke exposure. Spatial analysis concludedthat RW 5 and RW 8 Sukadanau, West Cikarang were in priority zone with veryhigh risk area.;Fine particles more dangerous because they penetrate more deeply into the lungand may reach the alveolar region and reduce lung function. The aim of this studywas to analys spatially association between indoor fine particles and lung functionlevels among housewife around steel industry. A cross sectional design studycombine with geographical epidemiology of 125 houses that the unit analysiswere 125 housewives from 20 to 45 years. The results showed that there were58,4% housewives had decline lung function. Multivariate analysis concluded thathousewives aged 20-45 years with indoor fine particles (PM2,5) inadequate 2.4times risk higher to reduced lung function than adequate indoor fine particles aftercontrolled by ventilation and tobacco smoke exposure. Spatial analysis concludedthat RW 5 and RW 8 Sukadanau, West Cikarang were in priority zone with veryhigh risk area., Fine particles more dangerous because they penetrate more deeply into the lungand may reach the alveolar region and reduce lung function. The aim of this studywas to analys spatially association between indoor fine particles and lung functionlevels among housewife around steel industry. A cross sectional design studycombine with geographical epidemiology of 125 houses that the unit analysiswere 125 housewives from 20 to 45 years. The results showed that there were58,4% housewives had decline lung function. Multivariate analysis concluded thathousewives aged 20-45 years with indoor fine particles (PM2,5) inadequate 2.4times risk higher to reduced lung function than adequate indoor fine particles aftercontrolled by ventilation and tobacco smoke exposure. Spatial analysis concludedthat RW 5 and RW 8 Sukadanau, West Cikarang were in priority zone with veryhigh risk area.]"

"The purpose of the research: (1) to describe the construction of the noun phrase (NP) functioning as the adverbial in the engglish clause(ii) to describe the semantic role of the naoun phrase functioning as the adverbial...."

"Pendahuluan : Pekerja industri gula memiliki risiko terkena gangguan fungsi paru akibat pajanan debu, khususnya debu bagasse ( tebu ). Penelitian ini bertujuan untuk mengetahui prevalensi kejadian gangguan fungsi paru pada pekerja pabrik gula di Kabupaten Lampung Tengah, serta hubungannya dengan faktor - faktor karakteristik pekerja dan pekerjaan.Metode : Desain penelitian adalah comparative cross sectional melibatkan 144 pekerja pabrik gula : 72 pekerja bagian factory dan 72 pekerja bagian plantation. Pengumpulan data dilakukan dengan wawancara, pengamatan dan pemeriksaan meliputi pengukuran kadar debu lingkungan dan pemeriksaan spirometri pada pekerja. Variabel yang diteliti meliputi usia, kebiasaan merokok, status gizi, penggunaan alat pelindung diri (APD) masker, masa kerja, jam kerja per minggu dan lokasi pekerjaan. Analisis data menggunakan uji chi square.Hasil dan Kesimpulan : Kadar debu total di lingkungan bagian factory 0,0586 mg/m3 lebih rendah dibandingkan bagian plantation 0,0843 mg/m3. Kedua nilai tersebut jauh dibawah nilai ambang batas. Prevalensi gangguan fungsi paru 8,33 %. Di bagian factory 5,56 % dan di bagian plantation 11,1 %. Gangguan fungsi paru terbanyak ditemukan adalah gangguan fungsi paru obstruktif. Variabel yang berhubungan dengan gangguan fungsi paru adalah penggunaan APD (masker) (ORadj = 12,15; 95% CI: 1,14 - 102,62) dan status perokok (ORadj = 9,73; 95% CI: 1,14 - 82,75).Saran : Perlu dilakukan evaluasi fungsi paru berkala, konseling bagi pekerja agar berhenti merokok dan selalu menggunakan alat pelindung diri. Perlu dilakukan penelitian lebih lanjut untuk menilai kadar debu respirabel, komposisi debu, dan pengaruhnya terhadap fungsi paru pekerja.

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Introduction : Workers in sugar factory are at risk to suffer from lung functon disorder due to exposure to dust, especially bagasse dust. The objective of this study is to identify the prevalence of lung function disorder among workers in a sugar factory in Central Lampung district and associated individual- and work- related factors.

Method : The study design used a comparative cross sectional method, involving 144 sugar factory workers 72 among them were from factory department and 72 other workers from plantation. Data collection used interview, observation, measuring of dust in work environment and lung function measurement using spirometry. The variables which studied were age, smoking habbit, nutritional status, use of personal protective equipment (PPE) mask, time of work, working hours in week, and job location. Data was analyzed with chi square test.

Result and Conclusion : Total dust level in the factory department was 0.0586 mg/m3, lower compared to the level in plantation department which was 0.0843 mg/m3. Both level were below the TLV. The prevalence of lung function disorders was 8.33 %. in the factory department 5.56 % and in the plantation 11.1 %. the most lung function disorder cases found among workers was obstructive lung function disorder. Variables associated to lung function disorders found were use of PPE (mask) (ORadj = 12.15; 95% CI: 1.44 - 102.62) and smoking status (ORadj = 9.73; 95% CI: 1.14 - 82.75).

Recommendation : Periodic lung function evaluation, workers counseling to stop smoking and use of PPE. Another study should be conducted to on respirable dust, dust composition and it's effect on workers lung function."

"Skripsi ini membahas mengenai proses pembentukan kata sifat yang berasal dari kata benda bahasa Rusia asli dan pinjaman. Analisis dalam skripsi ini menggunakan metode eksposisi, yaitu memaparkan proses pembentukan kata sifat dari kata benda dan kemudian menganalisis data yang didukung teori pembentukan kata oleh Popov dan Kalinina. Diperoleh hasil bahwa sufiks yang mendominasi pola pembentukan kata adalah sufiks -н- /-n-/ dan sebagian besar kata benda yang diubah ke dalam kata sifat berasal dari kata pinjaman.

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This thesis discusses about the word formation of adjective from noun from Russian and loanword. The exposition method is used to describe the word formation and analyze the data by Svedova and Lopatin?s theory. The results are the most frequent part of the word formation is suffix; with the most frequent suffix is -н- /-n-/ and this process is applied for various remained loan words."

"PT. Pos Indonesia merupakan suatu BUMN yang bergerak dalam kegiatan pelayanan lalu lintas informasi, uang dan barang. Salah satu produk yang ditawarkan oleh PT.Pos Indonesia adalah jasa layanan pengiriman paket Penelitian yang dilakukan ini sebagai upaya untuk meningkatkan kualitas pelayanan paket pos di PT. Pos Indonesia, dengan menggunakan metode gabungan Servqual, Kano Model dan QFD. Dari hasil penelitian diperoleh bahwa ada 28 atribut pelayanan paket pos yang merupakan kebutuhan dan keinginan pengguna jasa paket pos. Selain itu juga dapat diklasifikasi kategori atribut-atribut tersebut, 2 atribut kategori A (attractive), 15 atribut kategori O (one-dimensional), serta 11 atribut kategori M (Must-be). Dengan melihat matrik house of quality, maka hal-hal yang perlu dilakukan oleh pihak manajemen pos indonesia adalah penyempurnaan SOP penerimaan paket, peningkatan kinerja waktu dan standarisasi waktu tempuh kiriman, pengembangan jaringan angkutan, penyempurnaan SOP pengiriman paket dan mekanisasi dan otomatisasi berbagai layanan manual.

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PT. Pos Indonesia is a government public company which is involved in business of information, money, and package delivery service. This research attempts to improve service quality.This research uses combined method, it is consists of servqual, kano model, and quality function deployment (QFD). Research can identify 28 attributes. These attributes are customer requirements. These attributes also can be classified in to the three categories,i.e: attractive, one-dimensional, and must-be. 2 attributes is attractive, 11 attributes are must-be, and 15 attributes are one-dimensional. Analysing matrix house of quality, thus many things that need to be carried out by the indonesian post office management are finishing of SOP packages acceptance, improvement of time-series, standardization of time limit delivery, developing of transportation networking, including finishing of SOP package?s delivery, and mechanism and automation of various manual services."